I had an issue with my Home Internet box. Christian was quick to offer a solution, took care of the problem and I left a very happy customer! Great customer service! read more

My daughter wanted to get an upgrade on her cell phone, so she called and spoke with Christian to confirm that they had the phone in stock. I went with her and met Christian at the store and he greeted us warmly and made the upgrade seamless, enjoyable and informative. He was very professional and helpful and even shared and invited us to consider Verizon Internet service which we you go into the store he will take great care of you. Thanks. read more

They got a bench! If you have Verizon you know it's coverage is the best. The store looks current. It's got plenty of staff, and the employees are helpful! read more

Verizon - Mobile Phones Near Me - Phoenix, Arizona

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Caleb, the store manager, convinced me to switch from a personal to a business account, telling my I'd save a few bucks a month. Why not, right? Well I get the bill and it's more than double what I was paying before. Looking into it, he didn't transfer over my previous trade in credit, which was not disclosed to me. He also didn't disclose that the fees and surcharges for the business account would be much higher than what I was paying on the personal. He also added a third line to our account "to transfer the service over" but didn't disclose that I'd be charged a monthly fee for this dummy line that goes nowhere. Now I'm not one to resort to reviews, preferring so solve this face to face, but since this happened he's been avoiding my calls and texts. I even went into the store physically and was told he was moved to another store. Can't get through on the Verizon customer service line either because the verification won't go through and apparently there is no way around this. Extremely frustrated and wishing I'd never walked into the store. Exceptionally poor service after the fact. Either he doesn't know what he's doing or he intentionally swindled me. read more

I spent the last 3 weeks trying to get internet service that I contracted with Verizon to provide. They lost the equipment that was shipped to me which included space on their system. Since they lost the equipment they are cancelling the order and the space on the system they sold me. Their story is that the space reserved for me will no longer be available when they cancel the order as their system wont allow them to provide me what i already had. This is without a doubt the worst customer service I have received from any company ever. Their answer to everything is that the system wont allow it, and that means no one there is accountable for anything. read more

All worked out well at the end, though the beginning was not that pleasant. Jonathan took care of the issues, thank you!

I stepped into this location to inquire about my bill. I was then upsold to a plan that promised to lower my bill as well as provide me with new phones for the lines on my plan .Instead of my bill being lowered it has now increased over $600 when previously it was around $300. When I go back to inquire of why my bill has increased I speak to Christian who had sold me on this plan. Christian then goes ahead and swears that he will get this fixed. I go ahead and pay it that month hoping that Christian had fixed my bill for the next month and get the promised rate which roughly $240. I receive my second bill and it was over $550. I go back to the store and ask him once again why am I still receiving an outrageous bill. Christian then speaks to the manager and states we'll fix this. For the second time I was told this and was told to remove myself off autopay while they got it fixed. 3 weeks had passed and I received no call from Christian or the manager. I go ahead and call customer service and ask what is going on with my bill. The representative goes ahead and explains to me that Christian not only upsold me on a plan but they had no way to bring it down to what was promised and that I was given misinformation by Christian. I recommend going elsewhere unless you want to deal with crooks. Christian was just out to get his commission and didn't care to scam people to do so. I have been a loyal customer for over 13 years and you would think they would treat their customers better. I WOULD AVOID THIS STORE AT ALL COSTS. read more

We have yet to hear from Verizon and were just billed almost double for the 2nd Month in a row! We have spent at least 3 hours with customer service on the phone and 3 trips to the store. Still no help or resolution! read more

After a very dissatisfying experience at the 7th Street and Bell location, we went here to swap out a new but not properly functioning Samsung S25+. This was pre-arranged through corporate so the experience was as close to flawless as you can get. The sales person "T.." was polite, knowledgeable of the product line and efficient. The phone was changed out, activated and data was swapped in under 25 minutes. THANK YOU! This will be our go-to location for anything Verizon related. read more

What great customer service at this location. A young man named Shawn went above his duties! Very knowledgeable and courteous! My family has five people on a plan. Daughter had issue with her phone along with us wanting to add internet service. Thought he was a manager after how patient and helpful he was. Thank you for all your help. It's usually a stressful thing, coming into these type of stores when needing help. read more

Um, Taylor Taylor made EVERYTHING easy. I think my family and I spent a total of 45 minutes in the Verizon store. So many deals, so smooth of a process. He was incredibly knowledgeable and overall my parents and I have never had such a pleasant experience with buying new phones. Thank you, Taylor! So glad we got my mother switched over to Verizon and we are appreciative of your help. read more

Verizon - Mobile Phones Near Me - Phoenix, Arizona

This place is a joke. Came in a few weeks ago THINKING about buying a fitbit. Of course they were able to not only have me convinced to buy it but had it rang up & in a bag & out the door in less than 10 minutes. The sales guy eliminated my uncertainty with the "if it doesn't work out for you, you can always bring it back". Well here I am, trying to bring it back, I have been standing here waiting for way longer than any return should ever take. They keep saying "oh we only have 2 people working", but I see 4. Other than the 2 employees actually working there's a manager (who evidently doesn't work) & a girl standing off to the side texting. When I asked if she could help me she said her job is "to check people in". Been standing here for 15min so far and still not being helped. Mind you, I'm just trying to return it.. not exchange it, just return it. read more

Fantastic service with a very professional staff, highly recommend! Jamarius was very knowledgeable and was able to walk us through every aspect of each plan. read more

Yes Verizon is expensive but it has good connection in the US. But when I had my IPhone 7s it was getting bad connection. Also my cousin had connection problems until we upgraded phones. But the IPhone MaxS still has some connection problems. I was in a different state and my connection just lost. My brother and dads phone had connectionn but mine. I hate when they make your phone go slow just so you can upgrade. It is the manufactured fault thou. They have some good deals like buy a phone get one free. Love the unlimited data plan. Hated when we had to pay for gbs. read more

came in from my appointment I made with the rep the day before he looked at me then walked in the back room and didn't cone out for a half hour.. I walk back and said what's up he said our system's down but didn't bother to come tell me... Unbelievable New customer gone read more

Greg was rude and unhelpful Do not go to this store They have no respect for customers read more

Verizon - Verizon - Mobile Phones Near Me - Phoenix, Arizona

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Was trespassed from stor due to standing up for a contact that wasn't being honored. Paying double what I was told my bill would be for 3 m9nths now with no resolution. Hours spent on phone with corporate who say they work independently for store. 3 trips to store. Management there is the worst read more

I specifically told PERRY more than once that I DO NOT want the device protection plan for my phone and he added it anyway! It wasn't an accident as they get a commission. Beware, as this is outright FRAUD and I've filed a complaint with the FTC and State Atty General's office as this became a MAJOR HASSLE to remove! If nothing is done they will keep getting away with this! I also will be filing a dispute form complaint with Verizon home office about this as well as referencing the branch manager for improper supervision. read more

A huge thank you to AJ for her professionalism and knowing her job extremely well. My husband I went into this Verizon location after several very poor experiences on the phone with a Verizon representative. We simply required a transfer number from Verizon and no one we dealt with over the phone could or would help. Upon walking into this location, AJ greeted us and inquired why we were in. Upon telling her, she immediately provided us with the needed information. Thank you, AJ for your help and wonderful disposition. read more

On Tuesday, February 25, 2020 AD I visited this Verizon location. This location is a Verizon company store, so the prices are much better! This store is located in a strip mall. I've wanted to buy a new tablet for a few years; the technology had eclipsed what I was using. Daniel B. explained my options, helped find the right tablet for my needs and suggested some accessories. Daniel set everything up for me and I was out the door happy. The entire transaction took about 25 minutes. I wholeheartedly recommend this Verizon company store location - ask for Daniel B. - he is great! A solid 5 stars for this location based on my visit, interaction with Daniel B. and overall product satisfaction. read more

Watch out for Verizon Internet slow buffering tried it for 19 days several months ago said they had a 30 day guaranteed satisfaction returned it in 19 days wasn't satisfied and they're still trying to bill me for months later and of course they took down all the signs that said 30 day guaranteed satisfaction Thanks read more

Went in to Verizon today to use our eligible phone upgrades. We made an appointment online so we were seen within 5 minutes. This is a busy location so I definitely recommend to make an appointment. Taylor helped us with our purchases. He was very friendly and helped recommend a few items. He was also very efficient so we were out in 30min with brand new phones. Make sure to back up your phone to iCloud/computer before you go in so your all set to switch phones since they do have many new phones in stock. If they don't, they will ship them to you for free 2 day shipping which is nice. They also have the option to check other stores for phones if you want it sooner. Taylor was very nice with checking with other stores and calling around since we wanted a specific color. We ended up changing our mind though and went with the phones in stock. Phone cases can be expensive from the store but they do run deals during holidays and when you get a new phone so make sure to ask. Otherwise I just purchase from amazon. We are loving our new iPhone 8pluses. Quick to setup and loving the features. We have had Verizon were awhile and though it can be more pricey, the service beats any other provider. They partner with a lot of business's for discounts so make sure to ask about your employer discounts! I work for USAA and we got a 20% off discount from our monthly bill which is awesome! Thank you Taylor for helping us out today with our new iPhones. read more

Verizon - New silver(really looks white) iPhone 8 Plus - Mobile Phones Near Me - Phoenix, Arizona

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Outside of the very pleasant young lady who checked me in I could not be more disappointed with the personnel at the store. The young man who assisted me did not seem to care, did not know the specs on the phone and really gave me no reason to buy from them. Ending up going online and buying one after doing my own research. Oh well, maybe I just will do it this way for now on. read more

Rachel from this store was absolutely amazing, patient and very helpful with what I needed to get done today. The costumer service provided was above and beyond expectations. Thank you read more

My husband went to the store to ask questions about our phones. He was told it would be an hour, maybe an hour and a half. It was more than 2 hours. He watched people come in and if they had an issue with their phone, the were taken care of pretty quickly. They told my husband he needed to speak to a specialist. I guess they all aren't specialist, and only specialist have knowledge about your account and programs. Very poor customer service. read more

this verison lied about my familys plan and we have been paying double for a year with 0 resolutions. the staff is super unwelcoming and talks to you like your dumb when you ask questions. their sevice isny any better than t-mobile if youre thinking about switching! i regret having my family switch to verison. read more

Went into store, was told appointments are required. On website states recommended. We were told no availability for today. Verizon customer service has really gone downhill over the past few years. Time to see if another phone company cares about servicing its customers, obviously Verizon doesn't. read more

Excellent service! I don't have Verizon, but my boyfriend does. He was in need of a new phone. We stopped in on a week day in the late afternoon. We were greeted right away. They were very helpful explaining all options and pricing. They answered all our questions and explained new features. Had new phone and accessories. Out the door in less than an hour! read more

Awesome & fast!! Treat you as family instead of random customers!! I was in for something big came out spending less for more!! Thanks

Verizon keeps sending me mail telling me I could get 5g internet service at my home. My son lives just 2 streets over from me and I always see that people in my neighborhood have 5g service. I contacted Verizon to ask about changing over to their service only to be told that they had to run a credit check on me and then when I refused that they told me that 5 g internet was not available in my area odd how that works. How is it one part of a neighborhood can get service, but another can't. Sound fishy to me and Verizon should not offer it if it is not available in the area. Person on the chat could not explain why. Sad that they will keep sending mail to you but not give you service they say they can. read more

I have been a Verizon customer for quite some time. I have always had excellent customer service at the stores as well as over the phone. The price point is a little higher than the other competitors but I never minded since the customer service was always excellent. Until just about 3 weeks ago. I had upgraded my dad's phone and was unable to get it activated and the phone support was not helpful and advised me to go into a store. I was the first customer inline that day. Dyonna assisted me. When I explained to her what I was there for and what I had tried already with the phone support, she seems uninterested and proceeded to go through the motions on the phone like she knew what she was doing not acknowledging what I was saying or tried. She got the same outcome I had at home. I couldn't help but to think that if she had listened to what I had already tried, we could've avoided her repeating it. And then when she found out that is was a prepaid plan, her demeanor changed to even worse. I already felt like she didn't value me as a customer and after learning that the phone was a prepaid plan, her attitude got even worse. She proceeded to go through the motions on the phone not saying anything or telling me what she was doing, then she took the phone to the back and didn't say anything and came back with another SIM card. All the while just going through the motions without telling me what she was doing. Next thing I know, she pushes the phone toward me and says it's ready after that's done updating, or whatever the phone was doing. I waited until the phone was done and I used my phone to call and send texts to it and it worked. Dyonna this whole time, had been walking back and forth and never once asked if the phone was ok or finished. I gathered up my things and left after I was sure the phone was working. Her customer service or lack of is a real disappointment to me. If my dad had gone in on his own, there would've been a bit of a communication barrier since English is not his fist language and he doesn't feel comfortable speaking up. I shudder to think about the experience he would've had if he had encountered Dyonna. Who knows how long my dad would've been standing there unsure if his phone was done or not and no way to check it. Or how impatient she would've been with him because of the language barrier. read more

I have been a customer for MANY years. This store always has a 2 hour wait. So I always go online to make an appointment. Today, I was greeted by the store manager. He asked me to wait 10 min while he looked into my billing issue. I waited 30 min. Then went up to him, "excuse me. How you found out anything?" His answer was, "no, I haven't even looking into it - I've got other people to help and a whole store to run". I told him my bill increased by $100 unexpectedly - he eyes got wide and he just stared at me. Seriously? This is the store manager? I drove straight to T Mobile down the street. They offered me the same unlimited monthly plan at $136 instead of $150. read more

Came in the other day and almost left due to how busy it was, but eventually a very nice man noticed me and helped me out. I'm not very good with phones and usually don't understand anything but Taylor did a great job of explaining everything to me. I actually learned a lot from him and he took his time but didn't make the process unbearably long. Will only be asking for Taylor from now on. read more

This is the worst location ever! Walked in and no greeting , no help n nothing. Waited 15 min still nothing. A couple walked in and they were taken care of and greeted without delay. read more

Went today to upgrade a phone. Greg, our customer service agent was so condescending and rude. We were already halfway through the process or I would've just walked out. From looking at other reviews, I'm not the only one who's had that kind of experience at this location. Wish I would've read the reviews BEFORE going and I would've opted to give my business to a different location. See lots of apologies from Verizon for other's complaints but they obviously aren't doing anything to fix the problem. read more

After an almost 2 hour wait, the woman who was assigned to help me did nothing of the sort. She was rude and condescending. She treated me as though I was an inconvenience for asking questions! I've never been treated so poorly. I left without even making a purchase because she was so very rude. read more

What do dentists, proctologists, and cell phone companies all have in common? Yes, that's correct-no one wants to visit any of them. Verizon is doing its best to change that. Since I'm "blessed" to have four phones (no I'm not bitter) on my plan, upgrading at least one of them a year requires a trip to this Verizon location. Each visit has been professional with the expected but not overly pushy amount of upselling one expects when going to these stores. There is a certain IT component I've come to expect during this process and Verizon does a terrific job of training to make sure each Rep is fully able to transfer contacts, pictures, videos, apps to your new phone. They do it cheerfully and without giving you the sense they would rather be chasing the next customer/commission. Honestly they may work without commission given how chill they are. The P got the new IPhone 7, fair price, cool phone, and the ability to save an extra 25% on a case since we purchased a new phone. We passed on the case as I think you can get better deals on Amazon but it's still a good deal for some customers. Verizon is clearly the cell phone leader and they put space between them and their nearest competitor every time I do business with them. read more

HANDS DOWN THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! The associates are not only condescending and will talk down to you in the utmost negative way but THROUGHLY enjoy saying that you're wrong! I understand you might not want to service my phone for 10 minutes to replace my screen but that is part of your job! Somebody please spend time with these associates to educate them on how to RESPECTFULLY communicate with clients. Oh and don't forget to teach them body language, a client should never have an associate roll their eyes at them and acting like they're a nescience. THE WORST CLIENT TREATMENT AND OVERALL EXPERIENCE! Is there a 0 stars option? Here is another kicker, if you ask to make an appointment to come back later the associates will lie to your face and say that they do not offer appointments! If appointments are not available then why is there an option for it on the Verizon site?? It's unfortunate that this location has the world's worst customer service yet is in such a convenient location. Hopefully corporate steps in to fix the current staffing problem. read more

Horrible customer service. I go to get a new phone I was there for 5 hours. They couldn't offer me the promotion they were offering because I had a "older" account . Finally they had me call the Verizon support number and they were able to get me the promotion. While I was there the store got robbed and the police had to come. Now they bill me the wrong price and I can't get ahold of anyone!! Will never recommend Verizon to anyone! read more

Terrible customer service and complete lack of care. Easily worst I've ever received.