By far the worst Verizon store out there. I forgot why I had never really visited the store but it didn't take long for me to remember. The customer service here is terrible. Save your time and energy and visit another store :) read more

Erika made switching networks and easy, stress-free experience. She was quickly able to assess my situation and set me up with a plan to cater my needs. She was well spoken, kind and very knowledgeable. The store was clean and organized and I was able to switch providers in under an hour! Highly recommend. Thanks Erika! read more

Don't even try. Wanted to up grade early. The have a gimmick called the edge. I said I would take my 3 phones to another co. Oh and if you don't have promo for edge you can't even pay full price anyways for how ever months it takes to pay off. Girl did not even have a good attitude. !!! read more

One star because Estrella wasn't even interested in helping me only cared about getting me out there. Also I wasn't told that she changed my plan I found out by customer service asking if everything he read to me was correct. Also I had asked her to bill me half now and the other half later, instead she postponed the whole bill. When I asked her to change that she told me it was too late... That's not what customer service is about.. read more

Been with Verizon for many years and they normally work with you when u want to get an upgrade with either free product or discounted service. This time not so much, had my phone number with them for 16 years now and the only deal they have is a new number discount for bogo. Pretty ridiculous because we wanted to get 2 upgrades for my wife and I and was told it's gonna be 1500 without any customer service, we'll u made my decision easy as we walked out ASAP. At this point moving OUR numbers to a different supplier is our biggest concern. The 2nd star is because the building was clean and representable. read more

The worst verizon store ever! I went in there today and they only have a hand full of phones on display. They did not have one Galaxy S8 or S8+ on display. However they had multiple Moto and goole phones. How can you not have the flag ship samsung phone out for customers to see. The other negative reviews are right on point. Its clear these people only want to push the products they order. Stay Away from this store. read more

I got a phone call in the store and was told by my sister that I needed to turn down the music. The music in the store was coming from a displayed boom box on the right as you enter the store. I walked over from the opposite side of the store and turned down the music so I could talk. While I was talking, another associate came over and turned it right back up. I turned to him, pointed at my phone and said, "REALLY?" Right then another guy came up to me and told me, "the music was for the store." I WAS ASTOUNDED!!!! I was under the impression this was a store you came to, to buy PHONES! I'm sorry, I guess I had it all wrong! Keep blaring the music you two.... read more

Another great service experience from Verizon. This is a great store!! Thanks Isidro & Jorge (Mgr) for making that happen.

My boyfriend and I both had sprint for three years and the service was horrible but when we walked into Verizon Miguel Garcia was an extremely huge help, honestly greatest customer service I've ever received, Gerardo was our sales rep he was extremely helpful as well I will FOREVER return to this location for any and all questions regarding my phone I seriously HIGHLY recommend this location they were SO nice, I can't stress on it enough if was seriously the absolute best customer service HANDS DOWN read more

On Black Friday I finally decided to leave sprint and switch over to Verizon, by far one of my best decisions yet. I was assisted by one of the Managers (Robby) and an associate (Rick) they were extremely efficient and knowledgeable. Even though it was a busy day they were extremely helpful and delivered a one of a kind experience!! They definitely should receive some recognition for their customer service, the transition was so easy and they guided me through everything. I definitely recommend this location, they definitely have some great employees!! read more

I purchased a bluetooth headset here that didn't work well, so went in to return it. I went in between 10:30-11a to avoid the lunch crowd that often stop in here (I work near here). I understand these guys work on commission and I was returning an item, but they really need a better system. I checked in with the guy holding the iPad and he told me I was #4 in line. I went into the Subway and ordered a sandwich to kill some time. I came back in and saw the same people at the counter being helped, the same people sitting around checking their email on their phones, and the same guy with the iPad standing there doing...well....doing nothing actually. I walked up to him and asked if I was still #4, and after checking his trusty iPad he informed me I was #3 now. Checking the time and seeing I checked in 14 minutes before, I felt like I was waiting at the DMV. I told the iPad gentleman that and went to another Verizon store near my home off Michelson in Irvine. My experience there wasn't fluid either, but at least they were actively helping me, and more important, they appeared to have a system in which they can help their customer with small items and not make everyone wait behind a person that is purchasing a phone and new service. That is the way it appeared at least, or perhaps I got lucky. I was going to exchange the headset I bought for another model that I've used before and know works which they sell, but really didn't want to do business with a place that can't triage and provision staff for a simple return. I would recommend if you are purchasing a small accessory, go to a store like Best Buy or Target, where they have dedicated people to assist with such transactions. Also, if you do need to return something, be careful you don't just go to just ANY Verizon store to try and return it. I initially went to a Verizon in a strip mall off Alton/Yale Loop in Irvine. They told me that they were Verizon but are not connected to the corporate system and can't make the return, highlighted that they couldn't even "see" the transaction! "Not connected to the corporate system"?!? What the hell!? I have TMobile, but if you want to do business with a company who's cornerstone is communication and they can't even do a simple return from one of their other stores because they can't *see* your transaction, that's your call (no pun intended)! To add insult to injury, the representative told me I had to take it back to the store I purchased it from. So with that response, I'm first thinking I'm in a store that proudly displays Verizon on the outside of their store, tells me they can't communicate with their main system so I need to go back to the exact store I purchased it from (which is farther away). I'm thinking none of them are connected, right? But I clarified with him, since he used the term "Corporate store" before making me believe it is a different business unit or something, if it had to be the "exact" store. He of course said no and recommended a store that was much closer than the one I purchased. I think 2 stars is generous, but since this review is posted on the address of the store in Orange I want to be fair to them. Both stores have extremely poor customer service, but the store on Alton/Yale in Irvine just lacked common sense on top of that. I wouldn't recommend anyone get advice from these guys if I was going to engage in a contract that would cost well over $1,000/yr with someone that can't even effectively give direction on *how* to return a Verizon corporate purchased product by directing their customer to go out of their way to the same exact store they purchased it from. That is just pure incompetence. read more

So I'd like to start off by saying that I've been a Verizon wireless customer for the better part of a decade. I have remained a customer due to the excellent cellular coverage. My visit to this store the other day was the first time customer service was great. Pedro was there to great me at the door and helped ensure I was taken care of from beginning to end. I don't normally write reviews but honestly, I just had to give him kudos for a job well done. I will be looking for him from now on. Thank you. read more

Very poor customer service buy Erik the Mannager !! Treated me very rude. If he doesn't like dealing with people why work as customers service?! And he's Mannager to begin with wow !! I will never recommend this version or come again read more

I came by the store to get my 7th grade daughter her first phone. I came to Verizon because of their reputation and recommendations from friends about their good cell coverage. This store I came into was on my way home from work and was convenient. I was met and greeted nicely. All was good at the time. I clearly explained my needs and my price limits etc......... The phone was what my daughter wanted and the plan, as explained to me by the rep was in my price range. I asked all the questions about the coverage and plan details that I believed I needed to ask. I was told the information I wanted to hear. I agreed to go ahead and sign up for Verizon service for this phone and plan.. Here is where I went wrong. I waited for the gentleman to go out back and get the phone and when he reappeared he directed me to a counter. Along with the phone he had a basket of other items. Through the process of signing up, paying etc.... there was alot of banter and chit chat. I was handed an IPAD to sing electronically for the new service etc....... There is a whole list of charges, surcharges, fees etc....... along with multiples lengthy paragraphs of mumbo jumbo etc....... In this long list, it is extremely easy to miss just what you are being charged for..... I relied on the rep to inform, educate and openly express the cost of what business I was signing up for....MY MISTAKE. To rewind, I told him over and over my price restrictions and he offered me a monthly plan of $50 for a single line, unlimited text, 2G data. There would be an $8 monthly fee for "replacement" warranty and a $5 monthly (waived for first 3 months). I was also told of the one time $35 activation fee. WHAT I WAS ABSOLUTELY 100% NOT INFORMED OF WAS A MONTHLY $40 SMARTPHONE LINE FEE. This was never disclosed in any part of my conversations with the rep or pointed out to me in any place on any part of the contract. REMEMBER, I was handed an IPAD with the contract for me to review and sign. All I saw was what I was told----Unlimited Talk & Text for $50. My fault for not realizing the SMARTPHONE LINE ACCESS $40 below that was actually a separate cost. I should have paid closer attention but more importantly I SHOULD HAVE BEEN TOLD ALL THE COSTS I WAS SIGNING UP FOR! I pasted the list here....... Line 1 ------------------------------------------ Account Level Plan: -MORE EVERYTHING UNL TALK & TEXT 2GB $50 0214 Service: -SMARTPHONE LINE ACCESS $40 Date of Activation: 08/08/2014 Contract End Date: 08/08/2016 EARLY TERMINATION FEE: UP TO $350 Features: Cost TEXT MESSAGING 0.00 monthly FAMILYBASE ACCT CHARGE $5.00 5.00 monthly INTL FROM US MESSAGING $0 0.00 monthly DYNAMIC-PRIVATE IP 0.00 monthly Caller ID 0.00 monthly Visual Voice Mail 0.00 monthly EMAIL ACCESS PDA $0 0.00 monthly Asurion Wireless Phone Protection (WPP), Advanced Devices 8.18 monthly RTR/UC TRIGGER ALP $0 0.00 monthly MOBILE HOT SPOT TRIGGER $0 0.00 monthly BUSY TRANSFER 0.00 monthly CONFERENCE CALLING 0.00 monthly 4G PROVISIONING $0 0.00 monthly CALL DELIVERY 0.00 monthly CALL WAITING 0.00 monthly Pay As You Go ($0.20 per message) 0.00 monthly NO ANSWER TRANSFER 0.00 monthly Call Forwarding 0.00 monthly MOBILE HOTSPOT 4G PROVISIONING 0.00 monthly STREAMLINED BILLING - $0 0.00 monthly RTR FOR ALP 0.00 monthly PICTURE MESSAGE PROVISIONING 0.00 monthly DATA PROVISION ALP 0.00 monthly EMAIL TRIGGER ALP $0 0.00 monthly 4G APPLICATION ACCESS 0.00 monthly 4G INTERNET ACCESS 0.00 monthly DATA ROAM USA/CANADA 0.00 monthly Line Access Fee for Talk Text and Data Share Plan $40.00 monthly Notice that the PLAN says $50 Unlimited Talk & Text but at the very bottom of the list is the LINE ACCESS Fee for Talk Text and Data share plan for $40 monthly. It is just all too BS and should have just clearly been told to me at the time of sale. I WOULD NEVER EVER SIGN A CONTRACT AGAIN WITHOUT FIRST LOOKING CAREFULLY AND NOT TRUSTING THE REP...... SHAME ON ME FOR BEING STUPID BUT SHAME ON THE REP FOR BEING SHADY ABOUT NOT INFORMING ME OF ALL MY COSTS.......... read more

Usually not a fan of Verizon stores wait time sucks employees don't know what they are doing and takes forever to do things but Ricardo was helpful and though it took awhile he was nice enough to explain everything and re did our plan to save us some $$ read more

Walked into this store today with my wife and Marty not only gave us great service but helped save my wife money. He was also very friendly and funny! If you come into this store please ask for Marty Nall he was amazing. Thanks Marty for the great service read more

I have been a vzw customer for seven years, and on my mom's line for four more years before that and this store really made me question my continued business with the company. The rep who greeted me at the door did not look like he worked there at all, and his demeanor made me believe he really did not want to either. I waited for over ten minutes to spend a whole two minutes with a rep who simply told me he could not help me. "i already know it won't work" is not actually an informative or helpful response when a customer is trying to use any phone given to them when theirs is broken. It took me a 30 second conversation with a Tmobile rep (who i was able to talk to IMMEDIATELY when i walked into their store across the street in the mall) to understand that the two companies use different technology and that even IF it was activated on VZW, it would only ever possibly have LTE service....which isn't everywhere. Same answer: "it won't work" but one company made me wait and gave me a superior rude attitude, and the other treated me like a competent smartphone user and told me the why....i doubt the verizon rep even knew why it wouldn't work. Stores like this one need to train their employees on customer service and network technology. and sales actually. I have four lines out of contract and he did not mention my upgrade option to my phone-less problem. Just Terrible all the way around. This is why i have kept my options open up to this point. read more

My mom had an excellent experience with this Verizon branch, Phillip was amazing, he was helpful & patient & took his time to explain everything. He went above & beyond helping us. Thanks again Phillip, you were awesome!!! read more

If I could give 0 stars, I would. We called Verizon to verify everything we needed to do before going into this Verizon location. When arriving the assistant took my number and told us that we needed to go home and back up everything as he could not transfer the data from our phones. So within less then 5 minutes of support we went home to figure out how to backup and transfer our phone data. Long story short - both me and my husband LOST ALL OUR DATA; contacts and photos from Thanksgiving, Christmas & New Years. We spent 6 hours talking to Apple on the phone and could not recover anything from the devices!! Come to find out (by going to another Verizon location and finding someone to take the time to help us) we were told the store could have transferred our data!! That they could have simply done it in the store and we wouldn't have wasted 2 days working on this issue as well as losing so much data and memories. This location sucks and I will never go back there again! the Santa Ana location on 17th has staff that takes the time. read more

This is the worst Verizon store! Go to any other store but this one....the Irvine store is awesome they know how to treat their customers. Customer service is horrible at this store, they don't know anything about the products they are selling. I've been a loyal Verizon customer for 10 years and I was treated like garbage. read more

Jeff who works at this store was very kind, helpful and very smart if you need help with your phone please go to this location!!!

Again our sales person, Estela was outstanding!!! So polite, friendly, extremely knowledgeable about the products and most of all she never rushes you!! She is amazing!! We would highly recommend visiting the store and asking for Estela!! Thank you again for such a great experience!! read more

you guys suck. i hate verizon and will never recommend you to anyone. you charged me wrong for a phone and then just tacked on the price to my monthly bill. you did not apply my veteran's discount even though you assured me you did. what a way to mistreat customers. read more

Have had verizon wireless for 10 years plus had 5 phones on my account then my new work offered to supply a phone. So I only had a contract on three of my five phone lines. I moved my number to my companies business account. Transferred my device with a contract remaining to keep it active. The refused to credit me the cancellation fees even though I keep all devices under my contract still active. They were not fair and honest with me. Further more I was on hold for 30 minutes before accessing a supervisor then was disconnected and they did not call back!!! read more

I just picked up my new Samsung Galaxy s7 and the gear 2 smart watch. This would not have been possible with out 2 people, The manager with the kinda long curly hair, and Angelica. Angelica stayed by me and did everything she could to get me the best deal possible. They were both amazing. Thanks again for the help! I greatly appreciate your time and effort. read more

Thomas is the best! Totally hooked me up, ended up going home with a iPad mini. Lol He also might be the fastest person to put on screen protector alive! Hopefully they get that new computer system, he was telling us so much about! read more

horrible company and service. started charging $10 per line for hotspot during the covid pandemic when school started knowing that the internet service would be unstable and require parents to use their hotspot on the cellphone to connect to the online public schools. what a bunch of short sighted morons. gouging the public in a crisis. i am sure there excited for the hurricane and fire season to rev up and gouge us further. read more

Professional & curious staff. I decided to try out Verizon since my contract just ended with T-Mobile. I had a used iPhone 4, they verified a clean ESN# and signed me up for service in less than 30min. No contract to sign w/ the used iPhone. read more

Arrived at the store at 4 pm on a Sunday. Probably not the smartest thing to do. Checked in and told them I need to do a return. My 70 plus year old mom came in here alone on Tuesday for an iPhone and they, sales rep Stephanie,ended up selling her the world. A new android tablet with a cover and two year contract and the iPhone with a cover and screen protector. She told them she already had an iPad but they expressed the tablet was free. What my mom didn't understand is that she was getting a monthly bill for it for the next two years on the service. Again, she already has an iPad on wifi which she barely uses. So my goal is to return the android tablet and cut down the data plan they sold her. Happily I met the same sales person, Stephanie at approx 4:25pm. Believe me I was kind. I wanted to yell at her for taking advantage of a senior who does not understand electronics or contracts. She previously had a prepaid flip phone which she didn't use more than $100 every six months. Stephanie was helpful and accepted the returns for the tablet, cover and the accessory charger. The big negative, they have a $70 restocking fee for activated tablet. She would not wave this. Spoke the the manager as well and he offer a special unavailable plan to keep the tablet. No thanks. Ok. Now let's see how we can reduce the monthly billing: she doesn't need a 1gb monthly contract. Unfortunately this didn't change much without the tablet. A $10 saving monthly for 500mb. She just doesn't have any need for a tablet and neither do I. Overall the return went ok but lesson learned. Apparently they push these android tablets pretty hard. Scary place for people that don't understand what they are being sold. No wonder Americans are broke, so many crazy contracts which can really get you. This experience cost $70 to stop. Out at 4:47 pm. read more

I visited this Verizon location to activate my new phone, which included the challenge of making sure none of my data was lost. Michael R. was terrific! He really went the extra mile to make sure everything transferred, including a cherished video of my granddaughter. He suggested a change to my current plan and found an employer discount I didn't even know I had which allowed me to add a tablet to the account and still lower my monthly payment. He also found a substantial discount on the purchase of the tablet. The in-store technology was a bit stubborn that day so the transaction took a while to accomplish but I got everything I wanted and more. Thanks, Michael for taking such good care of us! read more

Waiting to be helped by an associate is quite alright, but it gets bothersome when you have to wait because the employees are slacking off or taking quite too long "in the back". The manager was nothing short of rude and the associate who also "helped" was sure unwilling to help. He literally was gone for 10 mins in the back and left me in the middle of the store, not even near the counter or anything. I felt so lost. Maybe I caught them on off day? Nevertheless, I dont recommend coming to this store to be helped. read more

Went into this location today because my phone has been shutting off several times per day for weeks. As soon as I stepped in the door an employee asked me if I needed help. I told her yes, my phone continuously shuts off everyday. She asked for my phone number to look up my account and tells me my contract isn't up until September. She said you have insurance so you can get a new phone. I said I'm done with android phones, I want to try an iPhone. I then said I've always received early upgrades in the past. She said you would have to go through customer service over the phone (with an attitude). WTH!?! Aren't you supposed to be customer service??? I said thanks for trying to keep a customer happy...NOT! and walked out of the store. I recommend staying away from this location. You would have better luck negotiating with a cinder block wall. At least the wall won't give you ghetto fabulous attitude. read more

I came to get my back up phone activated because my original one fell into a sink of running water. The doors were wide open and I was greeted at the door by Sean. Not only did he assure me that they could get my phone up and running without stress, he gave me advice on what I can do with my damaged phone (it's sitting in a bag of rice to soak up the water.) From the time I walked in, I felt I had a Nordstrom experience of customer service. Sean activated my phone, set up my emails, found the apps I would frequently use (for navagation) and even showed me the functioning basics of my new phone. I didn't even purchase it from that store! He also looked into my account and found a way I can save money on my monthly bill! I was in and out of there in less than 20 minutes and didn't get any pressure to purchase any products. The store is clean and roomy and because of the way I was treated today (I walked in feeling stressed out walked out feeling better!), I will be back and recommend them to anyone who needs Verizon services! read more

In reference to Store #80 at 691 South Main St. Orange, CA on 9/17/2011 It should be possible to give negative stars. I've been a Verizon customer for a long time. I just used a $100 loyalty discount on an iPhone to prove it. They're customer service has had it's ups and downs over the years. It used to be awful and I would absolutely hate going to the physical stores. But then they started turning it around and it actually improved phenomenally, and it's been pretty darned good for several years now. I haven't had any complaints... until tonight. Of the 5 reps moseying around in this store, none of them were worth two sh-tuffs. I went in with my girlfriend to get a car charger and one rep pointed us in the direction of the Apple accessories... then walked away. That by itself, wasn't too big of a deal. We start looking at them, then he comes back and says the Verizon brand is better because you can charge two phones at the same time. Sweet! Then he walks away again without saying a word. Still, not that big of a deal. So we go to the counter to pay and the young lady there said "well I just closed my register" and did not offer anything more than that. Not a word more or less. She didn't ask for anyone else to help us or tell us to try one of the other 4 people in the store to see if they would ring us up. Just went back to whatever it was she was doing with a closed register. We stand there dumbfounded for a minute, then a different rep came over to offer to ring us up finally. We go to his counter and he takes the charger, asks for our phone number and then proceeds to walk away without saying anything and started helping someone behind us at a kiosk. Huh? He finally comes back to the counter, ignores us, types a couple things into his computer, then walks away to the back room without saying anything. We were confused again. Meanwhile three other reps are just standing around not doing anything, not saying anything, just being useless (at least to us) as far as I could tell. So our rep finally comes back, ignores us again and then continues helping the kiosk people again who have now come up to the counter. He didn't say a word to us about whether or not he will finish ringing us up now, or in a few minutes or sometime next week. My girlfriend and I look at each other, and I asked, "what is going on right now?" We couldn't come up with an answer. So since we were being ignored and no one seemed to care about a sale, even if it was just a measly $30 car charger (BTW, seriously? $30 for a charger? Isn't this the 21st century? I can get 12 feet of high quality stereo cable for $4 on Amazon- but that's another story altogether), we decided it best to just leave and not be a bother to them any more. We were clearly not very high on their To-do list. Long story short, just ignore this Verizon store at all costs. Because that's all they'll do to you. read more

just be aware that if you get the "Invisible Shield Glass Elite " screen cover priced at $39.99 for the iphone XS, which supposedly comes with a lifetime warranty you will have to go to a different store ( not nearby) which will charge you a $10 warranty fee.....mine cracked after 2 weeks - my fault, but none-the-less way less convenient than the plastic film screen protectors I had in the past for my iphone 6 which worked for the 6 long years I had that phone......can we say RIPOFF? read more

horribe service now this place use to be good with assisting in issues now they just want get you out of there so that they can make more sales i have been a verizon customer for over 10 years and only time needed help from a store which i got my phone from and they didnt give me time of day or viable options !!!! NEVER GO HERE AGAIN read more

Of all the Verizon Wirelesss stores I've been to, this one has consistently wowed me with their service.

I'm so glad I came into this Verizon! I was honestly having a really bad day (well weekend really) and walked into this store with some phone issues and was immediately greeted by this man named Thomas. He radiated positive energy not in an annoying or overbearing way, but as in he really loved his job & he actually cares about the customers. He explained EVERYTHING in very easy to understand analogies and was so truly kind. I asked 100000 questions on many topics from my messed up phone to accessories to even the HUM service that is offered, which I am going to go back today and purchase as it's an insane deal right now and I would love extra protection in emergency situations, as I am accident prone. Even after today, I will definitely come to this store especially for Thomas. Kindness and a smile really does go a long way! I'm truly blown away by his service and attention to detail that I'm even going to call corporate to make sure this man is recognized because he definitely deserved a pay raise. I'm a young tech savvy gal and he had the most insane knowledge base on literally ANY item in the store. He could tell me exactly what chargers are best for what device and most importantly when along with what makes up the most of their sales. NOT PUSHY AT ALL! He made me feel at home. Truly blown away & proud to be a Verizon customer! read more

If there were any more stars, this man truly deserves them. If you're ever in the area and need assistance with any problems regarding your phone, Ricky is the man to go see. I showed up asking about an upgrade for my iPhone 6 for more memory and he came through clutch. He was professional and gave his honest opinion about what would benefit me the most when it came to the upgrade. He even got me a better deal with my internet Data plan, more gigabytes and I pay the same. When it came down to getting my new phone, I wanted an iPhone 6 with 64 GB but they were out of stock.. Bummer right ? But he went out of his way to discount an iPhone 128 GB for the same price!!!! I was at a loss for words when he did this for me. That wasn't even the best part.. He managed to get me a gift card for $100 to use on any accessories or headphones, and I walked out of there with some new Beats headphones. I'm beyond happy. Thanks again Ricky! read more

Customer Service given by an employee named "Ray" was repugnant to human decency. It was seriously THE WORST customer service I have ever had. Why? Ray was not attentive to me, the customer, at all. He was texting on his phone THE WHOLE TIME. He did not bother to engage in any type of customer service other than giving me my new phone and taking my money. Verizon should be ashamed that they hired someone as terrible as Ray. He gets one star because I still got my phone. By the way, he helped me on two separate occasions. I was forgiving after the first time. However, after receiving the same bullshit service from Ray the second time, I felt compelled to actually write this review. I hope Verizon sees this. read more