Turned in my old phone yesterday and had the opportunity to be helped by Elaine. What a star! She's…read morehelpful, patient and so personable. Thank you, Elaine. I said it before and I will say it again, you are a star!

Stay away from this company!! They will bait you in with…read moreproducts and false promises i wish I knew when I started my small businesses the are very unprofessional In general and this store had to let go people for this reason, Its been almost two years and they haven't fixed the issue with my account, last called I did I was dealing with the situation for 4 hours and that's the average time every time you call with an issue Choose wisely there is better and honest companies out there Unfortunately the only thing left for me is the court

Mike over at PC Pros was great! He set me up with an appointment so that I would have minimal down…read moretime for a screen upgrade on my laptop. It took just about an hour and I was back up and running. Super nice people - will definitely go back if needed!

Excellent experience with PC Pros. Recovered and installed software on me Lenovo. Working as new…read moreafter being told by another computer repair business that it wasn't worth fixing. Definitely recommend PC Pros.

My 74 year old very PATIENT aunt went to this store because she has purchased multiple iPhones from…read morethem. Unfortunately, they do not have customer SERVICE skills. All my aunt needed was to have someone attach her iPhone to her email account. I called them specifically so they could understand her needs because she is not technology savvy. After the customer service rep said she would not do it for security reasons (EVERY phone PURCHASE I have ever made sets up your email account-- is it not private then?) Then the manager, Lindsey, said she would do me this favor once, it took her less than 1 minute to attach the email account and be done. She made me feel like we inconvenienced her, her team, her store, her entire life really. Does no one recognize anymore that it is a good idea to treat elders with respect so hopefully someone will treat your elder with kindness and respect? Lindsey made sure to tell me that her SALES reps did not have the time to take care of stupid little things while on the SALES floor. Moral of this ATT's store is we will sell it to you but forget about servicing you or taking care of you after you give us your money! HORRIBLE people!

They sold me on the WiFi and new phones and iPads. Customer service is unbelievably terrible. Like…read morethey don't even care if your in need.

Terrible customer service- they are so lazy. Went in to get my phone fixed and trade in old phone-…read morethey didn't feel like trading in my phone which they can do I store so they told me to call AT&T customer service. Left had to come back in because new phone still wasn't working had to wait twice because they didn't want to answer my question and they just walked away from me instead. Ridiculous- lazy . I hate ATT- worst service ever- every time

Beware and be aware,this is an independently owned location and has no real relationship with AT…read more&T. If you have a problem with the plan or phone they sold you,they will not honor their agreement and AT & T corporate will not help you resolve any issue. If you do decide to shop this store do so at your own risk. James the manager and Nick the owner(or something) have only fed us BS and have not resolved our issue. After countless calls and visits to get our problem resolved,we have received only lame excuses. It's been 10 months since we purchased these Samsung phones on a buy one get one free promotion and we are still being charged for both phones. Do yourself a favor and deal with an AT & T corporate store. If you have a problem they will fix it,not provide endless excuses. Next step is small claims court which will cost them much more than fixing our issues.

Recently I had a laptop that out of know where started to act crazy. On its own, multiple windows…read morewould open and close. So the natural thing I thought of was maybe I have a virus. So I ran all my virus protection including Malware and it still acted crazy. I asked an I.T. guy for assistance and he did his thing and told me the computer was shot and to buy a new one. To me, that was devastating as this was a new computer. The last thing I wanted to do was buy a new computer. I ended up hopping on Yelp, went into the search area, and had it send my issue out to vendors on the site. In a short time, they responded back to me, started the dialogue, and told me what the issue would be. He broke it down in simple and easy steps. When I followed it, it was exactly what he said it would be, a bad screen. Based on that, I told him to order me a screen. When the screen came in, I was called by the technician. At the store, the tech greeted me, told me he would have the computer fixed the following day. Which is exactly what he did do. Overall I am impressed by the business and the willingness to diagnose an issue without me even giving them a cent. They were fast, gave me a warranty, and I will certainly use them in the future if the need ever arises.

So I had to update my review & remove a star due to the lack of communication. When my laptop was…read moreready for pick up no one called me, when the diagnostics was complete & a part needed to be ordered no one called me & when the part arrived & I needed to drop my laptop back off for the work to be done, no one called me. In each of these instances I had to call the store to follow up it would've been if staff called or text status updates.

Excellent service and excellent prices. I took an iMac in there to have the hard drive fixed. I…read morecouldn't believe the price they quoted me. I felt like I was stealing. I got the computer home and it worked fantastic except a couple of days later the screen came loose. I took it back over there and they fixed it immediately and took care of the problem. I've not had any problems since and they were so nice about the entire experience. I highly recommend this repair shop.

$15 phone screen protectors takes about 10 minutes, depending if they are busy or not. I visit this…read morestore when in town and wish this was closer to me. I trust the owners and have been coming here for over a decade. They can replace batteries. Depends on the products of course. They have a nice display of the iPhones through the decades. Fast, friendly, value driven. I am so glad I stopped here for my screen protector.

Oddly enough any time I have a question on my phone or my phone service the carrier stores never…read morehave any answers. I almost always end up at the same little store to get an answer or find an accessory that I've been looks for. And here it is.

I went to this Metro store yesterday (Sunday, November 2) to activate my new phone line, and the…read moreexperience was terrible. The guy who attended us was rude from the start -- no greeting, no kindness, and it was obvious he didn't want to help. He even made a face when I approached his station, like he didn't want to do his job. His attitude completely ruined our visit. What makes it worse is that this wasn't the first bad experience with him -- my parents also had issues at this same store, where one of their phones ended up completely locked because of the same guy. Clearly, this location has a serious customer service problem. We left and went to another MetroPCS store at 10045 Belvedere Rd Ste 1, Royal Palm Beach, FL 33411, and the experience there was the complete opposite -- the staff was super friendly, helpful, and made sure everything was done correctly. I will never go back to this location and will tell everyone I know to avoid it. The tiny, rude guy working on Sunday at 3:00 pm (alongside a woman) should not be representing the brand.

Recently went to this store and Meshell Suarez assisted me with changing my phone out. Meshell was…read moreProfessional, Courteous, Patient, and helpful. Thank you Meshell