So I had to update my review & remove a star due to the lack of communication. When my laptop was…read moreready for pick up no one called me, when the diagnostics was complete & a part needed to be ordered no one called me & when the part arrived & I needed to drop my laptop back off for the work to be done, no one called me. In each of these instances I had to call the store to follow up it would've been if staff called or text status updates.

The people who work there are very nice, exceptionally nice, well informed and with the best…read moreintentions. Purchasing there is something you can do with total peace of mind.

They repaired the smashed glass back of our iphone. When I…read morecalled they said about an hour, when we got there they said 2 hours and it actually took 24 hours. But who cares they did a great job at 150.00 vs Aplles quote of 450.

had to go back multiple times, still didn't fix the problem with my iPad. they look on YouTube. I…read moreshould have done it myself

Worked with George to get my mother a new stacked Washer and Dryer. Quick and easy process and…read moreGeorge even found us an additional discount. Definitely recommend.

Jonathan was so knowledgeable and helpful with everything we needed for our new apartment. He was…read moreso patient with our many requests and each time we changed our minds he was more than happy to accommodate. Truly one of a kind- make sure you ask for Jonathan when you come to this location.

Leo was very good. I couldn't get my dad's phone to turn on. She's an expert because she got it…read moreback on she knew exactly what to do

(Terrible Experience - Avoid This Place)…read more I brought my laptop in for repair with half the screen still working. After running a diagnostic, they told me the only issue was the screen and that it just needed to be replaced. I waited nearly a month for the part to arrive, and only after all that time did I get a call saying the problem was actually "something internal." So after paying $150 for inspection and repair, I was told I'd only get half my money back ($60). In the end, I got my laptop back in worse condition than when I dropped it off--the screen doesn't turn on at all now and never got my refund after calling multiple times and then saying we're re-processing it and it would take "a few business days" they will give you the run around over and over again. This place is completely unprofessional and feels like a scam. They wasted my time, took my money, and returned my device in worse shape. I would strongly advise anyone to stay far away from this business and all there stores. If ur a person that wants the work done properly and not done by amateurs SPEND A LITTLE MORE and just go to Best Buy or somewhere else please.

My 74 year old very PATIENT aunt went to this store because she has purchased multiple iPhones from…read morethem. Unfortunately, they do not have customer SERVICE skills. All my aunt needed was to have someone attach her iPhone to her email account. I called them specifically so they could understand her needs because she is not technology savvy. After the customer service rep said she would not do it for security reasons (EVERY phone PURCHASE I have ever made sets up your email account-- is it not private then?) Then the manager, Lindsey, said she would do me this favor once, it took her less than 1 minute to attach the email account and be done. She made me feel like we inconvenienced her, her team, her store, her entire life really. Does no one recognize anymore that it is a good idea to treat elders with respect so hopefully someone will treat your elder with kindness and respect? Lindsey made sure to tell me that her SALES reps did not have the time to take care of stupid little things while on the SALES floor. Moral of this ATT's store is we will sell it to you but forget about servicing you or taking care of you after you give us your money! HORRIBLE people!

They sold me on the WiFi and new phones and iPads. Customer service is unbelievably terrible. Like…read morethey don't even care if your in need.

This store has been closed for well over a year and the original guys Mike and Tim left close to 3…read moreyears ago and the new people ran it into the ground. This store no longer exists.

This is not a company store that does not care about you. Mike and Tim give personalized,…read moreprofessional and courteous service. They are the real deal. Knowledgeable about every aspect of phones. Just a real pleasure when cell phone service companies can be so stressful.