Recently I had a laptop that out of know where started to act crazy. On its own, multiple windows…read morewould open and close. So the natural thing I thought of was maybe I have a virus. So I ran all my virus protection including Malware and it still acted crazy. I asked an I.T. guy for assistance and he did his thing and told me the computer was shot and to buy a new one. To me, that was devastating as this was a new computer. The last thing I wanted to do was buy a new computer. I ended up hopping on Yelp, went into the search area, and had it send my issue out to vendors on the site. In a short time, they responded back to me, started the dialogue, and told me what the issue would be. He broke it down in simple and easy steps. When I followed it, it was exactly what he said it would be, a bad screen. Based on that, I told him to order me a screen. When the screen came in, I was called by the technician. At the store, the tech greeted me, told me he would have the computer fixed the following day. Which is exactly what he did do. Overall I am impressed by the business and the willingness to diagnose an issue without me even giving them a cent. They were fast, gave me a warranty, and I will certainly use them in the future if the need ever arises.

So I had to update my review & remove a star due to the lack of communication. When my laptop was…read moreready for pick up no one called me, when the diagnostics was complete & a part needed to be ordered no one called me & when the part arrived & I needed to drop my laptop back off for the work to be done, no one called me. In each of these instances I had to call the store to follow up it would've been if staff called or text status updates.

They repaired the smashed glass back of our iphone. When I…read morecalled they said about an hour, when we got there they said 2 hours and it actually took 24 hours. But who cares they did a great job at 150.00 vs Aplles quote of 450.

This location had the best customer service offered by the manager, Jay …read more After having multiple issues with my device , I was able to get solutions and fast ,the service I initially received wasn't the worst but I was satisfied in the end .

I just want to say that I had outstanding professional, friendly, support from Matthew Mucci in the…read moreappliance department! Drove all the,way from Pembroke Pines to West Palm Beach because of his pleasant and willing to help.​

Diana Nunez was a very big help and was very kind when my family wanted to purchase a washer. Thank…read moreyou!

Jordany fixed my 15 pro and it looks great, fast service and great customer service, definitely…read morewill recommend this place

I am reaching out regarding a serious issue involving my Samsung Galaxy S25 Ultra following repairs…read moreperformed at the authorized Samsung repair provider, uBreakiFix in Royal Palm Beach, Florida. On April 29, 2026, I brought my Samsung Galaxy S25 Ultra to uBreakiFix for a back glass replacement. Aside from the damaged rear glass, the phone was fully functional with no operational problems whatsoever. I specifically chose this repair location because they represented themselves as an authorized Samsung repair center using OEM Samsung parts and procedures. I paid approximately $110 for the repair and was advised that the device would undergo testing before being returned to me. When I picked the phone up, I immediately noticed one side of the replacement back glass appeared slightly raised and not fully flush with the frame. I questioned the technician about this concern before leaving the store and was specifically told that this was "normal" because replacement glass would not fit exactly like a factory-installed panel. Trusting the expertise of an authorized Samsung repair facility, I accepted that explanation. Over the next two weeks, the same raised area progressively worsened until the back glass began visibly separating from the frame of the phone. I returned to the store and showed them the issue. At that point, I was informed that the separation was not normal and they agreed to repair it under warranty. I left the device with them again, and shortly afterward was told the repair had been corrected and the phone had been fully tested. Unfortunately, later that same day, the exact same side began separating again. After continuing to use the phone during normal daily activities, the loose back glass eventually caught on my pocket while removing the device. Earlier that day I had been exercising outdoors and sweating. Shortly afterward, the phone stopped powering on completely. Before returning the device to the store, I documented the condition of the phone on video because I was concerned about the repeated repair failures and wanted proof of the device's condition prior to surrendering it again. When I returned to uBreakiFix, I was initially assured the issue would be handled under warranty. However, after waiting several hours, I was informed the warranty claim had been denied due to alleged water damage. I explained that this was the same device that had already undergone two failed repair attempts involving the improperly sealed back glass. One technician stated that the phone had arrived sealed and that there was no way moisture could have entered because they had to use a hot plate to remove the back glass. This directly conflicted with the visible separation issues I had already documented. When I requested to speak with a supervisor or manager, I was initially told there was no supervisor available and that I would need to contact corporate myself. Multiple employees then reiterated that the warranty was void due to water damage, despite the documented history of the back glass repeatedly separating after their repairs. At no point was meaningful consideration given to whether the failed seal and repeated repair issues contributed to the device failure. As a long-time Samsung customer, this experience has been extremely disappointing. I trusted an authorized repair provider expecting professional workmanship and accountability. Instead, I have been left with a non-functioning device after multiple failed repair attempts. I respectfully request that Verizon/Samsung review this matter and assist with a fair resolution, including a review of the repair history, workmanship, and warranty denial. Thank you for your time and consideration. Alex Hejazi Update 5-29-26 have to add photos because google wont allow text

This is not a company store that does not care about you. Mike and Tim give personalized,…read moreprofessional and courteous service. They are the real deal. Knowledgeable about every aspect of phones. Just a real pleasure when cell phone service companies can be so stressful.

This store has been closed for well over a year and the original guys Mike and Tim left close to 3…read moreyears ago and the new people ran it into the ground. This store no longer exists.

I called the online phone number to discuss my bill increase. The representative Keith was…read moreextremely helpful, not only did he painfully listen to every question or comment I had over a 2 hour phone call he also exceed my expectations by updating my plan with an additional service while also maintaining my maximum budget. I can't express how refreshing this was to have a service member spend as much time, as patiently as he did, and be able to end the call happily, having every and all possible doubts reassured and addressed. Kudos to Keith for stepping up as a true "Customer Service" representative.

If I could give a negative star I would. I had contact Xfinity for internet service because it…read morewasn't included in my maintenance fees. When the building obtained service through another carrier it included internet so I canceled my Xfinity service. Xfinity sent me a bill for $201.25 for a cancellation fee. Cancellation fee? I never signed a contract or agreed to a contract. Now, since I have not paid that fee they sent the amount due to collections and it dropped my credit score by 38 points. This company takes advance of people. Has everyone else experienced this with Xfinity as I am considering speaking to an attorney regarding filling a class action lawsuit.