Wow what a great and easy experience we just had at my local T-Mobile. Thank you Janelle for providing excellent customer service; and getting us into not only the phone we wanted but showing us all the perks of my new T-Mobile Visa. Way to keep us coming back. read more

Went in to do a trade in, had a small I mean barely visible to the eye scratch on the bottom. Said the manufacturer wouldn't accept it. Well did you FaceTime them or just make the decision. Seemed a little bit odd. I paid off the phone we need to upgrade and got a new phone for my son. They said the box was an open so I asked if I get a discount, obviously I knew the answer...No. I over heard another costumer talking to an employee regarding the return and that she had 14 days. I stated to the lady oh I have 14 days to return she said no because you didn't do a trade in. Seems sketchy that actually paying full price for a phone you wouldn't be able to return it. I called T-Mobile costumer service today to ask if all these policies are correct. Nope they aren't I can return the phone and I will be and will be going to a corporate T-Mobile. These little stores are authorized retailers. Big difference and now I understand the shadiness. I'm happy I could read their shadiness and called. read more

I went in to drop off 2 phones that I needed to trade in. For whatever reason I didn't get the trade in kit with the phones so I looked up online that I can take them in to do it. It was quick and easy, I was in and out in about 5-7 minutes. I was emailed all the transactions of this process by entering in my email address on the screen and I was out. Super easy and convenient and the employee was great to work with. read more

This is not a corporate owned store and that's why they have zero integrity and are able to lie to customers with no consequences. I went to pick up a replacement phone and after waiting an hour they refused to give me my phone because they said that the phone I was turning in wasn't from T-Mobile even though the serial number matched what T-Mobile has on file and I have an active line on that phone. The manager is rude and could care less since they're not corporate owned read more

We went into Tmobile to inquire about Apple Watch since I started to want one due to convenience when I am with my baby and not having to carry my phone. Yari was friendly and helpful answering all of our questions. We decided to go with the Apple Watch 10 46mm and they had a buy one get one $300 off. Also, we were able to get $3 off the cellular services due to autopay while the second watch was half off on the cellular services. It was nice to know there were promos and can do monthly payments. Yari helped with syncing and setting up my watch. That was very sweet of her. I really appreciate it. The Rose Gold Apple Watch is beautiful and my husband got the Black Apple Watch. This place is in a plaza and not hard to find parking. read more

T-Mobile Authorized Retailer - Rose Gold Apple Watch 10 with 46mm - Mobile Phones Near Me - La Verne, California

Great and fast service with my problem great and friendly staff . Were able diagnose problem fairly quickly .

Great customer service no matter who you get. I've been in a couple of times this past week and was well taken care of! The techs are real problem solvers. read more

Zero customer service. Waited 15 minutes for help then the employee walks to the back without acknowledgment that I was even there. Lost my business, Verizon here I come. read more

Raymond is very kind and knowledgeable. Come to him for any of your phone needs. I will definitely be recommending him to all my friends.

I went here about a month ago to purchase a new cell phone for my stepson. We walked in and there were three people working, one greeted us the other two could not care less that we were there. The guy that greeted us helped us, but decided to argue with me when I told him what type of screen protector I wanted for the phone. The other two employees that were there at the time were laughing loudly with each other and joking around and it was just not a very professional environment. I will never come back to the store, not that it really matters because I am just one person. If you do not mind being ignored, laughed at, and argued with when you tell them what type of screen protector you want you will enjoy going here. read more

From my personal experience, there was nothing to improve--the process was quick and smooth. I called ahead and spoke with Janet before heading to the store. When I arrived, I specifically asked for her, and she was kind and helpful. Janet's expertise and knowledge were greatly appreciated. read more

T-Mobile Authorized Retailer - New IPhone, phone case, privacy screen and AirPods- A happy customer! - Mobile Phones Near Me - La Verne, California

Had to get a SIM card transferred from my old phone to a new android phone. PAOLA was very eager to help me and immediately offered me a new SIM card rather than trying to extract the one from my old phone. I had never even turned on my new phone, so she gave me a brief tutorial and also offered to transfer my data to the new phone via as USB cable. All this would have taken me a very long time and she set this us very quickly. The transfer took a while, so she said that I can leave with the 2 phones still connected and not to worry about the cable she used, which belonged to the store. Also no charge for the SIM card. Fantastic service from Paola. Highly recommend her knowledge and expertise!! read more

We switched from AT&T to T-mobile, Paola was so helpful and patient, We had 4 phones to port numbers over, Paola helped every step of the way, AT&T didn't make it easy. In the end, Paola got our devices paid off, got us rebates and just helped us realize we made the right choice switching to T-mobile. Thank you, Paola, for exceptional customer service. read more

Horrible customer service. They cannot offer 10 minutes out of their day to help fix a problem that they caused, they deflect and make you call customer service. I will definitely never be returning here. read more

Replacement phone needed! La Verne T-Mobile store and Nate was our guy. A very knowledgeable young man! Extremely helpful and patient with my wife! We were so impressed with how he handled the crowd that came in while her phone was loading. He kept a watchful eye on my phone and communicating with us during that process. A true Master at multi tasking and a great Communicator!!! 5 Star Nate!!! read more

My husband and son went in to buy a new phone (cash). They were told they get a FREE Bluetooth speaker. 2 months later we look at our bill and we are being charged with $200.00 For the speaker we went to the location and they are now closed. We went to another location and they said they couldn't do anything about it. Be careful people. read more

I came in on Saturday and needed to buy my sister a new cell phone. She is mentally challenged so I needed one that was not too high tech for her to operate. Two reps on the floor, who were helping other customers. I was greeted and acknowledged when I walked in even though I had to wait to be assisted but appreciated that I wasn't ignored. A 3rd rep by the name of Alex entered the floor and was able to help me with my purchase and setting up the transfer to the new phone. Alex apologized for the wait from the beginning and went straight to business. He made the visit a smooth one. I wasn't pressured by him to buy anything that I didn't need and he made it easy to communicate the details of the transfer to the new phone. I appreciated that he was straight to the point and made the visit a simple one, even with selecting a phone case cover for the new phone which were hidden in their cabinets since there was none out for display. I was in and out in under 30 mins and had no issues with the transfer for my sister's new phone. Keep up the great work! read more

The workers here are very nice which is why I always come to this location for all my tech needs. I've been told they're doing everything by appointment now by a worker when I tried walking in a couple months ago and I also saw this on their website. So, I made an appointment today for 11AM, knowing that's how they're operating now. I show up at 10:55 and there's someone being helped. Fast forward to 11:30 and this guy is still being helped. 11:40. Still being helped. It's about to be noon so I decide to just leave. My boyfriend was pretty upset as well and I'm sorry if anyone saw his finger. I understand you can't drop what you're doing to help someone else but if you're going to say that I need an appointment to do anything at a tmobile store then maybe actually mean that?? This was not the workers' fault at all, the customer was asking way too many stupid questions and just taking FOREVER. Another person with an appointment at 11:30 showed up as well and I let her know we had been waiting there for an hour and nothing. I'm just honestly really annoyed with the company for setting up new guidelines they aren't even following. Why didn't they let this customer know they have an appointment at 11? Or maybe tell this customer to make an appointment online like everyone else has to??? I'm not planning on coming back ever again. Maybe AT&T or Verizon could help me. read more

This store alone is going to convince me to close my account and go with Verizon They had a table outside and said I needed to wear a mask to pay a Bill I let the worker know I wasn't able to wear a mask They then said they couldn't help me I asked what do they do with people that have health conditions and are unable to wear a mask The worker replied that they ask for proof So this establishment wants to violate the privacy of their customers What a freaking joke read more

Got bad info from the manager on a promo. I ended up having to pay more. Won't be coming back to this location and will cancel my T-Mobile service. read more

Essence was patient with us and what was a long process in getting us set up on new phones as well as changing service from Verizon. All the staff at this store had a friendly, helpful attitude . Paula helped expedite some tech things. read more

Nate helped us switch our phones over to T-Mobile. He was very helpful and knowledgeable. He even told us about a promotion that would help us save money. I was so impressed that I brought my aunt and Uncle in to see him and they switched over too. He was very patient when explaining things to them. His supervisor is also friendly and helpful. I would recommend this location to anyone thinking about switching to T-Mobile. read more

Wow! What a great experience! Salman was great. He has amazing potential and always goes the extra mile. He is so handsome and kind to me and my daughters. He deserves all the love and credit for the well performance of the store. Definitely recommend him! read more

Dear T-mobile, Residents, Customers, I Have had really good experiences with T-Mobile, the only problem with t-mobile I have now is that last good experience was years and years ago, I had a phone stolen from me years ago, finally retrieved all my things from the theft, and went to go buy another phone at the exact same store I bought my last phone from, I needed a 500 dollar deposit, right before I was going to give him the 500 hundred someone came in and said something to him about a phone she has he looked over at me a few times during their conversation. After they were done talking, he walked over to me seen the money and after the credit check and everything bumped it up to 1000 for 1 phone, the first phone I had was paid off early. This isn't a first time I had an issue with this. Last time I made a phone call to a t-mobile to confirm a price, they confirmed and when I hung up I called right back before I started to head down there and someone else answered and said they could not confirm anything because they had to be sure my information fit the right ethnicity, so when I went down there for a phone and brought my I.D. and when I showed them my I.D. after the surprised look they had on there face they seemed to be upset that my ethnicity was different from who normally got phones in my name. The normal self was right in front of the cashier. So if the normal self was different on the PC that was probably the issue. read more

I usually upgrade my phone via the app but this time I wanted to try a store to see what promotions were available. The representatives were all helping clients board their devices so I figured I would have to wait. However, the store manager I think - Lexie - was amazing. Not only did she assist in expediting the line, but she made sure everyone knew they would be helped - multi tasking the whole time. I didn't even feel disregarded as my process was lengthy too. I left content, felt heard, and was explained the terms & conditions of the promotions I was talking advantage of thoroughly. The La Verne store will now be my go-to store for T-Mobile. Thank you for your great hospitality & hard work with my purchase! So happy with my new phone and watch! read more

I went there with my elderly parents to get them help with their phones. One of the employees, Essence went above and beyond to help us . There was also another issue that we would never have been able to resolve without her help. She was beyond helpful. read more

I would Highly recommend this T -mobile Andrea will definitely go out of her way for you!!!! Soooo sweet,kind , thoughtful !!!! My husband and and have been to this T-Mobile soooo many times but Andrea always willing to help us We need more people like Andrea in customer service read more

Very kind and knowledgeable staff I own a small business and I was paying too much for phone and Internet with frontier. I came to T-Mobile and talked to lexi and she answered all my questions and also gave me a great deal and now I'm saving hundreds each year !!!! read more

Sam and Lexi were amazing got me in and out quickly. Wonderful experience and pleasure doing business. read more

T-Mobile Authorized Retailer - Got our Wi-Fi on lock now thank God! - Mobile Phones Near Me - La Verne, California

We had a positive experience with this location. When we walked in we were livid about seeing our bill jump more than 3x the previous month! We had added a phone & a line to our plan for our son, but that added $150 more dollars to our bill even after we signed up for autopay to knock $20 off or else it'd be more. We had gone to a different location to add our new phone & line, and they totally screwed us over & lied to us about the cost & what we were paying for. They didn't even respect our wishes about what we wanted for our plan. Andrea took the time to sit down with us & explain everything & reversed most of the charges for us. She's so patient & knowledgeable. We're so glad we came in & that we met someone who took the time to help us! Thank you! read more

I went here to get a prepaid plan for my daughter. They didn't really seem to interested in a customer like me who just wants a cheap pre paid plan. They tend to focus on people who want smart phones with plans. I asked if they had a flip phone, they had one for over $100! LoL it's 2021, anyways I grabbed my SIM card went on Amazon and got a smart phone for less than $100. read more

My mom's phone was recently stolen. We went to t-mobile to replace it. Daphne went above and beyond! She provided us with all available options and was so understanding of our situation. My mom was able to get a new phone. Thank you Daphne for your amazing customer service, we really appreciate it! read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - La Verne, California

Very smooth. Haven't been a store in a while. Upgraded my phone of 5 years with ease. Andrea helped a lot. She's polite, informative and easy to talk to Now time to take selfies in HD read more

I came into T mobile today not a happy camper lol I was getting overcharged for a plan I had already cancelled, but I left so relieved and my concerns were taken care of by Essence and Sam!! They were so sweet and helpful i really appreciated them troubleshooting this issue with me :) read more

Do NOT buy your phone from this T-mobile store. They have no clue what they are doing and it took me over a month to fix the mistakes they made. Customer service has finally resolved the issue and this store was no help whatsoever for mistakes made on their end when selling the device. read more

Karina is the best! She switched me and my family over to T-Mobile and was the best experience!! if your thinking of switching go and see her, she will make sure you are taken care of! Thank you Karina :) read more

After posting a review regarding the awful experience I had at the T mobile store in Pomona, I was contacted by the management at T mobile who transferred me over to this store in La Verne instead. My family and I were very frustrated with T mobile when we were trying to transfer our phone carrier because we ran into multiple errors, delays, and wrongful billing or payments. Alex and Carlos at this La Verne store were very helpful, and ultimately helped us be back on track and fully running with T mobile as our carrier. AVOID the T mobile store in Pomona on Garey, and go with these guys instead! They're helpful and kind. I'll be back if I ever have troubles or have questions. Thanks Alex! read more

A store like this is what it is, we all know what to expect, right. But something that has come to be a definite luxury in the workplace these days would be good old fashion customer service. The easy kind that comes with someone going out of their way to help you and make your busy life a little easier. So a BIG Thank You goes out to the assistant manager Alex at the T-Mobile location in Laverne. Alex the assistant Manager was attentive, calm, and took the time to do not only a good job, but do what was needed, not just hurry up and get to the next customer, so he did the right job. Im actually really impressed because I have had nothing but bad luck at other T-mobile stores. I canceled my service it was so bad and please stay away from the T-Mobile store on Azusa close to Covina. (Nightmare location, with 1 worker that makes the whole company look shady and untrustworthy.) The right T-Mobile store location to go was a little it of a drive for me, but defiantly worth it because everything was handled well and in a timely, easy manor. Even though I had some difficult questions he figured them out quickly and we was done in the way I had expected. Positive and complete is the way you should feel after leaving a business. *This is not as common as it should be, I can attest, but it is very much appreciated and I recommend this T-Mobile location to everyone that just wants to be treated with respect and get the job done right the first time. Ask for Alex, and you will know your in good hands. read more

This store is a waste of time! Never enough people working and it seems like those who do work there don't seem to know about the promotions offers by T-Mobile. I think this is a franchise store and don't seem to have a good as deals a a corporate store. GO SOMEWHERE ELS The store management reach out and responded to my post, thank you however it is too late. Went to another store and was treated the way a customer should be treated. I hope you learn from this and make the necessary changes to your store. Although your store is close to us I found another store that is customer friendly and more professional. read more

The guys here at T-Mobile La Verne are fun, informative, knowledgeable and efficient. My family and I have been extremely happy with the amazing customer service given by both Brandon and Alex. We love that they hooked it up with a fabulous military discount and walked us through the process of switching over to T-Mobile. Brandon was unbelievably patient with my indecisiveness and never appeared bothered by the enormous amount of questions we asked him. Brandon- you are a saint! We'll be back to bug you soon! :) Make sure to check out this T-Mobile- you will not be disappointed! read more