I came today to ship a couple of packages and the employees were so friendly and helpful! I did not have any trouble shipping my packages and the guy who helped me was funny, knowledgeable, and eager to help. I will absolutely be coming back here for all my shipping needs! read more

The delivery driver showed up at about 8pm as expected according to the tracking app. Our house lights inside and out were all on. We were in the house expecting an important pkg. However, the driver never knocked ( we have a dog) nor did he ring the doorbell. He just slapped a note on the door saying attempted delivery. WE WERE HOME. We were told the Fed Ex store on Ray rd. opened at 8 am the next day. The store was locked and dark til past 8:15 - when the girl showed up, we asked what time do you open? She said 8am. When we pointed out the 15 min discrepancy, she said oh, I'm new, I don't know what time we open. I'm sorry ...WHAT !?!? Our document never made it back to the store. We don't where it is. So much for 2 day shipping. I want my *#$% money back. You SUCK. read more

If it's close and convenient I recommend it but if you don't like being ignored. Not a welcome, greeting , or asking if you need help at all then it's your jam. I had to go ask a question. I get self service and all that, but some of us are 1st timers. They should keep that in mind! If staff do not even speak, are they really needed?? Being a woman that's almost 50 I can tell the gentlemen working there was older than me or at least looks like it, and should know better. Will i return? Of course because it's closest to my place and convenient until I replace my machine. With This type of service I definitely need to and the office never got my fax , so I wasted $15 bucks on no service ‍ read more

I have had consistently poor experiences at this particular FedEx Office, but today really took the cake. I wanted to send documents over with a return label. Simple right? Not at this location. No. I would have had better service at the local MVD (DMV for those of you not from AZ). The first guy asked me if I had a FedEx account. I told him that I did, and asked if he could he look up my account number with my name? He replied, "Sorry, we don't do that anymore." So I said fine, I'll do it without my FedEx account. Response: "Sorry, you can't get a return label without a FedEx account." So I stepped out of the line and tried to find my account using my iPhone. That took a while. When I finally was in my account, I had to update my address and my credit card number. Then I went to the back in line. This time, I was being taken care of my a nice lady. But she was new and she had to ask someone else pretty much every step of the way. But the other guy was actually very helpful and polite. All the details were entered. She had access to my account. I approved the transaction. The nice guy left. Then she says, it's not accepting your payment method. I said I just updated it. She said that it takes 24-hours to update in the system. I said no problem, I have a credit card with me and I'll just use that. She informed me that I have to use the credit card on file. And I have to use my FedEx account, otherwise I can't get a return label. I asked for the nice guy, but she told me he'd left for his lunch break. No other solution was offered. After half an hour of third-world bureaucracy, I walked out, not having been able to complete this very important and time-dependent transaction. I'd love to say, "Never again," but unfortunately, in some cases, like this one, I have no other choice but to use FedEx. At least I can write a review so that someone who does have a choice and can go to the UPS store, will think twice before going to this FedEx Office. read more

Everyone was friendly and helpful. There was machine malfunctions but they took care of it. I only needed three sheets and one didn't print but they were on it, without a fuss. Thank you for the positive resolution and speedy assistance! read more

FedEx Office Print & Ship Center - Came in handy since my printer broke yesterday - Printing Services Near Me - Phoenix, Arizona

I visited for a quote on a print project. I had questions about the pricing, the quality, and the thickness of the paper options they offer online. The staff who helped me was very knowledgeable and was very patient with all of the questions and concerns I had. The staff was transparent enough and said that with the size of my project that I should utilize their online project portal instead of in-store to avoid wait time and service fees. I am glad that I was able to feel the paper though. The reason of the four-star rating is because of pricing of the print services. It's too expensive and there should be a rewards program or some sort to convince me to spend so much on one small project. read more

Hands-down, best FedEx store I have ever been to very knowledgeable very helpful and easy to work with 10 out of 10 would recommend we'll try and make this my regular stop. read more

The workers are rude. They act like you cannot drop off a return package at the counter and get receipt. So they take you like a child to the kiosk that is broken have the time and play teacher rude as can be. If someone stands in line take their package and give them a receipt. Stop treating people poorly. Poor customer service. read more

Came to pick up a package we ordered. Jose was my customer service associate and he was awesome. He was very friendly and helpful and always had a smile. The store itself is very well put together. It is clean and accessible for all printing and copying needs plus they have boxes and envelopes for your mailing and shipping needs. Great location for me being it's close to home in case I need to ship an item. I recommend this store for your shipping and printing needs. Go see Jose. He will take great care of you like he did for me. read more

Thanks for the friendly customer service, Jeremy! I was in and out in under 5 minutes for my print and shop job.

Most employees are lazy and avoid helping customers, printing is insanely overpriced,

Micheal the assistant manager has given me a horrible experience. Had a question to ask and he put his phone down to look up and then pick the phone up to inspect it instead of offering any service. Waits until I walk away to finally address that I had been waiting for service. Would not recommend coming to this location read more

If you want to be talked over and treated shortly by the assistant manager (John) -- this is your place. I sent over three separate emails with my order over the last two weeks with little response. I know the order was received. When I called to check in after significant time had passed... John was short and continually interrupting telling me it was my fault for emailing rather than online ordering. I have emailed for years. No one has ever told me to do otherwise. I finally hung up as I couldn't get a word in otherwise. Would rather they just tell me they don't want the business. Easier that way. read more

Went to get passport photo. Super nice lady helped me. They charge a 2.50 fee for taking the pic on top of cost. Said it's a behind the counter fee. I joked "so like a fast food place wanting tips now". She said "yep anything to make an extra dollar". Crazy. And no notice of the fee either. Also wanted to mail it since they are fed ex. She told me to go to the post office. read more

If you want to be given misinformation by managers and non managers please come to this FedEx

I'd give it 0 if I could !! The tall girl with brown hair was soooo unhelpful and rude.. Don't waste your time, you'll only get ticked off and it's just not worth your time, money or energy! Go to the Fedex in Chandler! Waaaay more helpful and friendly! You won't feel like a "Nuisance"at Chandler FedEx . read more

This is my "go to" place for all my printing. I love the self service machine best but when it was backed up with someone scanning over 100 pages, I went to the counter and she was able to print the two pages I needed quickly. read more

I came because my Organization is hosting an event here in Phoenix and we needed last minute flyers to be printed out. We tried the print and go option which worked very quickly and gave me a confirmation code and the assistant manager was able to print out my flyers.. He even offered to fold all of my flyers for my program so that we don't even have to waste time folding them!!! And excellent example of just Amazing customer service I will definitely come back to FedEx for all of my printing needs ! read more

FedEx Office Print & Ship Center - Printing Services Near Me - Phoenix, Arizona

I don't know about the entire staff but Angela was so extremely helpful the last time I came in. She helped me troubleshoot what type of paper to use, as well as which application to open my project in to get it to print properly with full color. What a lovely human! I will be coming here every time I have to print something! read more

I had to come here to get some shipping supplies to send out some scrapbooking stuff I had made for a friend of mine. I had found this location via the website of kinkos, and lucky me, its right in my part of the neighborhood! I believe that this location is 24 hours. They do Fedex stuff, and carry some supplies for your shipping needs, along with copy stuff for anything you may need done. The service here was great. I had talked to a gentleman at the counter, and told him what size shipping envelope I had needed. He walked me over to the shipping area, and said that I could find what I needed here. When I was done, I paid for the item at the counter, which was reasonably priced and saved me a trip to Walmart for the same thing. He was also nice enough to give me a Fedex envelope to use in the envelope to prevent the pages from getting bent up in shipping. I have not made copies or done shipping from this location, only shopped here for supplies and spoke with the associates for assistance. They do seem to have ample stock in standard supplies, and plenty of copiers for anyones needs. Plus, the staff here was pleasant and helpful, which is a bonus for me. read more

Thank you so much to the wonderful African American woman who helped me today. If I knew her name I'd address her by name but she needs to be recongnized!!!!! I went in today to fax my unemployment papers and it was the last day to fax them... She was so sweet and helped me step by step through this stressful process . She saved me she knows what I'm talking about!!! God bless this woman . I will never forget what she did for me at such a low time in my life around the holidays. Merry Christmas and God bless you with many many blessings!!!! read more

I have to come to count on Fed Ex Ahwatukee for my small business! Printing and formatting are not my strength, so I drop things off to them, I email projects to them and we collaborate in person when necessary. I could not have pulled my projects together this past quarter without them. I think by now I have worked with each team member! I am grateful! read more

This particular FedEx Office serves its purpose. Beyond that, the employees are friendly and somewhat helpful. I have a discount through my affiliation with the cruise line industry association, so I was able to get self-serve copies for 6 cents instead of 10. That is a pretty darn good discount! On the last visit, one of the self serve machines was out of order. I went to another machine and I was charged for a couple extra copies because the automatic feeder didn't load my document and printed blank pages. I didn't have time to wait for my 12 cents, so I just left. Still, someone should look into that. Overall, I like this place. It is also much cheaper to ship Fedex Ground than to ship UPS Ground. I now avoid the UPS Store in the same parking lot whenever possible (though my Amazon returns have me dropping off packages at least once a month there). Ship and print with confidence! read more

The manager is the most rudest unhelpful person in there. Don't look forward to someone greeting you with a smile because you won't get it here and from her. I would take my business else where. Thank you to the young gentlemen who did offer to help and assist me. read more

Everyone here is so pleasant! I run a small business and have an infant son. When the workers saw me needing a cart to get the boxes with my son in the other hand they offered to go out to my car and help me bring in my boxes. I was so pleasantly surprised at the amazing customer service. I will be going here for all my shipping needs. read more

Good sized location and convenient. The store is well-stocked and equipped with everything you need to get a print job done quickly and professionally. However, the staff is incredibly reluctant to help. If you're lucky, they may wave you away toward the direction you need to go while uttering some cryptic instructions; but, until you demand service, you're unlikely to receive any. I wish the management would remind the employees that not everyone is a regular, and that some people are engaging in a new process and may need assistance. And, maybe staff one extra person. And, it couldn't hurt to smile once in a while either. read more

The gentleman at the shipping counter does everything he can possibly do to make you purchase additional shipping supplies. He is very unhelpful. I will be using the Chandler location where the employees are courteous and appreciate their clients. read more

Kyle was extremely helpful assisting my husband this afternoon. Outstanding customer service. not condescending with someone who's not too computer literate. read more

I really like this FedEx location. I have been going here for the past four years! I've always been in sales so I've done a ton of printing, copying, shipping, packing, faxing, etc. I send them print orders all the time and they're always done correctly. The employees are really nice and helpful. Many of them recognize me by now so it's nice to do business in a place where you have that familiarity. The reason I didn't give it 5 stars is because the store itself is sort of stale. They just remodeled the store and it now looks much better. It really needed a face lift. read more

Amazingly poor experience. Unbelievably technically inadequate to perform the simplest of tasks, like scanning to PDF and emailing! And expensive. read more

There were 2 associates working tonight and a line of 4-5 people. One associate was assisting a customer with a ridiculous amount of chit chat. At one point I thought I overheard them talking about cats and flags. Although I do appreciate her assisting someone else, she also began to write down step by step on a piece of paper on how to do something in Photoshop, really? What happen to Google or even typing this information out to make things move along faster? She literally stood there for 10 mins writing instructions on a piece of paper! The other associate finished assisting one customer and completely ignored the line, she stayed in her corner with her shipping boxes, I understand the importance of putting these boxes in order so they can be mailed out TOMORROW, but ignoring the line in front of you and NOT even greeting anyone is ridiculous to me. What happen to good old customer service with a smile? These two associates were rude, slow, and ignored the line of customers in front of them. I waited almost 20 minutes to print out my sheets! I tried using their self service printing machine and the usb port was not working. Never coming here again, overall horrid experience! read more

Absolutely horrible customer service from the Staff. Employee made me feel like an idiot because I wasn't up to date on all my shipping regulations... I thought that was their job read more

I went in to get some laser copies and was a bit inti.idated on how to operate the machines and the employee came over and did it for me got me a bag and was very friendly and didn't make me feel stupid. Very impressed. I was in and out in less than 5 minutes read more

They are always extremely quick to print my online orders and call me to let me know when it's ready, even if it's really late at night or really early in the morning. The customer service here is great and I love their hours :) read more

Open 24 hours, great place to go for those last minute projects.

helpful staff, but feels like a tomb. you can make copies, print photos, use internet, fax, put together books, etc. But there's no actual 'mail box'. good location and hours: 24hrs read more

Plenty of supplies, many people were available to assist. Overly friendly atmosphere.

To the older gentlemen working yesterday, if a paying customer comes into your establishment, keep your idiotic comments to yourself. If someone says they would like to mail something don't come back with "Well I can't mail it but I can ship it"... why else would I be there?! So I can hear you make dumb comments? Ha ha ha great joke. Next time just say yes. No one finds you funny. Back to UPS for me. read more

Worst printing service I ever had. The employee raped my friend's bank accounts by misquoting them and giving them zero options. We are design students at asu and were very dissatisfied with the overall experience that was offered. I will never bring my business to this location or any other fedex office or junkie locations again. read more

I downloaded the app and made an account just to leave this review, this is how furious I am. I arrive at the store and the tall lady with glasses even before getting to me, she yells from the other counter that their system is down and there will be no service today. Which I understand, I let her know that at least I wanted some information. I wanted to know how much would it be to ship a lipstick, she quote me 15 dollars with a smirk on her face! So there you go! If you want terrible no service for shipping higher than the item you are sending, this is your place! read more