I normally do not leave negative reviews, especially in the production print industry where every machine can have occasional issues. However, after months of ongoing problems, I believe other print shop owners deserve to hear our experience with All Copy Products, Kevin Moran, and Jack Hirsh before making a major investment. In January 2026, we purchased a Konica Minolta AccurioPress C6100 configuration represented as a reliable commercial production solution capable of handling common saddle-stitched booklet applications using heavier covers with lighter text stocks. Unfortunately, that has not been our experience. From the beginning, we experienced recurring downtime, operational issues, production limitations, toner and image quality problems, and extended service interruptions that significantly affected our business operations, production scheduling, customer confidence, and workflow planning. The largest issue has been the machine's inability to reliably produce booklet jobs using heavier cover stocks with lighter body pages through the SD-513 booklet maker under normal commercial operating conditions. We are not talking about unrealistic media combinations or unusual specialty applications. These are very common real-world booklet configurations used throughout the commercial print industry every single day. The concern is not whether a sample can occasionally be forced through using altered settings, excessive operator intervention, or unsupported workarounds. The concern is whether the system can consistently and reliably produce these jobs in normal day-to-day production without repeated jams, forced prints, constant troubleshooting, inconsistent output, or workflows that may potentially affect long-term service coverage or reliability. Another concern was that detailed stock and booklet limitations were not fully disclosed to us until after installation had already occurred. During a later walkthrough session with Jack Hirsh, we were finally shown specification materials outlining limitations involving heavier covers and lighter text stocks. From our perspective, this information should have been clearly presented before purchase, not after delivery, installation, and onboarding had already taken place. We also experienced major downtime periods shortly after installation. During one extended outage lasting roughly four weeks, multiple major internal components reportedly had to be replaced, including four circuit boards and other significant internal system components. As a customer, this raised concerns regarding the level of inspection, preparation, testing, and operational readiness prior to installation into an active commercial production environment. Additional recurring issues involved toner buildup and image quality inconsistencies, including toner "globbing" onto printed sheets during production. This resulted in wasted materials, troubleshooting time, additional downtime, reruns, production delays, and concerns regarding print consistency and quality control. One particularly severe incident reportedly required approximately a week of downtime while technicians worked to address the issue. Another major disappointment was the lack of meaningful hands-on production training after installation. While significant emphasis was placed on the machine's capabilities during the sales process, the real-world workflow training and production support we expected never truly materialized. Our primary in-person session mainly covered basic machine orientation rather than deeper Fiery workflow training, mixed-stock booklet production, troubleshooting, imposition, color management, finishing workflows, or production-level operational training that commercial shops actually require to run efficiently. To be fair, the field technicians who came onsite were professional, respectful, and worked hard to address issues within the limitations they were dealing with. Our frustration is not directed at the technicians themselves, but rather at the overall sales process, expectations that were created, the information that was or was not disclosed before purchase, and the operational reality we experienced after installation. This review reflects only our direct experience. Other customers may have different experiences depending on their applications, workflows, staffing, and production environment. However, if your business depends heavily on booklet production involving heavier covers with lighter text stocks, I strongly encourage you to request live demonstrations using your exact media combinations, request all specification and stock limitation documentation in writing before signing anything, and thoroughly validate real-world production capability under normal operating conditions before making a major financial commitment. read more

Awful customer service, no notification of auto-renewal - do yourself a favor and find a differently company for copy product needs.

They will sell you the equipment...but DO NOT EXPECT any sort of Customer Service. They totally FAIL in that department. Save your frustration and go elsewhere. read more

All Copy Products (ACP) is a local company that provides outstanding Customer support! We are a small to medium Church located in North Central Phoenix. We print roughly 10,000 copies per month. Our existing printer lease was expiring, so we received an updated proposal from our existing provider, a leader in the copy/printer industry, and ACP. The two bids came in fairly close. When asked if they could do better only ACP came back with a significant lower price, but that is not the impressive part of the experience! With our existing lease expiring, I let our toner inventory get low. We had an unexpected surge in printing and ran out of tone Friday afternoon with a significant amount of printing still to be done. Our existing provider effectively said, sorry your additional toner will be delivered next week. We called ACP and explained the situation and their response was "how soon can you be here?" This was a Friday late afternoon, opening game of the World Series! I was at ACP's facility in Tempe AZ at 4:00PM! Two of their great staff got two medium copiers and one high speed copiers going. Two hours later we had printed what would have taken our existing printer 10+ hours to print DONE! ACP saved our event! Being local does matter! read more

Machine has been down a week, and they have yet to even offer a loaner for our business. They do not follow-up on what the status is, you must reach out to them. Then they change when to expect them each time you get a response. Used them before and had this same issue, but since it had been a few years, I thought they got better and signed another contract, my mistake. Can't wait till I'm done with this agreement so I can find another more business-friendly company. read more

Machine not reliable and when machine doesn't work service tech is unfriendly. Made a call mid week last week and still haven't heard from a tech. When reaching back out was informed they get back to us on their own time. And no idea when that would be. read more

By far the worst customer service i've ever experienced. They allowed an unauthorized buyer to purchase "on account" charged $230 for 1 box of ink, which is a complete rip off, no other company sells this product at such a high price. I expressed my frustration with our account rep Carol who never called back so i never paid the invoice. Then 3 months later i get the first call back threatening collections! Finally after yet another email explaining I wasn't paying for the product that wasn't used i get a call back from Carol, She said no problem, we will have someone pick up the product for you and issue a refund. She failed to mention that there was a $60 restocking fee and a $8 charge to pick up the ink. This company is shady AF! We will NEVER buy from them again. read more

I've been a customer of All Copy Products for the past 6 years and just came across it on yelp. So hard to believe the bad reviews! I have had nothing but a great experience with this company, especially the service response. The few times we've had an issue they have sent someone out immediately, even if only to explain how to use the machine lol (we are tech tards)! There is a reason we have been with them for this long. read more

You are better of wiping your butt with your money than giving it to All Copy. We purchased a machine in August of 2016 and under the contract terms, it included 2 hours of IT set up time. When the machine arrived the IT guy was not aware that he was scheduled to come so I had to wait 30 minutes later for him to arrive (no biggy, things happen). However, when he got here he told me that he wasn't used to "Mac Software" and didn't really know how to fine tune any of the printer settings...In such a technologic era you would think someone who calls himself an "IT" guy would be familiar with Apple? Or even better their paperwork would ask to designate if we have PC or Macs? All Copy promised so many features such as scan to email, scan to folder, tray selection, etc. and we were left with NOTHING! By the time the IT guy left after only 30 minutes of being here we could not even use the printer. Since we print 300+ documents per day, having an inoperable printer was not an option so we called our own, dependable IT company to come and correct settings for us. He did everything All Copy promised in about 1 hour! And showed me how easy it was to correct certain settings that the All Copy IT guy failed to even attempt to do. Finally, we called the manager of our account to ask if we could receive a credit for the out of pocket expenses we had to pay to our IT person and he said yes, as long as we sent over the invoices. Sent the invoices 8 months ago and have gotten numerous threats from their accounts receivable department where I re-explained the entire process of what happened at least 3 times. No credit was issued, no person cares or takes the time to fix anything. My boss called last week to finally bury everything and the account manager gave zero remorse or interest, in fact he tried to threaten us. Biggest vendor mistake - All Copy employees are useless, careless and outright unprofessional. read more

dealt with ethan on the copy side things were great we love our printer and floor model. Also dealt with ethan for computer side things were good. read more

I have dealt with All Copy on a business level on copier leases and a large scanning project. Copier lease and repairs of equipment was fine. The repairs were typically done the same or next day. Our sales person, Sean, was helpful anytime I needed and even gave me input on a new lease that was to the business' best interest and not as much money to All Copy. The large scanning project took six months instead of the projected 3 months. That was an issue but when I needed a file that was in their possession for scanning, they quickly got it to me the next day. Overall I am please with my business relationship of 10 years. read more

Ronald is right. I signed a very bad contract with ACP several years ago and they have done nothing but disappoint me. I have asked several times to allow me out of the contract as they do not provide any service or customer support that warrant their outrageous monthly fees. They are out of Denver so anyone with any authority is in Denver, who could not care less about customers in Phoenix. Everyone I started with has left the company ALL within 6 months of their introduction. Their AP department is out of St. Louis and has difficulty getting invoices correct. Please learn from my big mistake...do not work with this group. I have absolutely nothing to say on a positive note. read more

I used All Copy Products one time to service a machine. The tech quoted $130 when he finished after about 45 min. I paid when he finished. A month later I am getting a bill for over $200. Nobody is in the office at 130pm to discuss, and the owners assistant hung up on me when she was rude and I asked her what her name is. I think this is unprofessional. read more