1. Wireless Superstore

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Phoenix, AZ

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Wireless Superstore

3.0 (8 reviews)
Open • 9:00 am - 8:00 pm

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Laqueda T.

Came to the store to purchase the hotspot device for me and my children they charged me $162 .90 for an unlimited plan and the device never worked I purchased the device 11 1319 I brought it back here over four times for them to fix it never once did they tell me the problem is I went over my data which I'm confused because I was told it was unlimited I'm paying $60 a month for15 GB who the hell do they think would agree to that it clearly states on my receipt I have an unlimited plan nowhere on there does he say unlimited means 15 to 30 GB. Who the hell do they think would agree to pay $60 for that I bought a phone here before that which sucks I'm dealing with that but at this point I'm over this store taking my money please don't shop here if you do be cautious the owner Jose Alvarez said he can't do anything for me and the worker Ronnie who always helped me and sold me this b******* act like he don't know what's going on I am homeless and new to Arizona and then getting f***** over since I've been here I'm over it and I advise you don't come to this store I give this store no stars

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2 years ago

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Verizon

Verizon

2.3(67 reviews)
1.9 mi
•$$$$

This review is about 2 associates at the 3121 W Peoria Ave store. I went to unfortunately cancel my…read moreWiFi service and return the equipment and was greeted right away with a smile and a "how may i help you" attitude from Kevin. Even though i was cancelling a service his attitude never chanced. He asked for the reason which is understandable. I had to cancel the WiFi service via phone first which i didn't know so in steps Crystal with the 800 number to call so i called it right then. While on the phone with a Verizon rep he couldn't help because i had already transferred my phone service so he wasn't able to pull up the WiFi account even after Kevin showed me the WiFi account number which i told the rep and then he asks for a PIN number. I don't recall ever setting up a PIN number so i gave him the number it would be as i do use the same one for other accounts but it didn't work. Crystal asked to speak to the rep using my phone and took charge. To not make a long story even longer all I can say is that after about 20-25 minutes Crystal in a calm confident demeanor talked the rep thru the motions on what needs to happen. My WiFi account was eventually closed and Kevin took the equipment and gave me my receipt for it. Because of Kevin and Crystal, if i ever decide to change phone and WiFi services again it will back to Verizon. If Verizon had cable service I would have never changed but in today's economy it hard to pass up on the savings with a package deal for all three.

Choose wisely this holiday season. In my experience, Verizon has failed to provide the level of…read moreservice customers should expect. They seem more than willing to overcharge for their products while consistently underdelivering on service. It's disappointing to see a company that was once known for great service fall so far. What was once a trusted name now feels like a bottomless pit when it comes to customer service and value.

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Wireless Superstore - mobilephones - Updated November 2026

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