Great communication…read more Fast turnaround with excellent quality. A kind, knowledgeable team ready to assist you. My iPad screen was badly cracked, and I wasn't sure if it could even be repaired. Their team not only fixed it but also returned it to me the same day. I'm truly grateful. Thank you!

I brought my PlayStation in for repair and got it back in worse condition than when I dropped it…read moreoff. It was clearly taken apart in an attempt to fix it, then labeled "unfixable" or too expensive to do so--but instead of reassembling it properly, they returned it missing screws and without the internal factory cover. This is completely unacceptable. It's not your decision whether something is "worth fixing"--your job is to either repair it or return it exactly as it was given. What I received back was careless, incomplete, and honestly a mess. I ended up ordering the parts myself to try to fix it, and that's when I saw just how poorly it had been handled. This level of negligence is beyond disappointing. I would not trust them with any device.

Professionals. They know their stuff. Quick turnaround on repairs has been my experience. They…read moregreat commutators also.

They used to be more helpful with iPhone questions........but as a long time customer who has…read morebought, traded and repaired with them.......they don't seem to be as sharing with simple knowledge.

SUPER SERVICE & SUPER PRICES…read more This place is a hole in the wall you will be telling your friends about. The first time I went there there was a line of 5 people waiting for service. In NYC there is a saying "People don't wait in line unless it's worth it". This place was worth it. He took my phone told me come back in 30-40 minutes so I walked around Atlantic ave and checked out some of the local shops. When I came back he had opened my phone and reconnected the battery and didn't want any money ( of course I paid him). NO advertising and NO big rent = a great price from a super nice guy!

1/20/25 Smart Zone is AWESOME! today I visited & said:…read moreI had a cracked IPhone 13Pro Max.... The owner looked at my phone & said "No you don't ....tour screen saver plastic was hit ....but your SCREEN is not cracked!....it is $5 to replace it" HONESTY & INTEGRITY in a small business is here at SMART ZONE I thought my phone screen was cracked & I would have to pay to replace it.... WOW I will return & tell everyone to visit SMART ZONE

The high ratings and past Yelp awards are well deserved here. Five stars for sure…read more My husband had taken his cellphone here when he'd had a problem and was very happy with their service and expertise. So when I had a problem with my laptop, I brought it here as well. Melissa was great. We explained what had happened and she took it from there. I'm hoping we won't have any future problems, but if we do we know where to go.

Smart Phone Fixed is very expert in all things cell phone and computer. They are also…read moreconscientious and honest. I have taken hundeeds of cell phone and computers there for my business and my family for over 10 yers. Use them to fix you stuff.

I came in with an old outdated phone and Michale showed me some available upgrades for my boost…read morepromotion and I decided to get the Samsung A20 . Mike transformed all my pictures and contacts and set me up with a new phone. A case for it and now I'm all set . He even told me about some at home month by month internet service that I will most likely be going back there to set up instead of keeping the one I have . I will definitely be back to this location to see Michael for any future wireless or internet needs I have .

Terrible Service - store staffed by teenagers playing on their phones and reluctant to help…read morecustomers. Online corporate service is no better. Was not possible to speak to a representative in the U.S. The promised trade in credit has not materialized for 3 months, even after several frustrating calls to some overseas service center where they no nothing and barely speak English! The foreign representative must be working in a large open room where 100 other people are all speaking at the same time - very difficult to hear or understand what is being said between the broken English and background noise. Was promised my monthly bill would not go up and that was a lie! Avoid AT&T!

Virginia was great at helping me setup a new prepaid line and getting a memorable new phone number…read more Greeted and took care of me immediately.

I am updating my prior four star review from seven years ago to a solid five stars…read more I had an appointment this morning for a new device setup and they took me fifteen minutes early! Adelese quickly checked me in and I only waited about five minutes. Andre came to assist me, and he put my screen protector on for me. I am just not good with these things. He processed my payment for my car charger, screen protector & a few other things I needed. He was awesome. Very helpful & more importantly, very nice to work with. Adelese was amazing as well. She transferred my contacts, pictures, etc & she answered all of my questions. By the time I left the store I felt like I made a new friend. Adelese was very good at explaining some of the phones features to me & she was knowledgeable about my new phone which was a huge relief to me. I am technically challenged so I can use all the help I can get. The store is clean, most of the employees were wearing a mask and they all worked together as a team. I am very impressed with the excellent customer service I received this morning. I went from using an ancient S7 to the new S22 & I love it. I have been putting off my upgrade for a few years because my S7 was and still is working beautifully. A little slow but I loved that phone. This is a corporate store so you will be in good hands. Appointments are not mandatory anymore but I highly recommend making one. It's just easier, in my opinion anyway. I noticed the reviews aren't very good but I have only had positive experiences here. Thank you Andre and Adelese for all of your help.

If you want customer service go to AT&T this store is the absolute worst and a little Asian general…read moremanager should not be working in customer service I've been a Verizon wireless for 19+ years after my experience today I've went to AT&T