Ivan at the Rosemead T-Mobile was awesome. I came in confused because the T-Mobile app was showing…read moreme different promotions, and he took the time to explain why and break down all the options for me. What I appreciated most was that he gave me his opinion on which offer made the most sense for me instead of just trying to push the most expensive option. Very patient, knowledgeable, professional, and no pressure at all. I've been with T-Mobile for over 10 years, and customer service like this is exactly why. Thanks, Ivan! oh, n it was the second time helping me yesterday. Went with my bff. N she got a phone.

I visited this T-Mobile store to get help with a phone line that had been disconnected. The account…read morewas originally under my friend's late husband's name, but I had already updated the AutoPay information to my friend's own checking account and submitted his death certificate at another T-Mobile location. At that time, I was told the account had been transferred to my friend's name. Despite taking those steps, her line was still disconnected. When I explained the situation to the representative at this store, I also shared that I had already contacted customer service and had been assured that her line would be restored, but that never happened. Instead of investigating the issue or looking into possible solutions, the representative told me that because the line had been disconnected, and it could not be reactivated. I felt there was little effort made to explore any alternatives. Rather than helping resolve the existing service issue, the representative suggested for my friend to open a prepaid account. This made it seem as though the focus was on selling her new service instead of restoring the one she already had. The only other recommendation I received was to contact customer service again, despite my explaining that I had already done so without success. After going to a different T-Mobile location that was not a corporate store location, I discovered that there is in fact a process for reactivating a disconnected line. Learning this was frustrating and disappointing, as it appeared that the representative at this Rosemead Corporate Store location either was not aware of the available options or did not take the time to look into them. As someone navigating the challenges of managing an account after the loss of my friend's spouse, I had hoped for more empathy, effort, and support in finding a resolution. Overall, I left feeling unsupported and with the impression that opening a new prepaid account was being prioritized over resolving the problem that brought me into the store in the first place.

I bought 2 refurbished Samsung Galaxy phones from A&A Phone Care and can say I have been very…read morepleased with my purchases.  The first phone I bought was two years ago and is still working great with no issues. I was afraid it will become glitchy because the phone was an older model but so far, it's been working smoothly without any issues. I was surprised that the moment the owner inserted the sim card, I got service right away from my mobile carrier. I mean, immediately. The phone is truly unlocked. I remember in the past, it would take a few hours but maybe the technology or speed of service has greatly improved over the years. The second phone I just purchased a month ago also works great with no issues as well. I generally do not write reviews right away in case there is any problems with my purchase that needs to get resolved and share with others. But I am here to say that I have not had any issues. Again, with the second phone, the moment my sim card was inserted, it worked right away. It was pretty much in and out on both visits.  I remember to come back to write the review because the owner was very kind and also provided all the necessary accessories at no extra charge above the asking price, which was actually very comparable to Amazon's (but without the membership fee!). The shop also has a good selection of phone cases and other accessories to choose from. What draws me into this business is the genuine kindness of the owners and their willingness to work with me on what I was looking for. Since this business is close to my home, I will definitely be coming back if I need any other phone-related stuff.

Extremely friendly, professional, helpful. Go to them for speedy phone repairs/accessories/devices…read more Highly recommend!!

Quality/Quantity - Now that I am back with my international…read moretravels, I am back to studying the T-Mobile plans. My friends say this is the best carrier for international travel. Atmosphere - Small authorized T-Mobile dealer. Same mall as the Starbucks I frequent, so it's easy for me. Open 7 days a week from 10am or 11am to 6pm or 8pm. Limited parking with many poor/bad drivers, be safe. Service - 5 stars, Nelson was good. He was patient and listened to our needs and made good suggestions. I now need to check with the team to see if all is good with the carrier change. No contracts (unless you need devices). Price - See websites for menu and pricing. Then see Nelson for a good deal. Owner Comment - To the T-Mobile management team - Take care of the people that take care of you. FYI, I can not find you on the T-mobile website? Is it because you are NOT a corporate store and an authorized dealer?

My Mom, my brother, and I were eating at the food court located in The Square Shopping Center. In…read moreconversation, my Mom said her cell phone has reached it's last breath. After our lunch, we headed over to this T-Mobile to see what they have available. My Mom isn't into the latest and greatest cell phones so we were looking for the old fashion flip phone... yes, you read right! LOL Hey, as long as calls can be made and calls can be received, it's all good! Unfortunately, they didn't have any flip phones in stock. The staff was very helpful though... they did provide some recommendations. Our visit here was very short lived and that's okay, but worth it. We ended up going to a Best Buy in Los Angeles near my brother's house. And yes, we did buy a new Nokia - 2780 Flip Phone (Unlocked) - Blue for my Mom at that Best Buy. Thanks T-Mobile for the recommendation!

I have been coming here for many years whenever I need to get a new phone or change phone and…read moreinternet service. Only downside is the small parking lot. I always get good service here from Tony and Jenny. I don't know how Tony does it, but handling both phone and customers is tough! He knows his stuff and was very helpful, but had to do a lot of overtime to get my phone and internet issues.

I would highly recommend this TMobile retail store becaus Jenny is an expert in different phones…read moreand plans. I feel She always have her customers's best interest at heart. She's honest and Upfront about your phone issues so you don't get misled. I will always check with her before paying unnecessary money elsewhere.

best service ever by these two young men who fixed my phone that disconnected randomly and didn't…read morewant to connect. I forgot their names but really good service

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

This shopkeeper is very nice and he is good service and tell me how to protect the phoneread more

The best I always come to him for my repairs he does it…read morequickly and i never have any issues after always satisfied :)

At first I was nervous, because after taking my iPhone XS in for a battery replacement, the phone…read moredied that same night. After taking the phone back in the following morning, Tommy assured me that it was no problem (probably just a faulty replacement battery) and replaced the battery again at no charge. The phone has been working great since. Highly recommend iPhone Paramedics for their speed and great customer service. Thank you Tommy!

Tommy was awesome. Had an iPhone repaired. Long story short a phone got ran over.the phone was…read moreheavily damaged. Screen and phone housing were badly cracked. So had to transplant the working parts of my iPhone into another iPhone. Work was done cheaper than some other stores I called. I would recommend Tommy to everyone.

Annie gave us incredible customer service with our phone and questions about our plan.. thanks for…read morebeing such an amazing help in such a tough time dealing with the loss of my mother.

They basically LIED and tried to SELL me. Don't come here. I checked with the actual main cricket…read morecompany via their hotline online and bought the same plan for 70$ cheaper. I'd put 0 stars if i could.

Jeremy was so helpful!! He made the process seamless. He answered my questions and assisted with…read morethe entire set up process.

I wish you could leave zero stars. Seriously the worst experience purchasing a phone ever…read more Go anywhere else but here. I'm not sure if the company was offering bonuses for writing orders up a certain way. I've worked in retail all my life and I know companies try to incentivize their employees. The problem is employees try to take advantage and get the max out of orders and sales. Part of my order was supposed to ship but they didn't cancel it. This was after I drove back to cancel it. I went into store the employees said they didn't have any other order for me. Two weeks later I get dinged with an order and I received the phones. I had to go back to Sam's store to hand them back and make sure they credited my account. Seriously there are better retailers of Verizon. There had to be. I had Tmobile and att in years past and never a single problem. This is your warning...

I brought my iPhone 14 Pro in with only 10 minutes left in the day. Despite the fact that you did…read morenot have the actual battery in stock, he went above and beyond and used a test battery in my phone, as he knew it was my birthday and something that was needed desperately. What else can I say, amazing value, outstanding service, and Lightning fast repair with quality replacement parts. I would highly recommend to any of my clients family and friends.

Droped my phone and cracked the screen. They fixed it but then the camera got faulty after the…read morescreen replaced. They fixed it but took weeks. At least they let me come back and finished the problems without trying ro charge me more.