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Aeris It Solutions

5.0 (1 review)
Open • 8:00 am - 11:00 pm

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Miami Security And Network - Luces led

Miami Security And Network

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I hired them to install a security camera system consisting of an NVR and 7 wired cameras in 2023…read more Price was fine and installation was fine but when it comes time to set up the app on my phone the installer asked me to hand over the phone, I tried to follow what he was doing but he was installing apps, scanning device bar codes, assigning device names account user name passwords...all done very quickly and he asked me only for a password to use. It is an app called EZVIEW I later on went back to try and understand different settings and configuration but there is no manual to follow. But on the day of the installation all were working fine so I figured I will retrace the app settings and figure things out. The issue is post installation support. A year later the app stopped working unless I was on WIFI I was disconnected from the cameras. I texted the installer and asked for advice, he said the issue is with my mobile data. Mysteriously two weeks later the app worked again so they fixed whatever bug it was. Another month gone by suddenly one of the camera in color would have images in B/W only after raining hard, I thought those are IP64 or 65 devices, texted again and no reply. Finally one day my app freaked out and deleted all the devices and I need to set it up again. I texted him again for help and offered to pay for his time to set things up again and he said next week may be. Next week came and gone texted again says tomorrow may be. After that no more reply. Last year I need to upgrade phone and I wasn't able to migrate the EZView app to the new phone, it is no longer on Android playstore, I haven't been able to use this app on the new phone and so I have to carry two phone, the new phone for everything else, and the old phone to use EZView and only works on WIFI (since it has no SIM card). The NVR and cameras still work but if you need post installation support it doesn't exist.

They were super professional....they hung 2 TV's and a sound bar and a ring security doorbell.....I…read morewas very happy with their professionalism.....

Prime Tech Support Miami - Gaming PC that was build by Prime Tech

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Wynwood

I requested an estimate to install six cameras and was given an initial price quote. Afterward,…read morethey informed me that an on-site inspection was required, which cost $300. They came out for the inspection and then doubled the original price. Because of this drastic price increase, I was unable to move forward with the job, and they kept the $300 inspection fee. Very disappointing experience and misleading process--I do not recommend them.

This was the absolute worst service I have ever received…read more 1) Service was terrible. I didn't get a single response to my questions or need for updates. The only time they reached out was when they had a question about the payment. 2) I simply asked for my keyboard keys to be made less sticky. They didn't fix the problem at all. I NOW have to take it back to another technician. 3) A week after I left my computer at the store, once they said they had fixed it, they called and said that they had lost my password. I told them multiple times what it was and texted it to them. They said it didn't work and asked me to come down. Once I was there, they said they got it to work. This was the absolute biggest waste of money I have ever spent. And the biggest biggest waste of time. I 100% don't recommend this service, and please don't book an appointment with them. My technician was called Darian. I don't know if it was his fault, or the fault of the company - probably both. but I was shock by the deception and unreliability.

Aeris It Solutions - itservices - Updated October 2026

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