All I can say is wow. I had problems with my iPhone. So I made an appointment at Laverne Verizon store. They have had an upgrade of the decoration and the decor of that location. When you walk into this location, it has vibes of an Apple Store. I had an appointment with Chris to go over my Apple phone. Chris was not pushy. He listened to my needs. He listened that I need to keep the cost about the same. He gave me a better plan for a little bit cheaper. I appreciate the honesty. I appreciate him working with me on these things. If you want a new iPhone, a new Samsung phone or just help with any questions you have. The Verizon Laverne store is your place. Thank you, Chris for making this an easy transition on my phone. read more

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Brian Fernandez is not afraid of work , he resolves issues that I have had with corporate stores that didn't want to be bothered., they simply said get a new plan with us we can't transfer your info off your old phone . Brian helped me for hours and with integrity , fortitude, and a great disposition Everyth Transferred!!!! read more

Went in to trade in my iphone and Ricardo was so amazing and helpful! He was very patient with all of my questions and super helpful and kind during the whole process. read more

Met with Brian, who helped with getting a new iPhone 16. Took me through all the costs and Benefits of upgrading. Very friendly and helpful with good conversation with Wendi there as well. All round 100% great customer service and highly recommend asking for Brian or Wendi to help you with anything. read more

This store is so slow. Only one person working. They definitely need more worker. The acts like he don't see you either. Lol read more

Don't go to this store. They are NOT Verizon. The are incapable of providing support or service. They are rude and not at all helpfull. They do not stand behind what they sell. Please spend a few minutes to drive to another true store not a retailer; I recommend the Glendora store. read more

Google Verizon is fucking me over!! Biggest worst fuck over ever! Being held hostage to an inflated bill and after many hours of trying to get a human to help me no solution. Think you can walk in to a store in person to get help and pay your final rip off bill HA! think again they tell you to call?!!!!! Hello vicious circle of hell. THEY NEED TO BE STOPPED HELD ACCOUNTABLE AND SUED!!!! Rated AT -00000000!! read more

I must say I was impressed with the exceptional service I received today at the La Verne Verizon store. Romero was very patient with a particularly difficult Guest that came in after me, not only did he address her concerns, but turned an unhappy/Grumpy Guest into a happy customer, "you don't see this kind of customer service these days". Let me repeat "VERY PATIENT" everyone in the store was impressed! This young man will be successful at whatever he pursues, Verizon is lucky to have him! Bill Henley read more

It was high time for me to update my iPhone, because I am not savvy with technology, I was fortunate to have Jerry help guide me through this process. He was professional, courteous and patient. I was highly appreciative of the help he gave me. I would highly recommend this Verizon place to anyone who needs courteous service! read more

I learned the hard way that there's a VERY BIG difference between a Verizon authorized store and a Verizon corporate store. THIS IS a Verizon authorized store which means it DOES NOT accept returns after 14 days compared to the 30 days Verizon gives you when ordering directly online and at corporate stores. Try returning past 14 days and you'll get mixed messages from everyone including different information from customer service phone number. Authorized stores also charge for SIM cards whereas they're free at corporate stores. I paid $20 at this store for one. Customer service is poor too, to top it all off. No follow up. No suggestions for assistance. read more

Terrible! It is pointless to go to the Verizon store. They only give you phone numbers when you need help, they refuse to help in store. So sad. read more

Cannot reach a live human being to talk about my loss of landline service. How in God's name can one get to speak to someone there?

Excellent service here. I had to activate my phone number onto a different phone and Dulce was very friendly and efficient with the process. It is a hit or miss whether there are other customers waiting, but I waited like 10 minutes. Not too bad. Dulce was also very helpful in explaining my account upgrade availabilities without pressuring me into buying anything. Located in the same lot/area as Vons off Foothill. read more

Some kid who sounded like he hasn't gone through puberty answered the phone when I called today and was acting a complete fool. Sounded like he was eating and talking at the same time. You could hear a bag of chips being opened and then you could hear him chewing. Barely was paying attention and heard him having a conversation in the background. Very rude and not helpful whatsoever. Didn't catch the young lad's name but trust me Verizon La Verne nowadays are hiring unqualified employees. I always loved the store five years ago because of all the helpful employees and great help they provided but I guess that's to much to ask for nowadays. read more

Went in to activate a new line and Roger made the process super easy. He was really friendly and very helpful. Thanks Roger!

Horrible location!! I was a big fan of Verizon but I will never go back to this location. Not only was the service terrible but the sales associate lied saying he would be giving us a specific amount for our phone trade in and afterwards never gave us the discount on our plan. We question it and were told they would fix it just wait until the next bill to receive it. We were told that for 3 months finally I just gave up! What a liar!! From now on we will be taking our business some place else !! read more

Every weekend, my service is cut off for several hours because tourists come to town and take bandwidth. I can't even do a Google sear on my phone for the last half hour. It takes an hour to reach customer service! I've developed a visceral hatred for them read more

Their CS is shit. Literally 7.5 hours on the phone for a replacement phone ordered 2 weeks ago, and counting and no remedy to access my online account as well. They will just attempt to wear you down in hopes that you will NOT leave a review online. DON'T LET THEM WIN THIS ATTRITION GAME! read more

Verizon has their employees so restricted you no longer receive any decent svc when entering their satellite stores. Yes we hv COVID , but you still need to assist seniors if they require assistance.... Verizon emp's can't physically touch or look at your phone..... If this is such a concern all stores should be closed... if I was going to purchase a $ 1.500 phone would gne emp assist me ??? It appears I will be departing along wth family & transfer my business to another vendor.... By the way,, emp's who state the company is monitoring their every move while on duty Affects performance, you have to assist your customers. read more

OK well, going to keep this short and sweet. Been a customer for over 15 years, and was flat out lied to, by the company, over an insurance claim, and they backed out and what they said they would do. I just cannot believe that people would be so dishonorable and lie straight through their teeth. Verizon is a decent company but their overall customer relations probably could be improved because of the fact that they lie and they tell you what you want to hear and then they do not follow through. No other phone company is as good but it'd be nice when you're paying a big fat bill for over two decades that they have a little respect for you as a customer and Verizon does not do this. They'd rather you be upset with them then them be able to help you out. I'd give negative stars if possible. In this day and age being a person of your word and not being a liar is still held high. At least I'd like to think. read more

This version is one of the worst I have never had any problems with any other location expect this one. I came in to get a new phone because mine is broken there were 3 women standing there none could greet me two of them were too busy talking trash about a customer they just had. How bad does that look a new customer is coming in and you are talking bad about customers. I lasted 3 minutes in there till I decided to leave I would rather drive to another location then to have the crapy customer service these women just gave me. read more

Run! Awful service, completely unhelpful! They were not able to assist with anything. Wasted hours of my time. I don't know if they need better training or a manager on duty, but save yourself the headache!! My advice is to do as much as you can over the phone and go to a corporate store.. which would be Glendora or Montclair. I ended up having to call Verizon myself and fix the issue. (A simple one) and saved hours of my time. I have been a long time customer & today was the final straw with this store read more

Terrible service I had to practically beg for assistance, I have two iPhones and I wanted to upgrade both of my phones to iPhone 7, but I was not allowed to see what the iPhone in red looked like unless I purchased it first... what the heck. Totally lost my interest and a customer. I guess I didn't look rich enough, little did they know, I was ready to drop 2-grand read more

The sales associate Mike helped me out a bunch. I was in a hurry and he transferred all my info to my new phone through the cloud while I could take my son to soccer practice. He was helpful, professional, and courteous. Thanks for the help! read more

I went in today to get a new phone for my brother. He wanted a phone with a keyboard so it would be easier to text. Jacob helped us with everything. He was very nice and helpful. We didn't end up getting a replacement there, but I was very impressed with Jacob and how wonderful he was. Thank you! read more

Every time I come in here they say to just go online. I've already tried that, which is why I come in store. It's like pulling teeth trying to get help here, but at least they're not too rude about it. They just clearly would rather hang out in the back than actually help the customers. read more

Adding to my earlier complaint under Caroline L. They did it 2 more times. They have taken advantage of my mom again. It's obvious she has issues and she goes in to pay her bill and they sell her new plans and items. I have paid off over 1k worth of non sense. I hate this store. It is an authorized store not a company store. Verizon always helps me out after but it still costs me. They know she is sick but still take advantage of her. Go to Verizon in upland. It's a company store and service is great. read more

I always have excellent service at this location, but today it was a different story for an unknown customer. I watched how a customer got very upset as the clerk who stated that was assistant manager (GARCIA) was unable to assist him.I was surprised to see that neither one of the three workers try to de-escalate the situation. The gentleman(older) was trying to make a payment to his account in cash. It is so heartbraking to watch how he was told to go make a payment in other store, as clerk (manager) got frustrated (He threated to call and complaint corporate office). He asked where is another store" reply from Ms. Garcia: google it!, he said what are you 22 years old and her reply no I am 27!. For the owner of store, please train staff to be a bit more patient as there are a lot of older folks in the area that are not computer savy and are set on old fashion ways like "Paying in person" and not giving too much information for being afraid of their identity being stolen. I wish one of the other two workers would have to assist the gentleman. I do not condone that he lost his patience and throw a pen toward Ms. Garcia before exiting store but it leaves a sour feeling to witness this. Always thinking how could that situation have been worked out differently. read more

Horrible service. I asked both manager and sales associate to please stop selling stuff to my mom. She has alzheimers and the store has been notified by me to please stop selling her stuff. They say I'm not on the bill so I have no say so. The sales man, michael, remembered me but still sold her a new $500 phone. Raised her bill by $30 per month after I paid off old phone just a month ago. He offered up an upgrade for a 1 year old phone and he said it was still in great condition. This is just to take advantage of her. It is unreal that a store would do this. Don't use this store or Verizon. read more

I've been doing business with this store for about a year now. I have bought 2 phones and have been inside numerous times for questions about my service, phones, accessories etc. I have had nothing but absolute wonderful customer service each time I have been inside. Not only from the manager but each employee I have dealt with. Staff seems to be well trained and works quickly even with a lot of people in the store. Would definitely recommend A++ read more