I've been a Boost customer for over 15 yrs. Over those 15 yrs I've rarely taken advantage of phone…read moreupgrades unless the phones lost their ability to hold a charge. Last December I went to the Boost store located at 928 NE 62ND ST, Oakland Park, FL and spoke with Manny about getting a phone upgrade. I wanted the iPhone 13 but they were on back order due to the holidays. Manny showed me a different phone, the Moto RAZR, which he recommended and said it was the phone he had. I did inquire about the split screen and asked if it had any issues. Manny explained that the old model did have issues with the screen at the fold but that the newer model was greatly improved. Not wanting to wait 6-8 weeks for the iPhone I decided to buy the RAZR. All good for about 4 months. About 3 weeks ago a small black spot appeared at the fold, the next day a pinkish line developed upwards from the spot. A few days later the spot grew and the number of vertical lines increased to 3. I went to the Boost store and spoke with Manny, he gave me the contact info for Motorola's warranty department. I contacted them and I was supposed to receive a shipping label to send the phone back to them for repairs; the label never arrived. Within 2 weeks the spot spread across the entire middle of the screen at the fold, about 2 inches thick, and the entire top half of the screen was unresponsive to touch. I went back to the same Boost store on May 26th to talk to the owners who I was told would both be there that day and whose names were Sergio and Ramina. When I arrived I asked the associate if she was the owner, she said she was the manager. I asked to speak with the owner and she said, I'm the manager, how can I help you? I explained my situation in detail and asked what she could do for me. She told me that I had to contact Motorola, I told her I tried but they were not responsive. Because of the issue I was having with the RAZR I told her that I did not want another one, which was what Motorola was going to provide. I explained to her that I've been a customer of Boost for a long time and that I only purchased 2-3 upgrade phones over the years. I asked her if she could honor the same upgrade that I was seeking back in December and that I was willing to pay for another phone at the upgrade price. Keeping in mind that I had already paid $250 for the RAZR, I was willing to pay another $250 for the iPhone 13 which was the same upgrade price. She told me that I was not eligible for another upgrade until 9 months had passed. I then reminded her that her employee, Manny, was the one who recommended and talked me into buying the RAZR, her response was "nobody held a gun to your head". I was extremely surprised and taken aback by her response, that's when I asked when the owner would be available, at which time she said "I am the owner"; for some reason she did not want to disclose this to me initially. I then asked for her name to which she replied, Ramina. I told her that she was providing terrible customer service and then I walked out, went home and called the Boost Customer Complaint department to log the incident while it was fresh on my mind. The store owner was unaware that I had a sister who put a gun to her head and killed herself; regardless, someone in her position as owner/manager should never be telling a customer that "nobody held a gun to your head" and it did strike a nerve with me and caused me to become very anxious. Manny was great and I understood that he was only following protocol when it came to store policy. Ramina, on the other hand, could have been more understanding and done something more to help with my situation, especially since I was offering to eat the $300+ that I spent on the RAZR and accessories; I felt that this was a very reasonable compromise but Ramina said that she "was not going to lose money". Needless to say I will NOT be doing any further business with this store nor with any other Boost store locations that are run by the same owners.

Truthfully, I have to say this Boost Mobile Store has the BEST customer service around town…read more I just switched to Boost Mobile and went to a few other stores located in Pompano; however they never had the quality of service like this store does. There is always great deals! The atmosphere is very clean and organized with a business oriented vibe. Best part is that hardly ever do you wait to be waited on for longer than 3-5 minutes. Everyone is pretty aware of what needs to be done and how to please all the customers... Anyways, "Boost Unlimited Wireless" is definitely RECOMMENDED to anyone with this wireless carrier - *Impressed* is the only word that I would use to review this store.

I am truly in love with this Boost Mobile store. The new owners have the best personalities and…read morework with you until you are totally satisfied. They take the time to explain everything about the phones and the service that you are entitled to. There professionalism is bar none the best and the new facility is developing into a very warm and inviting atmosphere. I highly recommend this merchant as I know you will not be disappointed!

I went back to T-mobile store and got absolutely nothing accomplished! If you're in the market for…read morea hotspot for streaming, please find another company. At this point I wouldn't use them for anything. Their customer service is in some other country also. You get some lady with kids crying in the background. SMH

I am constantly dropping my phone. The last drop must have been a good one because the back glass…read morenear the camera shattered. When I took my phone cover off, I saw that the whole back now had a pretty design, lol. I saw on Apple's website that they had appointments available for the Genius Bar. We took a chance in hopes that they could help us without an appointment. We arrived shortly after they opened at 11 am on Sunday. After explaining why we were there, we were directed to the back of the store where the Genius Bar was. We were checked in and told to go to a certain table to wait for someone to assist us. After waiting for a few minutes, Loni came over to take care of my issue. After checking their system, she told me that my phone model not only needed a new back glass, it also needed something with the camera and the cost for repair was going to be a little over $500! We decided to get a new phone instead. Loni set everything up and made sure that everything from my old phone carried over. We are not tech savvy so she was a tremendous help! The store was packed when we were leaving. I'm glad we took the chance to go in without an appointment. Now the only thing I have to deal with is remembering my password for my email so that I can access some of my Apps that I was kicked out of when I switched phones.

TMobile really really screwed meee over with cutting my service by MISTAKE on the day i was MOVING…read moreof all days. Couldn't talk/text to my movers my friends NO ONE. So so mad. Had to go physically the next day in to the store to get this resolved. 5 * because KOLBY at the store was amazing!!!!he got my issue resolved quickly. gave me great advice on another issue. Kind and seemed sorry about my issue yesterday. It wasn't his fault. But i am going to give it to customer service when i get a hold of them. :{

This is my favorite store in Broward, unfortunately I use another carrier offered from the company…read moreI work for but for my personal line, I use Boost Mobile. I love their service and this location is great, Gabriel and Angelica help me with everything I need. The store is always clean and presentable, I bought my Bluetooth earphones from here and also my speaker at an affordable price. Also they are dog lovers, sometimes I take my baby with me without a problem. Thank you for providing me great customer support.

Walked in the store on a whim and was pleasantly treated like a family friend with Angelicas help…read more She was, attentive, knowledgeable, and was quick. I am very impressed with her service. I would definitely recommend this store and ask for Angelica. Thanks for your prompt service!!!!

My iPhone 13's battery was inflated and needed a replacement my led was fine tho. I contacted Rich…read moreI was able to drive to his house and within 15-20 minutes I had my phone back damn near brand new

This guy is the best! I highly recommend incredible iPhone repair…read more He was quick, reliable, thorough and professional. Rick repaired my iPhone in about 15 minutes. Not once but twice. And he has the best prices in the south Florida by far.

The hinge on my older HP laptop broke, or so I thought. Go It Tech was close to where I live (John…read moreKnox Village) and it's reviews were good so I decided to go there. It was the right decision. The manager, Francisco Estevez, explained to me and then showed that the problem wasn't the hinge, but the frame it was attached to under the back cover. If left as is the screen would eventually break. He gave two choices to fix it, replace the cover for over $100 plus the installation cost of $80, and at least a week's wait, or, if I didn't mind having two very small screws visible on the back of the case, $80 and I could wait while it was being fixed; 45 minutes later I left with the repair done. Honest, straight forward and well priced. Couldn't have asked for more!

Lived with a very compromised Dell Alienware desktop for almost 2 years. Bit the bullet and dropped…read moreit off at this establishment and had the hard drive replaced with a new solid-state hard drive and oh my gosh, feels like I have a brand new computer, one that is fully capable of running of Microsoft flight simulator seamlessly again. Very courteous, professional and affordable. Highly recommended.

I called this place a long time ago, and I was impressed as to how helpful the person was. When I…read morewas back in town, I brought an old iPad with a broken screen. I should have brought the iPad here when there was just a slight amount of damage to the screen, because now it was beyond repair. The person was very honest in saying that he could replace the screen, but since the screen would be unable to lay flat onto the iPad it would just crack again. He had numerous refurbished iPads for sale at a reasonable price. I would highly recommend this place. He could have easily just changed the screen, but instead he was honest in letting us know that it would just crack again. I highly commend his honesty.

Super service...fixed the phone in short order!…read more They teplaced the phone ear speaker so my 97 year old father can keep the phone hw is used to...thank you!

I had an amazing experience at this tech repair store. From the moment I walked in, the staff was…read morefriendly, professional, and clearly knew what they were doing. My phone had a pretty bad issue, and I was worried it would either be expensive or take forever to fix--but they made the whole process quick and stress-free. Victor especially stood out. He was super knowledgeable, explained exactly what was wrong in a way that actually made sense, and made sure I felt comfortable with the repair before moving forward. You can tell he really cares about helping customers rather than just rushing through jobs. The repair itself was done faster than I expected, and my phone came back working perfectly--like nothing ever happened. Pricing was fair, service was top-tier, and the overall vibe of the place was great. I'd 100% recommend this place to anyone who needs phone repairs. If you can, ask for Victor--you won't regret it.

I needed to replace the screen cover for my IPhone 13. I called one place and they said it would…read morebe $39. I called this place and they said $15. It was so nice to have someone answer the phone. I am not crazy about these automated tellers you get when you call a business, so it's nice to have a real person answer. This place is in the western side of the Walmart. This nice lady helped me out and completed the job. My phone case was not in great shape, so I wound up buying a new phone case also for a good price. Apparently this place does all types of tech repairs, not just for phones. And if you want to buy some fresh coffee, they sell it there also. I would recommend this place.