I called the online phone number to discuss my bill increase. The representative Keith was…read moreextremely helpful, not only did he painfully listen to every question or comment I had over a 2 hour phone call he also exceed my expectations by updating my plan with an additional service while also maintaining my maximum budget. I can't express how refreshing this was to have a service member spend as much time, as patiently as he did, and be able to end the call happily, having every and all possible doubts reassured and addressed. Kudos to Keith for stepping up as a true "Customer Service" representative.

If I could give a negative star I would. I had contact Xfinity for internet service because it…read morewasn't included in my maintenance fees. When the building obtained service through another carrier it included internet so I canceled my Xfinity service. Xfinity sent me a bill for $201.25 for a cancellation fee. Cancellation fee? I never signed a contract or agreed to a contract. Now, since I have not paid that fee they sent the amount due to collections and it dropped my credit score by 38 points. This company takes advance of people. Has everyone else experienced this with Xfinity as I am considering speaking to an attorney regarding filling a class action lawsuit.

We have had the original phones at my office since 2001. The system was old and antiquated. We…read moredidn't have individual voice mails. We couldn't text from them. We were so afraid to change, due to down time and complications and feeling overwhelmed with new technology. This was the BEST change we could have made! The transition was seamless! The phones are amazing! The things we can do that we couldn't do before are countless! The sound quality is great and we can work everything from our cell phones as well! James at Input Output helped every step of the way. He was extremely hands on before, during and after. He is always available for support. I did a lot of research before I switched and I am so glad I waited to do it with the right company!! Highly recommend!

Great technology, great company - their pricing is very competitive. Highly recommend if you are…read morelooking for a phone provider with personal service.

I visited the store today to possibly purchase a new phone. Ron and his manager Anthony were were…read moremost helpful. I worked mainly with Ron and he went above and beyond to help expedite the process. I was able to walk out with my new phone and ready to go. Thanks guys! You made my day and helped make our transition to South Florida even better! Karen K.

Turned in my old phone yesterday and had the opportunity to be helped by Elaine. What a star! She's…read morehelpful, patient and so personable. Thank you, Elaine. I said it before and I will say it again, you are a star!

We had an amazing experience at T-Mobile thanks to Yudi! She helped us set up a new plan and found…read moreexcellent deals that perfectly matched our needs. She was friendly, professional, patient, and explained everything clearly throughout the process. Yudi made the entire experience easy and enjoyable. We truly appreciate her outstanding customer service and highly recommend asking for her!

Rating the staff not t-mobile. My phone screen protector breaks about 1-2 times a month. Every time…read moreI go in the staff is super friendly and never hesitates to put the new one on for me.

Michael from ATT did a tremendous job restoring our service by replacing our modem, by checking all…read moreour mobile devices, and by connecting our printer wirelessly. What a change from Comcast! And all this was done through a Short Telephone call and service call in a few hours Bill

We chose U-Verse for our internet service when moving to Florida because it was new and faster than…read morethe free Comcast service we got with our HOA. We were requested to provide a new email address during installation. When we went to our email for the first time there were already lengthy disturbingly pornographic emails in our yet to be used account. (we had not given our address to anyone). These hurtful disgusting emails came on a daily basis for our then young teen to stomach. I phoned to explain the situation and asked for the email address to be deleted and replaced because the one we had was unusable. The assistant said it could not be deleted because it was the primary account. We solved the issue by setting up sub-accounts and never did get to use our main account. A few years later we were purchasing another property and phoned to enquire if U-Verse was available there. After several days of phoning and being switched to different departments and left holding on for hours we were told no it was not available. I went into my account online which had a record of large bill payments paid consistently on time and messaged if U-verse was available there. They said yes. Apart from that the U-verse internet functioned well.

Shoutout to Liza! Got new iPhone 17s with a promotion and she helped with the setup and everything…read morelike a pro. Very friendly place

Poor customer experience at MetroPCS 1195 Royal Palm Beach Blvd…read more Not acknowledged when entering storefront. No information provided regarding return policy or warranty upon request, employee denies knowledge, unable to provide contract or contact information for third party insurer. No diagnostic testing capability, not trained to check function of phone. When another employee asks if I received help, employee states, "I know why they're here, they are fine." Dismissive demeanor. No receipt provided for transaction. Receipt requested via mail/email. Request denied, employee says, "come into store." Does not state activation fee will be required to link new phone to existing account, no fee transparency. When asked to transfer contacts, sales associate says, "yeah, we'll see if I'm able to." Sales associate consistently demonstrates incompetence, negligence, and hostility. Corroborated by the account of family members and friends who also attempted to negotiate with employee in person and via phone. Able to provide employee name, time and date of visit, time of multiple unanswered attempts to contact storefront, and time of answered phone call/ denial of receipt transmission upon request. Will submit review to every review platform, and will file complaint with BBB regarding denial of receipt of purchase, and lack of fee transparency. Will submit written complaint to MetroPCS customer relations POC. Phone belonging to elderly family member, no alternate phone, unable to drive, nor visit store to pick up receipt. New phone non operational day after purchase, message stating phone needs a part installed, phone owner unable to contact store, unable to contact family members, neighbors, or emergency contacts during this time. This MetroPCS store location services vulnerable elderly customers primarily, unconscionable that this level of difficulty is assumed in routine sales practice. Requesting remediation for employee involved. 0/5 Thank you.

Paulie is worse than a car salesman! Cost me over $700 to get one line and crappy iPhone 14. Do…read morenot go to this guy. He did not honor their advertisements.

I came to the Verizon location inside the wellington mall to upgrade my phone. When i walked in i…read moreknew exactly what i wanted (phone, case, screen protector). I was greeted by a young lady named Ashley who had just started at his store. She was very friendly and polite, listened to what i wanted and quickly went to find it. Unfortunately this store did not have the exact phone i wanted so she called around and found the phone at a store 45 mins south. She made a call to her significant other who works at the store that had the phone and asked him to bring it all the way up to this store just so i could get what i wanted. He did it without hesitation. AMAZING. After he arrived to hand deliver my phone ( with a smile non the less), she was happy to help me transfer everything over and get it all set up even though it was past closing time. She insisted it was ok and that she was happy to stay late to make sure it all went smoothly. She even installed my screen protector and phone case without me having to ask. I seriously cannot stress to Verizon AND this store how valuable an amazing employee Ashley is! This is now the only person i will deal with and i will send everyone i can to go see her if they need phones or anything else! Ashley, thank you very much!!