I'm a senior (75+ years) and I messed-up my current iPhone (2024) (following more of their "dam…read moreup-dates") & iWatch (2018) and was locked out. After spending several hours yesterday trying to get back in, I gave up and today (Sunday) & I took the phone & watch to uBreakiFix. What a surprising experience compared to the Apple Store. The young man working there was professional, patient and pleasant. And, he solved my problem in just a few minutes. I strongly recommend uBreakiFix and will definitely be using them again for any tech issues I have. Thank you!!! ~RC

I brought my PlayStation in for repair and got it back in worse condition than when I dropped it…read moreoff. It was clearly taken apart in an attempt to fix it, then labeled "unfixable" or too expensive to do so--but instead of reassembling it properly, they returned it missing screws and without the internal factory cover. This is completely unacceptable. It's not your decision whether something is "worth fixing"--your job is to either repair it or return it exactly as it was given. What I received back was careless, incomplete, and honestly a mess. I ended up ordering the parts myself to try to fix it, and that's when I saw just how poorly it had been handled. This level of negligence is beyond disappointing. I would not trust them with any device.

What a pleasure! Kristian and Kevin made the…read morechanges from our AT&T phone service to Verizon in no time. Happy, attentive, accommodating and respectful from start to finish. They deserve more than 5 Stars! Thank you so much!

Both Christopher and Marcus are extremely friendly and helpful. Although this location may be…read moreslightly out of the way we make the drive to ensure that we get the best service available. I'd recommend visiting this location when upgrading your phone, or looking for accessories

Having an Apple Phone and needing a new case protector of screen protector, I thought the most…read morelogical place to go was The Apple Store. To my surprise and disappointment, the Apple Store was no longer stocking either for my model, an Xs Max. Immediately outside the store was a kiosk selling all sorts of accessories for numerous brands of mobile phones. While I was looking for a black or gray phone case, which they did not have, I settled for a blue one. The rep, whose name was Chilli, expertly removed my damaged screen protector, cleaned the screen, and placed a tempered glass protector. He did the same for the case protector. I was done in less than 5 minutes, mission accomplished. Highly recommend this as an alternative to Apple Store for your Apple compatible accessories.

i went in to get my camera fixed, two days later it broke again. the number online doesn't work…read more awful

Customer service in the toilet stay away! Can't answer any questions ..... employees have no idea…read moreabout security breach

This place is horrid. Was told my new phone plan was 60.00 per month with non automatic billing…read moreand turned out to be 75.00. Customer support said I had upgraded my plan. Ended up getting two back to back bills for 160.00 and have no idea how they generated hundreds of dollars of extra charges etc and now threatening with non payment for collections. I have had AT & T play billing games before and they are the king of tack on charges and smoke and mirror games. Hence the reason, so many customers go to online sources for mobile phones.

This store has been closed for well over a year and the original guys Mike and Tim left close to 3…read moreyears ago and the new people ran it into the ground. This store no longer exists.

This is not a company store that does not care about you. Mike and Tim give personalized,…read moreprofessional and courteous service. They are the real deal. Knowledgeable about every aspect of phones. Just a real pleasure when cell phone service companies can be so stressful.

Michael helped me today with my phone issues. He told me he just started in this store and his…read morecustomer service was amazing. If you come to this store, work with him. He has a lot of patience and very knowledgeable!

Michael was great! Very patient! Would recommend to anyone coming here. Great addition to the team,…read moreI hope he stays

It's closed, for lease sign on the door. This location is closed, there is a for lease sticker on…read moredoor

I broke the screen on my iPhone X. My sister broke her iPhone X screen. So I needed to get two…read moreiPhone X fixed ASAP! I looked around on Yelp and found this highly reviewed place and called and asked if they could fix my phones. They were fortunately having a special and were able To see me that day and have my phones ready. Unfortunately I was super busy for about a week and kept missing them. So today I asked if they could see me and even though they were going to close, they kept the store open for me to come in and get my phones fixed!!! Now I can type again and have a beautiful lovely screen! They even added some screen Protectant glass and have a 30 day warranty if there are issues due to installation. I'm so happy! Thank you Rafa and Matt!! You guys are so awesome, nice, and fun. I hope my phone never cracks again but if it does I'm definitely coming to you!

Just a quick note cricket doesn't open until 10 AM and closes at 11 PM Easter standard timeread more

This location is sub-par. It's fine if you don't mind waiting, and you have to go in there knowing…read morewhat you want. Sure, this is no Verizon or AT&T, but I'd rather save $60-$100 a month then go to a posh store.

Poor customer service. Attendant was too busy with a friend to bother with us. Such a horrible…read moreexperience, we were ignored for a good 20 minutes. We chose to go to Metro PCS where they seemed to care about our businesse.