I would give no stars if I could. Absolutely the worst service I have ever had. My bill is never the same each month and it keeps going up, each time I call I get a different reason and am told a program I was in was upgraded and I need to re-enroll, guess no one thought to tell me. I am told each time I call what my rate will be each month and it so far is never right. Now, my voice mail is suddenly locked, why, no idea. 3 people and not sure how much time later I am told it is fixed, when was it broken. I told them I needed it fixed immediately as I have a sick family member in a hospital in another state and I need to get those messages as soon as possible. What does the rep do, try to sell me something else, are you kidding? Clueless and no idea how to work with customers. As soon as I can, I will be looking into other carriers, this is the worst service I have ever had. read more

Terrible velocidad en la señal. Es completamente fluctuate. Y cuando comunicas el problema recibes evasivas.

ATTENTION!!!!!! DO NOT GET ATT AT&T has not only the worst customer service, but their internet service is also terrible. It takes an eternity to reach a manager, and the representatives often talk over you, giving you the runaround while insisting that the issue is with your TV, not their service. They refuse to take any responsibility. This is the third time I've had to call them, and I've only had their service for three months. I'm fed up! To Frank, the manager who refused to give his ID: It's not me, it's you. You did absolutely nothing to help, and you are a terrible manager. You need training on how to de-escalate situations with upset customers. Please don't speak to us as if we are children and count to three! read more

AT&T Internet Air not only was a poor service due to signal loss and constant calls to secure the service, but also the customer service is the poorest customer service possible. Understanding the customer service representatives is challenging. Representatives are not knowledgeable. Different information is provided depending on who is spoken to and how many times the questions are asked. Misinformation given and refusal to be transferred to higher up. Outsourcing has definitely diminished the standards and reputation AT&T once had. read more

The absolute worse internet company to ever have by any means necessary horrible service , horrible billing process, horrible customer service , they lie about the bill one min it's one thing the next your being charged for 3 months worth I never asked for this service I was forced into it since this is the only one in my neighborhood I hate this and would never recommend to my worse enemy cancel your service switch to xfinity I promise you won't regret it he'll even T-Mobile internet is way more affordable and reliable read more

I`ve been on the phone for 2 hours and they still haven`t answered, incredible bad services read more

AT&T Internet is the most irresponsible company ever and don't care about anyone. I have a hole in my backyard that they made 3 month ago and we have call them several time to come fix it, they said I need and account nonsense. I am not a client they just ask for permission and said it was a quick fix. I am not a client, I left them long ago after they acquire BellSouth after they lower my internet speed and claim my own modem as their even when I paid full price for it to BellSouth. I always payed early and 1 time my bill was delayed in the mail they charge me a late fee. Now I have a big hole in my backyard for 3 month that looks horrible and taking space. Next time AT&T ask for permission to enter my backyard I will tell them I am not a client and will never be. I will tell them how good of a company they are and recommend they sell the company to someone else. Customer service is a complete waste of time. Even the supervisors are super rude and useless. read more

AT&T Internet - Internet Service Providers Near Me

The rating of 1 star is only because this is the lowest rating possible. Today at 8 AM the AT&T technicians dug up my lawn without advising me that they would be on my property to install new fiber optic wiring. The technicians left garbage and debris all over the swale, totally unacceptable and unsanitary, see pictures below. read more

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I thought xfinity was bad but boy was I wrong. I recently moved and made a call to AT&T to move over my services to the new address. Of course that was asking way too much for them to do. Not only was my services never moved to the new address and stayed at the old address, no one could tell me why or how this mistake was made. Even after speaking to 5-6 different representatives I am currently on day 4 with no wifi and was told someone would be here tomorrow to set it up. I never been more embarrassed to be associated with a business that is so unprofessional and ill equipped. Mind you I AM A NEW CUSTOMER AND HAVE HAD ATT FOR A FEW MONTHS!!!! read more

ATT didnot update my bank information even though I got a confirmation email. was driving and got cut off talking to the doctor, demanding payment from ATT, couldn't even call 611. second, I have been waiting two weeks for them to fix the internet line that is down in my yard. They sent someone today, and it is still hanging down. I am cancelling them after 20 years. They no longer care. read more

I have AT&T since 2016, I never needed more than 25MB/s, so I took the basic service, but I only have that speed via Ethernet, They changed once the Router because I had Internet blackout every day that problem get fixed but the speed never improved. Now almost 2020 my average speed is 9MB/s. That is under Haiti, Cameroon, Somalia and some other third world countries according to: https://www.speedtest.net/global-index If you call them they try to sell you more band width, even if they are unable to just provide what you already paid for. I'm calculating the steps to migrate to another provider very soon. By the way, I live in Miami Beach, it is not a rural area or something to justify the bad service. I hope this could be useful for somebody to take an informed decision before to choose a Internet Service Provider. read more

AT&T Internet - AT&T Internet Speed Miami Beach - Internet Service Providers Near Me

We have been with AT and T for many, many years (even before it WAS AT &T). The service (or lack thereof) continues to worsen. If something malfunctions in our home, we are on the phone for hours as they want us to do testing and try to repair ourselves. If they come out, they propose to charge $99 to try to determine the issue (after we pay a huge amount monthly for home phone, tv, and internet service). To make matters worse, now the people we talk with, have great difficulty with the English language. I would never recommend using AT & T. I always am so disappointed and upset every time I attempt to remedy situations. No one to call to actually help with their "service". Run away from this company. I wish I could rate zero stars! read more

Worse company ever. How can this company continue to operate? Customer service sucks, no one is responsive or empowered to do anything. I had them when I lived in Los Angeles and have to use them in Miami. Both times - totally disappointed. If you have access to anyone else - consider it - then again - any quasi monopoly such as ATT, Comcast, etc. you're screwed. Oh my - still on phone with ATT, the rep just offered me $25 for my troubles - about 135 minutes on the phone in total. That works out to $11 an hour. Prediction - I'll have to fight with ATT for them to honor the $400 in gift card concessions at the 30 Day mark. Sadly - I don't think anyone from corporate ATT really cares. Do you want someone like that in your company? Yuck! How can ATT suck at the whole customer experience when Delta, both located in Atlanta, is trying so hard to be better? read more

Completely disappointed and frustrated after trying to setup Internet at our new place for TWO WEEKS: Day 1: Called AT&T, someone will be there in 48-72 hours they said Day 4: Tech came and told us the underground line had to be checked. The tech said another guy would be out later that day or next day Day 5: No one showed. We call AT&T and they can't get ahold of who helped us the previous day. They said someone will come out again in 48-72 hours. Day 8: No one shows/calls Day 9: We call again, they say someone will be out in 48 hours and that our setup "is in process" Day 11: No one shows/calls Day 12: We call and they say someone will definitely stop by the end of the day. Day 13: Still nothing. We call to cancel our service (if you can even call it that!) and it's a 40 minute call!! We immediately called Xfinity, and within 15 minutes were able to setup an appointment and installation. They said it is guaranteed to be setup within 2 days. Worst experience ever! Never choosing AT&T again! read more

We switched to AT&T after seeing great reviews/commercials but it was a huge mistake. We have now had 4 techs come to our apartment in the month only to continue to experience shotty service. Do not recommend at all read more

AT&T Internet - We switched to AT&T after seeing great reviews/commercials but it was a huge mistake. - Internet Service Providers Near Me

Terrible reliability of internet service. Extremely slow and sloppy installation...I do not recommend and use another service if possible. Takes days to have service deal with internet outages ....if is could give a half star, I would. read more

Hands down slowest internet I have ever had. Unfortunately my complex has some deal with AT&T so I cannot cancel, but save yourself the headache and go with Xfinity in Jax area. If I was able it would be about $15 cheaper a month for the same plan. I have the second tier (not the cheapest) plan with AT&T and at random points in the day as the only person on my WiFi in 600 sq ft apartment while sitting right next to the router I can't even get a webpage to load. I'm currently using 4G from my phone plan to write this review. Trying to play Nintendo Switch online basically won't happen. Had to Ethernet in and get an adapter to even use online and still will randomly have too much lag from my end, once again as the only person using it. Just ended with Xfinity on the other hand in March and played online constantly, no issues. Looking forward to moving again, this internet isn't usable. read more

Abominable customer service, locally (Sunrise/Weston). They left an exposed cable in my yard for almost 2-months and would not give me the decency of a phone call to explain what was going on. Local techs wouldn't answer my calls or texts, nor call back. Canceling my service...even though all of these big service providers collude with one a another--so they can all get away with providing equally horrible service. Still, have to cancel them on principle. So, guess I'm on to the next frustrating provider. read more

Absolutely HORRIBLE customer service! I've been without Internet since Sept 10th. It's Sept 28th and have been given the run around by 5 different people who don't seem to know when the "outage" in my area will be fixed. Speaking to neighbors of mine, I'm the ONLY person who doesn't have internet and have had 2 appointments cancelled last minute. I was supposed to have a tech come out today between "9-10am". I call and they tell me, "Oh it got moved from 1-4pm..". Who was going to call and let me know that??? As if people don't work? I would cancel immediately but the competitor in Coral Springs (Bluestream) are even worse. At this point though if they can provide me with actual working internet I might have to go back to them. Unreal... **UPDATE**_______________________________ So a technician came out and literally within 10 minutes restored my service. My area had been outage free for well over a week and all he had to do was replace a corroded wire outside the house which I made mention of being a BIG possibility to customer service. While AT&T DOES provide better internet than Bluestream their customer service is equally atrocious!!! If I had Comcast available to me I'd still cancel today and go with them. read more

I signed up for At&t U-verse in October and I haven't had a clear TV picture since. My recording lose picture and skip frames. Not sure if I am explaining it correctly but bottom line between the tv and internet I have to call them every day and when I do they make me do there job. It is a terrible company and I do not recommend them at all! read more

It should be zero stars since I ended up with no service. I had the DirecTV/Internet package and it became too expensive. I dropped the TV and kept the internet. Since the contract ended, my price for the internet rose $13 from what the internet cost me before. The following month, I was charged another $16 on top of that. I called ATT and their Service Representative said this was now the price. I asked why they didn't notify us that prices were changing and they kept going back to the cancelled contract (which only raised the price $13, not $29). I cancelled immediately. A few days later, I called ATT to find out how to send the their modem back. They convinced me to open a new account with introductory pricing. The Sales Representative told me an installation guy would come to put in a new modem at my house (new installation) in two weeks at no charge to me. That Friday (two weeks later) came...and no one showed up. Not a phone call either. Nothing. I called ATT, and they told me because of Irma they were pushing back installation dates. They couldn't give me a definitive day when they could come out either. I told them if this is how you run a business you're going to lose a lot of customers because it's unreliable and disrespectful. I cancelled AGAIN. I called Comcast and they came out 5 days later and installed my internet. No hassle! While he was completing the install at my house, I was talking to the Comcast worker and he just got ATT internet (new install)...last week!!!!! I don't know what's going on at ATT but you need to stop lying to your customers and do your JOB! read more

Customer service is a complete waste of time. Even the supervisors are super rude and useless.

I never leave reviews, but I had to for this. The absolute worst customer service I have ever had in my life. Calling customer service is an actual joke. They have absolutely no idea what they are doing, what a waste of time. I would use any other service other than this. THE WORST COMPANY IN THE USA. read more

IF I COULD GIVE NO STARS THAT WOULD BE GENEROUS! Every billing period it's the same calls to the same customer no service. Multiple calls to different reps provides very different answers. My bill increased by 73.00 due to promotions expiring in 2020 were dropped, along with a mysterious reversal of a credit. I'm done with them and would like nothing more than to appear before congress to expose how miserable their customer service is and the lame excuses. read more

I don't understand why in the world do apartment complexes make contract agreements with companies like ATT so that they can monopolize the internet service for residents. This takes away any competition and allows them to abuse their customers by over charging for little things (like the modem) and force them to bundle with other unwanted services (like TV) for a mandatory 12 month contract. You have other service providers who are a lot less expensive but we cannot use them due to the ATT contract hold. They suck. read more

Wow At&t is the pretty bad. My connection sucks. I have had 4 peoe come and check my internet this month. Which is outrageous. They all say different issues. But the last guy says its my building and the connection is wired wro g or whatever. When they come to my house they all ask me whats wrong. Idk u tell me is usually my response. But the last guy really left my wires in my kitchen exposed and wide open. Tioj off the panel and left it apart. Im very upset that now i have to put it back together. Picture atached. read more

AT&T Internet - Unexceptable. What do i pay for? Bad internet connection and electric shock i guess. - Internet Service Providers Near Me

FUCK YOU att Jacked my rate from 50 to 70 with bullshit story I NEVER AGREED TO ANY TERMS with these assholes and on top of it eveytime I go online I'm kicked out of my service provider by xfinity/ 1 out of 5 stars is just by default WORST EVER and if I can persuade 1 person not to deal with this shit company I'm happy!!!!! read more

I had to wait three days before they could send somebody over to fix my internet. Worst ever!

Well At&t has done it again . They fucked one of their many customers over $94 that was due 3 days from Now . These scumbags AT&T CABLE Uverse is the worst company in the world . THEY DONT care about any of their customers one bit , all they care is about GREED . They suspended my account over $94 that's due 3 days from now so it wasn't even late and when you call them they don't care , they are rude and unprofessional that's why everyone is leaving their cable service and cell they are CROOKS . You will be going BANKRUPT soon you ungrateful Assholes . Even at these rough times these scumbags don't care at all!!! read more

I,m giving it 5 stars to attract attention to my review. The entire industry is corrupt. That we cannot buy my DVR and related equipment is like the MOB operates. One would think laws could be passed either by States or Capital Hill. Good example of the power of lobbies because there is no shortage of complaints being directed to politicians and bureau's like Consumer Affairs or Federal Trade Commission and so on. They are all crooks until something like a Senate Commission opens an investigation. read more

AT&T sucks!! I've had them for years. However, they will trick you in adding to your service, they will lie and after they charge you for bills that were not expected. They tell you that you agreed to it. Sneaky... I cannot wait to get out of my contracts. After calling over and over about an issue, I broke down crying on the phone with them. One agent actually laughed in my face and said I'm sorry for your lost when I disagreed about the fee!! It's not even about the fee!!! It's about being fair and not manipulating your customers. read more

This is the worst company !!! For 2 months now, we have been trying to get our new U-Verse account corrected to no avail!! Even though we have been with AT&T Wireless for over 20 years. Every 2 weeks we are on the phone with AT&T for over 2 hours . This is the worst Customer Service we have ever encountered!!! -Our Billing is still wrong by $30.00 -We're still not getting the services we signed for -we have even tried their Main Local Office to no avail We definitely will have to drop them! It's plainly outrageous!!! AT&T U-Verse & Internet do not even deserve 1 Star rating !! M. Boisson read more

On 10/29/2021 i was Scammed (bait & switch) in walmart on atlantic and 441 in florida and Kadeem a 3rd party Sales Agent with Cydcor who works to sale AT&T asked us about our service. I spoke with him about our phone service and he advised he can give me a deal. He told us our bill will be 125.00 for 3 lines for the At&T elite plan. With $5 a line for next up . I even took a picture of the part of the document he showed me that shows the break down on the elite plan.He also said our phones will be free because I qualified after my credit check and that we will just pay 6.00 for the extra data. I was paying 115 for 3 lines with my previous phone company and he told me my bill will be 140.00 plus tax i traded all 3 working phones (iphone 11 plus iphone 8 plus and iphone 8)in good faith that this sales rep was telling the truth well ive been scammed i got my bill and it 209.00 . I spoke with att escalations and they told me the plan is 150.00 not 125.00 for the elite. They also told me that i will have to pay a partial fee for the 3 phones i received that were supposed to be free with 6.00 fee for data. I am baffled and upset because this is a contract and i was doing just fine before and was lied to and scammed out of my money. read more

I switched to AT&T U-Verse (from DirecTV) when I moved three years ago and have only gone so long without canceling it because of sheer laziness. I have a tv and internet bundle and I'm aggravated with each service, though the tv service is the worst. The pros: The price is good during the promotion period (usually 12 months) The on-demand programming is extensive, and you'll need it to see your favorite show that the dvr didn't record despite the fact that you scheduled it and double checked that you scheduled it. Internet is not the slowest, but definitely not fast. The cons: Internet goes out every night between midnight and 5 am. Glitch or just them saving bandwidth? I'm skeptical. I don't know if it's a recent thing or not, but I'm up at odd hours with my newborn lately and the internet never works at night. Download speeds of UP TO 12 mbps. It's never ever that fast and 12 mbps is a mediocre speed anyway. It's impossible for two people to live stream at the same time. The dvr can record 4 things at once, but if it does there will be chunks of programming missing or just frames of glitchy pixels. Sometimes things just don't record at all. The dvr holds less than it should for its capacity. I think a 1 hour standard definition program should take up 1 or 2% and twice as much for HD. I currently have 18 hours of HD recordings on my dvr and only 27% is available. Seriously? It's outrageously expensive after the promotion period ends. I currently pay about $180/month for 200 channels (no premium ones like HBO), DSL, two dvrs and hd service. The TV service is about $117+ tax and internet is $52+ tax. I've decided to "cut the cord" and give up on TV service altogether. With Netflix, Roku and Amazon (all of which I already have anyway) I can watch all of my shows for a fraction of the price. My husband will mourn the loss of live sports, but the Sports Grill down the street will be more than happy to accommodate him. As for internet service, it looks like Comcast is my best bet but if anyone lives in a 10+ unit building try to get Webpass service in your building! It's $55/month for speeds up to 500 mbps! I actually wish I didn't live in a house at the moment. read more

Completely upset with the Customer service team. I changed from Comcast to ATT they offer me a gift cart and after weeks it never came. When I called customer service they told me it was not in the record, they were not willing to provide it to me. I ended cancelling the service after 31 days of installation and charge me a cancellation fee! They lost me as a Customer snd gain a bad promoter. NOT GOOD! read more

Att lost my EFT payment made 2 weeks ago. So here I am, after speaking to 9 different agents in 4 different countries, today they fixed it by actually reversing my credit card payment that made for last month. Now I am facing suspension for non pay because they returned one payment and lost another. First chance I get I am going back to Consumer Cellular. I have been with AT&T for 25 years And it gets worse daily. They can tell you anything, not follow through and there is no accountability. read more

Att Uverse operates extremely immoral, unethical, and in some cases illegal business practices which in turn leads you to having to contact their customer support very often and their support is terrible. The cable/internet itself is reasonably priced and OK but definitely not worth the hassle of dealing with their sketchy business practices. Every time I speak with them, regardless of the reason, they quote me a price or confirm a fix and 9 out of 10 times, they lied or do the wrong thing, and I need a follow up call. At one point they signed me up for DIRECTTV NOW without telling me (illegal) which charged me extra. Those charges continued for 3 months, despite me calling each month, but they continued to lie and say the charge was for something else or that it would be credited back and it was taken care of. I had to call DIRECTTV NOW to cancel something I never ordered (their customer service was great, fyi). ATT UVERSE signed me up for a contract without telling me (illegal) which is of course non-binding since they never got my approval ahead of time and did not provide me a copy of it. In fact, when speaking to customer service on the phone, they absolute REFUSE to provide you anything in writing. Because of their terrible business practices, when I tried canceling, I asked for them to send an e-mail that confirms I'm canceling and the last day of service. They could "assure me" everything was set up correctly but each person stated they sent me an e-mail but I never once got an e-mail. It took me 3 hours of being transferred up the chain to multiple managers before one person finally told me the truth that due to "company security settings" they are not allowed to send customers e-mails which is so sketchy. When they tried to say I was under contract, I asked them to send a copy of the contract to me. They refused and therefore released me from the "contract", because I never agreed to one. I switched to Comcast and have had a perfect experience so far. read more

The worst. Don't waste your time! Plenty of providers out there! Summarizing, 15th of the month today and still no cable since my order placed for the 1st. No one knows whats going on. And apparently a loyalty team handles my account. Imagine that! lol read more

Zero stars-I been trying to get my wi fi turned on for 4 days plus 2 more days since the office is closed on weekends. They only say they have trouble on my account ( saying not enough of ports for my apartment) and don't know when it can be fixed I talked to 4 people including supervisors and customer Service, no could help me. I need to leave my apartment and find somewhere they have Wu fi like Starbucks Can you believe that ? Bad bad bad bad bad company !!!!!!!!!!!! I tried again today and got the same results, nothing! Received the same responses to my questions, it's like the are all robots programmed with the same answers. If you have nothing to do but stay on the phone with them trying to get Wi fi I say get a different provider. I say Wi -AT&T ? read more

Getting download and upload speeds of about 12mbps on 1000mbps AT&T Fiber. What a nightmare!