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    Cricket

    3.2 (6 reviews)
    Open 10:00 am - 8:00 pm

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    7 years ago

    Great customer service and great customer oriented staff. Once again really good place.

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    11 years ago

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    Best Buy - Phoenix

    Best Buy - Phoenix

    2.2(209 reviews)
    4.2 mi
    $$

    When you come here, I recommend being prepared with knowing what you need. I just came in looking…read morefor a laptop charger. There's no greeting when you walk in and nobody asked me if they could point me in the right direction even as I was standing around with my own laptop like a deer in the headlights for a solid 3 minutes. I eventually found it myself when I walked to the laptop section in the back and this girl who looks about 22 (with straight, center part black hair. Wish I'd caught her name) looks at me and says, "you just trying to check out or something?" No smile. Nadda. I'm like, "uhh, no I just found this laptop charger and I'd like to plug it in to see if it works." This chick looks at me like I just asked her to lick the floor. She opens the package and tests a few of them, and is like "yea our chargers won't work for this." I have a pretty standard laptop. I was like "huh, that's weird..." No response. No "let's check over here and see if any other ones might be available." Nothing. Just this "sorry not sorry, leave me alone" attitude. I walked back over to the charger section and grab another one, opened it myself and found an adapter that works. I walk back over to the desk to check out and the same girl is working on some return or something and doesn't acknowledge me even if there was nobody else checking out. I say, "yea looks like you're returning something so I guess I'll go to the front." Again, no acknowledgment. Just gives me this glare like I was able to inconvenience her again. I remember Best Buy when I was growing up and people who worked there were typically very professional and friendly. I'm giving this a three star because the women at checkout were nice and I was able to get what I needed. Then again they were a little older. Yet another example of why Gen Z being terrible at customer service and acting like they'd basically be anywhere else. Had I known I'd have to deal with her I would have just started opening packages by myself to not "inconvenience" her for having to do her job.

    Went in with husband to purchase a $2,000 to $3,000.00 refrigerator. No greeting, no one made eye…read morecontact. Businesses are wondering why everyone is buying online. Even online you get an AI greeting. Will not buy from anyone that can't take the time to look up from their phone to at least look at me.

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    Best Buy - Phoenix - 3 Best Buy dudes standing around visiting at the front door while I wait in line 15 minutes to pick up a $2K order!

    3 Best Buy dudes standing around visiting at the front door while I wait in line 15 minutes to pick up a $2K order!

    Best Buy - Phoenix
    Best Buy - Phoenix

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    T-Mobile

    T-Mobile

    1.4(20 reviews)
    5.8 mi
    $$
    Shipping during COVID-19
    Virtual estimates during COVID-19

    This is now our family's new T-Mobile store. I called T-Mobile customer service last night looking…read morefor a specific phone. The rep let me know that the phone was out of stock online and suggested that I look in my area for a store that may still have it. It was getting late and the T-Mobile stores in my area were closing in 20 minutes. I called the 5803 Northern Store and spoke with Alex. He was very helpful and even though the store was closing soon he did not rush me at all. He even offered to look for the phone and asked me to call him back in 10 minutes. When I called back Alex had found the phone. I arrived this morning at the 5803 Northern store at 9:57 and the doors were already unlocked. Alex had the phone waiting for me and I was in and out of the store with the new phone in hand in less than 10 minutes! Thank you, Alex! You have made my Easter shopping so much easier! Our family's baskets will be full and my mom's basket will have a new phone! Call this T-Mobile Store @ 623 915 2000 and ask for Alex - he will not let you down! Blessings to all for a Glorious Easter!

    The girl when I came in may 7 around 6 pm was rude for no reason. I walked in she gave me a dirty…read morelook, didn't greet me or tell me anyone will be right with me nothing. When I asked the wait time she said with a snarky tone "it's just me right now" I understand that that's not the problem I just wanted to know how long not how many people were working. Do better go somewhere else

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    T-Mobile
    T-Mobile
    T-Mobile

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    Cricket - mobilephones - Updated May 2026

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