This internet sucks It's cheap for a reason If you need just basic internet and you don't spend too much time at home then sure. But if you work from home and you need reliable service then don't get this. Any little rain and your service freezes. Honestly it's no better then the old Direct TV when they first came out. What a mistake getting this service. read more

Compared to your standard internet company this is really a great one. We have had smooth and virtually uninterrupted service for this year since switching to Webpass. The price is reasonable particularly if you prepay for the year at $550 (about $46 a month). The one downside is the speed is not as great as advertised. In our building, the theoretical max is 1GB but I've never seen it go above 100 Mbps or so in about two dozen tests done sporadically throughout the year. read more

I just moved to a new condo and was amazed to learn there was a fast option for Internet besides Comcast. Upon reaching out to the sales team I received a quick response and scheduled my appointment for the next day. I wasn't expecting much given that they are smaller isp (for now) however the installer called me before the install to confirm and even offered to come earlier than the scheduled time. Take that Comcast! Sanders (the installer) arrived at the time he promised and quickly performed my install. He went above and beyond to inform me about the best router settings as well as how the service worked. He is an amazing asset to the company thanks to the polite and precise service he provided me. Once the install was done I blown away by the speeds: 375+ Mbps is simply amazing compared to what I'd been getting previously. I will definitely be recommending this ISP to all my friends who live in a building where it is available. Way to go Sanders and Webpass for making my new apartment that much better! read more

Webpass - Internet Service Providers Near Me - Miami, Florida

9 am, on time, Willy looked for the phone line, i was still asleep, my wife snoring, the webpass technician was as quiet and considerate as anyone can be, and within 15 mins he was done activating my line and explaining to me what i needed to know and so forth... no hassle no paperwork and i was back to sleeping. Couldn't ask for better service. Thanks Willy. 5/5 King 1 year later.... didn't have any shortages but one thing struck me and that is when i tested the speed w ookla, using a router, 200-300 .... i'm like ok whatever it beats 25.... but when i use other instruments like youtube or googles video quality analyzer, different results... dish network says i don't have enough bandwidth... i don't know i'm just saying .... iit bothers me. throttling maybe maybe not but st 200-300 i should be playing fuckkng 4 K at ease read more

I am going to share my experience with Webpass as time goes on. Two days ago I scheduled the installation online. It was so freaking easy that I thought there was something wrong with it, and I called the company. Over the phone they told me yes, it is indeed that simple - address, name, and installation dates. For installation on the weekends in Miami, who lives here knows that this is a super plus. Today is the day they installed the internet. I scheduled it for 9AM, and guess what, the guy was here 8:50AM. This alone should be worth 5 starts. I can't tell how frustrated I am with big providers who tell you "we will be there between 5AM and 10PM". It took 20min for the installation, because we spend about 5-10 min trying to find the main jack. I didn't have to sign anything, omg, I am almost crying now. Let me tell one more thing for today, on the wireless I have 200+ Mbps. Connected direct to the wall, I could have 400+Mbps. Why I never heard about this company before? So far, I think 5 stars is really unfair. read more

Sanders came to set up our wifi and he went above and beyond -- he even helped us fix our air conditioning and broken sink pipe!!! He was so sweet and we couldn't have had a better experience with set up. As for the Wifi, we just started with webpass so I will have to update this once I see how it is :D read more

Webpass is great...when it's up and running. Ours goes down every time it rains, and then other times, too. I don't call any more because they try to blame it on my wifi, which it never is, because the whole building goes offline each time. If we end up staying in our apartment, I think we might need to find another provider. read more

Let's start with installation. It's easy to set up the appointment and the guy was on time. You can see by the attached picture that it's a shotgun job. They really don't care how it ultimately looks. Regarding the internet itself, it's pretty fast when compared to your other options. However, in my building my internet drops 2-3 times a week. One week it was completely out of service for hours twice. I called in to see whether I could be refunded for those days where there was no service (Comcast has done this for me in the past). I believe I reached someone in SF, who forwarded me to a male in their Miami office. Once I start talking to this individual, his first question was, "why/how did you reach me?....REALLY? Basically, the guy didn't want to deal with my concern and told me to cancel if I'm not happy. He finally came around and said he would talk to the accounting department to see if they could do something and he would let me know via email. It's been over a month and I haven't heard back. This guy clearly didn't care and nor do they. I'm not saying customer service at Comcast is any better, but if you're looking for an improvement in customer service over Comcast, it's not incrementally better with these guys. Nor is the service in my building, which drops 2-3 times per week. read more

Webpass - This is their installation job...hideous - Internet Service Providers Near Me - Miami, Florida

Still early In Installation BUT SO FAR 'Lightning' FAST is right as advertised .. . and for rea$onable COIN.* This is what AT&T promotes as their good speeds--stuck in a building that only offered AT&T DSL as part of bundle, or cable (with false promises of 'U-Verse' soon to be available for YEARS NOW) . . . which I'm finding not much faster. AT&T DSL High Speed Internet Change Plan can compare Internet plans or upgrade your plan online. Our Customer Care representatives will be able to assist you with downgrading or disconnecting service. Download Speed up to: 5.9 Mbps Upload Speed up to: 512 Kbps ********************************************** MY NEW CONSISTENT speeds w. WEBPASS are upwards of 75 MBPS on Download and over 250 MBPS on Upload!!! . . . Any questions? 15 and 500X faster!!! KUDOS to Sanders--kickass installation dude went well above & beyond moving furniture to get at phone outlet behind old wall unit. Took him some extra time but got the job done. He made what would have been a very difficult hookup more tolerable. GOT TO CANCEL MY AT&T DSL (damned slow line?) after over 20 years FINALLY! #buhbyeATT *Price-wise, @ $60/month w/o contract or less than $46/month if you pre-pay for year, you can't beat it. If you're nice, they may even throw in first month free! THANKS WEBPASS! read more

I cant stop talking about this to everyone this company is amazing Its been a long time since i havent been so happy with a service, their customer service is extremely friendly and the guy who came into my house also, im sorry i forgot your name!!! I think its Juan. I bet comecast and at&t are nervous right now. Check the tip i left!! read more

Webpass - Im getting 200 mbps i can not be happier no one believes me. Be sure to get a wireless routes capable. - Internet Service Providers Near Me - Miami, Florida

The whole process was very smooth. Sanders apologized several times because he was late, which was not a big deal because we were home anyway. He was very friendly and he clearly knows his stuff. He found out very quickly about the network configuration in our apartment (which was not straight forward apparently) and set it up even faster. Download and upload speeds I get now are insane! And Sanders told me he'll give me 30 days of free service! Overall an amazing experience so far. I highly recommend switching to Webpass if you can. You won't regret it. read more

We live in the Loft I. There was an event last night and even though I couldn't attend in person, one of the guys from WebPass (Bob is his name) spoke to me over the phone. Took me only seconds to decide to go with WebPass, but we kept on talking anyway. Set up an installation for saturday at 1pm, Sanders (I hope I got your name right) called me today and said: Hey I know your installation is for saturday (and today is thursday) and I'm nearby, so we could do it now. Took 5 min and internet speed is at 378 mbps. Well the only thing left to say is THANK YOU WEBPASS, for: A) a great customer service and experience B) for a great product at such a low price and most importantly C) a HUGE F U TO COMCAST!!!! that is my favorite :) read more

Worst!! Worst!! Worst company! Stay away! I have scheduled an installation appointment at 10 AM this morning, the tech came at 9:45 and knocked the door once and left! I opened the door and they were gone!!! They did not even bother to call or let us know they have arrived!!! I called the company multiple times, I emailed tech support that I really needed the internet set up ASAP but I did not get any reply until 1:00 pm!! That was when I told them that I canceled my request for the service!! What a shame! You would think for a well recognized company that they care to call or inform you the tech is coming or not!! They do not have any respect for your time! What a way to run a business! Very unacceptable! read more

I have had Webpass for a year and the Internet service has been reliable and fast. I recently wanted to move my router to a different room and customer service quickly set me up with an appointment. Sanders (the installer) called me before the installation to confirm and arrived on time. He was great and quickly setup my new ethernet port. Additionally, he went above and beyond to help me with my router settings and getting my ethernet hooked up to my tv. I honestly cannot say enough positive things about Sanders; he is a great asset to Webpass!! Thank you again, Sanders! read more

Sanders is a great person that goes above and beyond. The service he provides is top knotch. I highly recommend his services. Thank you for all your help read more

Unlike any internet service provider. WebPass is reinventing the industry. Will was not only on time, he was early and called me to check if that was ok. He was fast, professional, and answered all of my 10,000 questions with a smile on his face. read more

Sanders did an excellent job with the installation given the limitations of my building. He also helped me understand what is going on and answered my questions. Webpass the service is excellent. The technology is relatively new, so I was skeptical but after using it it is amazingly fast and robust! read more

Webpass is awesome! We have been entirely happy with our internet service since we moved into our building 2 months ago. The installation appointment was convenient, the tech was professional, and we are now loyal customers. read more

I wish everyone I worked with was half as wonderful as Sanders!!!! He is the best. Thank you for sending him to fix my webpass!

Set up was a breeze - in less than 24 hours from the time I first stumbled on the site, I was surfing the web! I made an appointment online in the evening, and the next morning the tech was at my door. I never even had to make a call, listen to hold music, or sit around waiting half the day. Installer was on time, friendly, worked quickly... So far, so good! Changing to a three cause Internet service is slow. read more

Great experience! Sanders was very knowledgeable and answered all of my questions. Great company all around! Thank you Sanders and web pass! read more

Webpass - Internet Service Providers Near Me - Miami, Florida

I heard of webpass via my building property manager - I had never heard of it before. I went online, and requested internet service installation. Within minutes I received the confirmation. When the technician, Julio came today, he was on time, very friendly, knowledgeable and answered all my questions. A great refresher from using the (horrible) comcast for so many years. I hope they continue to have such great customer service. the only thing i could say needs improvement: i would have liked to receive a reminder email a few days before installation. overall i'm really happy with the service so far read more

We had a technician coming over to install it, the speed is super fast if all your equipment is 5G compatible, if not it is like any other provider, so don't make the change. When the technician was doing the work and I realized it was done thru the regular phone lines which were far away from our equipment, I asked him what to do in that case, he recommended to get a quite expensive router not to run cables throughout the whole house, that is when I asked him, what if I want to discontinue the service? He said he was going to give me a one month trial and I said what do I need to do either to cancel or contract the service? He said, after one month the service will be discontinue of you want to keep it, just call us back and pay the contract. Since half of our equipment was not compatible le with 5G, we decided not to contract it and just let the month die. Now after 2 months they are harassing us with emails saying that we owe them over 400 dollars because their technician said that the installation (switching a plug in the phone connection) was a success. So be aware of all this before you let this company in your apartment. We are thinking about putting this issue in an attorney's hands because it is completely unfair that they want us to pay for something we have not used, not a single bit. We haven't even cancelled our comcast agreement because we thought we had no service. BE AWARE read more

Juan was amazing!!! I was having some router issues and Juan helped me go from 10mps to 250+mps!!!! Super helpful, super fast response time and really helped me out. Thank you so much Juan!!!! read more

Completely and utterly disgusted by their customer service. Our account was suspended due to non payment ( with a newborn child and both parents working overlapping schedules, it fell through the cracks) . We called in immediately and tried to make a payment to get it up to date, not only did they refuse to add the credit to our account for the units we referred. The man I spoke to told me flat out no he wont take payment and to stop calling there and hung up. I have tried numerous times to call and email the support team and get our services started again (the service is good and the techs are fast) with no response. I have never on my life as a consumer been treated so rudely and unprofessionally. I will make sure that this review gets posted on every site possible so that other families can be aware of how disrespectful and crappy this company's customer service is. I have also filed a complaint with my building management team to no longer use this company. read more

Hands down, the best ISP out there. Customer service answers the phones immediately and are super friendly. In the 3 years I've used them, not once has my service stopped for any reason. I even had service during hurricane Irma. The website is easy to use, prices are super fair. It really does not get better than this. Hoping Webpass can expand to more buildings in Miami because this is how ISPs should be. read more

Sanders was great! He arrived on time, and was extremelly helpful in setting everything up. Highly recommended! And the speed is waaaaay better than AT&T.... read more

I have to caution I just received Webpass and so far everything is excellent. I'm getting 200 Mbps direct plug to Ethernet and I'm getting 25 to 30 meg upload and download speed via my wireless router. The customer service was exceptional, sanders was the bomb dot com. He was extremely accommodating and walk me through the entire process of work to do it if ever I needed to reset anything. That said, I give this company and Sanders five stars. read more

Why five stars? 1st * Awesome customer service 2nd * Installer right on time and professional 3rd * Blazing speeds never seen around this area with Comcast, AT&T or Verizon 4th * Best price for the speed and service hands down 5th * Well, just because I feel like they deserve 5 stars for all the stars above :) Thank you WebPass read more

This was the best decision I made since moving in. I can choose from Comcast or Webpass at my current building. After dealing with Comcast at my last residence and being extremely frustrated every single month I decided I'd give Webpass a call. It was the most easy sign up/request appointment on line. The tech came promptly on time was very friendly and swift. I give it 4 stars because It is not wireless. I still have to get a router to hook up multiple computers and access wifi. But that is well worth it not having to deal with the poor customer service and ridiculous charges at Comcast. The service is cheaper than Comcast as well and I got a discount for paying up front for a year. no installation fee or hidden charges! read more

First of all, I see here that Sanders is a rock star, and he deserves it. He was 20 minutes early to our appointment, unheard of for Miami! The installation took him well under an hour, he was as friendly and professional as anyone can possibly be; he was also expertly knowledgeable and happy to answer questions while he was installing the service. 5 Stars to Sanders alone! Now for the service, guys, this is basically Google fiber, and yeah, it's as good as advertised. No fees of any kind, no contract, no bull, and I'm now getting 5X the speed I was getting with Comcast for $14 less a month; I did a speed test and no bull, I got well over 90 download and upload respectively. I've been researching and following this company for about 2 years, eagerly awaiting until they offered it in my building; when I saw the flyer I immediately signed up. This is a no-brainer, don't even think about it, if your building offer Webpass you have to switch; everything about it is better than Comcast and AT&T, literally everything, customer service, tech service, speed, quality, up time, no data caps, no throttling, no fees, taxes, contract, and there's also no modem to deal with, just a cable straight from your wall to your router. read more

I had an issue with one of the ports in my apartment and schedule for a technician to come in to help fix the issue. Carlos was my technician, he sent me a text message letting me know when he'd be arriving, and once he arrived he quickly realized that it would be a longer task than expected. We ran in to multiple situations were one fix lead to the discovery of other issues, but Carlos was relentless. He tried each and everyday until finally, he was able to give me the good news and provide me with th resolution for what I needed. I take my hat of to you Carlos, I recommend webpass to anyone who has it available to them. The speed and the PRICE especially are unbeatable. read more

The most incredible thing I've ever seen. Installed in a matter of 5 minutes with speeds no other company can even approximate. Sanders is the most knowledgeable, professional service person I've ever encountered. Ask for him by name. I highly recommend! read more

The ultimate scam. They advertise high speeds but their service is awful. The whole building is always down and it takes them forever to fix it and when it does work the signal is so weak it doesn't stretch through the doors of a one bedroom apartment. I hate this company and wish I never got suckered in to their one year commitment price. Go elsewhere!! ****************** Here's an update. For anyone looking add this service please read what one of their reps emailed to me. I've sent your request to the local team, somebody will reach out regarding the field tech appointment. I looked back at the ticket history, it seems there have been a mix of brief building issues as well as wireless speed complaints. I will say that we do not support wireless speeds or service. We provide a wired service to the unit, who is to stop a customer putting on a cheap router (or an expensive one for that matter) that doesn't provide the wireless service they desire, we just can't be pros in every single make and model of router. read more

The most incompetent and rude people to ever exist. My entire building uses webpass. The service provider who came to install it had no idea what he was doing and gave up after 30 minutes, leaving us with no internet. My boyfriend later figured out how to set it up on his own. I agreed to set up the $550/year internet, but never received ANY confirmation, zero invoices, zero policies or terms stating anything at all. After 3 months of service and never receiving a single bill or invoice through mail nor email, I called to see what the problem was. Turns out the customer service rep didn't put the "L" at the end of Gmail in my email so I never received any of their emails. Come three months into the service, I finally paid for the year the same day I received my invoice, but just two weeks after paying the bill i just received, I'm forced to leave my apartment due to serious construction I was never prior informed about, and Webpass refuses to give me a refund for the remaining NINE months of the service I haven't used because their policy states no refunds after 60 days. Mind you I NEVER RECEIVED the polices because your incapable customer service rep incorrectly logged my information. I received the run-around from 6 representatives today, all who were extremely rude and have zero customer service skills whatsoever, only to finally be "rejected" by the issue resolving department. Their professional response entails the following: "our terms are on our website". ...Is that seriously how you do business? By luring people into signing up for something and failing to provide them with any information upfront so they need to fish around for your policies online? I then asked to speak with a manager, left a message and was never called back. Would not recommend - Absolutely miserable customer service experience. UPDATE: I filed a dispute with my bank. Webpass lost. Received all my money back for the un-used months. read more

Awesome so far! Sanders (install tech) was prompt, professional and extremely helpful...he even installed my router. I can't believe how much faster my internet is compared to U-Verse...Webpass is BLAZING FAST! So far, so good. Thanks for offering a viable alternative to those idiots over at AT&T. read more

I just experienced my first connection with Webpass it was the most friendly, professional and the easiest connection to an Internet provider that I have ever had. My system is up and running with tons of bandwidth. I am very please...what a professional company! read more

I had Sanders come to install Webpass today and he was awesome very friendly and effective. He came in and out in less than 15 min.

Sanders came to install the WEBPASS service at home. We couldn't find the internet cable and Sanders went beyond his duty to help us to find the internet cable. We are extremely grateful to him because he did a great job and now we have a fast internet. Thank you Sanders! read more

As a condo board member, I wanted to mention that we have had slow service across the board on our resident's internet connections. We have solicited our building Webpass clients and have gotten fairly consistent results. -The service often "drops out" and you have to refresh your link for minutes at times to get a loaded page -The service is NOWHERE near as fast as they promise (1/3 to 1/2 of the speeds they promise) -They pass the buck when asked about the reasons for the above shortcomings. That the equipment is not directly connected via wires, that everyone's computer is slow, that everyone's software is outdated, etc. Magically, apparently--they get software that isn't available to anyone else on the planet that enables them to get the speeds they advertise. -In short, NO provider is great--but at least you get what you pay for and it's reliable due to the scale of their operations (like Comcast, AT&T or Atlantic Broadband). Webpass, in our collective experience is NOT reliable. read more