Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

The sales person sold me a screen protector by telling me that if the protector fails to protect…read morethe screen it would be replaced. We were never told you had to have a 360 warranty as well. We have to phones and lines. Even if you have the 360 service plan you still have to pay for major repairs. I would recommend purchasing a protector from somewhere other than tmobile.

We switched from Cox high speed internet to T-Mobile 5G Home Internet because of a major increase…read morein Cox's monthly fee. We went for the highest T-Mobile Home Internet plan with the 2 devices: a Gateway & WiFi Mesh Access Point was sent to us and we found switching over and installation to be quick and not difficult. The speed was to be about 200-300 mbps and ends up being about 135 mbps. Why the difference? Because our devices are wireless. Our everyday speed for internet and television streaming is adequate. The beloved T-Mobile customer service is VERY disappointing. For example, when addressing an issue, they said they will email me a link for a VISA gift card to be after 90 days of service. They did not send me the link and when inquired about it they told me it was too late. I told them I never got the link so it took me several calls, being on hold, and transferring me, and then giving me reassurance which ended up being just words and a few lies on what they told me and promised. This involved hours of phone time, and when they decided to enable me to still be eligible for the gift card, they told me it would take "10 weeks, plus or minus 7 additional business days from when it is approved". During this process I was told 3 times I would get a confirmation email, which I never got and also a call back pledge which I never received. So more lies. Gone are the days of their award winning customer service. Now I will be waiting to get the digital MasterCard gift card which I have my doubts about ever receiving. UPDATE: After jumping through hoops and waiting weeks, I DID receive the Promotional Digital MasterCard. To add insult to injury, my home security system has been giving me problems and after a 2 1/2 hour service visit they told me that my T-Mobile internet was inadequate for my security system making it's features unaccessible except for working only intermittently - great huh? I will consider switching from this service when feasible but now I cannot enthusiastically recommend using it.

Excellent deals, very friendly costumer service. Helped me with some issues I had and walked out of…read morethere with a great deal. Would come back again!

the cricket wireless store i'm actually writing this review about is located at cricket wireless…read moreauthorized retailer 3502 w greenway rd phoenix, az 85053 stop in, and if bernice is working she will give you as equally poor service as the entire cricket team... i stopped in to pay my bill, and was charged an additional fee of $3.00 service charge. so i guess i'm paying extra now for the poor service? i will be passing the word around, and changing my service provider as well as my companies so i hope the theft was worth it cricket!!!!!!

When I walked in there were 3 sale associates working, which is great for customer service. The…read moregirls were all bilingual as well, I worked with a lovely young girl named Barbie. She helped me activate the phone and transfer everything over from my old phone to my new phone. (I did have my old phone backed up) She was so sweet and kind to me! We were looking for a case for the phone but non were in stock. While we were sitting at the table, phone took some time to transfer things over, Barbie went out to her car to see if one of her old cases she wasn't using (which was grand new!!!) would fit the phone I just bought. Talk about above and beyond customer service and care.

I just purchased a phone and case for it. The case does not go with this phone despite the managers…read moreclaim that it did. The case blocks the flash. I asked to be refunded for the case. She said all sales on accessories are final as stated on my receipt. I was not informed of this prior to the sale and she said too bad it says so on the receipt. She did not care that she sold me the wrong product or that she didn't inform me prior and told me she would make a note of my displeasure. The worst customer service I've had in a while and by someone with the bitchiest attitude.

I had a terrible time trying to get a phone for my grandson, who lives in another state. I was on…read morechat for hours yesterday, choosing the phone and setting up shipping and payment. There was an issue with payment; the system didn't like the card or billing address. After all that I was told to go to a TMobile store. So I went to the store closest to my house, and they were busy and grouchy, the staff was. The customers all looked depressed. I left and went to the store at 1810 W Northern. Great experience! I was greeted immediately by a friendly and all around nice guy named Tigi. He seemed to really enjoy his job? He straightened things out for me and made some suggestions on how to get a phone to my grandson sooner, and with less hassle. He made appropriate calls to get my card accepted by the system. I wasn't in there long at all. The other customers in the store actually looked happy, too. It's getting harder to get friendly and helpful service in the current job market. Jobs are so plentiful that many employees act as though they are doing me a great favor by coming to work. So it was amazing to be waited on by someone who seemed to enjoy helping his customers!

0/5 Stars - Extremely Disappointing Experience I strongly…read morerecommend avoiding this location due to the numerous mistakes, misinformation, and lack of customer service I experienced. I initially visited this store to open a new line and purchase a new phone, which was completed unsuccessfully. My partner, however, was already a T-Mobile customer and only wanted to upgrade her existing phone. Despite us clearly stating more than 10 times that we did not want to open a new line, the employee proceeded to create an entirely new line anyway. During the transaction, I noticed that the trade-in information appeared incorrect. Instead of showing the expected trade-in value, the system displayed a TCL tablet valued at only $40. When I questioned this, the employee repeatedly assured us that it was simply a "system glitch" and that everything would automatically correct itself. It never did. No trade-in credit was applied, and I ended up paying nearly $600 out of pocket that day. Before leaving, we specifically asked multiple times whether the pricing, trade-in credit, and account details would be corrected. We were repeatedly promised that everything would update properly. Unfortunately, that never happened. Two days later, I returned for assistance setting up my new phone. I had previously been told that the store would help transfer my data and move my number to the new device. The employee assisting me seemed unfamiliar with the transfer process and was unable to properly initiate it. In fact, I had to explain how to start the phone-to-phone transfer myself. Ultimately, she only helped me sign into my Apple ID and assured me that the rest of my data would transfer within 24 hours. A week later, nothing had transferred. I eventually visited another T-Mobile location, where the staff immediately identified several errors made by this store. Because of those mistakes, I was forced to return the phone and purchase another one. In the span of three days, I spent approximately $1,500 dealing with issues that should never have occurred in the first place. To make matters worse, when I returned to speak with a manager, I was told the manager was unavailable. At no point was I able to get meaningful assistance or accountability from management. Overall, the employees appeared poorly trained, provided inaccurate information, and made costly mistakes that resulted in significant inconvenience and financial loss. This experience ended up costing me close to $2,000 and countless hours of frustration. DO NOT GO HERE!!!!

Horrible customer service, employees do not acknowledge customers when they enter the store nor do…read morethey attempt to assist customers. I have been a business customer of T-Mobile for 3 years yet this is the worst experience I have ever experienced at any T-Mobile location

DONT GO TO THIS LOCATION they are scammers it's ran by a bunch of irresponsible scamming teenagers…read morethey add things to your bill without telling you and when I tried canceling the company wanted to charge me to cancel the extra stuff they put on my account the company is a scam as well I switched to AT&T and my bill was cut in half I recommend AT&T

Thank you for Ricardo for helping me and my friend. He helped us when it was packed in the store…read morewith no effort and made sure everything was working properly before we left the store.