I brought my PlayStation in for repair and got it back in worse condition than when I dropped it…read moreoff. It was clearly taken apart in an attempt to fix it, then labeled "unfixable" or too expensive to do so--but instead of reassembling it properly, they returned it missing screws and without the internal factory cover. This is completely unacceptable. It's not your decision whether something is "worth fixing"--your job is to either repair it or return it exactly as it was given. What I received back was careless, incomplete, and honestly a mess. I ended up ordering the parts myself to try to fix it, and that's when I saw just how poorly it had been handled. This level of negligence is beyond disappointing. I would not trust them with any device.

I'm a senior (75+ years) and I messed-up my current iPhone (2024) (following more of their "dam…read moreup-dates") & iWatch (2018) and was locked out. After spending several hours yesterday trying to get back in, I gave up and today (Sunday) & I took the phone & watch to uBreakiFix. What a surprising experience compared to the Apple Store. The young man working there was professional, patient and pleasant. And, he solved my problem in just a few minutes. I strongly recommend uBreakiFix and will definitely be using them again for any tech issues I have. Thank you!!! ~RC

They used to be more helpful with iPhone questions........but as a long time customer who has…read morebought, traded and repaired with them.......they don't seem to be as sharing with simple knowledge.

Very knowledgeable people to fix all your Mac needs,expensive though…read more They also have a good selection of reconditioned Mac's for all needs.

I have been to this location many, many times-I have always found the Customer Service to be great!…read moreI am not a technology wiz so ......I need someone who is knowledgeable and patient-- On Monday I went in and NATALYA took care of me--she was super! She listened, gave me options, and did an overall stupendous job! I actually had to return to the store later in the day (MY problem-not hers)-- and she was great-she actually was done for the day but saw me come in and delayed her departure to find out what was going on and sat down to help me- Now, THAT is Customer Service!! Thank you Natalya and AT&T!!

Terrible Service - store staffed by teenagers playing on their phones and reluctant to help…read morecustomers. Online corporate service is no better. Was not possible to speak to a representative in the U.S. The promised trade in credit has not materialized for 3 months, even after several frustrating calls to some overseas service center where they no nothing and barely speak English! The foreign representative must be working in a large open room where 100 other people are all speaking at the same time - very difficult to hear or understand what is being said between the broken English and background noise. Was promised my monthly bill would not go up and that was a lie! Avoid AT&T!

Having an Apple Phone and needing a new case protector of screen protector, I thought the most…read morelogical place to go was The Apple Store. To my surprise and disappointment, the Apple Store was no longer stocking either for my model, an Xs Max. Immediately outside the store was a kiosk selling all sorts of accessories for numerous brands of mobile phones. While I was looking for a black or gray phone case, which they did not have, I settled for a blue one. The rep, whose name was Chilli, expertly removed my damaged screen protector, cleaned the screen, and placed a tempered glass protector. He did the same for the case protector. I was done in less than 5 minutes, mission accomplished. Highly recommend this as an alternative to Apple Store for your Apple compatible accessories.

i went in to get my camera fixed, two days later it broke again. the number online doesn't work…read more awful

This store has been closed for well over a year and the original guys Mike and Tim left close to 3…read moreyears ago and the new people ran it into the ground. This store no longer exists.

This is not a company store that does not care about you. Mike and Tim give personalized,…read moreprofessional and courteous service. They are the real deal. Knowledgeable about every aspect of phones. Just a real pleasure when cell phone service companies can be so stressful.

Mehran is the Best Phone Doctor... My Phone and I Are REALLY…read moreHAPPY !!!!!!!!!! Fast Service................... Great Prices.................

Very honest, and friendly customer service very fast. They fix my phone in 10 minutes with the Best…read morepricing. Ihighly recommended.

I can't recommend UltraTechX enough! When my granddaughter's iPad screen shattered, I was reluctant…read moreto purchase a new one due to the high cost. Fortunately, I found UltraTechX at 9146 Glades Road in Boca Raton. Alex, the owner and the technicians, were absolutely fantastic--professional, knowledgeable, and genuinely pleasant to interact with. I was pleasantly surprised by the reasonable pricing; I never felt like I was being overcharged. In just two hours, they had the iPad screen fixed, something the Apple Store would have charged three times as much for! If you need any device repairs, this place is the way to go!

I popped in the other day as my older computer was moving super slow. I got the recommendation…read morefrom my quick phone repair shop of this spot. There really isn't that many places that repair computer these days so I was a little hesitant that they could even do the job honestly. But I stopped in the other days and things started well. It wasn't too busy. Once it was my turn at the counter the nice fella there explained that the diagnostic would cost I think 85 bucks or so and that if a service is performed that would be taken off the total at the end. That's the part that I could feel would be a test of trust. I gave us my computer putting my faith I would get it back better or at least without its memory wiped. they called the next day and said the hard drive wasn't really repairable and that they could put in a new solid-state. They said they would do their best to transfer all data. Cut to 3 days later. Computer was back to fast,, tons of memory and everything was transferred. Amazing. I'm sure they cant fix every problem, but they fixed mine.

SUPER SERVICE & SUPER PRICES…read more This place is a hole in the wall you will be telling your friends about. The first time I went there there was a line of 5 people waiting for service. In NYC there is a saying "People don't wait in line unless it's worth it". This place was worth it. He took my phone told me come back in 30-40 minutes so I walked around Atlantic ave and checked out some of the local shops. When I came back he had opened my phone and reconnected the battery and didn't want any money ( of course I paid him). NO advertising and NO big rent = a great price from a super nice guy!

1/20/25 Smart Zone is AWESOME! today I visited & said:…read moreI had a cracked IPhone 13Pro Max.... The owner looked at my phone & said "No you don't ....tour screen saver plastic was hit ....but your SCREEN is not cracked!....it is $5 to replace it" HONESTY & INTEGRITY in a small business is here at SMART ZONE I thought my phone screen was cracked & I would have to pay to replace it.... WOW I will return & tell everyone to visit SMART ZONE

In February my wife and I upgraded our iPhones. The AT&T store handled the returns of our old…read morephones to initiate the rebates. After a month I was notified my phone was stolen in transit but not to worry, I would still get the full rebate. After this recent billing, my wife has had two credits but I have none. The store pushed me off to Customer Service. After an hour on the phone, they said I need to wait another month for resolution. They agreed their records indicate it was stolen. They agree that my wife had started receiving her rebates. So why do we need to wait another month? They sent me my Case Number via text saying this was resolved but it is not.

We lost a phone and when we visited the store to replace it we got the same story Jane W. related…read morein her review. The associate said by adding another line we would save and instead ended up spending $275 more over 3 months. I cancelled the line and visited the store to request a refund. Mike Hume was very helpful and said he would request credit from the store manager. After 60+ days and no credit I visited and spoke to the store manager Ulyssses Nunes and he said he would talk to his supervisors next day and I should call him. I've left 2 messages with no return call. My advice DO NOT patronize this store. I plan to inform AT&T that the store management and the staff should be overhauled!!