This is a bit dated. I have to service my iPhone before an overseas trip; battery needed to be…read morereplaced. They were great with the pricing and the wait time was minimal. While they were working on my iPhone, we went to get a haircut. After I finished my haircut and returned, the phone was ready. Nice experience

To start with..... What a breath of fresh air!! I went here thinking that I needed a new screen &…read morebattery. Gerry, easily could have totally sold me on these items. He looked over my phone & 1st thing he said was "I can't take your money..... there is ZERO wrong with your phone" & proceeds to tell me that I have too many videos & photos saved using up my memory!!!! WOW WHAT A GREAT GUY!!! No 1 (here in SoFlo) has ever been so honest!! I highly recommend this small cellular store for ALL of your cell phone needs!!! Thank you Gerry YOU ARE OUTSTANDING!!!

Very nice :-) it's a bummer they don't sell laptops they do sell watches phone plans and other…read moreaccessories and items and stuff yeah it's a bomber they don't sell the computer computers so yeah

The store is very clean. The staff are very friendly and helpful. They welcome you when you walk…read morein and know their business so they can answer any question

5 Stars for great service in a pinch by Jamie…read more We went to Verizon the 23rd of December imagining it would be an absolute nightmare. We had a few tasks and thought they'd rush us out. Jamie couldn't have been more friendly and attentive. She stuck with us through calls to the 800 number to set something up that she couldn't. I really appreciated her demeanor and willingness to help and take the problems through to their resolutions. Otherwise, the space is clean. I'd recommend going to this location if you ever need to get phone things sorted for yourself or a loved one. Jamie stuck with us the whole time and really eased our typical concern that we're probably going to be that love-struck

Very disrespectful and unwilling to help. Usually, businesses are better in Boca. I am not sure…read morewhat was going on. They would not give me their names but I have proof.

Fast, Honest and affordable! My laptop had an issue with it not turning on or charging. I brought…read moreit in on a saturday and was able to get it back repaired and working in less than an hour. Vadim was very helpful! I highly recommend them!

This place was a complete joke. Showed up at 10am, as that's what time they open...according to the…read moredoor...called their second location- owner says he will show up in 10 minutes...10:45, owner shows up, 4 people waiting outside...I wait, I'm nice, no worries. Call back at 4:45 just to check status, "oh we haven't even looked at it yet"...umm okay hoss....day later 3:30, phone call "yeah we can't fix it, bc we are not licensed by DJI..." If you like wasting your time, give them a shot, but I wouldn't trust these guys to fix an iPhone screen, much less a drone.

I came here to have a phone reset that I was going to sell. I usually have to wait at TMobile…read morestores because they are constantly busy. Luckily, they were not swamped like usual. Rochelle, the store manager, helped me out. She is fantastic!! The man in front of me was rude to her. She handled it like a champ!! Love that. It was totally unwarranted too. What goes around comes around... Ok, back to the review. She handled the reset in no time despite me not knowing my Samsung password. It was quick and she did a work around so I did not have to go through the hassle of finding out what the password was. Kudos to her. She has been a manager for 11 years and should definitely be promoted for her class and knowledge!

I was with Verizon forever but consumer reports indicates that T Mobile has better customer service…read more& service now. Their rates are significantly less expensive & they are offering an iPhone 16 pro max special. They are giving me over $1,000 for my old iPhone 12. Harlyn was very knowledgeable & helpful. She spent a lot of time with us explaining all the options and pricing. Unfortunately they don't have any in stock & can ship one to us next week or we can go to the Apple Store also in the Boca Town Center Mall.

I've been a long-time customer of the Apple Store at Boca Mall and have purchased quite a few Apple…read moredevices and gadgets here over the years. I'll be honest my experiences haven't always been perfect. Weekends can be extremely busy, and when a device needs service, the wait can sometimes be very long. I also had a particularly difficult experience here years ago when I had to wait for hours with my two very young children. As a parent, you can imagine how challenging that was, especially when I felt like I was being completely ignored while waiting. But today was a completely different experience, and I really appreciated it. We were helped incredibly quickly, and our issue was literally resolved within just a couple of minutes. The whole interaction was easy, efficient, and pleasant. It's nice to see that even at such a busy location, a simple problem can sometimes be handled so quickly and professionally.

Yesterday, 05/12/2026 I went to the Apple Store (Boca Raton Town Center Mall). It was very busy, I…read morewas planning to spend over $ 2,500.00 in new phones and other items plus I needed Apple Care Support for my damaged iPad Mini. The first green shirt guy was very dismissive an d pointed to Felipe. He said he was the guy to help me. I waited in line to talk to Felipe but when my turn came someone just stood in front of him and Felipe talked to her for a long time. Finally it was my turn, but Felipe was very busy so he made an appointment for me to comeback in 1 hour (5:00 PM). I went on to other errands and came back early at 4:30 PM. When I finally got his attention he told me it would be 20 minutes before he could see me. He went on to take care of a good looking woman as if I was not there. She did not have an appointment but she had a great figure. I think Felipe felt his time was better used helping the attractive woman. We waited for over 25 minutes at which time it was already passed my 5:00 PM appointment time do I told him I was leaving. At 5:55 PM I received a message that Felipe was ready to see me. This was almost an hour after my appointment time. Apple founder, Steve Job, must be turning in his grave every time an Apple employee treats a customer this way. As a Luxury brand Apple customer service sucks. I have invested through the years over US $ 50,000 on Apple products from their first iPod or their G3 Computer to an endless number of iPhones, iPads, MacBook Air, Apple Tower for my daughter's Photography business and IPad Pros for our Wellness Business. However, Apple does not track their loyal customers like other Luxury Brands do. As an example AMEX knows every time I call that I have been their Platinum customer for the last 40 years. Patel Phillip takes me to a special office and offers me Champagne while I wait for their sale associate to bring out the goods. Even My Subaru dealer knows me and goes out of its way to make me feel comfortable while I wait. The attitude at the Boca Raton store must be a reflection of a poor store manager or badly trained associates. Or even worse an example of how T Cook has lost control of the Company. I think his firing is well deserved as he has damaged the brand by allowing their customer service to fall into such level of disrepair. I will buy my wife's phone at the ATT store and make another appointment to get service for my iPad mini at this store. I dread the thought but that is what a monopoly comes down to. Treating your best loyal customers like cattle w/o regards for how much they have contributed to your bottom line.

Really great guys to deal with. Good turnaround time. I've been by three times to fix a various…read moreitems, an older iPhone which needed a new battery, an iPad which had a shattered screen, and a rare battery operated toy with a weird battery that I could not figure out how to replace. He did an amazing job with the phone and the iPad. As for the toy, going in I wasn't even sure if he could fix it and in the end, he could not. But he did give me lots of good advice which sent me in the right direction. Really appreciated that. Overall definitely a guy that you want to keep in your contact list. I know I will, my family always has all kinds of phone and tablet repairs that come up. I would absolutely recommend them if your device needs some help. Five stars.

Paulo S. Was a blessing to us! And very knowledgeable! Thank you! HE was effective and explained in…read moredetail what the problem was with my phone. Service was done very fast! I will greatly recommend him! To all my family members and friends! Thank you!

Went to a few different metro's looking for a particular phone, which none of the metro's had in…read morestock yet. So I decided to go to this one when I got a new phone (from Amazon). I am not from the area so was hopeful that they could port by number over from another carrier and I could keep my phone number. The person who took care of me was Kate. She was fantastic, very friendly, and told me what she was doing the whole time. Was also impressed that she spoke more than one language. Even when there was a delay she vocalized why there was a delay. But she was able to port my number and I am totally satisfied. Only thing I didn't like, but this is not a knock on this one store, but all metro's is that the only phones that are actually turned on for you to see and try are apple phones. All the other brand name phones have a generic card showing the display. But was very pleased with the service by Kate at this Metro by t-Mobile store.

Horrible experience!! There is a young guy with a ponytail. He is rude and totally incompetent. He…read moredoesn't know the basic tenets of customer service. Don't waste your time going to this Metro PCs at 20 th St. He isn't qualified to do janitorial services. This place is a joke and waste of time

What a pleasure! Kristian and Kevin made the…read morechanges from our AT&T phone service to Verizon in no time. Happy, attentive, accommodating and respectful from start to finish. They deserve more than 5 Stars! Thank you so much!

Both Christopher and Marcus are extremely friendly and helpful. Although this location may be…read moreslightly out of the way we make the drive to ensure that we get the best service available. I'd recommend visiting this location when upgrading your phone, or looking for accessories

Long time to set up Xfinity service and new cell phones . Excellent and friendly help from Felipe…read moreCoronel-Abad and assistant store manager Linda Taylor . Walked in and no wait with an appointment set . Recommend this location !

I am probably too upset to write a review right now, but I am so frustrated with the absolutely…read moreterrible service at this location! I went there 2 days in a row and got ZERO SATISFACTION on either visit. I had my purse stolen, which included my wallet, of course. And they won't give me a new SIM card for one of the phones that was in my purse because I don't have valid ID! How am I supposed to have valid ID if my purse was just stolen along with my phone????? I had a photocopy of my drivers license and I had a just expired passport along with me, but that wasn't good enough for them! That was yesterday. Today I return with the replacement Drivers License that DMV actually got out to me quickly and they said I arrive too late to get Service! It was 4:50 on a Sunday they're open until five as far as I'm concerned they're still open for business and knowing that I was in there just yesterday and couldn't help me. They should have at least tried to do something to get my phone working again today, but did they? NO! And then they actually wanted to make an appointment with me for tomorrow. I told them "like my schedule appointment went so well yesterday?! I'm not coming back here three days in a row that's ridiculous and unacceptable!" I'm going to try a different Xfinity location...And hopefully will get better service. Their attitude and customer service is so poor I want to give them zero stars!