Shawn B. Just left my condo. I had about 10 questions for him written down and he came in and he answered all of them so quickly! he saved me because I got a new TV and I was unable to use the remote for the TV so he took my COMCAST remote and programmed it for me now I know what I'm doing. He saved me. I was so upset yesterday. He is so smart and so knowledgeable and so kind. I just can't say enough about him. Comcast is lucky to have people like Shauwn! read more

I have everything with comcast, cable internet, land line and mobil, I went to be buy a new phone and asked if he could transfer everything from my phone to the new one. He said "I'll try!! My daughter said it can be done in about 10 minutes. I had asked him if he could find the vibrating on my phone and he couldn't. He was not knowledgeable at all! I drove 20 minutes for nothing!! Very unhappy!! read more

I went into this Xfinity location as a current internet customer, ready to get a phone line added. Instead, I ended up walking out completely shocked at how disrespectful and unprofessional their staff is. One of the representatives acted like he was the smartest person in the world, talking down to me the entire time. He clearly had zero customer service skills, zero patience, and zero effort to actually help. The attitude alone was enough, but the way he dismissed my questions was unbelievable. Because of one employee's arrogant behavior, they literally lost a customer. It's sad that a company this big allows people with no respect, no communication skills, and no professionalism to represent them. I will be taking my business somewhere else, and I hope management seriously looks into who they're allowing to work the front line because this was unacceptable. They need to get better employees! read more

They seem over worked and tired but get the job done. They helped solve my husband and I our bill question and updated our new plan. Satisfaction complete. Thank You guys! read more

My days!!.. I had a really frustrating experience here today. I've been standing in line since 11:00 AM, and it's now 11:47 AM with barely any progress. The store isn't even busy customers are walking out because of the wait. There are four Xfinity associates working, yet there's no sense of urgency at all. At one point, there were only two other people waiting besides me, and it still took forever to be helped. This level of service is unacceptable and needs serious improvement. Still standing here by the way read more

Had to return my father's Xfinity equipment as he switched providers. Good riddance to Xfinity, as their internet and home phone charges are outrageous! Walked into the store, which smelled heavily like bathroom cleaner! There were 4 employees behind the counter, engrossed in watching SpongeBob, which was blaring! I was helped by a young female employee, who asked me to give her a 10/10 rating, for what was not 10/10 service. Glad to be done with Xfinity. read more

Customer service stinks. Can not speak with a human, ever!!! Their AI is from the 1970's. Service is spotty, when it works at all. read more

You can't get through to a life person. My power outage was reported to be fixed my 2 pm then as soon as possible. That as soon as possible is up in the air. For someone who works remotely this is unacceptable. The automatic system refuses to give allow for more information. Extremely frustrating and disappointing. read more

You can't get anyone on the phone. Just one big loop with 3 different numbers. If I wasn't in a condo. I would not use them. Horrible service and still no internet. read more

no one answers your call, it's impossible to speak with an actual person. I am so frustrated from calling 25 different times or more for someone to come out and bury their line and no one answers my calls goes to an automated system I am canceling my service at this very time! Can't wait for Verizon to come in my area... read more

Scam third party company , stay away ! Bought a new phone yesterday and they gave me an extra line without my permission so he could make extra commission . I called my husband on the next day and a new number popped up as a default line . So we went back to the store and they said they couldn't fix it that I had to go to the main hub store in pompano so I drove there and they said that they could fix and they lied and that this store in coconut creek is doing it a lot to scam people . Thanks God I noticed right away or I would be paying an extra line ! read more

I went in to buy a new internet service for my apartment, after taking excessive information from me the gentleman asks me to use my credit card for a charge of $53.49 saying that this is for my first month and that i have money back guarantee for 30 days to get that money back, i went to cancel the plan 6 days later for being absolutely terrible. The agent said that i owe $10.21 on my bill and that i never gave them the $53.49 although i showed them my amex statement with the address date and time plus the amount. The representatives at the store told me to dispute the transaction because one lf the employees basically robbed you. Thats crazy do not go to this place terrible place. Get robbed guaranteed in this store. read more

7 hours with 6 different agents; lost a day's work waiting for aa field technician who never showed up for the appointment. All just to get an internet connection. Horrible customer service! read more

spent 3+ hours trying to port my phones. Got cut off on the chat 4 times and couldn't get the job done

I was sent a past due notice after moving and having my services transferred. I returned the old box. I communicated with a human after 4 days of trying!. Was told I had no past due balance. Three weeks later I get more phone calls from debit collectors! 3 hours now trying to get a human. A new internet service sound better. read more

Before it was a very good service , high price ,but knowing the service was excellent . Now , it is still expensive and the signal is poor and slow . Xfinity you change a lot , you are the worse now . Excuse me but you changed for the worse . Where is customer service ? You don't have customer service not a number that a person can answer , You have to go back to base and be well cared for people and not by machines ! Estuve tratando de comunicarme con servicio al cliente para avisarles que no tenemos señal , es imposible comunicarse con ustedes .Antes el servicio era bueno y rápido , y el precio lo pagábamos sin quejarnos porque " era " bueno , ahora , el servicio es malo , lento y no tienen servicio al cliente solo maquinas que te transfieren la llamada a NINGUN LADO . Es un circulo que te hace perder el tiempo . Ahi va mi única estrella , pero no les pondría ninguna . read more

I have contacted the Xfinity customer center four times in the past week to get an upgrade on our HD cable boxes and Modem. The last person I talked to was thorough, detailed oriented and patient. She was able to help out fix the mistakes that the other 3 customer service reps have made. The earlier representatives would make appointments on the wrong day or month of the year, would tell me that our contract did not allow for an upgrade and that our upgrade was already done....So amazed on how little some of these representatives care about opening the customer file and reading the entire account history to determine how to best help the customer. My advice is that if you know what you want and you don't get the answer you expect. Hang up and call a few minutes later, you should be able to eventually get someone that cares about their job and help you with your request. Always write down the name of the rep and the time you called, so you can have a record of the past interactions with the company. read more

Their new system of forcing you to chat or go through the Internet is a terrific waste of time for the customer. Forcing you through loops of chat that get you nowhere. I am inches away from canceling my services and moving out to somebody else. We'll see how it resolves over the next few minutes. Probably the most important thing is there is some senior management person who is not going to take responsibility for this change and will probably get promoted. read more

They keep raising the rates, they offer no promotions. Either pay the outrage prices or find another service. They don't care if Customers leave or not! read more

Back in 1963 Comcast founder Ralph J. Roberts was on a mission to modernize subscription based media. He purchased American Cable Systems, in Tupelo, Mississippi and brought on Dan Aaron and Julian Brodsky to help run the company. They acquired more businesses and in 1969, the company changed its name to Comcast, a combination of the words communication and broadcast and moved the company to Pennsylvania. Through the ensuing years the company grew offering new services and increasing internet speeds. In 2010 Comcast unveiled their new brand Xfinity offering television and internet. Comcast is the parent company and Xfinity is the brand. Today the two named are used interchangeably. I recently needed to purchase a new cable internet package. That is when I got the rude awakening that it is almost impossible to speak to a person. They want you to download the app and order your service that way. After trying every which way to come up with a package I thought was a fair price I ended up discovering this store where you can get real in person service. I ended up selecting a package with Chris who just looked at the same app I had access to. Was it cheaper? No. It is what it is. At least I feel that I tried to get the best price I could. I left no stone unturned. It is about $40 more than I really wanted to pay but I didn't have to wait for them to send the equipment. I was able to leave the store with it. When I got home I couldn't set up the internet but I was able to easily reach someone who was able to activate it on their end. The cable box never worked right so I had to take another trip back to the store to a get another one. Fortunately this all took place during the week when I had off from school so I was in and out of the store. The funny thing is Xfinity has called me no less than 20 times asking for a customer service survey that I know they could care less than nothing about. Important note: don't forget to renegotiate your package in the month before it turns a year old. They will jack your bill sky high if you don't make arrangement before then. You can easily see the date on your bill. Also don't think you will save money by choosing something less than unlimited internet. As soon as you run over they automatically purchase more for your account which was what happened to someone in the store. They ended up with a $400 bill when they could have paid much less. Now that everything is set up I am happy with everything except the price. The equipment I was given is light years ahead of my old set up. My HD 4K finally works. The TV news anchors had wrinkles and blemishes I never saw before. I am pleased with the speed of the internet. So far no problems with outages. I get why everyone hates this company so much but I tried to quit them only to come back 3 months later. There aren't a lot of other choices especially if you want TV. You are stuck with them. Right now it is working for me. read more

Xfinity Customer Center - Internet Service Providers Near Me - Coconut Creek, Florida

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Absolutely the worst customer service I've experienced in 69 years. Then add insult to injury, you can't even get transferred to someone in the US to speak with. WE NEED MORE COMPETITION TO CHOOSE FROM!!!!!!!! read more

Good luck getting a live person on the phone after multiple attempts or someone that can help.

Customer service !!! And to think I switched over from AT&T to this #%*^€¥+ !!!! Now I know why they switched their name from Comcast to xfinity read more

Bottom line: horrendous Customer Support, this is not the employee's fault. Xfinity/Comcast Corporate is responsible and needs to be held accountable for the poor services. Develop a simple, easy, and quick path for clients if service need to be disconnect for any reason. Xfinity informed me that they do not have any USA based customer service support, all customer service support goes through India. AVOID & BEWARE read more

Your customer service is an absolute joke. Same as your continued increases for average sersice. New customers get better rates than people that have been consistent customers for 20 plus years. Called yesterday a manager said she would call me back to discussa better rate. NOTHING read more

If I could leave no stars I would. Three months now I have been billed for an account I canceled and each time I call it's the same thing "I've cancelled your account. A refund will be issued." And yet...I call every month and nothing changes. They still send me a bill saying now I'm overdue. I DON'T HAVE AN ACCOUNT. This is THE WORST company to deal with. read more

Absolutely terrible customer service. Trying to get a new quote by adjusting my plan because my bill is going up by 20% with my current plan. Spent over 2 hours and still can't get someone to send me an adjusted quote. A year ago I had a great experience with their call center. This year it is beyond bad. read more

absolute worst service possible. I'm canceling.....you can't get past the fake service to deal with an issue .....

They don't have a valid human. I have to drive 3 hours to return their equipment. Since they don't take phone calls so, I cam get a label or scan code. What do I do now ? read more

If I could assign less than one star for Xfinity's customer service, I would! I can't solve my issue with the chat feature. I have gone in circles for a week trying to speak to a live agent! This is insane! Unfortunately, Xfinity is about the only service offered in my area. read more

Trying to cancel appointment for tomorrow and was told that I would be charged $100 to cancel service I don't even have it yet

a few years ago 2-3 years xfinity went to fiber optics in our development. Had trouble from the beginning when everything had to be changed at no expense to the residents. Each time i called customer service i was told the same story. U have not updated your system. We will shut u down and reboot your system. Then i stopped calling because i shut the system down by myself according to their instructions. Then a couple of months ago my system shut down completely. They had to send. tech to check it out. The tech found that the wrong modem had been installed. He changed the modem to high tech modem after upgrading a series of modems that did zero for the system. After the high tech modem was installed he took the old modem plus all the modems he tried and went on his way. My wife and i thanked him very much for all he had done. Since then twice a month i receive and my wife receives notification from customer service to return the old equipment. After several calls i was told not to worry. Problem was resolved. I as well as my wife continue to get the notification to return the old equipment. This is total harassment. read more

Live cs is non existing. Super poor cs Avoid at all cost Comcast is too big to care or respond. read more

Got a marketing call from a spoofed number and there's NO way to actually get a human calling any of the numbers to tell them to remove your number!!! read more

nobody mentioned anything to me about fees I would be charged when I dropped off my router and terminated my account with them but weeks later I receive a bill of $400 for fees that don't make sense. It's always something with them. read more

I wish you had a zero up their because that is what i would have picked. i pay $50.00 a month for the internet. Two hours ago while on my computer i loose the internet. After trying to figure out what is going on i get a Join Xfinity now internet for a special offer of $10.00 a month. Why did i get that? In order for me to have the internet i had to give my credit card to get the internet. What is going on??? I am 80 years old and should be getting the internet at a reduced rate not an increase. And by the way do you have any humans working in customer support? I have tried for hours to talk with a real person with no luck. read more

I would give you zero stars! I have been a customer for decades. Why is there no way to get a human?! That ridiculous phone number is horrible! I spend my day swearing into my phone! There is no customer service at all! read more

I tried changing over to xumo and it took hours and then my equipment was faulty. Now I have to wait 3days for someone to come to my house. And how come none of the agents speak English as a first language,couldn't understand any of my agents!! read more

3rd attempt to resolve over bill attempted 2nd time with manager First manager said it was resolve in 48 hours on hold for 2nd manager for 20 min phone is just ringing wrong iv not been with them for even 30 days Everything is fixed hopefully after 3 call/ 4hour time read more

I have been trying for over 2 HOURS to remove landline service. We're keeping the rest (for now) but this is BEYOND ridiculous!! I have already tried to take care of this online and it almost seems like they move things so you can't get back to it later. HATE Xfinity!! read more