I went to the 3rd party Verizon store called Victra in the Delray Marketplace to setup our new A16 iPad. I came in at the right time because there was absolutely no wait. Ryan was the representative who helped me and he was terrific. He devoted his time to make sure everything was in the cloud and then installed on the new iPad. I bought a couple of accessories from him such as the screen cover to protect the glass and also the Case. I was concerned about the price which was extremely high and compared on Amazon, which of course was cheaper, but it did come with a full guarantee for life and I know he would the screen cover on properly that I wouldn't make a mistake. When he went to charge me the price on the register,It was $100 less money and he also waived the $40 fee for his service because I was buying the Accessories from him. There was an issue with some of the emails not coming through. So I went home and the next day everything installed properly before returning the old iPad to Verizon through UPS I went back to Victra and Ryan helped me make sure that everything on the old iPad was wiped clean. He had a great attitude and was a lovely man to help us. I highly recommend going to the store. read more

Verizon - Inside store - Mobile Phones Near Me - Delray Beach, Florida

My wife and I decided to upgrade our phones and watches. I opted for the IPhone 16 and my wife the IPhone 16 Pro Max. We're satisfied with our Apple products. Our technician Antonio took good care of us, he was super friendly, knowledgeable, helpful and professional. He would be a great manager, he's very competent, and meticulous, rare these days! Next time we go there, we'll ask for him that's for sure. Keep up the great work! read more

Avoid Victra on Lyons Road - Terrible Experience I needed a new phone after breaking the screen on my old one, so I booked an appointment online for 11:00 a.m. When I arrived, three employees were standing together and didn't even acknowledge me. After more than five minutes, Brian (apparently the manager) finally asked if he could help. When I mentioned my appointment, he seemed confused--even though Victra's own site offers that feature. I explained that I'm a senior and wanted a simple phone. We chose a model, but then Brian started pushing Verizon promotions: internet (which I already have through my HOA), plus a free tablet or watch--neither of which I needed. He began transferring my data and told me to return at 12:30. I came back at 12:40, but didn't get my phone until 2:00. Brian then insisted I keep my broken phone with a new line, which made no sense. He mumbled about Verizon issuing a replacement, then brought out an internet device and a watch (which looked ridiculous on my wrist). Meanwhile, the store was packed with about 20 other seniors, all waiting while staff scribbled transactions in a notebook because their internet was down. Feeling pressured, I assumed the "promotions" were free. Wrong. My first bill was $505, with ongoing charges of $296 per month--more than double my old bill. Thankfully, Verizon corporate helped me, advising me to return the equipment. When I tried, only one employee (Orelia) was working. She dismissed my online appointment, claiming Victra was removing that feature and that I should have called (though they never answer the phone). She refused to process the return, saying only the original salesperson could handle it. I was furious. Verizon corporate resolved the internet device issue, but because the watch had been opened in front of Brian, I had to return it to Victra. My son came with me, and despite Victra's customer service telling me I could return it to a Verizon store, the corporate Verizon manager explained they don't handle Victra's inventory. Eventually, Victra reluctantly accepted the return. This entire ordeal felt predatory--borderline elder abuse. Stay far away from this store. read more

I went into this store at 145 pm and finally left at 305 pm, after the 2 employees spent the entire time working on 2 customers. I was interested in a 4 line family plan but will never go with Verizon after this terrible experience. 9 one employee say around with a woman without saying anything for 10 minutes while I was waiting. read more

Hidden fees, over charging. Ridiculous prices. Oh, for convenience we`ll email your receipt. So, you don`t know how much we over charged you for the so-called deal. read more

Merrick the assistant manager worked with me and my wife and gave us great service I would give him a five star he worked with us trying to unlock three different phones and reinstalling them from AT&T to Verizon with great success. read more

Had an issue with my phone, but hundreds of miles away from my residence and Verizon store normally utilized . Siri provided me with this location, and I am so grateful! Arrived immediately upon store opening, and TJ could not have been more professional, nor knowledgeable and efficient! Problem resolved, one happy customer! read more

This recommendation is in reference to the GoWireless store in the shopping center located on Lyons Rd. & Atlantic Avenue. Brian exceeded our expectations. My wife & I went in to inquire about repairing or replacing her IPhone5, which was having problems. Through Brian's investigation, he found that there was a discrepancy between our records & Verizon's records. This could have been an irreparable problem, but due to Brian's persistence and commitment to helping us solve our problem, we were able to leave the Verizon store with a brand new IPhone7Plus. This was NOT easy, as he had to "go to bat" for us with not one, but several levels at Verizon Customer Service. Additionally, Brian set up the phone for Barbara, installed a face protector, and answered several questions about the operation of the device. We had been to other Verizon stores, but none of them spoke "Senior." Brian was non-judgemental, and was extremely cheerful and patient throughout the process. AT 22 years old, he knows how to deal with people, even those who are not tech-savvy. It was a pleasure dealing with him and we honestly believe he was pleased to be working with us. Verizon is lucky to have him. Gary & Barbara Dubler read more

This store has no respect for the customer. Called and asked for someone to call me back and no one did. They sell you a plan that changes in the middle after they take your money. Don't give you a choose and they expect you to be respectful to them but they are not to you. read more

Went in with a problem and came out with it solved. Danielle ( manager) was of great help! I highly recommend this location. No pressure just solutions. read more

The most helpful Verizon store I have ever been into. Also, have never waited in a line. They are incredible employees and this location is a hidden jem that I hope to see utilized more for the stores sake! read more

What a great experience! I'm not the most technically savvy person, and I needed a LOT of questions answered and features explained. Thank you so MUCH to Tad, a true gentleman and consummate professional, all of your patience was amazing! 5 stars! read more

Danielle went out of her way to give us great customer service, we went out of our way just to see her.. very informative! As a former Verizon employee of 37 years I know good customer service when I see it and she went above and beyond. Highly recommended. This should be brought to managements attention read more

The service is 5 Stars. We live In New Jersey and we wait till we are in town to do anything with are Verizon phone. Tad is the best!

This is the best Verizon store I ever went to!!! Octavio and his assistant were knowledgeable and efficient not to mention went above and beyond helpful! I can't recommend them highly enough! I wouldn't think of going anywhere else!!! Thanks guys, you're the BEST!!! read more

I have frequently visited this store many times. They have helped with my Bluetooth and phone problems. They are very knowledgeable and curdious. I really enjoyed working with Tad, he is FANTASTIC!! read more