It's Verizon so expect a wait time because it's got a ton of traffic, but aside from that this place was good. I upgraded my phone and got an ipad and the worker laid out the info clearly and even the attendant that checked me in was super kind. My go to phone store. read more

Went there last night to add a line for my nephews new phone I got him for Christmas. Terrible service! The guy helping me was named Piotr I believe. I already bought a phone at Best Buy and just wanted to add a new line... his first words were "how much did you pay for this phone?" When I told him he told me "to go and return it" I'm sorry, but I can spend my money any way I want unless you are contributing to my finances. I was already turned off by the way he was speaking with me, but all I wanted was to add the line and get this phone up and running... he continued to be cocky and rude to the point that I ended up leaving with my sister In law. As we were leaving he said "I'll see you in a about a month." I'm sorry but I will NEVER EVER step foot into that Verizon again. What a shame I've been with the company 20 years and this is how I get treated as a customer. I'm honestly thinking of changing phone carriers just because of this awful experience. I really hope this store looks into there customer service and train there employees to treat guests with respect. read more

The customer service in this store is beyond pathetic! You are ignored when you walk in. When you are finally acknowledged they are beyond apathetic. When I called customer service to complain they actually told me to go back to the store and get the last names of the reps that were so rude so she could write out a report!!! Needless to say I'm done with Verizon read more

I have been a Verizon customer for many years and it was this week that I had one of the best experiences ever at a Verizon location. My Mom is a senior and revived a new phone as a gift. She has always had positive experiences at this location so she went in to get her phone activated. She had the good fortune of having Miguel help her. He was knowledgeable, kind, friendly, and professional. He and I talked on the phone a couple of times about the account and I ended up buying a phone while we talked about options. I have never bought a phone site unseen before. The reason I bought one is that I really needed a second phone yet he was kind and patient and carefully explained options that were priced within a reasonable budget. A long time ago I worked with someone consistently from the Lincoln Park store on North Avenue who left for other career success, and now found someone else who really cares about the customer experience. I am so grateful to have Miguel help my Mom while she was in the store and help me on the phone with such professionalism. Miguel is my new go to Verizon representative and should be chosen to train all store teams nationally. Grateful for his expertise and positive approach to business. read more

Four stars for Peter who started out a little gruff but five stars for the SECURITY guard. I witnessed the security guard take care of a rather intoxicated, confused man offering care and concern to the man. I left before the situation was resolved but felt confident that the security guard had the unfortunate man's well being as a priority. read more

I got into the store with my brothers to add them into my account. I had never seen any phone company who is not happy to have new costumers. I was not greed and the staff act up like my family and I can't afford Verizon service. I have Verizon because it is call "the best phone company" and until today they always reach my expectations. But, after I just experience racism and all other Caucasian costumers were welcome, treated with respect and NONE of the employees roll their eyes at them like they did to me and my family. I decided to leave and open my other accounts in best buy due that Verizon employees stereotype and mistreated my family. I don't understand how Verizon business is better taken care of by Best Buy Employees than their own Verizon employees. I just have to say that this is the worst Verizon store you can approach. REALLY BAD SERVICE! read more

I want to share a wonderful experience I had at the Norridge location on Saturday, March 18th. I met my husband's best friend at the store so I could get added to an existing group plan. We were greeted by Mariana who was so helpful and knowledgeable. She took her time to help get me added to the account, research phones until I found one that was right for me, and then helped me get all of my information and apps transferred to the new phone. She was very patient and took her time to get things right. If it wasn't for the fact that I live in Des Plaines, I would make this my go to location, but it's a little far for me. I found another great store in Arlington Heights with helpful, knowledgeable representatives who won't stop until they resolve your issue. I had a small issue with a screen protector I had purchased in Norridge and rather than travel the distance to return it, I went to the store nearest me in Niles which was a big mistake - I don't recommend it! See my review and others for the store on Milwaukee before you go there. There's zero customer service. However, in my opinion, the Norridge store gets an A plus! read more

I have been there several times within the last year for the same problems. I finally called their corporate office to find out what they were telling me was false info. Customer service stinks. Why pay for insurance in they can't give me a phone that works. My phone freezes, drops calls, garbles gets really hot without using it. And they tell me nothing is wrong. They only want to help you if they can get commission read more

Hello Yelp. Ive been going to this Verizon store for many years now and the service has been lovely. Today however I went in because there was something wrong with my new iphone. This new manager, (a bald guy) informed me that it was frozen and all I had to do was hold down the menu and hold button at the same time. As I was leaving he yelled out and asked me how I think he knew how to do that. I of course replied with an "I dont know". He yelled back with more attitude than a teenager, "I just googled it". Obviously if I knew it was frozen I would have googled it, but how was I suppose to know? I was livid at him. I suggest if any of you come across him, ask for another employee. read more

Sales rep sold me on two new phones. Said I could return with Verizon's Worry Free Guarantee. Went back days later to return and refused. Manager said I had made too many returns. I am a business client and have many lines and spend over $5,000 a year. Couple returns a year is hardly a lot. Llied saying his rep told me the sale was final. He did not and the receipt nowhere indicates all sales final. In fact it states I can return the device within 14 days which I was within. I was told by a Verizon rep that the stores do not like to return phones since it hits their numbers. I would get your devices elsewhere! read more

Never have I came across such bad customer service like I did at this location. Honestly all they do is try ripping people off. I have been a loyal customer for many years and thanks to the staff at this location I happily transfered over to Sprint! They even tried adding 200$ to my final bill for "early termination fee" ....when my two year contract already ended! Also, what is the reason of paying 10$ each month for insurance when I came in about a month ago when my iphone 5(the first one that came out) started breaking and I was told I would have to pay 200$ for a replacement. So what is the point of me having insurance on it????? Also, beware they try to trick you into thinking that your getting all these discounts when really that is not true. Rude, unprofessional, and not helpful at all! read more

I went into Verizon today and had the BEST experience with the help of the support specialist, Kyle. I was having an issue with the replacement phone I had been sent because I was hearing a lot of static when I called people on it. Kyle was courteous, professional, and he tested out my phone with and without the HD voice on (I did not know what this was). He figured out that it was the HD voice capability (which was not turned on on my old phone) that made my calls seem a bit crackly. He turned it off for me so it could go back to the way my previous phone had been set up. I also asked him if I could leave my old phone with him rather than send it in, and he said unfortunately not because of liability, BUT he took the time to nicely package up and tape the box with my old phone in it. I really appreciated how understanding, kind, and professional Kyle was, and I felt very well taken care of by him. When my phone originally was having issues, I took it to the Verizon Wireless located at 5700 W Touhy and had a TERRIBLE experience with an associate who was not only completely unhelpful and did not explain things properly, but who also made me feel like an idiot when I asked him questions. I am so thankful to Kyle for helping me, and I will definitely be back to this particular location for all of my future Verizon needs. This is the place to go if you're looking for a GREAT customer service experience. Just ask for Kyle! read more

The WORST customer service I have EVER experienced! I called customer service and they told me that I could upgrade my phone 2 weeks early with no charge. They told me I could order the phone and it would get shipped in 2 days, or I could go into the store and get a new phone. We made sure that the customer service lady made a note in our account! We got to the store and waited for over an hour and we finally got called up to the counter! The guy at the counter told us that we couldn't upgrade early and that customer service is something seperate and they have nothing to do with them! He continued to let us know that they could not honor what they told us. We requested to speak to the manager and he told us there was nothing that he could do! Even though they saw the note in our account they said sorry we can't honor this! Over all they are terrible with customer service and all they care about is money! I will be checking out other service providers who might actually believe in customer service and not just money! If I could give them a negative star I would! This store gives Verizon a bad reputation! I signed up with verizon in Wisconsin at the Eau Claire location and they were fabulous! I will NEVER go back to this location or give any of these guys my money! Save yourself a headache and go to a different location! read more

I was in your store today and Jerzwy helped me. I bought a device that I had no use for and it was over the 14 days. He was nice about it and returned it. The customer service experience was great. read more

I was told I couldn't use a vzw gift card towards the purchase of a new phone but somehow I was told I could for a new iPad. The website clearly states that you can use it towards a new phone or even your bill. Rather than argue I left and won't come back here. read more

Picked up my new cell phone at this store a few weeks back and cannot describe my experience at this store without using superlatives. Great customer service and good selection of newest phones and accessories. Jerzy approached me as an individual client and not just some potential customer off the street. He listened to my needs and based on that he showed me some cell phone options that would accommodate said needs. He is the guy to see if you are not very tech savvy, like me, because he will explain everything in layman's terms. You will walk out of the store confident that the item you purchased is the one that will serve your needs best for the duration of the contract. read more

I've been a loyal Verizon customer for 10+years and the quality of the product and service never disappoint. Just recently, I was having an issue with my phone. Jerzy, a customer rep at this store replaced it with no hassle. I highly recommend him to anybody! In fact, in the past I've driven far out of my way to a different Verizon store just so he could assist me. His excellent service definitely reaffirms my confidence in Verizon. read more

This is definitely my favorite store to go to. All issues are always resolved and service is beyond amazing. Jerzy sold me my iPhone 4 and has always provided exceptional support. I recommend this store to everyone and Jerzy is definitely the "go to guy" !!!! read more

I was switching 4 lines over from ATT and decided to use this location (at first). A UIUC employee, I enquired about my incentives from another location. These included waived activation fees as well as 20% off on the data plan. In addition, Verizon was offering $300 credit for any old Smartphone. First, when I brought up my UIUC incentives the woman assisting me persisted that the activation fees could not be waved and that only an 18% credit could be applied. In addition, she insisted that the person at the other location wasn't knowledgeable about Verizon's plans and was lying about the incentives! Really?!? ...because this guy sells these plans to students and faculty on a daily basis! I even called him to confirm. The manager got involved and after about ten minutes of talking to what seemed like a brick wall he finally mentioned that he could try to wave the fees but it wasn't guaranteed and could still show up on the first bill since corporate had the final say and it was out of his control. What... the... hell!!! Next, they wouldn't honor one of the Smartphones because there was a very small crack on the back of the phone. Ridiculous! Furthermore, before we even got to any of the contract paperwork the woman kept pushing accessories and product down our throats every other minute. Lady, let's focus on making the customer comfortable with their plan before trying to sell them crap they don't need! So finally after about an hour of obnoxious customer service we thought we had a plan we could live with, even after compromising on a few things. Not great but doable. So here is the kicker (get ready). The lady leaves for a minute to "finalize" the paperwork, comes back, and mentions that apparently the $300 credit per Smartphone is no longer being honored at Verizon. WTF! So wait a minute, even though this was advertised clear as day on Verizon's website and we were told right of the bat when we walked in that credit would be given for old Smartphones, somehow one hour later this was not the case anymore!?! Total switch and bait (bullshit). The manager is clearly oblivious to the company's plans and services, even though he kept pontificating throughout the process about how he knew ALL of the company's plans better then anyone. We walked out completely infuriated and disgusted - a complete waist of time! FYI, we ended up going to the location at the Brickyard and that was a fantastic experience. We got all of the incentives, the credit for ALL four phones (including the one with the crack), and most important, great customer service. See the review for that location for details read more

STAY AWAY - SCAMMERS! I went in to buy my husband a new iphone. They changed my plan around (and charged me for it unbeknownst to me) and I finally got it back to the old plan but I'm out $70.00. I was told there was a "bundle" deal with the purchase of my phone. Ok nice. Wasn't sure what they gave me in this bundle, I knew one was a portable charger - ok. Come to find out, the other device is a portable wifi device. When I got my bill, I learned I was being charged $10 a month for this device THAT I DID NOT OFFER TO BUY!. I took it back to the store to return it and was told I only had 14 days to return it EVEN after Verizon customer service told me to take it back to the store. I told the manager what happened and he actually accused me of lieing - bascially told me he wasn't there to witness the sale. WTF. I have NEVER and WILL NEVER use the device, but I'm glad the rep got his commission. I WILL NOW CANCEL ALL VERIZON SERVICES, but I have to pay $170 for this "free" device I never wanted! read more

You're better off to stay away from this place. I've been here multiple times over the 10 years I have Verizon service and I could clearly see how it's getting from bad to worse. Visit 1 - about 7 years ago Verizon offered me $50 discount as a thanks for being loyal customer. i went to the store to redeem this reward. I'm waiting until these days for the $50 being taken off my bill. Visit 2 - 3 years ago I needed prepaid for for my mom, who visits me 2x a year from Europe. I put $80 towards the credit available for phone calls while being assured this credit does not expire. 9 months later when my mom came here and needed to make a call from the airport guess what - credit expired. The attitude of the store employees was - it's not our fault your credit expired, it's because you're stupid to believe one us it doesn't Visit 3 - 4 months ago I decided to switch to IPhone. Learned my lesson I wanted to do it on-line, just wanted to check the device. I went to the store. The model I wanted to check on the display was broken. Because the store was empty, one of the staff member noticed me after like 10 mins pending around. I said I wanted to see the IPhone. The guy, obviously annoyed I made him work, brought few phones from the back to show me. The price was the same like on-line. Than I did the mistake - I decided to buy the phone at the store. The guy was unpleasant as it gets. He rushed me through the process not giving me a chance to read what am I signing. He even clicked on "agree" parts without showing me. When I got home and check my on-line account what he sign me up for, I found out it was quite a different from what he told me. Especially the part about $40 discount each month and total monthly payments. I "fixed" with a rep over the phone. The next day I got an email-survey about my satisfaction with the store customers service. I filled it out according to the true experience - horrible. In 3 hours I got a phone call from the store manager. he was yelling at me over the phone how dare I to give them low rating. Really? I wish somebody from Verizon would read these reviews and become more considerate about who can work for them. read more

horrible customer service & will try to trick you into buying their accessories. you have been warned

Verizon is the worst carrier around. It is a waste of time to call customer service, because they really do not help. I got three emails within a minute to say that I had ùsed 75%, 90% and then over in that minute. NO WAY. This all happened in a week of my billing period. When I went to myverizon it showed that I had used social media and games, which is not true. They do not have an accurate social security number for my account and they want a "billing password" which I never heard of. They only want to up sell me more data,which I do not need. I average less than six calls and texts a month and less than 126 megas of data a month. All of a sudden I used over 400 in a week according to them. I use my iPad( which is WI FI) for data retrieval not my phone so I know this is bull. They want me to go to the store where I know I will get the "hard sell". When my contract ends in a few months I will be looking at other carriers. read more