Never have we ever received such crappy service at a Verizon store in the 15 yrs that we have been customers. The phone we wanted in a specific color was sold out everywhere even on line except this store. Hence why i ended up here. Made an 18 mile drive to get here & was approached by Will. We got "whats your name? I need to see your id" followed by "there's a $99 promo where you can get 3 accessories for your phone being a screen protector, phone case & wireless charger". When we said no thank you we have all of that, he said "here's your phone. Take it home. Bring back your trade in when you're done". We asked "aren't you going to help with the transfer to the new phone & the upgrade process?" He said "No. Take it home then take your old phone to a corporate Verizon store". So i asked him "how do i know which one is a corporate store?" He said "as long as it doesnt say retail". The store was empty. No other customers were inside so it's not like he didnt have time to help. At this point it's obvious that since Will wasnt making any money off of us he was not willing to help & provide any type of customer service. Just FYI, this is what you should expect coming to this store. Glad this isn't my go to Verizon store. read more

I've been with Verizon for 15 years now they're really the only company that I know. I guess I could go somewhere for cheaper but I still like the service at Verizon so I'm staying here. read more

POS Verizon store, said a Customer as they were leaving. I walked up to an Associate named Will, advised I came to pick up an order. Took my full name then he went to the back to grab it. He came out and advised there was a promo that I can purchase a case, screen protector and wireless charger for $99. I asked if can use it on other items like a speaker, Fitbit etc. He said only phone case, protector and wireless charger. I replied that I got a case and screen protector so I'm okay. He then handed me the bag with my phone and said here you go.... not evening asking if I had any questions or other interest. He slowly drifted away but I was asking more questions about my upgrade and barely gave me a full answer and continued to drift away as I was clearly still trying to ask him more questions. To sum it all up, he gave an attitude like he wanted nothing to do with me. I don't know how Verizon Corporate locations or general phone stores work. But he probably wasn't getting commission for making a sale to me. If that isn't the case, then that's even poorer Customer Service on his end. Glad this isn't a regular Verizon store I go to for any inquiries. I give 2 stars only because it was a quick in and out service. read more

If I could rate a 0 I would! This team and the manager Enrique should not be working for a retail company. the service that they give is the worst I've seen in retail!! I have been a business customer with Verizon for 12 years maybe it's time to leave to T-Mobile or AT&T! read more

I don't recommend going to this Verizon store . They don't care customer service.I'm been there many times . I went to Verizon today to ask question about my phone. Lady employee act like she's didn't want help him . I will never go this Verizon store again. They always give horrible Customer service! read more

My hotspot needed to be reactivated and a new sim card was needed. Abby was super awesome and quick about it. After that, I could not access my account and the jetpack was not showing the new number. Abby went and called up the prepaid line and helped me get it all settled. She's was a patient and kind rockstar through out. read more

we had such a great experience yesterday. we don't have to wait long and Alex was very knowledgeable and efficient he helped us get 2 phones an iPad and a iwatch at a great price! I suggest everyone go to this location and ask for Alex he was awesome! read more

Probably the worst experience I've ever had at a wireless store. I was transferring to Verizon from ATT and was charged a $40 upgrade fee (on a brand new line with nothing to upgrade) which the employee said was an 'activation fee'. Low and behold when my first bill came in there was another $40 charge for activation. I went to the store and called to get this resolved, but no one at the store even cared to help. "You'll get a text message" "You'll see the credit after your first bill" all were lies and nothing happened. Do yourself a favor and don't go here, but if you do double check what they're charging you for. These guys are dishonest and will rip you off any chance they get. read more

I walked in this location to pay my very last bill. I explained to Eric that I'm with Spectrum now. I made it very clear that this would be my last payment for everything. He was super cool about it. And I said, "I just want you to understand I'm done I'm every way with Verizon, because I'm Spectrum now." He said he understand. That was my good byes with Verizon. They did me well for the years of service. Come to find out Eric did not I form me I have to cancel by calling customer service. So my bill has been adding up since July-August. I still owe and apparently collections has been calling my moms house trying to get a hold of me. Thanks Eric!! I did finally go into a Verizon to figure out what's going on. This agent told me it happens all the time. They can't do anything in store. All Eric has to do was say, "By the way, call this number to completely cancel your plan." I'm really disappointed. I can't believe I supported this company for years. I never would've if I knew I was going to be treated like this in the end. read more

We went into the Verizon store to get the phone checked out and met with Enrique (short Hispanic male) regarding an issue with phone service. He was very rude, no compassion and made a statement "Team Mobile" is across the street if your dissatisfied with the service. He said "Too bad, 300 people have the same problem." That Was not cool at all. read more

I have visited this store twice, and received terrible service both times. The employees were curt and lacked basic product knowledge. I ended up going across the street to their competitor and buying a phone and plan from them instead. read more

Worst Verizon ever. Absolutely no order or system to how they help people. Waited for over 20minutes, made eye contact with workers, let them know I needed help, and nothing. They just walk to whoever is closest to them by the time they finish up with someone, even though there's other people who have been waiting for them first. Don't waste your time here. read more

My wife and I wanted to remove my 18-year-old daughters line off of our account and set her up with a new line of her own under her name to help her start to build Credit and teacher responsibility. We paid off the existing balance for my daughters iPhone so they can begin to start a new account under her name. The store representative, then set us up with another female representative by the name of Dan over the phone. Dan, While collecting my daughters information first and last name, address, etc., misspelled my daughters first name. Once after Dan collected the information she submitted it to the financial department and due to Dan misspelling my daughter's name, my daughter's account got red flagged for a potential fraud. At that point, Verizon had suspended my daughter's account mind you we had just paid off her phone in full for the purpose of transferring it under her own name. Upon contacting the fraud department through the 611 line they informed us that due to the misspelling of the name the Social Security number does not match and that is considered a potential fraud transaction. At that point, I simply explained to the fraud representative that was one of their employees that misspelled my daughter's name. The representatives that were at the Verizon location also attempted to explain to the fraud department that we did nothing wrong and Dan was the one who misspelled the name. Once we explained to the fraud department that we did nothing wrong they told us that unfortunately due to the name not matching the Social Security number that was submitted, that there was nothing they can do on their end due to her name being red flagged. The gentleman then offered us a prepaid plan for my daughter due to her name being red flagged. The fraud department was very rude and not helpful at all. Me and my family have since closed all of our accounts through Verizon and we transferred over to T-Mobile. T-Mobile was able to help my daughter get a cell phone and an iPad under her own name and create her own account and our monthly bill was exactly $225 less than what Verizon was charging us. If your bill is a little high, I suggest you definitely go visit your nearest T-Mobile location because they are exceptionally helpful and they will get you a better deal. Thank you for making this mistake. I would like to add that the representatives at the Verizon location in Anaheim shopping plaza were extremely helpful and friendly, but the representatives on that 611 line and the fraud department need to take classes in customer service. read more

I switched to Verizon years ago and never had problems using my phone anywhere in OC. Today, it's almost impossible to find anywhere in OC where I get good data throughput without turning on Wi-Fi. Whenever I call Verizon to try to get them to fix things, they just tell me I'm using problems with my phone... This weekend, I fixed all my problems by voting with my feet. Now that I'm not a Verizon customer anymore, everything is crystal clear ;-) read more

First time going to this location and Enrique was able to help me out with all my questions, had good customer service they where very friendly. My experience was 10/10 I have no complains about this store or staff and trust me I have gone to several stores and this was the best. read more

Don't let them talk you into buying insurance. They send you a POS refurbished version that's all banged up and not at all "new" like they explained. I'm sure many other customers have this issue. Verizon please drop that insurance company. NOW. read more

I should have seen the stars before even coming here , learn to pick up the phone it's not that hard Making me drive all the way here for nothing Fucken A holes Not everything had to be through electronic No effort read more

Unfortunately, the customer service has been really bad every time I have visited after the first time. A few months ago I went in to get a Pixel 2 XL and was told that it had the option to upgrade after a year (once 50% had been paid off), but that turned out to not be true. This mistake cost me several hundred dollars. Last week I went in to get an iPhone and the girl helping me would constantly interrupt me when I was asking questions, and never give me an answer. She then gave me my phone back that I was trading in, along with a box and a label so I could send it back after backing everything up. Ok, that is a nice thought, but I already had everything backed up and I didn't ask for this. No big deal. However, she told me, very clearly that I had 30 days to send the phone back. THIS IS NOT TRUE! I had 15 days to send it back or else I'd be charged the trade in amount. Luckily, I had already sent it back, but this could have been very costly for me. That is twice in a row that they have made big mistakes. I will be going to a different store from now on. read more

I walked in at 4:30pm on Super Bowl Sunday. Everyone inside was pleasant and eager to assist. I went in and purchased two phones and cases. I didn't feel pressured into their promotions nor was I talked out of what I wanted. Something I had experienced at the village of orange store. read more

I went in to get a sim card replacement due to losing a phone. I already had a new phone just needed a sim card. The guy that was helping me just said let me check if i have any 4g sim cards. It was going to go into a galaxy s10+. He came back and said he was out, so I said wouldn't the 5g sim cards still work. And the only response I got was no, and they may get more tomorrow. So I left and then checked online and it says that the 5g card will work on a 4g phone it just will not connect to the 5g network. I confirmed with customer service online. the only response they gave me is that they will escalate the situation but have to go another day with no phone. read more

Ill save the long story. Abby the night manager was rude and not looking to help me with my issue at all. Almost seemed like she found pleasure in making things difficult. She walked away at one point without any type of closure to the conversation. Seems like she was promoted based off of tenure rather than performance. Reminds me of the "pop copy" sketch on the Chapelle show. read more

***Do not go to this Verizon!!*** I cannot believe how rude and unhelpful they are. One of the managers, Abby, when we spoke to her, she was super defensive, very rude, disrespectful and talked to us like we were idiots. All we wanted was some help and understanding with our situation and all she wanted to do was make things more heated and difficult and interrogate us. At one point in the conversation she just walked away without any closure. We weren't even trying to argue! We were very polite and just kept asking if there's any way she could help us due to the misunderstanding. Her answer was "I can but I won't." HORRIBLE customer service. We ended up going to the Verizon on Tustin Ave, in the Village at Orange Mall and they were so helpful and helped us without any questions or interrogations. It was a breath of fresh air. **Please don't waste your time going to this Verizon, if you want help from a group of great people, go to the one at the Village at Orange"** read more

Someone says I'll be right with you, wait 15 minutes to another rep asks you to check in and wait 15 more minutes.... other people come in after you get helped before you... Remember to interrupt someone when you enter the store to check in! @verizonwireless read more

I went into the store a week ago and bought a phone. The lady who helped me was very helpful today. I went back to have my photos moved from my old phone to my new phone. The guy that helped me his name is Luiz. He deleted all the photos off of my new phone instead of my old phone. Then I asked him to put them back and he said he would do it for $29.29. What a rip off he was very rude. If you go to the store don't let him help you he'll delete all your photos and then try to charge you to get them back on your phone. read more

Great service and great deals! They really hooked me up. They were fast and efficient and going to this particular one saved me time and money. Thanks guy! Appreciate all the help! read more

Terrible wait, we eventually walked out after waiting 40 minutes. When we walked in, we were checked in and told 20 minutes. I thought that was a bit long, but ok, I wanted to upgrade my data and figured I'd just wait it out. 40 minutes later, I finally had enough and walked out. Never should it take 40 minutes to get assistance, especially when I'm trying to upgrade and pay more monthly. I definitely will not be back and suggest you seek another Verizon store. read more

Verizon - Quoted 20 minutes, waited 40 minutes and walked out. - Mobile Phones Near Me - Fullerton, California

Went in at around 4:30pm today to look for a new phone to upgrade. Heard there was a black friday deal so I walked in to ask about it. A guy walked up to ask what I was looking for and I explained that I was interested in upgrading my phone and looking for a good deal, then he checked me in to his tablet and told me someone would come help after. Then I went to check out the new phones out on display. There was only two other people in the whole store and at least five employees working. Not one employee came to help or ask. Obviously, none of the employee cared to help me as they were so busy chatting with each other. I will never come back to this location, and I advise you to do the same if your reading this. read more

Shop at ur own risk. These scumbag crooks are after one thing and one thing only. Commission/bonuses for themselves. They'll do whatever it takes to get paid. Thanks to oscar the promo of a free iphone we were supposed to receive got nixed because he wanted a commission. Trying to resolve the matter has been an utter waste of life. Avoid these crooks UPDATE. TALK IS CHEAP. ACTION SPEAK LOUDER THAN WORDS. Fire those crooks if ur really serious about what you wrote. read more

I haven't been treated with such dismissal in a long time. Woman with long dreads told me it's $29 for screen repair and to go to I crack. She didn't even try to help me or look up my account. I was going to ask a second question but with her attitude, I am better off researching it in my own. I mean there are better ways to treat people. read more

Absolutely useless store. I have gone in several times with questions or issues with my account and never get resolved. Abysmal customer service. I go across the street to Bestbuy when I have issues. Don't recommend, go to Best Buy or a different store. read more

This location went the extra mile to help us with our account. Oscar was very helpful and gave us excellent service. Our account was under a business profile and Oscar found a solution to avoid future problems. Thank you! read more

I walked in to Verizon because my phone just shut down out of nowhere. Eric informed me that I had to reboot my phone . Which he helped me with . I was in and out in less then 5 minutes! Thank you ERIC!!! read more

I wanted to take the time to recognize Enrique Torres for his above and beyond great customer service. He has helped my husband and I, with our first Google pixel and now our Google pixel 3 phones. He has ALWAYS been efficient, respectful, and upfront about everything . He explains everything as it is and makes purchasing a new device some much easier . He doesn't lie to sell more things your don't need, he gives you options and let you decide. Thanks Enrique for being awesome at your job!!! Whenever we go into the store we always make sure if he's working that day to request him . I've been to this store other times and haven't had a negative experience . read more

Worst customer service ever I mean this guy made me so mad I wanted to smack him every question I asked he replied with a question I've been going to the Brea store on imperial forever great customer service they greet you politely at the door I've also bought a ton of stuff here prior to my last visit however I always got the same employee short Mexican guy totally awesome knows what he's talking about helpful always but I haven't seen him the last 2 times instead I've had the worst service probably anywhere I've ever been for an employee to truly make a customer as mad as I left there they should be fired I'll never go to this store again even though it's 5 minutes from my house the one star is for the previous excellent service I received read more

Erik gave the best customer service when paying two new phones and activating them and adding them to my lines quick and friendly service

Do not recommend coming to this Verizon store. Save yourself the trouble. Do your customers a favor and replace the General Manger (Ruby) with someone who knows how to properly train the staff members in order to provide customers with accurate support. read more

Walked in to this Verizon Store to upgrade my phone at 6:40, the store closes at 7. I was told by the Verizon rep that either I had to make an appointment for another day or go in another time since they closed in 20 minutes and my transaction was going to take a while. Verizon is not the cheapest carrier and I except the best service when needed. I find it extremely inconvenient that I can't walk in to a Verizon store and be helped because they the representative wants to be out on time. I also verified with another Verizon store and asked if this was protocol and they confirmed it is not. read more

I been customer for 17 years is one of the most expensive companies. We expect the best customer service possible. If they have no people with out experience they should trennin better or fired the stupid,no customer service at all like this person HILL . He dont realize we has a customers pay him. He shouldn't work there. read more

This was by far the worst customer service I have ever experienced! Robert the manager was a lazy Jerk and Erik was the same. I wanted to upgraded my phone. They had zero interest in helping me. I could go further into details, but dont feel like wasting more of my time. My husband and I ended up walking out with no phone. We are very good customers paying $250 a month for our Verizon service. Were thinking of switching to another company who cares and would proudly want to help us. This store is a joke! I'd rather be at the Dmv and that's not saying much! read more

I really need to get a new phone so I stopped by the store to look at phones. Sign on door said "Temporarily Closed" so 1 star. Saw another person do the same thing. Such a big company should not be shutting out it's customers. Everything can't be online. Check to see if they are open before stopping by. read more