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    NetcroHosting

    5.0 (1 review)
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    4 years ago

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    Hotwire Communications

    Hotwire Communications

    2.2
    (1k reviews)

    Last year our condo association contracted with Fision by Hotwire Communications. Figured I wait…read moreuntil they work out all the bugs before I made the switch, which recently I finally took the plunge. Personally for me, it has been a great experience, (outside of first agent not actually not finalizing the order), the following agent and installation were great. Professional, knowledgeable friendly and courteous. The technician, Dwayne who did the installation was awesome. I had a list of questions for him when he arrived about the installation itself, wiring, service expectations, etc. and he answered all without a beat before getting started. Compared to Verizon Home5G erratic and slow internet speeds, their 100% Fiber is legit and great. The speed test before and after tells the story; Verizon Home5G 23.7 Mbps downloads / 17.2 Mbps uploads (forget what they advertise) to Fision by Hotwire 319 Mbps downloads / 375.5 Mbps uploads, really no comparison. So far, the internet service is stable and fast. Along with the rates, I should've switched sooner.

    Used Hotwire's internet for a year through my building's free package. Internet was solid, quick…read moreinstall (about a week), few interruptions, worked fine for remote work. Can't speak to cable, barely used it. The problem came when I moved out and needed to return equipment. I contacted them by phone, chat, and email at least five times asking for a return label. Every time I was told it would arrive in 2 to 24 hours. It never did. Then I got charged $650 on my card for "unreturned equipment," with zero warning beforehand. When I complained, support just pasted a label into the chat, the same one I'd been begging for, sitting in their system the whole time. I'm returning the equipment now, but they're holding the charge until they get it back. No notice, no chance to fix it before they took my money. Feels like a way to squeeze extra fees out of customers who never even upgraded from the free package.

    NetcroHosting - isps - Updated August 2026

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