I called this place a long time ago, and I was impressed as to how helpful the person was. When I…read morewas back in town, I brought an old iPad with a broken screen. I should have brought the iPad here when there was just a slight amount of damage to the screen, because now it was beyond repair. The person was very honest in saying that he could replace the screen, but since the screen would be unable to lay flat onto the iPad it would just crack again. He had numerous refurbished iPads for sale at a reasonable price. I would highly recommend this place. He could have easily just changed the screen, but instead he was honest in letting us know that it would just crack again. I highly commend his honesty.

Super service...fixed the phone in short order!…read more They teplaced the phone ear speaker so my 97 year old father can keep the phone hw is used to...thank you!

I came here to have a phone reset that I was going to sell. I usually have to wait at TMobile…read morestores because they are constantly busy. Luckily, they were not swamped like usual. Rochelle, the store manager, helped me out. She is fantastic!! The man in front of me was rude to her. She handled it like a champ!! Love that. It was totally unwarranted too. What goes around comes around... Ok, back to the review. She handled the reset in no time despite me not knowing my Samsung password. It was quick and she did a work around so I did not have to go through the hassle of finding out what the password was. Kudos to her. She has been a manager for 11 years and should definitely be promoted for her class and knowledge!

I was with Verizon forever but consumer reports indicates that T Mobile has better customer service…read more& service now. Their rates are significantly less expensive & they are offering an iPhone 16 pro max special. They are giving me over $1,000 for my old iPhone 12. Harlyn was very knowledgeable & helpful. She spent a lot of time with us explaining all the options and pricing. Unfortunately they don't have any in stock & can ship one to us next week or we can go to the Apple Store also in the Boca Town Center Mall.

Bait and switch by store employees…read more AT&T has been made aware of this pattern. Don't trust the employees or manager. Stay away there are other reputable vendors that don't let their sales people do this.

I've had decades of not trusting AT&T. Despite that my internet is AT&T and my cell phone runs on…read moreAT&T. Which bring me to having had my phone taken last weekend. I found myself without a phone and having to go get a new and the work to get it set up and things transferred. I went to the Boca mall and got my phone from Apple. They were nice about things but couldn't actually set up the phone due to security issues. So I went over to the AT&T store. I hadn't been in before. It's a nice one; clean, bright and a cheerful energy. A gal there had just finished with a couple and pivoted to help me. She was a younger gal, I think her name is Valaria. She was really great. She was very patient as we went through step after step to get it set. It was a bunch of steps but after a methodical process we got it done. She was so exceptional I made a note to give a shout out too.

Stopped in to pick up my Apple Watch, and honestly, the experience was... fine…read more The customer service wasn't bad, but it wasn't great either -- just kind of indifferent, like they're running on autopilot. Nobody went out of their way, nobody really cared, and it felt more like a transaction than an experience. The upside? I was in and out quickly, which is all you really want sometimes. Apple doesn't have to do much these days beyond stocking the shelves -- the products sell themselves. Still, for a company that prides itself on sleek experiences, this one was nothing to write home about. The Apple Boca Raton is expensive and the service that we get is meh at best. Quick, efficient, but lacking any personal touch. You'll get what you came for, but don't expect magic -- just merchandise.

Not kidding, over one hundred Apple fanatics inside this store. Alot of staff walking around…read morewearing green t-shirts assisting customers. One thing for sure is the large black stand alone A/C units at each of the four corners are cranking cold air into this place. Should I finally switch from an Android phone to an Apple? This is a difficult question that I have been pondering the last fifteen years. But those dreaded auto updates that screw with your apps - so not really sure. Hopefully going to get some feedback from the staff here today. Well, no greeting yet but I asked the green shirt and said I am next on the list. How is this possible since I never gave him my name. Not sure the process here but cool stuff with some confusion.

I had problems with my I Phone and took it to this store…read more Omar, the manager was extremely helpful and even made an appointment with Apple to fix or replace my phone.

They will sign you up for a plan quick smart. But if you ask to disconnect a line, they will…read morebasically laugh in your face.

I was waiting inside. Service folks seem knowledgeable and friendly. The selection of phones and…read moreaccessories was abundant. Have a good plan so great value.

They were very busy for black Friday. But they got me my pick up order and traded in my old Watch…read moresuper quickly and professionally. I didn't catch the names of the guys who helped me, but they were great as was a lady who I believe was a manager.

Went with a friend, a long time Verizon customer, to upgrade her phone after receiving an email…read more Gruf staff member told her the offer was not available in store and suggested she upgrade her plan and increase her monthly charge by 70%! Laughable! Offered it with a straight face! Overall cold and harsh. One fellow smiles and is pleasant, the other folks not so much. Glad I'm not a Verizon customer!

The store is very clean. The staff are very friendly and helpful. They welcome you when you walk…read morein and know their business so they can answer any question

Hi guys! I'm so glad to meet Axel today! He is and excellent customer service agent! He did a great…read morejob! Really professional and patient! He also speaks English and Spanish! I really recommend him and this store!!! Congratulations Axel !!

very impressed with the T-Mobile store at 5550 Military Trail, between Yamato and Clint Moore…read more went there to sign up for home Wifi internet and had a surprisingly pleasant experience. VICTOR helped me with everything in an expeditious and professional manner. and his colleagues, CAMI and WEX also took the initiative to assist as team players. they offered to help VICTOR with issues during my sign-up without being asked. all three were friendly and attentive. even tho it was near end-of-shift, they were not on their personal cell phones, but instead they were committed to their roles and performed them with a smile. it was a pleasure to have met them and i look forward to frequenting this location again. thank you, VICTOR, CAMI, and WEX. ps love my pink blanket!

4 stars but laughable. Not the employees fault. Process started on line at home around noon…read more Progressed to a 611 fone call. Then they cancelled the new fone order & instructed to go to the store. The store could not process an order because every time they tried to re-create an order for an upgrade, the system would kick it out and reject it. The employees ended up calling their own customer service to find out WTF.? after an hour of comversation, a screen share episode, deleting the app and reloading it, shutting off the phone and restarting it, and several signing out of the T-Mobile app and signing back in nothing worked. No matter what they did the system would not allow the rep processing of a phone purchase. Your final conclusion was the system won't process more than one upgraded time and it takes 24 hours for the system to acknowledge the cancellation that was made earlier. Through this entire process, whether it was customer service on the phone or the guys at the store, I must've been asked a dozen times have we answered all your questions, or have we done everything we could to solve your problem? And the bottom line is, "no you all suck." from the customers perspective I don't really care whether it's a software problem or a company programming problem or just a bunch of idiots that don't know what you're doing. I was not able to order a new phone today. So the ultimate answer is no, nobody's done their job properly because I'm an unsatisfied customer at the present time. And the reality is, it's not like I can just go somewhere else and get a new phone. Unfortunately, once you sign up for service with the cell phone carrier, you're kind of pretty stuck and committed. Which is probably why customer satisfaction is low on their priority because they know you can't just walk away and go somewhere else. I'm sure this is more of a T-MOBILE problem than the employees problem. Let's face it. They just work there. They didn't program anything or designed anything, but nevertheless from the customer standpoint, I don't really care where the problem originate from. The problem still exists.

Having an Apple Phone and needing a new case protector of screen protector, I thought the most…read morelogical place to go was The Apple Store. To my surprise and disappointment, the Apple Store was no longer stocking either for my model, an Xs Max. Immediately outside the store was a kiosk selling all sorts of accessories for numerous brands of mobile phones. While I was looking for a black or gray phone case, which they did not have, I settled for a blue one. The rep, whose name was Chilli, expertly removed my damaged screen protector, cleaned the screen, and placed a tempered glass protector. He did the same for the case protector. I was done in less than 5 minutes, mission accomplished. Highly recommend this as an alternative to Apple Store for your Apple compatible accessories.

i went in to get my camera fixed, two days later it broke again. the number online doesn't work…read more awful