Parking was easy location was easy to find store was clean. Weight was short customer service rep was very helpful. I believe his name was Uriel ? He helped me set up. My modem sent me up on auto pay. I was in and out in no time. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Surprise, Arizona

I walked in, eventually got checked in giving my name and reason (phone upgrade) and waited over an hour just to be told they can't upgrade my phone after 7pm. If they had told me that at 6:45 when I checked in, I wouldn't have waited. the kid that helped me (not the person that checked me in) was new and nice, but the girl in charge of training him was awful. she was rude to him and refused to help until he asked 3 times. And she seemed so annoyed he needed her to check the stock room since he didn't have access yet. I waited over an hour just to have to go to another location tomorrow. read more

Terrible customer service. Walked in to upgrade my phone and was not even greeted when I walked in. The associate offered no expertise on phones or deals. She started calculating math for the highest priced phone all while keeping a brick wall facial expression and a monotone voice. Calculated I walk out the door paying 170 for a new phone. Went to another location at surprise towne center and Irene was great and up beat. She was friendly and nice and helped calculate the best price for me. She helped me get a new phone priced wayyy lower. Thank you so much Irene!!! I suggest better customer service training at the Litchfield location. Thumbs down for the service there! read more

Lack of customer service...smh I walked in to switch my phone to my old one but the worker said we're gonna close at 8 I can't switch your phone because it'll take over an hour or more. I walked in at 6:40 -_-. Girl felt like she was getting rushed. There was only one customer, but was already getting attendant too. Thanks a lot for wasting my time :) read more

Great friendly customer service. The staff member looked throughly in the system for the best promotion for our account.

I had wonderful customer service last month when I went in. Went in to upgrade my phone from the S10e to a Note20. Everything was done in less than an hour. The employees were helpful and polite throughout the entire transaction and transfer process. I would definitely return to this location for anything that I need instead of contacting customer service. read more

Horrible customer service. Right out of the gate. So much bad can be said about this place, but I will not go into it. Avoid this location. BAD CUSTOMER SERVICE. read more

I've never been so disappointed in people. The staff at this T-Mobile are rude unhappy mean people. In January I went into lower my bill and somehow the lady got me to upgrade my phones and change my phone plan. Which is fine. I blame myself for letting it happen. But when I got my next month bill it was crazy. $200 more than what I expected. All I wanted them to do was explain my bill and my discount so I understood what was happening and so I could explain to them why my bill is wrong. The first person I talk to was ridiculously rude. I kept trying to tell him that when I changed my plan the lady told me a different price than what was on the bill. He got so frustrated with me that he wouldn't even speak with me anymore and he asked me if I wanted to talk to the manager I said sure. He went to get the manager and I guess the manager was on a business meeting call he asked me if I would wait. So I waited. For 40 minutes I was already there for an hour. I could hear them in the back room laughing and joking. I got so upset I wanted to cry. They were treating me like I was so stupid and being the difficult party. All I wanted them to do was explain my bill to me and honor the price that the lady first told me. I was humiliated and I left the store crying. They were so very unhelpful and they offered no solutions. I went home and called customer service and they honored the price for me. So if you ever have problems skip going in to the store and just call customer service. read more

Superb customer service from Darius! He was super helpful and worked so hard to resolve all my issues. I'm from out of town and so glad I came into this store, totally recommend! 10/10 read more

As a cancer patient and person with a disability the way I was treated at this location was atrocious, not only are they rude, disrespectful and racist they make every effort to attack and belittle customers!!! As customers of TMobile since before they were TMobile I can say this location very well could be why we change providers... deceptive and fraudulent bully behavior is unacceptable!!! read more

Normal service nothing above average. They sold us on switching providers but have been no help in the transition to get the old bill paid as now they have our business and don't seem to care. They only go above and beyond while getting you signed up then to the curb you go. So far the service hasn't been horrible but not any better eighther and now I'm stuck paying the debt they were supposed to pay for the switch. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Surprise, Arizona

This is the worst company I have ever dealt with. Customer service is brain dead and can not do ANYTHING towards fixing a problem. There keep referring me to their web sight, which can not resolve my problem either. I have been through 4 levels of management trying to stop money transfers to T-mobile without success. Also, just try to get your money out !! read more

Good luck with the lack of courtesy from "the new team." The "manager" told me, "I don't need to do anything for you." Terrible customer service from a team that cannot accurately listen to what they may do to resolve an error originally caused at this very store. read more

Been with TMobile for 20+ Years. Love them. This store however is HORRIBLE. The staff is rude and don't know what they're talking about. Fortunately I had Tmobile Customer Care on the phone when I went back in there the second time, and CC was recording the entire thing. He was shocked to hear others saying "They did that to me too". I hope they fire the whole lot of these employees. Avoid this location like the plague. read more

This by far is the best store I have visited. There is a new set of mobile experts that really care about their customers. I was able to upgrade my phone, get a new watch, and try the new home internet without making my bill a ridiculous price. They take their time with each customer they have. Visit this location they're great. read more

I love T mobile, but stay away from this store. The staff is complete garbage. They have no idea what they're doing. You can go if you want to be told one thing and a month later you realize that the associate completely lied, and over sold you. read more

Save yourself money, time and a headache by not dealing with these people! This is the most unprofessional store I've ever been to. The "managers" Kira and Dominick are liars and thieves. They will say anything they can to get you to start service with them but none of the bill credits or promos they offer will actually happen and when you want to return the products and cancel the service they will stick you with an $1800 bill and say that there's nothing they can do for you.***Update*** I went to a different T-Mobile store on bell and Litchfield- they were able to fix everything with ease and apologized profusely for this other store. Go see Josh and Maura over there for any issues this store causes read more

I have been a T-Mobile customer for some time now. The positive service that I recently experienced at this T-Mobile store keeps me a loyal customer. The representative, Arbency, provided excellent customer service. She was friendly, accommodating, and knowledgeable about the Apple iPhone product. Thanks again, Arbency, for your help. read more

Went into store today with issues with my business services. Kira and Jermain were extremely helpful. They called customer service to correct an issue created by another store when I switched carriers. They also ordered a booster to help improve service in my companies remote area. I was so impressed with their willingness to go above and beyond to support my business' needs. It took a while to get things sorted out. As I watched several customers come and go; everyone appeared satisfied with the service they received. I would highly recommend this store. read more

I had visited this store and I had a very good experience with costumer representative Todd. Very professional very smart very helpful very courteous . very nice. Hopefully his supervisor will notice this awesome guy.This store should be proud having people like him. Gongratulation Todd! You made me think to come back more often here. read more

this store has great workers there super fast but sometimes they have a lot of costumers but there very quick to attend you and tour needs i have been going here for 2 years now and they are amazing there understanding and most workers are bilingual so over all its a 10/10 read more

Most dishonest people I have ever come across. Went in to ask about the military plan. The cost is perfectly clear on the website and they started by telling me it was $40 more. Assuming they were tacking on extra stuff I again said the price I had seen and knew it was correct. Sales rep said I must not be reading the fine print. What?!?!? After lots of back and forth, she relents and says that yes there is a plan at the price I said. Wow! Needless to say, I left. So let's see, so you would rather lose a new customer with a 4 line plan because you wanted to goat me into paying more. Well, now I'm paying you nothing. read more

I love going to this T Mobile Store for one reason. because of the customer service, I get from Kira. She listens to my situation and always gives me the best options to solve my problems. I was doing some church work in Phoenix and when I was finished I decided I need to take care of a problem with my Ipad. Kira listened to me and did some research and gave me a good solution that would not only benefit me but my grandchildren too. read more

Recently came here and the staff was amazing! Helped me find a new phone and had no problem helping to transfer all my information from my old phone to my new phone! Everyone was super friendly and let me know ahead of time how long it would take to transfer all my stuff! Looks like this will be my new go to TMobile store!! read more

I went into this store after calling and being told about a promo on the IPhone 6s for $99. I confirmed the promo by phone and with the sales girl on July 30th and purchased it. I just got the bill for the Regular price and now I'm told I had to get their high speed data in order to qualify for the promo. Basically I was lied to by two sales people and their customer service! Nobody mentioned it before, conveniently. read more

Does not deserve even one star. I've had an account for many years and visited many stores that are always helpful and have your best interest in mind. Young, inexperienced "sales people", is all I can say about this location. read more

I have been going to this location for a while and it is ALWAYS a disappointment! These employees are not properly trained. I called T-Mobile before going in and talked about what the cost would be etc for my new phone, they gave me all the info so I went in to make this transaction. I'm on the jump plan and I went in to upgrade my phone (hence being on the JUMP plan) and one store employee seemed like she could do it but was having difficulties, another male employee came up and said "what he wants can't happen" apparently I needed to have my current phone for at least 90 days which is not true. So I called T-Mobile again and surprise surprise they shipped my new phone and I received it within 2 days. I then went back to that store to turn in my old phone and went I got there this lady said "you have to ship that phone back I can't take it here" which again is false and bullshit. Every time I go in that store it's like they are all scratching their heads and no one knows what to do. Get on the same page bc this location is giving T-Mobile a bad name. Being a customer of theirs for over 16 years! read more

Eric was very detailed, quick and good with his expert knowledge at solving my problems. The family has great service now from T Mobile.