I'm not one to complain but we lost internet early on a. Sunday morning . Had to speak with Clair…read moreAI and could not get a tech before Tuesday . After several attempts and actually got to speak with a real person on Monday morning who was going to elevate the situation and have someone call me . At 12:15 tried again after not receiving a call back in up dated appointment . Then had a dispute with Claire Ai agin after arguing with her . It was then I finally spoke with an Agent who was empathetic and outstanding getting a tech support today . His name is Croswell who went above and beyond to correct a bad situation. He immediately said that this problem should have been same day service and was able to reach out and sent Anthony who spent an hour dealing with wiring and router . Blue Stream is fortunate to have these exceptional responsible and caring team members. Making lemonade from lemons

Always informative when Todd or Derek speak. Community only , not individual contracts.read more

I'm a Verizon fan, yeah yeah, I know; you either love them or hate them. I am a loyal fan & this is…read moremy favorite store. This location is a corporate store and that makes a big difference in just about everything, trust me I know. I don't come here all the time because Delray is a schlep but whenever I am local and need something I come here. Best staff ever! I have had three positive experiences here and each time was great! In a previous review I wrote about some confusion about my employee discount I receive through my employer. My discount on accessories has been 25% for years. This has been lowered to 10% not because of anything Verizon did but my employer made changes when they renewed their contract. Ten percent is still a nice discount so I am not complaining. This is where it gets tricky; if I purchase accessories online, then my discount goes back to 25%. Confusing right? The difference this store stands out from the rest is because they go the extra mile to really help you and make you happy. They took the time to call Verizon and find out exactly what benefits I am eligible to receive. Even reps at the corporate level were highly confused. If you know me then you probably know that I am technically challenged; big time. In my office nothing stresses me more than a paper jam or if I am out of toner. My boss is always saying "just reboot" so I always try that before I ask coworkers for help. So just think of the amount of questions I ask when I am in the store! This staff has plenty of patience, especially with me. Funny Britt story: My mouse in my office stopped working for no reason, so I rebooted like I am always told to do. Do you see where I am heading? Of course my mouse still didn't work so I went to my coworker for help. He cracked up laughing (at me) and tried his hardest to explain that my mouse just needed new batteries! It was funny because I insisted I needed a new one ASAP. So, just imagine how many questions I ask the store reps. I admit some of my questions must be silly, but being technically challenged is not easy. The store is ultra modern and there is plenty of comfortable seating to learn how to use your new phone. I also want to note that the ladies room is spotless. I just love this store! They are located on the north side of Atlantic just a bit east of University Drive. Near the mall & Dicks Sporting Goods. Excellent service, the reps don't rush you and they go above and beyond to keep you happy. I highly recommend this store.

We came in to get an upgrade on my phone. The man checked us in and he talked to us about ordering…read morea 15 pro. He was incredibly nice and answered all of our questions. A woman came from the back and said to him "take appointments I don't want to stay late" . He said something and quietly to her and she shook her head yes. He told us that we were going to have to make an appointment because they were closing. We said a lot of are you serious and we already checked in. He said yeah, we are short handed & I said there are 3 people up there and they are being helped. My husband looked at his phone to look at the time. He said that it's only 6.20 and you close at 7. He had talked us into a 15 pro and we only had to sign up to have it sent to us. It was none of his fault. It was the lazy woman that evidently doesn't want people renewing their phone service. We may just go to AT&T. Check the other reviews on here.

Last year our condo association contracted with Fision by Hotwire Communications. Figured I wait…read moreuntil they work out all the bugs before I made the switch, which recently I finally took the plunge. Personally for me, it has been a great experience, (outside of first agent not actually not finalizing the order), the following agent and installation were great. Professional, knowledgeable friendly and courteous. The technician, Dwayne who did the installation was awesome. I had a list of questions for him when he arrived about the installation itself, wiring, service expectations, etc. and he answered all without a beat before getting started. Compared to Verizon Home5G erratic and slow internet speeds, their 100% Fiber is legit and great. The speed test before and after tells the story; Verizon Home5G 23.7 Mbps downloads / 17.2 Mbps uploads (forget what they advertise) to Fision by Hotwire 319 Mbps downloads / 375.5 Mbps uploads, really no comparison. So far, the internet service is stable and fast. Along with the rates, I should've switched sooner.

Used Hotwire's internet for a year through my building's free package. Internet was solid, quick…read moreinstall (about a week), few interruptions, worked fine for remote work. Can't speak to cable, barely used it. The problem came when I moved out and needed to return equipment. I contacted them by phone, chat, and email at least five times asking for a return label. Every time I was told it would arrive in 2 to 24 hours. It never did. Then I got charged $650 on my card for "unreturned equipment," with zero warning beforehand. When I complained, support just pasted a label into the chat, the same one I'd been begging for, sitting in their system the whole time. I'm returning the equipment now, but they're holding the charge until they get it back. No notice, no chance to fix it before they took my money. Feels like a way to squeeze extra fees out of customers who never even upgraded from the free package.

ATT Fiber + Directv worst service ever! 4 weeks ago a sales rep from ATT showed up on my door…read moreoffering me to switch from Xfinity. I did and it was the worst decision ever. Poor service, and absolutely no support from ATT. Canceled the service after 4 days and now I have to eat a $500 early cancellation fee. Beware of ATT sales reps offering you great deals and if you're happy with Xfinity just stick with them.

From the owner: AT&T Internet and Cable Provider read more

I work from home. My experience with the reliability has been great. Had one issue years ago a…read moreneighbor was using a backhoe and cut the fiber optic cable. But that was it. I use the smartphone manager app and can recommend the service

I would give no stars if I could. Absolutely the worst service I have ever had. My bill is never…read morethe same each month and it keeps going up, each time I call I get a different reason and am told a program I was in was upgraded and I need to re-enroll, guess no one thought to tell me. I am told each time I call what my rate will be each month and it so far is never right. Now, my voice mail is suddenly locked, why, no idea. 3 people and not sure how much time later I am told it is fixed, when was it broken. I told them I needed it fixed immediately as I have a sick family member in a hospital in another state and I need to get those messages as soon as possible. What does the rep do, try to sell me something else, are you kidding? Clueless and no idea how to work with customers. As soon as I can, I will be looking into other carriers, this is the worst service I have ever had.

The team at South Florida VoIP does a great job. They get things done quick and have such great…read moreenergy. We have been their clients for 4 years now and look forward to working with them for many more. Marty is our go to guy for everything from our phones, efax and constant contact! We have over 2.5k email club members and all of the ideas that Marty has share with us have helped us get more leads! Keep up the good work South Florida VoIP

Not only was Marty and his company the most responsive professional I have ever seen, but within…read morethree hours of my phone call Marty was at my office fixing my telephone issues and solving various problems with our service provider. No matter what business you have I would recommend calling South Florida VOIP for any telecommunications issues or services, and I know I have found the company now I'll be using permanently. Thank you Marty!

Just stopped in for a new voice remote for my Xfinity tv box and received such quick service. I was…read moreout of the store within minutes. It was very easy and non stressful. I was given a new remote with no questions asked. The front counter staff was quick and attentive. The store is set up really professional with electronics. It's located in the Promenade plaza located in Coconut Creek. I

I live in Shadowood neighborhood in Coral Springs Florida where Xfinity is digging up entire…read moreneighborhood to lay wire. In the process they cut my service to att internet and did not notify me and I had to figure out what happened and get att tech to lay new wire all over my yard!

Sling acknowledges technical problems but refuses credits…read moreSling is the worst customer service and technology. They have admitted that they have a technical problem that needs to be solved and "are working on it". However, they refuse to stand behind their customer experience. I was and am unable to enjoy sports that I paid for because of their own technical difficulties but sling refuses a partial refund or credit. For $5 credit they could have had a supportive consumer and avoided this, but I tell everyone I know about this. Do not buy anything from them if you expect basic capabilities and or customer service of any kind.

When attempting to go to the office at 2700 St Rt 7(441) in Hollywood, there is a U-haul storage…read morefacility at that location. Calling the number posted gets a 3rd party "customer service" person who will hang up on you if you ask any question that is not I their script. This happened 3 times and no one knows where the Hollywood location is or can connect you to that location. They can't even tell if the location is open or not. Some customer service!!! Makes one wonder if they really are an Internet provider if they don't even have an office to go to to review plans etc.

Corrected: Needed an emergency replacement phone on a Sunday evening as my daughter's iPhone got…read moredropped on the street and smashed by car. I was a little worried of not been served as we arrived to the store closer to closing time. But, Joseph not only patiently assisted us, but was kind, polite, professional and caring enough to provide us a great customer service without rushing us and resolved our concerns. He took the time to guide us through the whole process and made sure we left not only with my daughter's new Iphone, but with an additional Iphone for my younger daughter which we got for a great deal. I greatly recommend Joseph, he is nice and caring and most importantly, he listens. He is a tremendous asset to the store, company and community. I will definitely come back to the store for future purchase if needed.

Terrible phone etiquette! Try asking a question about my account. I was brushed off like I was…read moreannoying.

Great work completed by BroadMAX Networks installing our security cameras and internet network!…read moreQuality, great service, very professional. I love BroadMAX...

Ramon is reliable and responsive. Every time I have an IT issue, he always solves the problem…read morehassle free. We have a large business and I trust him and his colleagues to always do a great job. I would highly recommend their services.