The customer service was beyond good. They were very patient explaining everything and not pushy…read moreat all. I left the store with a clear understanding of their products and services.

When you enter this place and walk out then there is definitely a problem. When the man at the…read morefront asked me what phone I wanted to trade for a phone and proceeds to make this face like I mentioned martians are here. By the way the phone in question was an iPhone 13 but my request was the pro max and about a promotion. I told him the promotional email was not straight forward and then followed by a response No it's actually very straight forward. That's when I walked out and told him if it was straight forward I wouldn't be here. Completely untrained and unprofessional. Maybe that explains why the TMO store on University and Commercial is packed always and this one was empty. This was around 3:30 PM October 5th 2021. I will never go back there.

This place was the best place I've ever been to get my phones screen repaired. It only cost 90$…read morethat is a really good price and he fixed it right then and there taking about 10 min and that's only cause he was fixing someone else's before mine or I'm sure he would have been done. They are very nice and help you out as they want repeat customers. I recommend 100 percent and will be back. Parking is a little difficult the plaza was busy.

straight rip off they use fake part so that to fix your phon, then it stops working days later so…read morewhen go back they try and get money out you this the second time with two different phones with the I went somewhere else and didnt have anymore problems with both phones ‍

I came to this store to see if my mom can speak with an associate but today is Tuesday at 11am and…read morethe door was locked. The sign says the store opens at 9am. This is super unprofessional and I would never go here again.

From the owner: Switch today & enjoy America's largest 5G network.read more

The customer service was great at this store. I opened a new internet account and Jay was very…read moreprofessional and informative. He provided great customer service. He inform us of great promotional offers. For new customer there is great deals alongside a gift card. I would always choose this location.

They lie and cheat the elderly. I was promised a tech would be here this morning. Because our…read morebuildings awful cable/internet company was always going out and up to a week for repairs. So with no internet. I contacted ATT yesterday and after filling out endless paperwork. Was told I would have internet today. After a no show, I called ATT. I WAS TOLD THEY DON'T SEND OOUT ANYONE FOE INTERNET INSTALL. SO WHY BOTHER WITH THESE LYING LOSERS. The jerk from yesterday lied for a sale. I am sick, disabled at 67. Alone, no car, and really nothing. The internet is all I have. Now I have no internet on my desktop. It gives me so much. But because they lied for a sale. They need to be never used by me. And I will do a YouTube video on these cheating scum. I was promised today. PROMISED!!! LIARS...

Updated::::: Spoke with Marcus, he was exceptional in resolving this issue in an extremely timely…read moremanner. He given took the time to call me while my mother was in the store to explain everything that he was doing. Now that is excellent service... This place just scammed my Mother and pissed off the wrong person. This is a retail location, my mother is a senior and took complete advantage of her.

Marcus did a fabulous job helping us. We walked in with multiple issues. He went above and beyond…read morethe call of duty and remedied everything. We will definitely be returning to this location!

Store manager Denise was extremely helpful in assisting me with resolving a problem I had with a…read morephone warranty replacement issue. Courteous, competent, understanding, and she got the job done. I recommend this store and location for all needs related to Verizon phones.

Recently upgraded my phone online and after having an issue simply shipping my old phone back at a…read moreUPS store I decided to try to drop off my old phone / trade in at this factory store per Version's guidance.... when I checked in there were 2 people ahead of me in the queue and 6-7 staff on the floor so I waited, and waited, and waited.... after 60 min I was ready to go but wasted another 30 min figuring I already lost an hour what's another few minutes.... after waiting a total 90 min I finally gave up as they had only helped 1 new customer in 90 min!!! When I left there was at least 5 more people waiting and another 5 or more who came in and just left without even putting their names on the list.

Matt provided courteous and efficient service. Clear estimate and a good price. Very responsive and…read morehelpful. The work was done quickly and perfectly. I got my screen replaced and I only had to be separated from my phone for a half hour. Will definitely return and recommend to others.

OUTSTANDING, professional, quality customer service....this what we all wish for in the service…read moreindustry. Wireless Proz has all that and more!!! I've been a customer for a couple of years and Matt, the young and savvy owner, continues to provide service that meets and exceeds all expectations...and he smiles while doing it!!! I recently went back with a battery issue in my trusty Samsung and Matt took care of it right away, professional and courteous as usual. Obviously I highly recommend this repair shop for all your needs. You will not be disappointed!

My credit card after I paid my second service in a week was stolen here. They charged it up 400…read morefrom azzar jewelry, two tik tok shops in 50-60 amounts, 300 from a weed dispensary, and uber eats. I noticed that the week before I first went they had me there all day 1-7pm with my 1 year old. They kept saying 30 min then 1 hour and so on. I paid back of phone and front phone to be fixed $250 then a week after my phone dropped and I had to come back and charged me $100 but this time the charge wasn't from cellphone fix (business name) the $100 was a different merchant ( Sq jyj solutions corp) the business owner colombian was the one to tap my card and I got home and I started seeing these charges then I called him I asked if he used it he said I tapped that he gave it back .. I had parked in front no way I could have dropped it from counter to my car .. it was a business man that was charging these charges .... At first he was nice family man but now I will never come back here .. taking advantage and greed .. Minutes after paying, my credit card company contacted me about multiple attempts of fraudulent transactions. I also noticed that the name of the business that showed up on my credit card statement the second time was different from the first time, which was suspicious. Shortly after, I saw about $600 in charges that I did not authorize. Given this experience, I strongly suspect they were behind it. This is very concerning especially as a single parent with responsibilities, I can't afford to deal with schemes like this. I would NOT recommend this place at all. Please be very careful if you decide to use their services. Waiting time and fraudulent transaction

Horrible time here. I took my daughter's iPad Pro in to have the charging port replaced as it was…read moreno longer charging. Price quoted on the phone versus price in person was different. The person who inspected the iPad quoted a lower price than the owner who was not there, but took all the calls remotely. However, that was the least of my problems. Upon returning to the store to pick up the repaired iPad I noticed that the screen was damaged horribly. He was praying that I wouldn't notice. See all the "white dots". That's from under the panel. Damage that their technician did to a perfectly fine iPad. He had the audacity to say to me in his heavy Ukranian accent that it would "clear up" after a couple of hours, like i was an idiot. Incredible! He called the owner, the one who lied and said I needed a new battery as a way to squeeze more money out of me after his technician quoted a lower price, said the exact same nonsensical statement: "That it would clear up in a few hours". What a bunch a low-lives, low frequency individuals. Greedy, incompetent and deceitful. They wound up replacing my screen with a cheaper version that began failing a month later. It currently has dead pixels across the entirety of the screen but you couldn't pay me to return to this DEN OF THIEVES. ZERO STARS and they should be investigated and deported for criminality. The WORST!!!

This is not the address I went to , I went to the one in sunrise blvd and my experience was amazing…read more! They fixed my phone in less than 20 min ! The best price ! Never going anywhere else!

I would not recommend repairing your phone here unless you are looking for a quick fix to last you…read morea week. 30 days after I got my screen replaced, I need a new one! I came here 12/7 to repair my phone screen due to water damage. I dropped my phone off between 12-1 pm. I never received a call regarding my phone status so I didn't get my phone back until 6 or 7 pm. My screen was visibly different than the original screen which made me feel unsettled but relieved it was working again. Due to the new screen, I no longer had Face ID. My total was around $100 1/10 I noticed my new screen was lifting off, literally coming off out of nowhere. A few days go by and the screen cracked at the bottom due to the screen not being properly secured on the phone. I stopped by today to hopefully get it repaired and he wanted to charge me $85 to replace the screen. I would have not had this issue if the screen was properly secured the first time. Why should I pay for a new screen again? It was not my fault. It's unfortunate that companies do not go above for customers services. They literally did not install my screen correctly! And now I am responsible for the damage. Waste.