The customer service at your store in Encinitas California on El Camino Real is probably the worst, rudest service I have ever experienced on my 30 years on this planet. The management and most of the employees need a major change. read more

We had gone into the store to switch our family of 4 to Verizon from AT&T for my husbands new job. After less than 3 months one of the functions on my Blackberry stopped working so I went back to have them fix it. They did not fix the phone there but told me that I would get a replacement phone in the mail and to bring both phones into the store when I recieved the new one. A day or two later I get the refurbished phone in the mail which I am not happy about because I had bought my phone from them new and I not into owning someone's fixed up has-been phone. But whatever, I'll accept it and took my phone (that will end up being someone else's refurbished phone) along with the replacement phone with the box it got sent to my house in into the store. I was directed to a younger person working behind the counter and I gave him the box and its contents and my problemed phone. I stood there forever while waiting for him to do what he had to do to both phones and watched him talk, joke and laugh with his buddy while he was doing it. The scene was looking more unprofessional the more I waited. After about 45 minutes of standing there I was finally given back my working replacement phone with greasy prints all over it and the cardboard box that I had brought into the store. I smiled graciously at the dude, said thanks and walked out carrying the brown box and holding the phone. Forward a couple months later, my husband informs me that we had recieved a bill in the mail from Verizon charging us $500 for a Blackberry that we were supposed to have mailed back to them. I'm in shock because the guy behind the counter at Verizon never informed me that I had to mail back my old phone. As a matter of fact and I do mean FACT, he kept the phone and at the time I assumed that this was their store policy. I tell my husband this and he immediately takes action to call customer service to explain the situation. He and I talked to a customer service rep who said he would do his best to get this problem resolved and he's give us a call back. After going back and forth for about 10 days with this guy in phone calls (waiting for his callback, calling him back, waiting several days for his call...) he finally lets us know that he can't do anything and that we have to take this up with the store. So my husband and I called the store and had a lengthy talk with the store manager who kept on insisting that they do not have our old phone and that they didn't take our old phone because it was their policy not to take the old phones. I asked them if it was possible that the employee helping me was a thief and he just repeated that it was not store policy to keep the phones. So then, I told him that I wanted to take a look at their store surveillance tape of the day I made the visit. He said he would order the tape and that it would take 2 weeks. After about 3 and a half weeks of hearing nothing back from the manager we gave him a call and he told us that he didn't have the surveillance video. It had been destroyed. How convenient for them right? They only keep their tapes for a certain number of days and those days have been exceeded apparently. So the store basically has accused me of lying and stealing without any proof. What happened to the following the policy which states that the customer is always right? I live quite comfortably and have minimal financial stress so I have no need to steal anything. When the store offered to split the cost of the phone with us, we said 'forget it' on principle because we did not take the phone. So we are out $500 because of this store. And of course we can't cancel service because we'll be slammed with nearly double that to get out of the contract. This store and Verizon in general straight up sucks. read more

This place has horrible customer service! All they want to do is make commission off your purchase, they do not care about any of your needs or wants. I will never buy any products from a Verizon store again. If your looking to buy a iPhone go straight to the Apple Store they are way more helpful and don't run off of commission read more

I am going on 1.5 hours wait time to talk to a rep. This is reprehensible for a profit oriented customer service company in America today. You would think I am at the DMV ! ADDED INFO: I pay about $300 per month for my total family plan. My mother in law wanted a new flip phone, (she is on my plan) and wanted to avoid the above wait, so went to RadioShack/ Verizon down the street on El Camino Real. They used my smartphone upgrade for her flip phone, a move that is costing me several hundred dollars. We tried to reverse the transaction by paying Verizon directly for the flip phone, but they said "Too Bad Dude!" The lesson: If you must buy Verizon ( I must ) wait the wait in the Verizon store, DO NOT go to third party vendors. They may be incompetent. read more

I have been a loyal Verizon customer since 2008 and was completely disrespected in store on multiple occasions by one of their sales reps named PATRICK. I don't know how this employee was training on customer service but; he is sarcastic, rude and perpetually trying to make customers feel like complete idiots. I was in the store last August to try to switch onto my family's plan from my current plan, and Patrick was condescending and rude to the point where I went to speak with another rep to resolve my issue. Today when I went in the store, I purposely tried to avoid having him help me, but unluckily enough it could not be avoided. He told me that because I had lost my phone my upgrade was voided and I could not get another and had to pay the retail price for it. When I asked for him to provide physical documentation (because I didnt have a way to look it up online at the time) on this matter he refused and held up his tablet and yelled at me saying "this is a tablet I OBVIOUSLY CANNOT PRINT ANYTHING FROM IT". I now was very distressed about his abusive tone and asked how much it would be to cancel my plan completely. He rolled his eyes, sighed and dramatically exclaimed it would be over $600, but again refused to provide any documentation on the applicable termination fees and said we could "work something out". It was at this point I asked him for a pen and the customer service phone number. He said he would be right back and walked into the back room. I waited a whole 15 minutes (during MY lunch break) for him to come back with a pen. I noticed while he was gone he had taken off his name tag. I asked him for his name and he refused to give it to me, but gave me his manager's name instead. Luckily, I remembered his name and face because of the awful experiences I had dealing with him. He told me to not even bother filing a complaint and threatened it would be "completely pointless and my fault for signing a Verizon contract". It was at this point I left the store. I had wasted an entire hour in the store and went back to my office to find the customer service number online. It was at this point, I called the corporate customer service and spoke to a lovely girl named Jordan and she politely resolved my issue immediately. Do not even bother going into this store, ESPECIALLY IF YOU HAVE TO SUBJECT YOURSELF TO PATRICK'S IDEA OF "CUSTOMER SERVICE". read more

As soon as I am out of contract, I will be canceling service with Verizon. The display on my Note 4 starting deteriorating a couple days ago so I came into Verizon to see what could be done. I needed to ship it to Asurion in order to get a replacement through the insurance ($149 deductible. Since I am a business owner being without a phone for a day isn't an option so they sold me a cheap flip phone for $60. By the next morning the phone would not power on. When I asked to return it, I was told I would be charged a $35 restocking fee, even though the phone only worked for 8 hours. BS! No exceptions made, no apologies. read more

I walked into this Verizon store looking for any kind of case or wallet that might help protect my Samsung Note. Incredibly, my long standing streak of not being helped at the Verizon store continued! I'm easily deep into the 3rd staright year of having not once uttered a word to, or been asked if I needed assistance from a single Verizon employee. I moseyed around for over 15 minutes and while I wish I had been able to ask someone in the store about the case I sought, I'm actually beginning to admire the company's commitment to ignoring me. They are nothing if not disciplined over there. Incidentally, I spent a lot of time examining the merchandise shelves, and I did not find a case for my phone. I can live with that however. I also noticed much of the staff were caught up in your usual run of the mill cell phone fixes, primarily for the older crowd. These are customers who didn't know how to connect to WiFi or couldn't figure out their security settings and bow to adjust th While I bemoan being ignored, I empathize with the poor Verizon Agents stuck fixing people's cell phone settings hour after hour. That's why this is a 2-star review, instead of a 1-star. Thanks guys. Anyway, it's 2016 now guys, Let's all just stay focused on keeping the streak alive! Happy mobiling! -Justin read more

I will never go to another Verizon location again! I was told by my best friend to go to the Encinitas location and ask specifically for Jigme because he has always helped her family. I cannot explain how fantastic he has been every step of the way! He not only helped me with my original request, he reviewed my account and made suggestions to change it to a corporate plan which no one else previously did. He cleaned things up and got my bill back to "simple and straight forward". he made us feel like we were the most important customer in the store and did everything with a smile and a genuine attitude. It is so refreshing to see someone of his age working hard and having that much pride in helping people. I can't say enough about him. I will be a customer of his, and verizon, always. read more

Last year I went in to upgrade my phone and the sales representative was more concerned with getting more sales then helping me. He processed my upgrade and handed me my new phone in the box still sealed. When I asked if he was going to activate it he told me I had to do that myself by calling it in. That was a bad experience! fast forward to now. I go to return some items purchased over the phone through Verizon when upgrading two lines on my account, first the sales rep tells us that he can only return two out of the four items. He then tells us we have to call corporate to exchange the other two items. When I called corporate they couldn't understand why the store lacked in customer service and didn't return everything, turned out that because they had already processed some of the returns now corporate couldn't do the rest so I had to go back into the store but he assured me they had everything in the notes and it wouldn't be an issue. I show up at the store and the female manager checking people in proceeds to claim "just because it's on the notes doesn't mean I can override my system". I mean why the heck does the store always say one thing and the phone reps say another? At that point I was just disgusted in the professionalism and lack of customer service with this place. What she should of said is... "We Can print out a label for you to return it but won't be able to do it in the store, either way it will get taken care of in your account". These stores are becoming less and less helpful, if they are not making a sale they don't care to help you! I've had Verizon for 16 years and I've never had such bad service like I have at this store. I will no longer process any of my sales here. I have an upgrade coming up and even though this is the closest store to me I will be going somewhere else. Such a shame! I highly suggest some customer service training for your reps starting with your managers. read more

First visit: Came here to buy a replacement charger for my phone. $30 seemed a little expensive but I figured I would just go with it. Turned out to be the wrong charger for my phone. Perfect. Also I could have gotten one for a third of the price on Amazon (which I did once I realized the mistake) Second visit: Go in to return the charger. There's one guy ahead of me and no one helps either of us for ten minutes. He tells them what he needs (something more complicated than mine) and they tell him it'll be a 45 minute wait. After he leaves, no one helps me for another ten minutes. Finally get to tell them that I want to return this charger and the guy tells me it'll be an hour wait. "It takes an hour to return something?" "No but it takes a representative and we're short staffed. If you want to come back on another day we can help you then." Fine. Leave. Third visit: Come back again two days later. Someone loads up the digital receipt. "Oh, sorry it's been too long. You can't return this now." Ask to speak to a manager. Manager doesn't even wait for me to finish the sentence before interrupting with "Nope, we won't return your money." Incompetent service, ridiculous prices, and a rude manager. What more could you possibly ask for? read more

This is a horrible Verizon location. Rude, oblivious employees. Waited forever only to watch a guy walk right in and be helped. When we asked about our wait time, Steve literally told us "everyone has to wait their turn" obviously not. I've been staring at people for 30 minutes and this last man didn't have to wait even a second. read more

I have been a Verizon wireless customer for at least 7 years (that was the longest I could confirm on the website). I bought two accessories when I did a phone upgrade a couple weeks ago and then after getting home I realized I didn't need them. I took them back today and they would not take them back since it have been more than 14 days (I was overdue by 2 days). I asked to speak to the manager who told me the same thing (he did allow me to exchange them for something else though I didn't need anything else). I was disappointed that they did not have a mechanism in place to override the 14 day restriction and take care of a 7+ year customer. The accessories had not been used. The store said it was a corporate policy. Left me very disappointed in the Verizon corporate policies towards making long term customers feel appreciated. read more

In true Verizon form they were unable to help me swap out ("edge up") my Droid Maxx phone. I spoke to a unhelpful guy working the floor, some random who came over to confirm that a scratch was a crack and finally a manager. All were low on the food chain and none were able to help. I left with an insurance company phone number and a serious reason to switch carriers for my entire business. Poor form. read more

I waited for a half hour for a two minute question that they wouldn't answer and was told that they couldn't help me and that I would have to call because they wouldn't pull up my account. read more

I purchased an i-Phone as a present for someone and made it clear to the salesperson that I might have to bring it back. The salesperson was so focused on trying to sell me accessories and upgrade my Verizon plan that she failed to advise me that they charge a $35 restocking fee for returned phones (a notation in the fine print at the bottom of your receipt). Sure enough, I needed to return the phone. I went to a different store where I was informed of the restocking fee. I explained that it was a gift and that it was unopened. I was advised to return it to the store where I purchased it because they could waive the fee. So, back to the Encinitas store where CHAD assured me there was nothing they could do because the $35 was a mandatory fee imposed by Apple, and that I would have to contact Apple about it. After speaking with several people at Apple customer service, I learned that the $35 fee had nothing to do with Apple. It was a Verizon fee. I contacted Verizon customer service and explained the situation. They called the store and spoke with the manager and he agreed to waive the fee. So, on my third trip to the Verizon store, I finally got my full refund. Aside from my time and aggravation, what bothers me most is the fact that the store's employee, CHAD, blatantly lied about the $35 fee, probably hoping I'd just pay it or keep the phone. It's one thing to say "we're not waiving the fee", but it's far worse to deceive the customer with false information. Needless to say, I will never make another purchase in that Verizon store, and for his efforts, CHAD gets a nice report from me to Verizon Corporate Customer Service. read more

Went to this store on 2/13/13 to report a stolen phone. A male employee named Yashir approached me and motioned to his forehead. "Did you know you have something on your...?" he asked. I explained to him today is Ash Wednesday. He motioned to his forehead again and said, "Oh, I just wanted to let you know you have something on your..." I told him my phone was stolen and followed him to a counter. I asked him if there had been any activity on the phone since it was stolen. After staring silently at his monitor for 5 minutes, Yashir told me I could be saving money on my plan. He picked up the monitor and took it to another counter to consult with another male employee in a pastel checked shirt. I waited patiently for about 10 minutes. While waiting I heard a cluster of employees chatting in the center of the store. "Yeah, I waited on that crazy lady!" one of them said loudly. I had to leave and approached Yashir and the other employee at the other counter. It was obvious they were not even discussing my plan. I told him I had to leave and could he please just answer my question, which took all of 10 seconds to look up. I complained online to corporate. I received one voicemail from someone named Britney who neither left a callback number or emailed me as she said she would. This is not the first time I have been treated rudely at this store. If I would give zero stars if I could. Cannot wait for my contract to end so I can go elsewhere. read more

I have Verizon as my cell phone service provider, I have to be careful every month with my bill, because always is a new extra charge, i have to call customer service to find out what are those charges for, they always apologize and fix it, but is not way to know about those charges,they whant you to go paperless because is good for the enviroment , but whit out a paper receipt is no way to know, thats why they give you like five percent if you go paperless, they take advantage of they good reception and that's why they can do whatever they whant read more

I have been a customer of Verizon since 2001. I recently purchased a new I Phone 5S from Verizon, which was a great mistake, since I just found out I could have gone directly to Apple and they would have solved all of my challenges on the spot. All I wanted to do was move the info from my old phone to my new phone. The guy I was dealing with could not make it happen. Told me I need to upgrade to the Verizon Cloud (what a sales pitch buy for $3.00 per month) I said to do it. After 2 hours nothing accomplished. I left went home to call Verizon and their Tech service person told me she could not do it that she need to consult her "book". I hung up!!! I made an appointment with the Apple store and they moved all of my info and set up the "I Cloud" for free all within 28 minutes. If you are buying a I Phone please save yourself the grief and buy from the source....the Apple store read more

Came in expecting the usual.... Get Eric Sheridan.. Awesome guy... Treated me great... Got to the point... Have me a great.. UNREAL deal! I will be back read more

Went to this store twice in two weeks primarily to order the new iPhone 8. We made an appointment each time and were lucky enough to receive assistance from Jessica. She was very patient with my mother and I who are non-tech people. The second time we went in with our new iPhone Jessica spent 1.5 hours with us, loading it, tranferring data and showing us how to navagate. Jessica exhibits top notch customer service. I would recommend making an appointment prior to going to avoid any waiting time. read more

I love going in to a store and just wanting to browse but instead having a barrage of questions thrown at me instead of the other way around. I told the greeter I just wanted to look at the XOOM in person since I've only read and seen it on the web and that I didn't need any help. So he points me in the right direction and immediately motions for a floor dude to follow me. Thanks guy, exactly what I just told him I DID NOT WANT, way to listen to the customer! So the floor guy comes over and starts telling me it has the "wi-fi'z" and Android OS, Gmail, etc. I looked at him and started quizzing him and I knew more about it than he did. To give him credit, I'm sure 99% of their customers are idiots that have done zero research on their own. This is pretty typical of every VZW store, err, every cell provider store actually. They put all the good reps behind the business contracts counter. read more

I have been in this location twice in the past two months. Once to purchase a tablet and once to upgrade my phone. For the purchase of the tablet my customer service representative was Chris Martin. The second time I requested Chris Martin. Chris knows his electronics and is very patient with the older generation new to all these devices. He showed me how to operate each device, he transferred my information with no issues and even took the time to show me how to use both devices. I have never been able to walk away with a new phone and not have issues on how to use it. Thank you, Chris for making the transition so easy! read more

This Verizon location is hardly worthy of 1 star. I have had several hardware and software problems with my Droid (battery issues & although I pay for internet/email capabilities my phone WILL NOT sync with my work email via Microsoft Outlook). During my last visit I was surprised to find myself being aggressively yelled at by the assistant manager: Anitoilla. Tall, large, Eastern European man wearing a t-shirt 4 sizes to small. In his broken English he loudly explained to me that he was going to do nothing to help me - UNLESS I buy a new phone charger, car charger and a host of additional and UNNEEDED accessories (which he makes money on, of course). Why would I but those things, when he knows that I just purchased a brand new Droid with all of the bells and whistles (from him!) merely 2 months ago?! Conversation escalated. He refused to help and suggested that I (a Verizon customer of 15+ years) leave Verizon for AT&T if I'm not happy and that he could care less. He refused to problem solve, offer any sort of solution or help me in any way. Rather, he pretended to call the police 3 times to "remove me". (I'm a 5ft tall 26 year old technologically savvy woman with good manners and a mellow demeanor). Finally, once he escaped to the back of the store like a coward, a very friendly and sympathetic sales woman helped me to order a new battery - Hence the 1 star. 1. I will NEVER do business with this Verizon location again. 2. My assistant manager friend Anitoilla needs to be immediately removed from his position/that store (and hopefully the country). 3. Verizon - WHY are you selling people phones that have KNOWN software problems? Upon further research I found that thousands of people have the same issue with their phones not properly connecting to Microsoft Outlook Mail, then not allowing me to have a refund or get a new phone that DOES WORK?.... Shame on you. AT&T is looking pretty brilliant right about now......... read more

Go to Steven- he's the best! There was no wait and he helped set up everything for me and my dad- voicemail, gmail, the new case, glass sheet protector, etc. this was a great experience at Verizon! read more

I usually dread going to the cell phone store. It's like going to the DMV. I wanted to check out if Verizon's unlimited plan would be more financially beneficial then the plan I currently have. I only had to wait a few minutes before the "Verizon whisperer", Steve Han, came over to help me. Steve is awesome! He went over everything in detail. He answered all my questions. Steve is extremely personable and helpful. I felt like I was hanging out with one of my friends . I will definitely come see Steve for all my Verizon questions in the future. read more

Unfortunately the general public is simple minded. Maybe start listening to the employees when you make a purchase. You signed the contract, you pay. Tired of reading these false reviews. Long story short, if you want service anywhere you get Verizon! read more

Let me just say that going to a Verizon store for help with our phones is right up there on the long list of things I hate to do. That being said, I needed to meet my daughter there to figure out our phone sitch. I won't bore you with the details BUT: It was long, complicated and the young man helping us, David was the bomb diggity. We were there about an hour as David looked at every option to help us get where we wanted to go and save money once we got there. He saved me no less than 200.00 smackers and to boot he took care of cleaning up my bill, evaluating our usage and I walked out of there knowing that we were on good footing. David, thank you for your patience and determination to research every option and making me glad to be a Verizon customer. read more

Steven Han has been a great help in getting me started with my new iPhone! He has been patient and very informative. I am truly grateful! read more

I just switched my 4 lines from Sprint. Staff was very knowledgeable and helpful, even being on call on her day off to help my son get his third party phone transferred on her day off. So far, my experience has been an order of magnitude better than Sprint. read more

Steven Han helped me upgrade my existing Verizon plan to add my daughter. I knew what I wanted before I went into the store because I researched it on the Verizon website. I appreciated that he didn't try to talk me into a different plan. He listened to what I had to say. He was polite, respectful, quick, and efficient. I walked away happy and confident I got the best deal. He even replaced the glass on our phones--I'm one happy customer! This is the best experience I've had at this store yet. Way to go, Steven! read more

I'm a full-mechanic at Pep Boys Auto. Everyday i walk past verizon to get food on my lunch break. For months i've been needing to replace my cell-phone. Finally on April 20th I decided to atleast inquire about a new one. I explained my situation. They processed my new phone order while i walked to Chiptole. Ordered food to go, walked back to Verizon, and had a brand new phone waiting. all within 35 minutes. The customer service was exceptional. Thanks Rosemary :P read more

I had a phenomenal experience at Verizon Encinitas yesterday. Sean, the manager, was very knowledgable about their products and passed me on to Toby who helped me get the new iPhone 5 and all the accessories. My wait was about 3 minutes and they helped me lower my bill as well. Excellent customer service. read more

Tons of employees and no customers. Staff is just sitting around the store playing on their phones. Person I was speaking with tried to tell me that I could buy a prepaid phone and immediately transfer it to my current account which is totally incorrect. Asked what the cheapest phone was almost told her all about the same price. Told me that the warranty date is from the original date of the phone even though I received two new phones at the same model because it's unreliable in the past six months. Find another store to go to staff doesn't know what they're talking about read more

I love the store and a few people there. My personal favorite was kat. She is dope. And richard, fam, and steven ans L. Go see anyine of them they good people. But kat, ask 4 her. I would. read more

Came in thinking it was going to be horrible based off Yelp reviews. Almost drove all the way to Del Mar to go to Verizon. I was very pleasantly surprised. The people in the store answered all my questions (which were a lot!) They rushed and didn't push add-ons to my phone because I told them I had a meeting to get to. Lots of people always in the store. I have ZERO complaints. read more

After spending 20 mins at Verizon Bressi Ranch in which their machine was broken, I headed to Verizon Encinitas. Upon arriving I gave my name, was told 20 mins and took a seat. After 20 mins, I was told it would be another 15 mins. I quickly explained my problem and then got a rude remark and then was berated. Seems like Verion is happy to sellt you a phone, but forget any any type of customer service. The WORSE CUSTOMER SERVICE EVER -- do not go to this Verizon!!!!!! If you have an hour to waste sitting on their couch - knock yourself out - but these employees don't give a hoot and are the rudest employees! They can take a lesson from Nordstroms! read more

This particular Verizon does not provide service the clients, they service themselves. I find the help rude and unwilling to do anything extra to help me to get the issues resolved, on 3 different occasions. Last time I went in to get a SIM card for a phone I was giving to my niece and they would give it to me unless the phone was activated right then and there (it was not activated). My niece wasn't there, so they refused. I called corporate and they said that the SIM cards are free and they should have given it to me. Now I have to go back (another 60 minutes of my time or more depending on the wait) to deal with this issue. Apparently the people who work there are on commission and they only want to sell you phones and accessories. They don't care about anything else. That is my experience. I will not go to that particular Verizon again, even though it's the closest, unless they train their people to respect the client's wishes and not say NO to everything that is asked of them. There is one particular woman sales person that does this, but others were similar. read more

WILSON TAN and DAVE YARROW are awesome! Excellent customer service and amazing deals:) Not much for big cell phone companies but these two guys made all the difference with their kind spirits and a true passion for their work and being of service to others:) Managers and CEO's... WILSON TAN and DAVE YARROW deserve pay raises for they are promoting your business and creating return business:) Thanks for your help guys!! Mahalo, Laura Lisa:) read more

I talked to Richard yesterday about upgrading my phone. He gave me two options one to purchase the phone the other was a "promotion" with a slight increase in monthly fee and supposedly less out of pocket. The out of pocket on the 2nd choice was about $300, which I questioned. His response was condescending and ultimately untrue. He said I was required to get the bundled extra's (case, screen protector, etc) even though I said I was not interested. I left without upgrading my phone. I went to another Verizon store today (Go Verizon in Carlsbad), same upgrade, $220 less! read more

Bought my daughter a nearly $200 GizmoWatch and within 14 days, the band broke, rendering the watch useless. I purchased insurance with the watch, etc on initial purchase date Oct 12. Today we visited this Verizon store only to be told by the manager, Darryl, that we cannot return the watch, they cannot replace the band - unless I want to pay $6.99 shipping for it and be without the watch for several days until it arrives. All while I'm paying the monthly service fee for a watch we cannot use. Darryl was rude and demeaning and not willing to help us claiming that we are outside the 14-day return window...which was yesterday. Yet, my daughters watch didn't break until last night. We have two iPhones and an Apple Watch all through Verizon. Calling Verizon corporate now - I have faith they can do better. But as for this Verizon store - skip it. They are not customer focused and they are not kind. read more