Stopped by 2/19 11 am to find out my options because i lost my iphone. The young lady did a great job explaining my options to pay off the remaining balance, then buying a new phone (Iphone 17, 16, Air etc) or make an insurance claim. Plus the deals if i do buy a new phone vs using insurance. Good job. read more

AVOID-DO NOT GO HERE! They BS you about trying to help you and take up your time. They refer you to the manager, but he's never there, when you go back at the time they tell you he arrives and ask for the manager, the manager is always busy in a so called meeting and never comes out. They give you any excuse not to be able to speak to the manager to address any issue. They get your information and promised the manager will contact you to address your problem, but they never call you back!!!! AT&T needs to investigate this store. There's something fishy going on with their employees. They try not to fix issues, so you can purchase a new phone, then they add extra lines, do not cancel phones lines when you point out they made an error on their part. So then what, you end up paying for more telephone lines and you bill goes up- forget it! STAY away, call their corporate office and file a complaint on this location!!! read more

Brian was awesome. Super helpful and quickly got me a new phone with no problems. He was able to help my mom with her *many* questions. Thanks again Brian!! read more

Blanca and Nancy bent over backwards to help me... beyond normal customer service. I was so energized when I left. There are still good people with a customer focus in the world. read more

I went into the store to drop off a trade-in phone, using a conf number provided by AT&T (phone). Staff in the store gave me different info than that given by AT&T Customer Service, proceeded to Shelby. They were right AT&T customer service was wrong. They then told me that they were not actually AT&T staff, but rather the store is an authorized retailer so they took no responsibility for what I had been said by AT&T personnel. To top it off, they seemed quite apathetic and would not provide their full names. Horrible, rude experience. read more

These are the slowest moving people on planet earth. Absolutely disregard their customers and have very little knowledge about what can and can't be done. AVOID this place at all costs if you value your time. read more

Not good customer service and the store is way understaffed. Asked for explanation of large trade in fee and it magically came down a lot. Very weird. read more

Avoid AT&T store in Encinitas, terrible customer service. Staff person that helped me was not familiar with AT&T procedures. When the staff got close to solving my problem, they shrugged, dismissing me by telling me to call the main AT&T Customer Service #....but it was an AT&T Customer Service person on the phone that directed me to go to an AT&T store. The Encinitas AT&T staff, including the manager, couldn't address or be bothered with my AT&T problem read more

AT&T are Thieves!!!! Never switch to them, They have door to door sales reps offering un existent services or deals to get you after that they charge what they want besides their shitty service....they said free phones after it turns out that was a trade in ( never told) we gave you our pid phones THIEVES!!! No contract in our hand, every month different bill pretty much doing what they want despite current FCC complaint!!! They keep disconnecting our lines like right now. YOU ARE THIEVES but watch next is BBB and Attorney General we are tired of your bullying and your bullshit. read more

These authorized retailer will try to scam you. Wouldn't sell me a phone without forcing me to buy multiple accessories. Then I decided to ship the phone to my house to avoid buying accessories I didn't want, and they signed me up for a number of add on services (Next Antime, AT&T protection) without my permission. When I went back to to store two hours later to complain and cancel, they told me these services were not optional and they couldn't cancel the order. However, after speaking to AT&T corporate, they told me they are absolutely optional and they should NOT be forcing add-ons. My situation is still not resolved, but wanted to share before someone else gets scammed like this. Don't go to this location! Go to the corporate location on Del Mar Heights road. read more

Yes, it was time. Old phones and a good deal from our long time carrier AT&T. As much as i dreaded the process, in I went. Pretty open store by Walmart so easy parking. Not too busy, so sat down with bossman Joe who started telling me the deals. I had to ask Deb which color she wanted and Joe took another customer....hmmmm. And then Mel walked over the process and smiles started. She said we can help with this, how bout this discount? Lets do this trade in..... she made it so easy i walked out with not only two new phones but a new iPad for Deb!!!! I was hubby of the year thanks to Mel. Thank you. Happy customer! read more

AT&T Store - New phones!!! - Mobile Phones Near Me - Encinitas, California

Horrible customer service. An acknowledgement at the very least when entering the store would be nice. They do not offer appointments and do not staff appropriately to handle their clientele. Additionally when you do finally get assistance, your customer service representative will go help other clients when they think they have a bit of free time (ie your phone is updating or transferring info - all the while you are waiting for them to come back to help you. I was there for over two hours just to get my phone case replaced that was under warranty from AT&T. Very disappointed. I would jump at the chance to give negative stars if I could. read more

AT&T is the worst. We had no choice but to use AT&T Internet for our house. It's just as bad as you thought. Terrible Internet service, constantly drops you, super slow. Then when you schedule an appointment for the tech to fix it, they give you an 8 hour window and don't show up. Don't use AT&T unless you have no other options. read more

Stop! Go to a different store! Attempted to buy an iPhone 16pro and they tried to swindle me into a bundle, to close my current account and open a new one, and they lied to to AT&T call center when they asked if the store worker was calling from a store! The call center told me to stop any transaction and leave the store. Then.... Went to this store to get a replacement glass for my phone, and they told me I don't have the lifetime warranty coverage- even though they can clearly see I did, I can clearly see I did, AND we all can see this was not my first time getting a replacement glass. AND.... The other staff (who were not helping anyone) were slouching in their chairs, playing on their phones, falling asleep. Not one smile or acknowledgement. A horrible store, horrible customer service. What a shame! read more

The AT&T. Has got to be the worst service of ANY business!!!! After waiting 2.5 hours, I request an appt but no one ever schedule my 10AM so I sat for another 2hours!! Other disgusted customers told me it wasn't a company store so Monday cares & they can't retain employees!!! I regret not staying with Eireless Networks!!!!! read more

AT&T is a scam -- avoid the Encinitas store like the plague. The rep there didn't know how to port my number and screwed up my account by adding a second line I never wanted. AT&T's "solution"? Force me to buy out the phone upfront and erase the deal I signed up for. Six months later, their disaster of a billing department still hit me with a $400 bill for the same phone I'd already paid off. Coverage? Pathetic -- I could barely make calls with 1-2 bars. When I went back to the store, the associate literally shrugged and said, "What do you want me to do about it?" The Encinitas store associates are useless and should all find new day jobs. Today was the final straw. I walked into Verizon, switched instantly, and had full bars right away. AT&T's "fix" was sending me a Visa gift card for their screw-up. What a joke. AT&T has the worst coverage, the worst billing, and the worst employees. If you live in San Diego, don't waste your time or money -- choose any other provider. read more

I had a similar experience to others that have left reviews regarding "upgrades" and misleading sales people. I went to the store to trade my old phone in for a new and was informed that I could do so for no cost besides tax on the new phone. This involved adding a new phone line which I will admit was confusing, although was reassured, "You're lucky. This promotion is ending in three days." I did not have any reason to believe this wasn't true. Long story short, this whole situation has cost me $300-400 (not just tax on the new phone), hours lost leaving voicemails at the store, going to the store, calling ATT and being told that there was no such promotion, and ultimately talking to the manager who essentially accused me of not understanding what I had been told. There were no apologies and/or offers to resolve in any way. I would recommend choosing an alternate AT&T store and avoiding the headache. read more

Finally went to get internet for my house and the staff was very helpful very professional explained everything to me and felt comfortable with the prices and how everything works the team and store itself was amazing ! Definitely will recommend ! read more

I went in to get a phone to replace an Apple Watch and was told I couldn't keep the same number. I called AT&T and they said I could - but when I went back to the store they said it wasn't possible. And- refused to call the main line. I called AT&T again and had to do it over the phone and get a new phone shipped. It IS easy to do. read more

Poor service. 2 weeks ago I bought a new iphone and was treated fun, although the staff are all incomptent. I needed help closing my cable and after being on hold for 80 minutes I went to the brick and morter. They said, "oh we cannot help you." Now, if you sign up for a new service they might help, but try cancelling and see what happens. Terrible.I am a senior with a disability and they refused to help me. read more

ATT has horrible customer service. After being told my modem would be delivered in three days, and it not arriving after six, I had been on hold for over an hour before finally being told it would now be two weeks before arrival. After being transferred to another agent and another 45 minutes on hold I was given the option for a call back in another hour. Any call to any service number results in nothing more than listening to a robot repeating ATT advertisements about their excellent service. I'm done with them read more

Terrible customer service. My husband and son were working with a sales person. The guy was drawing up paperwork and disappeared for 25 minutes. Never came back!!!! They found out he was in a phone call. What type of BS service is that!! Wasting a customer's time and basically not giving a crap. You should be ashamed and fired. read more

Rude and condescending, and quite possibly the worst customer service ever. Avoid this AT&T location. They don't care and didn't help resolve our issue and we have been AT&T customers, with 8+ lines in our family for over 20 years. AT&T should be aware of how they treat their long term customers. read more

Ray is THE man! Buying new phones and dealing with our account is always a headache and he made the process painless - found plan discounts to add to our account - set up 2 new iPhones (transferred over in 20 min) - very professional the whole transaction - very knowledgeable on all products and options - kept us smiling Dear AT&T corporate Ray is the reason we will continue to be proud AT&T phone customers. 22 Years of service with AT&T (so we've been with the company for years and have seen it all) - @neek93 on insta read more

AT&T Store - @neeks93 on insta - Mobile Phones Near Me - Encinitas, California

HORRIBLE CUSTOMER SERVICE FROM JACK! He was condescending, unprofessional, and did not help me/my family at all. My 70+ year old mother called me in tears because this kid was such a bully. When I called to speak to the manager, JACK intercepted the call (while chewing food) and told me there was no manager on duty to speak to me. Would not provide a time I could call back to reach a manager and literally said "you can keep trying to call until one is here to speak to you". As someone who works in customer service, I am blown away at the low standard of this place and by the 3 other 1 star reviews this month, I can see I am not the only one. We have had our phones, internet, and cable through AT&T for 20 years and are leaving the company solely because of the horrible customer service at the Leucadia location. read more

What a waste of my time. Will go to apple next time. Went in to get a new phone and they gave me one, left paying the taxes and all that. Then 5 days later they call me and say the payment didn't go through that i have to go back in person and they need to run my card again. All of this is their fault. Then i go back in and have to wait over 45 mins. I get home to get an email that my entire rate plan has changed and now I will be charged $40 more per month.. not just the first month,, the on going monthly rate. They can not do anything over the phone so now I have to go in again to talk to them about a rate they made up all by themselves. Also please note they transfered my phone while i was there and said it would take 45 mins, it took 6 hours, during the middle of the day when work calls come through. Just so you know the apple store can do the transfer in 15 mins. Will not be going back to this store ever and it will be much easier and quicker getting a new phone from the apple store. read more

Walked in walked out. Feel bad they are so understaffed or such a lousy employer no one wants to work there. Can't recommend. Might even change phone plans. Not only could they not help me, but the employee was so dismissive and indifferent about me even coming in to inquire on plan upgrades and products. Peace out AT&T read more

Jordan was a great help. He resolved my phone issue in a timely manner. He was patient, knowledgeable, friendly, and efficient. He also managed to save me money on my bill. Thank you! read more

Just left this AT&T branch and we just would like to commend Fabian. He took his time to help us and we appreciate his patience and problem solving skills. Our issue was a bit complicated but he understood what was needed to fix it. Thanks again! Keep up the great work, Fabian! read more

The store rep, Joe, was very attentive to my needs. He answered all my questions patiently and knowledgeably. He was friendly, experienced, and intuitive. I appreciated him helping me through the process of comparing which phone model would best suit my wants and budget. He also helped me find a suitable phone case and even found a screen protector. Joe answered all my questions/concerns and I am grateful to have had such a positive experience at this store. read more

Given incorrect information and was sent to other stores. Left my account a mess and I had to spend hours on the phone with customer loyalty to straighten it out. They failed at a task as simple as issuing a sim as I was sent home with a sim card that was not provisioned. I had to go to another AT&T store to get a working sim for my number. Will be taking my business to Verizon as soon as I have time to head to their store. read more

Ignored? One service person on the floor actually helping small family and the other services person having a chat session with a friend Foreverrrr. Another customer and myself sat and sat and sat and I chose to walk out Sad service :( read more

I've been in this store 3 times over the last few weeks to order a new phone, pick up said phone, and trade in my old phone. Each time, I've had excellent service. Today, Travon helped me trade in my phone. He was friendly, professional, and took his time to help me. Sadly, each time I've been in, I've seen customers upset/frustrated/yelling at the sales associate. Being frustrated with a feature on your phone or your phone not working does not give you the right to yell at someone who works at an ATT store (or yell at anyone). Please give the employees a break. read more

This store is no longer staffed with technicians or even people who provide customer service- it is entirely focused on selling phones and equipment and upgrading your plans. If you have questions about your phone or your acct, they will most likely send you to the website. (Duh, I could have done that at home but I actually came in to have someone provide more detail to my particular situation) You are better off just calling the ATT 800 number if you want to talk to a live person. No need to drive somewhere and then wait in line for help.. read more

Incredibly slow staff. And unfortunately not knowledgeable. My advice is go to the Apple Store read more

I think this was the WORST customer service I've ever gotten! Spent an HOUR in the store and could not figure out why changing a Plan took so long! I asked the manager to help me with this...she spent 3 min, and then went back to texting on her phone (no other clients in store). VERY aggravating!!!! read more

Quoted one hour wait by an understaffed store for a mere trade in. Came back an hour later. Waited another half hour and was told it'd be 30-45 minutes longer. Apparently the trade in can be done in seconds, but why would they efficiently give you money back? It's a ploy. Three people working and one is assigned to "check people in". Meanwhile, one of the two other agents is talking to another customer at a table about grapefruit trees rather than helping other customers get on their way. The other working with a customer who wasn't even on the board/in line. Inefficient. Understaffed. Poorly managed. Go to a different store. Or better yet, different company. read more

Today I went into the AT&T store with my mom. She was in dire need of a new phone. As we approached the store we were kindly greeted. The sales rep that assisted us was Nick. He was very honest and patient with us. My mom was purchasing a newer iPhone (major upgrade from her iPhone 6s) therefore she was behind on a couple updates.... Nick took his time answering her questions and assisted her in backing up her phone. We had a little trouble with her voicemail box. Again he took his time to help us fix that. Overall we were very happy with our experience and will definitely be coming back as needed. read more

I have worked with Belssy my last few visits to the store. She is personable and knowledgeable. She is a great assets to this ATT store. read more

The service at this ATT store is amazing!!! Joe is very professional & patient. Highly recommend going here for all your needs!!