Turned in my old phone yesterday and had the opportunity to be helped by Elaine. What a star! She's…read morehelpful, patient and so personable. Thank you, Elaine. I said it before and I will say it again, you are a star!

Stay away from this company!! They will bait you in with…read moreproducts and false promises i wish I knew when I started my small businesses the are very unprofessional In general and this store had to let go people for this reason, Its been almost two years and they haven't fixed the issue with my account, last called I did I was dealing with the situation for 4 hours and that's the average time every time you call with an issue Choose wisely there is better and honest companies out there Unfortunately the only thing left for me is the court

My 74 year old very PATIENT aunt went to this store because she has purchased multiple iPhones from…read morethem. Unfortunately, they do not have customer SERVICE skills. All my aunt needed was to have someone attach her iPhone to her email account. I called them specifically so they could understand her needs because she is not technology savvy. After the customer service rep said she would not do it for security reasons (EVERY phone PURCHASE I have ever made sets up your email account-- is it not private then?) Then the manager, Lindsey, said she would do me this favor once, it took her less than 1 minute to attach the email account and be done. She made me feel like we inconvenienced her, her team, her store, her entire life really. Does no one recognize anymore that it is a good idea to treat elders with respect so hopefully someone will treat your elder with kindness and respect? Lindsey made sure to tell me that her SALES reps did not have the time to take care of stupid little things while on the SALES floor. Moral of this ATT's store is we will sell it to you but forget about servicing you or taking care of you after you give us your money! HORRIBLE people!

They sold me on the WiFi and new phones and iPads. Customer service is unbelievably terrible. Like…read morethey don't even care if your in need.

Totally inept customer "service". I've happily switched to…read moreanother provider after 17+ years with T-mo. I got totally exhausted and pissed trying to deal with them by countless phone calls and store visits. Please forgive me for not getting into the gory details - there are way too many. P.S. This is not just any particular store location in WPB area, but their whole overloaded customer service system set up.

Went in to switch from another carrier, and they totally lied about the price of the plan - saying…read more he was giving us a "managers discount" . Refused to give us any contract or print out of the new plans. Told us he would throw in free cases and screen protectors only to put it on my account as a monthly payment. Was told by corporate that this store is a franchise and they work off of commissions - so instead of selling actual promotions they lie to get you signed up.

So I had to update my review & remove a star due to the lack of communication. When my laptop was…read moreready for pick up no one called me, when the diagnostics was complete & a part needed to be ordered no one called me & when the part arrived & I needed to drop my laptop back off for the work to be done, no one called me. In each of these instances I had to call the store to follow up it would've been if staff called or text status updates.

The people who work there are very nice, exceptionally nice, well informed and with the best…read moreintentions. Purchasing there is something you can do with total peace of mind.

The two girls taking care of me while I was buying a new phone and transferring to at&t, Ashley and…read moreCataleene, were amazing! not only did they help me with pricing and transferring, they offered lots of difference choices and saved me money!! I would definitely recommend this store!

Not much to say here. Service is not what you get. They are not much help. The person helping us…read morehas finger nails that are like 2 inches. She has trouble typing and programming everything. Not very good at the job. Go somewhere else

I took my desktop PC to them because it had stopped loading. They told me I needed a new case. I…read moreasked if they could move everything over to the new case so that I would have the same functionality with the new PC as the old PC. They assured me that they would. I paid a $60 fee up front that they said would apply to the invoice if I had the computer repaired. I picked up the new PC, took it home, plugged everything in, and it worked fine. Except. The next day, I noticed I had no sound. I figured it was a small adjustment of some kind and had no time to take the PC in again. About 3 weeks or a month later, I finally got tired enough of no sound to take it in to FixMyPC for repair. They called me back in a couple of hours and said the sound was working fine. When I picked the PC up, they told me my problem was because I had no speakers! I asked "isn't the speaker in the case, like my old one?" They said no, that new cases don't have speakers in them like my old one. I argued with them that they didn't sell me what they promised. The clerk said he would take it up with the boss and see if they would agree to refund me the $60. I went home, ordered speakers, installed them when they came in a day later, no problem. I waited two more days; no credit on my cc. I went in to the store and explained to the clerk the situation. He said he'd check it out and have someone call me. Got a call later that afternoon. NO REFUND. I told them it was their fault. He still refused to credit me the $60. I contacted AMEX to dispute the charge. AMEX is handling it now. I believe they had a change in management at the store, since the guy who refused to refund the charge is new - as is the clerk.

I brought my PC in and paid $60 for diagnosis. I told Ben the I know I needed a new battery but…read morethat was not why my computer was running painfully slow. After a week and a half in the shop, he could not find what was wrong. When I asked for my $60 back since he could not diagnose the problem, he refused. If he could not render the service I paid for, I should be reimbursed for the $60. Can you help? James (Jim) K.

Rating the staff not t-mobile. My phone screen protector breaks about 1-2 times a month. Every time…read moreI go in the staff is super friendly and never hesitates to put the new one on for me.

Make sure you check your receipts here! These sales people are scam artist! Like spending 800$ on a…read morenew phone and paying a "service" charge wasn't enough. The guy had the nerves to pretend he was throwing in a wall charger and thank God I checked the receipt when I got home to see that he actually charged me 20$ for it when I never asked or wanted it. When I went back I called him out on it and was like oh it was added in like ya ... by you. He had absolutely nothing to say and processed my refund. Little scammer I can only imagine how many elder people he scams for his commission. LOSER. Should b fired