Use my phone daily for work and my old one broke. Showed up at 10:00 no employees arrived til 10:15. No big deal.. But the lies after that were crazy. long story short guy told me my bill would be like $17 and it's over $100. Wouldn't go here again if it was the last place open. smh read more

WORST service I've ever received from AT&T. The location recently switched, and the new staff are by far the most unprofessional I've encountered. While setting up my new phone, two employees, both young adult, were speaking a foreign language to each other, ignoring me, and acting as if they were doing their own thing rather than helping a customer. Their attitude was dismissive and unprofessional throughout the process. They were BOTH on Snapchat at one point while I waited for their service. Unacceptable. Because of their lack of communication, my phone was set up incorrectly and even shut off during this week. This was unacceptable and avoidable if they had shown basic courtesy and focus. The manager of this location needs to address this immediately. These employees clearly do not care about the customer experience or the way they represent AT&T as a company. read more

definitely could use improvement customer service wise. i pay money towards this company each and every month on time just to receive poor customer service, pay unnecessary fees and call customer support 13 different times and be transferred multiple times resulting in wait times more than 20-30 minutes long. at some point customer service just blatantly hung up on me and i approach all the store associates and customer support lines with nothing but kindness and appreciation. after sitting for a half hour frustrated, i asked store associates what could be done and they just started at each other and helped the next customer. read more

Called now 13 times, never, not one return call back!!! I ordered new phone, and they never bothered to order it or call me ever. Horrible customer service read more

I bought 4 iphones 12 pro max from them. Two years ago I bought another 4 iPhone por max from them and did not trade in my 4 iPhone 12 pro maxes. I asked them to unlock them since they were paid in full. They did not do it. I tried until today to have them unlock them. No success. They don't care. They hang up on me. Well, last time I walk in there and I hope other people find this review useful to prevent getting upset by this location terrible service and customer care. Good luck! read more

Sitting in the store now. Only two associates working on a Saturday during the holidays. Line is growing longer by the minute. Nobody available to sign you in. No bathrooms available to customers. So far we have waited 30mins and still have 2 customers ahead of us. Definitely wouldn't recommend this store to anyone. read more

Had the most miserable retail experience of my life, the staff was stressed and flustered, possibly from the level of aggression from the one guy who I had the misfortune of meeting. Said guy, refused to look up my account after I waited in line for an hour. Said guy, -Stinky pudgy 5'8 light brown skinned man- (Since I don't recall his name) He continues to not grant my request to look up my account for the info I needed. He Forced me to spend another 3 hours on hold untill I finally resolved the issue that he could have done in 5 seconds of his time cost me 4 hours and a feeling of sadness that so many people a day get their lights stolen from them by this horrible man. I truly hope this review saves you from the strong change you will have your energy ruined by being in the same room as him, there is 3 other stores a mile away go there if you value peace read more

We had an outstanding experience at this ATT location on Linton in Delray Beach (near Chipotle). Xavier was the associate who served us. We both needed to upgrade to new iPhones. He was so patient explaining our options, the prices, the promotions etc. He assisted both of us at once, helping migrate our old phones, set up our new accounts, transferring all the apps etc. He did such an excellent job, we rewarded him by buying all the accessories there as well (AND, there was a BOGO going on as well for accessories)! If you're an ATT customer and live in the Delray area, be sure to visit this corporate-owned store. Their employees are obviously well trained. We also thanked the Store Manager on duty while at the store. She was great as well. In an era where good help is hard to find, this ATT store has done an exemplary job! read more

Great experience! I was in a tricky situation given a poor experience from one of AT&T re-seller locations, but the associates here were more than helpful at course correcting everything. I had a new phone and plan within an hour. The assistant manager helped me transfer everything from the iCloud and was on my way with no issue! He mentioned he was just promoted, so I wish him luck and with the service he provided I can't say enough great things. I would highly recommend going to this store for any cellular needs. read more

I recommend Juan Camilo at the AT&T Store on 520 Linton Blvd, Delray Beach. I have known Juan for five years and he excels in cell phone technology and I have always received outstanding service from him. In addition to his technical skills, he is very patient and knowledgeable. He has been my go-to guy for cell phone technology and he delivers great service every time. I highly recommend him and the AT&T Store at 520 Linton Blvd. Ed Kelly Delray Beach read more

Tracy was great to work with. She was very informative and helpful in purchasing a new phone. We had issues activating an old phone and Tracy worked on the issue for 4 hours to figure it out! read more

Thank you Johnny at the Delray Beach location for being so patient helping my dad restore his phone. He is very grateful for your help!

We can't say enough good things about Tracy at this AT&T store. She greeted us at the door immediately offered to help us. Her knowledge and competence were impressive. Within mInutes she had solved the cellular problem with our IPads. She is warm, friendly, and has excellent communications skills. Overall just a wonderful experience! read more

Juan Camilo was of tremendous help and we are so glad that he helped with our parents accounts. JUST AWESOME

AT&T is now just running a fraud, for last 12 month my internet has been so slow, i finally checked my speed. They are charging for a download speed that is not even available in my area. Now is time for a great Boca Raton lawyer to take over. After talking to 12 law firms, finally i got one to understand that what they are doing is outright fraud. Time to make them pay me back for my losses. read more

I came to this location immediately after receiving horrible/NO customer service at the Boca Raton location, and it was like night and day. The moment we walked through the door, someone came right up to us and helped us immediately. And we noticed that every other person who walked through the door, someone greeted them and let them know they would be helped momentarily. They took us to a table, and literally had us out the door within 10 minutes. They were friendly, helpful, efficient, informative. I would come back here. read more

The customer service is horrible. One of the guys working there gets annoyed at everything, even when it's his own fault for not knowing what services his own company provides. Two stars since one of them actually knows what he's doing, the rest are useless. read more

I can't believe the quality of people that they hire for this AT&T store. From the manager on down they are clueless nasty not knowledgeable everything bad, we walked out after this girl full of tattoos with red hair who could barely walk tried to tell us this is what you want don't get U-verse get DirecTV had no clue what I was talking about what I wanted what a horrible horrible place I'll drive to Boynton read more

Great experience today ... Walked in at 3pm, greeted by friendly staff who provisioned us and had us on our way fast. I'll go back here anytime! read more

Terrible customer service, lied about Plan, rip off company. Stay away from AT&T. Worst cable company out there. Worse than Comcast.

Not a fan of this ATT. Things take a while to get done. Also, workers look at you strange if you say you can't afford to pay for something. I've been to better ATTs before. read more

I went into this store a week ago because my contract with comcast was up. Omar greeted me and was able to review my bill and showed me DIRECTV. I had DIRECTV many years ago and it always went out. I told Omar about my concerns and he showed me the service in the store and also showed me a video of DIRECTV while it was raining. The cost of directv was a fraction of my comcast bill so I decided to go with it and I'm writing this a week later because I have been enjoying my directv both on my phone and at my home. Omar was also very responsive to my emails with further questions I had. I am so satisfied that I am bringing my mom in with me so she can make the same switch with omar ! read more

Love AT&T in Delray. Very helpful And knowledgeable people. They are not tech-support but they're awesome salesmen.

They helped me out hooked me up and with a great deal. Would go back to them in a pinch for sure. This store helped me out big time

I went into the Delray store looking to have my phone fixed. The representative Jake was quick to greet me and assess my issues. I had insurance but Jake helped me upgrade my phone and changed my plan. I have unlimited data again ! Jake also showed me how DIRECTV Now works and I'm now dropping Comcast and cutting my monthly bill more than in half. The manager on duty, Katelyn stopped by to check in and see how I was doing. The service at this location is excellent and they really care about their customers. Thanks again Jake ! read more

David was friendly and professional. He answered all of my questions and knew his stuff. He gave me 20% off on my accessories and put my screen protector on for me. He even walked me to the door. His manager Alex came over and introduced himself and everyone in the store was very friendly and happy to be there. read more

I went into this location extremely frustrated and ready to cancel all my services. I have had uverse for two years and my bill went up every single month. I finally made the drive to a store to talk to someone face to face. I asked to work directly with a manager and Alex was able to assist me. He pulled up my bill and showed me what I'm paying for each portion of the bill. I was able to not only upgrade my package but save money by making the switch to DIRECTV. Alex also got me set up streaming on my phone and told me I'd save an additional $25 because I had unlimited. I left the store completely confident and relieved. HBO free for three months ! I'm ready to binge watch game of thrones. Thanks again. read more