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    Verizon

    2.9 (231 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    27 days ago

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    Verizon S.

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    4 months ago

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    Verizon S.

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    6 days ago

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    Verizon S.

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    8 days ago

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    7 months ago

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    2 months ago

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    1 month ago

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    1 year ago

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    2 months ago

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    1 year ago

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    Verizon S.

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    1 year ago

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    8 months ago

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    5 months ago

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    9 months ago

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    1 year ago

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    1 year ago

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    10 months ago

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    7 months ago

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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    3 years ago

    Even though they were busy the techs were organized, friendly and efficient with everyone's time

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    12 years ago

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    4 years ago

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    2 years ago

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    Page 1 of 6

    Ask the Community - Verizon

    Review Highlights - Verizon

    I had one of the best experiences I've ever had in a Verizon store or any other company with Steven Han's help.

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    Best Buy Encinitas - the TV I'm looking for is not on display

    Best Buy Encinitas

    (284 reviews)

    $$

    I placed an online order for a kindle that I bought for my step mom's birthday. The online pick up…read moreoption is always quick and easy when stopping into Best Buy, but the parking lot can get chaotic at times. I was able to find a parking space pretty quickly. When I walked in, right away an employee asked if they could help with anything. I let them know I was there for an order pick up and they directed me to the cashier. The whole process took less than five minutes! I was running behind that day and the order pick up option saved me so much time.

    Purchased an Open Box Item from Best Buy online and had it delivered to my house. When it showed up…read moreI opened the box and it was missing items and had the wrong stand for the monitor as well. I brought the return into the Encinitas manager who clearly stated to me "Open Box" items purchased online cannot be returned in store and that I would have to return it to the store it came from which was Menifee. I then tried another location nearby and had no issue returning the Open Box product and purchased a new one there. I will no longer give my business to the Encinitas location. This manager was insulting and even stated she had been with Best Buy for six years. No customer retention or attempt to satisfy my complaint or issue with purchased product. Encinitas location has lost my business and if I had the time I would hold a sign encouraging customers to shop other Best Buy locations.

    Target

    Target

    (244 reviews)

    $$

    I actually still like Target even tho they have done a few things that I didn't like since 2024…read more However, I also want to avoid using Amazon as much as possible. Right after my misadventure and frustration at another nearby store, I ended up at this Target. It's a large Target with a good sized grocery area, clean including the restrooms, a Starbucks and a pharmacy. The beauty/personal care product area of the store is fairly large. I miss having Ulta here, but oh, well. Even tho this store is fairly busy, they don't have whole aisles of products locked up, unlike a nearby competitor. I found what I wanted and plan on coming back when I have more time. I stopped over in the grocery area, where Francis who may have been working as a Target personal shopper filling someone's list, asked me if I needed help finding something. It's so nice to feel seen in a store. As a senior, I sometimes don't feel that way. As I was going back to the registers, I noticed other employees asking people if they needed help finding things - one even walked a shopper over to the area that had what she needed. I feel like in what seems to be a stressful time in the world and in many of our lives, with increased prices and conflict. I will still choose to go shopping in an actual store if possible, especially a store with good customer service and unlocked nail polish remover. I just wish that Target would again have products that supported the LGBTQ and black communities. Even tho I am a straight old white lady, I still bought some of those products.

    This target is usually a pleasant shopping experience due to its organization, lack of crowds, and…read moreeasy to find parking. Many seem to order ahead here and drive up to pick up. I don't come to this location regularly just because they don't seem to have my usual items in stock consistently, but occasionally they will have the last 'hard to find' or limited item in stock compared to all surrounding targets.

    Apple Store - Carlsbad - Apple Watch

    Apple Store - Carlsbad

    (516 reviews)

    $$$

    I'm writing to express my sincere gratitude for the exceptional help we received from Eddie at the…read moreApple Store Carlsbad. We came in feeling extremely stressed after my husband clicked on what appeared to be a legitimate email offer, which turned out to be a scam. He had entered his credit card information, and we were deeply concerned that his laptop had been compromised with malware. From the moment we walked in, Eddie greeted us with professionalism and genuine care. He quickly got us onto the Genius Bar waitlist and took the time to listen to our situation without judgment. What truly stood out was his ability to calmly explain how malware works and what risks we might be facing--it immediately put us at ease. Eddie carefully walked us through the process, checked the laptop thoroughly, and shared the appropriate tools to ensure there was no infection. The relief we felt after learning everything was safe is hard to put into words. His kindness, patience, and expertise turned what could have been a very upsetting experience into one where we felt supported and reassured. Eddie is a true asset to Apple, and we are incredibly thankful for his help.

    You do your customers a massive disservice…read more Treat it exactly like a car: 1. I Drop off car/product 2. YOU Fix 3. YOU Call me to come get it. Inefficient and backwards. Hours-long waits instead of just dropping off your product. Apple makes top tier products but their CS and this whole process is an abysmal failure. Jobs rolling in his grave. Very inattentive staff. Sluggish 'check in' process. I loathe coming here. Avoid if you can.

    Best Buy

    Best Buy

    (453 reviews)

    $$

    Service: Scheduled an appointment online, then stood in line and waited to let someone know I was…read morethere for appointment. Doesn't seem to matter if you made an appointment or not, but better to do so in case it gets busy. My 1 year old computer had a corrupted disk drive and I didn't buy a warranty. They said they could look at it for $395+ if I needed a new drive it would also be additional. The other option was buy a year warranty membership for $195 plus anything else I might need so it cost about $315 to fix my claptop, an HP. I dropped it off on Friday, picked up on Sunday night. Cheaper than buying another laptop. Selection:Walked around and they have lots of great high quality products Value: Seemed expensive but everything is expensive these days. Happy I didn't lose all my files and laptop working well. Noteworthy: GeekSquad Service was great, the guy was professional and knowledgeable

    Today marks the worst interaction I've ever had with a retailer in my 40+ years of consciousness…read more Here's the recap: I recently bought a tablet from a Best Buy (BB) competitor, but I saw a better tablet on BB's website that was an open box. I returned the first tablet and immediately went to the San Marcos BB to buy the open-box. The item was cosmetically fine, and the box had "Inspected by Best Buy" stickers on it. Great, so far. I got the tablet home and charged, but when I went to do the initial setup, the tablet was *still logged in by the previous owner!* So much for "inspected." I performed a factory reset and tried again. Nope, factory reset protection meant I still needed the previous owner's credentials. I called Geek Squad (GS) and they assured me they could handle it. I drove BACK to the store, only to be told the tablet could be returned or exchanged. Seemingly annoyed with the most basic form of customer service, the 20-something redhead GS member told me two stores with comparable open-box items. So later, I drove to *another* BB store, only to be told they could not locate the item. Wow. Ok, I'll take the credit on a gift card, since my debit card would take days to clear a refund. In the BB parking lot, I used the gift card to order a comparable (but out-of-area) open-box item from their website, then I drove an hour home. When I got home, I had an email that the order was canceled because they could not locate the item at yet another store! Now there's no tablet and no money left on the gift card. I talked to four different overseas CS reps, telling the story four different times, only for them to tell me they will investigate and then mail out another gift card in 2-4 business days. Today is Wednesday and I need the tablet this weekend. Four business days means, maybe, next Tuesday. That's fitting, I guess. See You Next Tuesday! I'll waiting at the front door of my bank in the morning, and filing an immediate charge-back for the $300 that has vanished into the ether. This is completely unacceptable for any retailer, let alone one of BB's size. I'll do everything in my power to avoid shopping at this chain, ever again. Say Hi to Circuit City for me

    Verizon - mobilephones - Updated May 2026

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