I have been using this UPS store for years and I have always found the staff to be polite, efficient and very helpful. They always greet me and wish me a good day when I leave. I don't know what people expect of them - everyone's personality is different and some people are not overtly social but if they're polite that's what matters. Someone was critical of Chandler's personality - how mean. Chandler is a very nice, polite person and on the quiet side. I find this store to have excellent customer service - one day I had bags of old documents to be shredded and one bag tore while I was outside. My papers were all over the parking lot and one of the young men dropped what he was doing and went outside to help me collect the papers. I didn't ask him to help - he didn't have to do this - it meant so much to me that he came to my aid immediately. Someone posted a review that they were upset with having to buy a shipping box - this is not the fault of the store. If you read your return instructions it will say if you need packaging, or not - don't blame the UPS store because you didn't read the instructions - and if you made a mistake they will sell you packing materials. This is a great neighborhood store and I drive almost 5 miles to get here when I have a UPS store that's less than a mile from my home. I appreciate the entire staff of this store. Thanks for always doing a great job. read more

Convenient location and hours. Store Manager, name is Chandler, has the personality of a house plant and can be anything but customer friendly at times. Hopefully he is not there if/when you go. read more

I braved the UPS store over FedEx after my last experience as it is much closer to me. Happy to say that the not so customer service enthused young man motioned where to weigh my package but let the younger, enthusiastic gentleman help me. Worked out great. read more

People are always rude and unhelpful. They only staff one person on Sundays, which the staff uses as an excuse to be crabby. And this review is after giving them a chance over multiple visits. read more

I have used this location many times. I have always had a good experience. UPS stores are overwhelmed with people bringing in returns not packed or ready to ship. The employees have to repackage these items plus keep up with the demanding public. I think they deserve some patience. You really have to know how to multitask to work there. read more

Horrible experience here. Mailed a car bumper through them. Worker asked me "how much is this worth" / told them $500 and then they only insured it for $100. Somehow they "lost" it?! How do you lose a car bumper? It's huge... I highly suspect it was stolen because tracking from two months ago says "label created". It obviously didn't get lost in transit because according to tracking it never left UPS. When I go in to make a claim, they say we only had $100 insurance. Now I am out a bumper and $500. Manager won't return calls. read more

I've had a couple of bad experiences at this location. Customer service is just garbage at this location. Pricing with ups is CRAZY expensive compared to the usps Better off going to usps for all your shipping and printing needs. read more

Young dude with the mullet is horribly rude and no personality. Always dread getting him to help me. Makes my experience bad every time despite him doing the shipments correctly. It's not that hard to be kind of nice, especially when you're job is customer service. read more

Quick and easy to drop off Amazon returns without packaging! Also, convenient for ready-to-mail packages. They have markers on the floor to socially distance in line. They also limit the number of people in the store. Mask required. read more

One of the snarkiest employees I have ever come across I get it you work at a post office but I don't need that attitude little bro

Came at 1pm for a notary after just speaking to the rep, me and 5 customers waited forn20 mins because the rep left a sign, be back in 5 minutes read more

Extremely RUDE!!!! The two associates began to argue over scanning our packages. The young man behind the counter threw down the scanner yelled " I GIVE UP" and walked to the back. The lady associate began to scan and when I asked a question regarding my packages she very angrily gave a very rude response. Rude, incompetent, unprofessional. read more

They are not wearing masks :( and I received rude service. I was serviced by Max. I asked him why he wasn't wearing one. He said I was just eating. I told him that's not good he is working with so many customers. He said "here's you're receipt and you can get out!!!" I'm never using this place again! read more

Rudest employees you can imagine. Absolutely no idea how to treat customers. The aura in this store is gloomy and you can tell that the employees do not want to be there. Maybe this is an extension of the owner??? I will go out if my way to go to a different store. read more

Friendly great people. If you have a small business and need printing done, this is the place to go. Much more reasonable than Office Max and Fed-ex. read more

Thank you to Chandler for helping me with a very overwhelming shipment of Girl Scout Cookies to the troops! He helped me unload the back of my minivan and then personally packed over 100 boxes of cookies. I am so grateful, and don't know what I would have done without his help. PS I went to the UPS store instead of the USPS because I knew I would be helped and Chandler went out of his way. Thanks! read more

I just wanted to take a moment to commend the employees at this location. I have been a customer here for the past 5 years. I am always treated well and they go out of their way to help everyone in a timely professional manner. Max, Chandler, Andrew and Yolanda are master multitaskers. The customer service I have received and witnessed here at this store is superior. I would want these hard working loyal employees working for my business any day of the week! As we enter the most stressful time of the year for shipping packages, let's remember how difficult it is to work in this industry and be patient and show some genuine kindness. read more

I've just got to give kudos to the two guys, Gabe and Nick working on Saturdays... I had an urgent package that had to ship that day. They helped packed and routed it correctly. Saved my business! read more

The UPS Store - Yes - Shipping Centers Near Me - Phoenix, Arizona

The team at this location are always so friendly and helpful. I came in last week to pick up valentines I had printed for my daughter. Because I rode my bike with kids in tow, They moved the paper cutter to a table by the exit so I could entertain my kids (who were still strapped into the cart) while I cut the valentines. Later that night I realized I didn't print enough so I ordered more and rode my bike up the next day, again with kids in the bike trailer. I was prepared for the tedious task of meticulously cutting the Valentine's while also trying to make sure the kids weren't escaping their harnesses but when I arrived I was greeted at the door by a smiling employee...he handed me the valentines which he had already perfectly cut and told me not to worry about the charge. Being a stay at home mom can be a lot...a lot of hard work without a lot of recognition. This act of kindness was just what I needed on a particularly rough day! I was already impressed with this business prior to this experience, but now they have a customer for life! read more

I've been meaning to review this store for a while now mainly because of its excellent employees. I have a P.O. box here and I ship all my mail to the box rather than my house. I love the convenience but I really like to see Yolanda as well. She really goes out of her way to make me feel special and like a valued customer, so much so I just have all my shipping come to the store. From packing and shipping to business needs (I was a small business owner) this store and employees like Yolanda make this feel like my own personal friendly neighborhood UPS store. By far the best location I have been to across the valley as well. read more

The UPS Store - Picking up some packages! - Shipping Centers Near Me - Phoenix, Arizona

Sad to see owner doesn't have a response to my review. Max has been an issue with another one of your customers, that tells me a lot

Briefly after waking from a slumber that only God himself knows how glorious it was; I had but one thing on my mind: traversing through the magnificent streets of Chandler to my favorite UPS store. Upon opening the door, My wife and I were greeted by the most incredible staff as well as the scent of success and hard work. Although I just came in for a simple copy job, the employees there made sure that we were well taken care of and even provided us with a coupon for "wide format printing". I hope to one day soon get a picture with all of the staff so I can use that coupon to print a poster with all of them and hang it up on my wall above the photographs of all my grand-children, who in my mind come second to me after the staff of this store. My heart weeps tears like a summer monsoon cascading from the sky for those of you who have not yet had the blessing of visiting this store. read more

I had 4 items to return to Amazon. I intended to use all items but 2 were defective and the other 2 just weren't the quality as described. I returned the mfg packaging in the 2 items I still had it for. I bagged the other two items. All had return QR codes. The employee Jeremias who was the only EE I encountered looked at the set of pots and pans in the Calphalon box (this is the mfg) and said I'll take this today but it needs original packaging. I explained it was the mfg packaging which is what they ask for when available. He then said I should have had the outside cardboard box. Item 2 was accepted in a bag with mfg packaging inside the bag. Item 3 in a bag, iwas in use at my house until it fell apart. It arrived in clear plastic bags in an Amazon shipping box. Jeremias does not want to take it but he will this time and proceeded to tell me he is letting all customers know everything needs a box and I shouldn't believe what Amazon says. He flat out refuses to take item 4 which is in a bag disassembled (dish drainer in use but leaked all over). I asked if he could take it this time and I would know about the boxes in the future. He says no and I'll have to buy a box. I did not have my wallet. Still he refuses. Another customer pays for the box just to get this done so he can get through the line. I am shocked! None of this is policy. I notified Amazon and will call the MGR and Corp office Monday. Amazon is a huge Partner. Telling a customer not to believe what they say and then making up some rules was pretty unprofessional. I imagine all the return traffic is challenging but this was unacceptable. read more

I moved from California to Arizona about a week ago due to business reasons, and I have got to say that the customer service was outstanding! The gentleman behind the counter (Gabe) was very helpful with my transaction. Little did I know they had the capability to make blue prints, posters, banners, canvases, etc. now that I live so close to this UPS store I am able to get blue prints for my business for an excellent price. Definitely coming back, and highly recommended read more

This UPS Store is horrendous. They now do Amazon returns, but apparently try to make a profit off of this by charging you additional shipping fees. Amazon states that everything is covered, but UPS tries to make a buck off of this service by implementing their own fees and costs. I was charged $9 for shipping for an item I was returning that wasn't even theirs. Amazon should be keeping an eye on this andstop this price gouging for items that aren't even UPS'. read more

Every time my wife or I have a package to deliver via UPS - the team members are efficient, professional, friendly, and very easy to complete the transaction. Other service companies should take some notes and do likewise. read more

I have my own business and I rely 100% on the UPS Store for my printing and mailing. I have been doing business with this place for the last 8 years. I send my documents to be printed at night and I request for the documents to be printed next day at a particular time and to be charged at my account; when I arrive I simply pick it up and I go my way, they always deliver. read more

Yolanda & staff are prompt, courteous & cheerful. Could not be happier with their sevice

Always fast and friendly! Glad to have them locally to meet all of my mailing and copying needs.

The manager, Dan, and the staff were very very helpful. They really put forth the effort to provide quality service. And, they do a LOT more than just shipping. read more

Convenient, clean, and a friendly & helpful staff make this UPS store great. I seldom (if ever) buy anything there, mostly just drop off packages, but they still treat me--and everyone--like a star. It's seldom crowded, and they have a lot of non-shipping services too, like copying, PO Boxes, etc. read more

Had the most unprofessional and rude experience ever at a packaging store. Stephanie has to know her actions will not be tolerated by decent people. Wrote a detailed complaint to their management, still waiting for a response. That type of behavior has no place in a professionally run business. It's 2014 not the 1800's. read more

I'm here regularly and the staff are beyond great service. They are extremely helpful and always friendly.

Amazing customer service, I ship there a lot and never had a problem. Gabe is usually the one that helps me and always provides kindness and the best service/price. Thanks UPS! read more

Took a few weeks to receive a refund for an insured item that was damaged in shipment, but this UPS store assumed responsibility and reimbursed me in Full. I appreciated how the owner handled this issue. Thank you. read more

The employees at this store are always quick to get to you, and the quality of their service is always top-notch.

So easy - I sent them my graphic last night - they printed it as a poster this morning. Easy email exchange. Thanks!

Fast, Friendly and knowledgeable. I had documents notorized and package shipped in same visit.

Updating this review as I've been back several times, due to the close proximity to my house, to give them another chance. They've been great everytime since. Great customer service. Guess I just caught them on a bad day when I wrote the first review. read more

Used to have amazing staff, but they all left over 'irreconcilable differences' with the new staff (manager maybe?). Now they are understaffed and the wait is usually long. Wait at the post office is much shorter, shockingly! read more