I went in because my phone has been acting up lately. It's dying a lot faster than normal, apps are lagging, yesterday it wouldn't make phone calls. They basically told me it was because of the messenger app I used (funny story it's the Verizon messenger app for androids). I was pretty adamant that that made very little sense since my husband has the same phone, same app and none of the problems. The guy treated me like I was an idiot. Unbelievably rude. Long story short I let him fix the messenger app and walked out. Suddenly the problems were twice as bad. Thanks for nothing Verizon. I'll be filing a customer service complaint tomorrow. read more

I have wanted to write this Yelp review for a long time now. The staff here at this location is absolutely rude and no help at all. The staff will constantly contradict themselves, give you dirty salesmen tactics, and treat you like dirt.. I have never had a good experience here and I will never return to this location. There is many other of Verizon's locations to go to. Do not go to this location. Save yourself the peace of mind. read more

Rude and arrogant clerks work in this store. I took my phone in for help and all the could say was "it's fried" get a new one. I took it over to the store at Citrus Crossing and he was able to fix it. The Citrus store was so much better. Nicer...less crowded. I won't ever go back to the Lone Hill location again. read more

3 1/2 stars- This is one of those "main" stores where you can go get phones, bills adjusted, repairs done, etc. etc. The staff here is very nice and never just lying around. The guy who set up my new droid even hooked me up with some cool programs for music. BUT the reason I'm only giving this store 3 1/2 stars is because of the wait and because the store is almost busy! One time I went in right after work with an appointment for 5:30. 5:30 came and went and we finally asked what was going on we had an appointment and should have priority, they said we were next like 3 separate times, around 6:30 we finally got called after a lot of nagging and me almost falling asleep. so just a word of warning, if you go here be willing to wait a while. read more

Worst customer service I've ever experienced. Not only did they screw up importing a number to my account by adding a 4th line the "manager" told me there was nothing they could do and that importing a number from the same carrier is impossible. Then he started giving us major attitude and told to go back to target mobile and maybe they could help us. JERK! What kind of customer service sends away people. So we went to target mobile and the lady was so nice doing everything she could to help us and calling verizon for us. And by the way it's called a liability transfer and I will be reporting this "manager" guy tomorrow. read more

Super disappointed in my experience today. I had come here about a year ago and had wonderful service and felt totally taken care of. I came in today and met with John about upgrading my phone. He flatly said, you can't, theres nothing I can do. I explained that i had exactly 60 days left in contract, my phone is broken, cracked, overheating and doesn't hold a charge and if he could see if there was anything that could be done. He replied flatly with a No again. "Only if you want to pay full price." I then said, so i can go to Sprint and have them buy out my contract and get a phone that way and change over to them, and he said, Yeah, thats what you can do. After working in customer service for MANY years, I am shocked to see that they're not interested in keeping customers. Ive been a verizon customer since 2011, and have always felt that they were pretty flexible. Of course I was annoyed and walked out. Sitting in my car in the parking lot, I called Verizons customer service number and had NO PROBLEM getting approved for an early upgrade. I just asked, and they put me on hold for about 5 minutes, and bam! Approved for an upgrade!! They mentioned that my loyalty and pristine payment history helped me get approval no problem. Its amazing how people sitting at a desk in a call center are more helpful than the people in the store. I get it. It takes work and effort to go and bug your boss or your higher ups to see if this naggy client can get her way. Sure, annoying. However if a little effort was made to TRY to see if there was something that could have been done, then the effort would have been extremely appreciated by me. I always take the time to do the stupid survey that every company wants you to do especially if i feel like the rep was great. I get it, my paycheck used to determine on how good your survey scores were. But nope. Not this time. Sorry John. Sorry I look young and dumb and naive, and its a shame you couldn't take a little extra time to help me out today. Because I was still able to get my upgrade, get a new phone overnighted to me and I didn't have to deal with you. A little effort goes a long way. Never going into this store again. By the looks of the reviews at most of these cell phone stores, everything will eventually move online and there will be no more of them. I will be the first to say, I will never step foot in one of these stores again...shop online, or go to best buy...seriously save yourself the headache people! read more

John C went above and beyond to solve a "deep state" issue with a sub account. His willingness and attitude were exceptional. The San Dimas staff has always been great and I don't ever yelp, but John's efforts went above and beyond. I really appreciate someone who excels at customer service. Most people would have passed the buck. John really took the time and effort to solve my issues. read more

DO NOT GO TO THIS STORE! They opened a sub account for another customer because they failed to close out my account. Then when that customer didn't pay my credit got dinged keeping me from a credit acceptance. When i went in to talk to them about what happened the MANAGER treated me very rudely and bacisally blew me off. Just stay away. If you are looking for the newest phone, go to Costco or Sam's Club. Other wise, stay away from this horrible store. read more

Everytime I come into this store I find myself waiting for an infuriating amount of time as I see several employees NOT working but rather talking and joking with each other. The worst part is I come in with a simple question and none of the standing around employees will take the two minutes to answer it. I waited a whole hour before being helped only to have my question answered in under a minute and the answer was a "no, you aren't eligible for that". I am typing this in store now and one employee has passed by me three times just wandering around and was just playing on his phone and yes I can guarantee he wasn't doing anything work related. The absolute only reason I come to this location is because it's two minutes away from my house. Definitely going to give the new location in Glendora a try next time. At the very least you'd think they would have somewhere comfortable to sit and weight but their isn't a decent chair or couch in the place at all and for someone with back problems that only makes the long wait worse. read more

I agree with Christopher but instead of being rude, I was sold on everything under the sun. One of the guys sold me a phone and then asked me to reach out to him directly so he could then cancel my line and discontinue the insurance so I could have it for one month. Like a dumbass I said ok. Of course, I reach out to him after and he simply refers me to customer service. This is what happens when you have young kids working at a place that needs to have customer service professionals. I have had better experience with the people who manage the chat line on the Verizon Wireless website. I too have been a customer for over 20 years. Start issuing credits for people that have these experiences and then charge your dealers/franchisees for it because simply apologizing isn't doing a damn thing. The behavior continues and the competition is getting better and better everyday. I will be looking at Sprint as well. I hear they really treat their customers well and not leave them out to dry. You have some knuckleheads working at this location -maybe it's time to clean the house and get more mature seasoned individuals that have some leadership and people skills. People with integrity that do what they say and deliver on promises not just bull shit to get the sale. read more

Went in today to look at phones and get upgrade. Pointed us to the phones and never was asked or followed up with service needs. They were busy......well, let's just say they were busy playing the ipads. Looked over and five reps were just playing away on the equipment. What a joke. Obviously they were not big on customer service or making a sale. Not impressed. Just like Jim g. This would be a ZERO if I could rate them. read more

This past week we were assisted by Kyle and he just turned my 2 eh stars into 5 stars! From the female greeter to Kyle, we were treated just awesome. He also reviewed our accounts and helped us save even more and was always professional, helpful, efficient and just so positive and easy to talk to. Thanks V! read more

Horrible service. Was supposed to take 15 minutes. I was there almost an hour. I'll never go to this store again. read more

Terrible service. Very rude. Never coming back again. Quite disappointed with the people working here.

Came in today to see what I could do about getting a new phone and was instantly greeted by Mayra! She was super nice from start to finish and I felt comfortable dealing with her. I ended up getting a new iPhone and was able to trade in my old one. She wasn't too pushy about buying products but I did buy some anyway lol. I was in and out within less than an hour. The store was clean and I felt happy about coming here. Thank you Mayra!! You were awesome! read more

This store is the worst in so many ways...deleted photos when they transferred data from one phone to another and this is what they said "oh well" . Their attitude has been " look I'm doing you a favor by letting you buy this phone" management needs to be changed! read more

Went to buy screen protectors for the phone I already have. They told me it would be at least a one hour wait because of the people buying new iPhones. Why don't they make a separate special line for those new iPhone people? I left and went to Target...in 5 minutes I had screen protectors. read more

Excellent service. I got 2 iPhones and upgraded our service plan with no issues. It was so easy. Michael Pham is amazing. He explained everything to us. He took his time. Did not rush us. Answered all our questions appropriately with details. He set us up with two great phones and a great service plan for our entire family. I kept his card to ensure that I come back to him when my other family members are ready to upgrade. Thank you Michael for everything! read more

Upon further review (NOT SO MUCH) when it sounds like a great deal or to good to be true and you get a written quote from the salesperson, have a manager review the offer before you sign on the dotted line. I'm just saying! #feelingdonedirty read more

Came in to upgrade and cancel a line. John helped and he was horrible at customer service. He didn't go over my plan or phone or contract.. Left there with all my things and had to go back cause he didn't set up my phone right. Candice helped me and she was fabulous! Willie is the manager and loved him too!! I always come to this store and I have never had bad service here until now! read more

walked in at 8:25pm. was told that it would at least a 35-45 minute wait, if I wanted go ahead and walk the stores outside and he would hold my spot. Came back at 8:58pm as the manager (over weight Hispanic guy) locked the door in front of me, looked me in the eye and turned around. I stood there waiting thinking he may come back to the door to say they were closed and then I could tell him I was on the waiting list. He only continued to look back towards me, gesture to someone else to tell me they were closed. No one came and they left me standing in front of a locked door, even though 3 of the workers looked over many times. Horrible customer service. WEST COVINA STORE is better and if it wasn't for the fact that I needed them to replace my Life Proof cover STAT I would have just waited instead of dealing with this store. It is 10 minutes from my house, but never go to this store, service has always been horrible both times I have been there. I had to rate it so I did as 1 STAR but it isn't even that. There people need to take customer services courses. read more

Walked into this store with the intention of upgrading my phone. A hand full of the Verizon reps were helping others, while the rest (about 4, all male) hovered around the center island. Not one said hello, or offered assistance. I looked at every phone, which took about 15 minutes. By this time I thought one of them would come by to see what I wanted, or explain the functions of the phone. Nothing... I walked out and went to the Verizon store closer to my house, was given a warm greeting and offered to help, etc. Needless to say, I walked out with the new HTC (M8) and all the accessories. I won't be going back to the first store... read more

5:30pm appointment. Get here at 5:20pm. Guys not doing anything at the door, says someone will help you out soon. 5:53pm and nothing. Walk up to desk and guy says that's weird nobody has helped you, your name disappeared off the question, "Hey Louie, he's next"(Louie doing nothing in the front of the store). Sorry about that, your next and walks into the back door. Note that people are walking in and getting helped. read more

Super inconsiderate and poor customer service. Was there to upgrade and the female salesperson was questioning my current plan and treating me like I was lying. read more

I am writing a review today because I had the best amazing experience at verizon. There was a rep named John he was super kind, patient, and all around a amazing man. I had received a promotion during summer and but when I came in to use it they couldn't find it so I left. I then called a rep on the customer service number she told me she would honor it but that they had a even better promotion and that I would need to go back to the store so I did. Not only did John make sure to assist me again his manager was so kind she never questioned him helping me i took up allot of his time but he never complained he helped me step by step to get the phones I needed yes I said phones lol i bought 2. Anyone who ever goes in the glendora verizon please ask for John he will not disappoint much love and shot out to John. read more

Terrible Customer Service! Told me they were unable to call another store for questions about a screen repair. I have the unlimited insurance when came to iPhones. They would not give me a reason on why they couldn't help me. Would recommend one in La Verne or off of Grand in Glendora awesome people there! read more

It looks like not many people end up as lucky as I am at this store.. Or maybe people only think to write a Yelp review when they experience some traumatic event. There is a review bias on the internet, right? Anyway, I had a great experience I'd like to share. I really regret not getting our sales person's name as she was absolutely amazing and deserves all the praise she can handle. I came in with my mom, sister, sister's boyfriend, and sister's baby expecting to spend the next several hours camping out waiting for our turn at the counter and hoping the baby would stay asleep the whole time. Well, we came in, were checked in, and spent 15 minutes browsing smart phones until we were approached. "Us? No.. you must be mistaken, it's still Saturday.. you can't be ready to help us yet." They were! We won some kind of a Verizon store lottery. Anyway, we had several issues: I was trying to add myself to either my mom's or sister's plan (whichever benefited my wallet the most, naturally), my mom was trying to figure out why she can't cancel a dormant line on her plan, and my sister was trying to find out why her bill was so ridiculous (answer: Instagram). So after the sales person juggled our stories and dealt with all of our varied demands, we walked out with a combined plan for all 3 of us, my mom and myself saving $30/month, and my sister saving $20/month (if she can keep her data down). They even managed to sneak in a second sales person to check my mom's cable plan to see if there were any additional savings for her, but admitted my mom must have complained to someone important on the phone because she was getting some combination of deals that shouldn't be allowed, so we were warned to keep the cable out of contract for maximum savings. We were a real pain, but the woman who helped us stayed in a good mood and fixed all of our issues and we walked out with more savings! Oh, and no one woke the baby. read more

I went in the other day to get my service transferred to a new phone, khelli and tim helped me and took care me right away, they were hilarious too! tim should try out for american idol ;) overall great experience! read more

Made an appointment online to see what they could do about my husband's touch screen on his phone (it's a non smartphone). Basically, they just took a look at the phone, saw a couple of scratches on the edges (no case because they don't really make cases for these phones) and said that they couldn't do anything about it except if we have a warranty to use it and pay the deductible. Wow...really?! Sooo unhelpful. Won't be renewing his line next year. They used to have good customer service but not anymore. read more

Walked in and out. Jonathan K. helped me through the process of my new line and explained everything in detail. He was very helpful and even looked into saving me money without me bringing it up, now that's customer service! Very nice and professional considering I walked in at 8pm. I strongly recommend this store! read more

Thank you Kyle For you Excellent customer service. Your care and speedy service is at its finest. Your an excellent employee, and i want to wish you well in all that you do. read more

My family was treated like gold by a young lady named Vida. She was attentive, knowledgeable, friendly and delivered great customer service. She sealed the deal fur us to switch our five lines over to Verizon. Knowing she will be there too ensure our needs will be met was comforting. She is an amazing ambassador of your brand Verizon. We love our new phones, service, and our local Verizon store. read more

Let me start by saying I've had VZwireless for years and have had only minor problems. This review is more about a bundled internet/directv service I got on 2.2.2012 and cancelled on 2.23.2012. I moved and had to get internet and wanted DirecTV. I am going try attempted to make this long story short. -1.31.2012 I tried to start service online; their website failed to complete transaction 12 times due the DirecTV link. -13th time I got a confirmation number but it didn't register on the 'whatsnext' site. I called a local store (Glendora) and was told to wait overnight and it might show up. It didn't. -2Went into this store to try to fix it, I think it was Oscar who helped me (I was greeted by a staff member and directed over the the inter part of the store, no one told me about the computer sing in), Oscar remembered me calling in for help a couple days prior and I didn't have to retell him my story. -Oscar got my service going and was very helpful. Internet service activated the date it was suppose to. DirecTV didn't have my address listed, there was a hickcup with the computer when the DTV account number was to come up and Oscar told me I should get a call within 48 hours if not to call DTV. -The DirecTV part of the service failed somehow, some glitch I guess, it got cancelled on the 2/13/2012 and reactivated on 2/22/2012 with VZ but DirecTV never had me listed as a customer any of the 3 times I called, DTV never came out to install the dish. VZ phone/online people who saw the account but where unable to tell me why my account was acting the way it was. -After hours of bonding with VZ online chat customer service and phone customer service I made a choice to cancel my internet and (on and off again) DirecTV through VZ within the 30 window allowed without any extra charges. The short of it is that Oscar was really nice and helpful but the service itself failed to work right and it was the DirecTV part of the bundle that failed the Verizon part of the service worked fine. That's my 2 cents. P.S. I may end up going with VZ internet again because I feel it was a glitch that made my account act up but it was hard to deal with not knowing why and not getting answers from the online support and phone center support people with VZ. read more

I went in today for an upgrade on my phone the staff was pleasant and checked on my periodically while I waited. a man named Lesar was the one to help me he seemed like he was being nice only because he had too he was pushy about phone cases after I already said no thank you more than twice and he made me feel rushed and not confident about the purchase I was about to make I left WITHOUT my upgrade I'll be going to Pasadena where I feel more comfortable read more

Johnathan K was awesome! He helped me save so much money on my new phone. He gave me all the time I needed to pick a phone and help me understand my options. Great experience read more

I will never buy anything from this store. I've spent a few thousand dollars here over the last two years and they refused to help me. I brought my Samsung Watch in because it doesn't work (after a couple of months) and asked them to test it on one of their chargers since I wasn't sure if mine worked. They said they couldn't and told me to go to Best Buy to have them test it. I told them why would I go to Best Buy when I bought it here along with my new Samsung Phone. He said they didn't have any spare chargers, but Best Buy would. I went over to Best Buy and they pulled a new one out of a box to help me. In a few seconds I found out that it was the charger which was under warranty. This is the type of customer service I would have expected from Verizon. read more

I told my husband that rarely do people ever go out of their way for customers anymore or people in general. Well, Michael here is completely different, he goes over and beyond like I have never seen before. He helped him with handling rebate program by personally handling it as he promised when my husband bought the phone. He gave my husband his cell number and now he checks to make sure he is working before we come in there. Friday we went in to put my phone on my husbands plan and change the number and ended up being helped by someone else because Michael was again going over and beyond by helping a lady connect her new phone to her blue tooth in her car. Verizon, you have a keeper on your hands. read more

I had the worst retail experience of my life at this location. I went to this store on Wednesday with my mother who was trying to activate an iPhone 7 that she had previously purchased with Verizon. The salesman then sells us a prepaid plan and charges my moms debit card only to let us know that the phone cannot be activated because the Verizon system has the phone black listed as lost or stolen. We were there for over an hour as he was trying to resolve the issue with the customer care, but he was ultimately unsuccessful and told us that there was nothing he could do other than bring in another phone or purchase one of their prepaid phones. I left the store at that point being that I had to take my baby daughter to a scheduled doctors appointment. I go back to the store with my mother on Friday, this time trying to purchase a prepaid phone and activate it with the pre purchased plan we bought on Wednesday, and the sales associate tells us they can't activate it because the phone line was blacklisted when we tried to activate the iPhone. At this point we got really annoyed and asked to talk to the manager who had not been very helpful in our previous store visit. As I walked towards him (Daniel Mariscal), he was visibility irate and told me that there was nothing he could do for us due to the phone being blacklisted. I explained to him that we wanted to activate another phone and he became very argumentative and kept trying to show us on his tablet the restriction on the phone line. I then asked him for a refund and he said that wouldn't be possible due to it being a prepaid plan. During this whole process he was incredible rude, hostile, and was getting way too close to me. I brought this to his attention and he laughed it off. I asked Daniel if I could talk to the store manager and he replied, " I am a manager." I told him that I wanted to talk to HIS manager, and he told me he wasn't in. He eventually goes to the back and brings out the store manager, Cesar Rodriguez, who immediately begins to help us and begins rectifying the situation. He was able to give us our refund and was very apologetic about our experience. We then left the store and went directly to ATT. They were able to activate her iPhone 7 without any problems. read more

Zero stars !!! The majority of these clowns are rude and arrogant ., they try to rob you out of every Penny you got .. The manager Misas and the employee that helped me Jaxon are the worse Customer service reps Ever!!! I will Never go there Again... Only person in there that was helpful and had great attitude And great customer service is Diana .. People will wait until she is free just so she can help them ... read more

Set up your appointment with Jeremy! He was incredibly helpful. I came into change my plan and upgrade my phone. He found the best deal for me and made sure I walked out the door with it. He's friendly and informative, and Jeremy made this the best interaction I've had with vzw service. I highly recommend him for a great experience and customer satisfaction! read more