I did not go to a store and want to report the horrible T-Mobile service online. Online you get no help. I had to change my credit card to pay my monthly bill on time and I was on hold for 20 minutes on the second call and trying to communicate with multiple bots. The first call never answered and disconnected. The company relies on off-shore people to answer the phone. That means lower prices (perhaps) but that no Americans can have jobs. I found a new provider and will go elsewhere. I'm proud to be an American and I have no problem supporting my country while T-Mobile offers bots and basically no service options! read more

I went here to get my "Tuesday" reward. It's always odd how things are done here. There's no sign up sheet- you just at you're here and they say ok. I was going to leave because I wasn't sure someone was actually going to help em. So I gave myself a time frame to work with and just when I was about to leave- they took me. They first told me "no more selfie light up mirrors" but I actually think he was joking and was trying to pay attention to me. So I got my light up attachment! And I laughed! read more

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I went to T-Mobile the other day to switch my internet service to them. Once again, Obi was there and he was able to help me. With less and less expert instructions from Carl, Obi was able to switch my service and set up the new Modem. All I did was plug it in when I got home. Easy Peasy!!!! These guys are great! Very knowledgeable, friendly and efficient. I'm very happy they're my local store! read more

Update: I visited recently (4/2024) and met Sway. Knowledgeable and very polite. I appreciated Sway's professionalism and laid back demeanor. He knows the product. Because so, I was confident with my decision! AND .... John, another salesman that I was very impressed with as well. Although John didn't assist me, I did notice his AMAZING tolerance with two VERY difficult customers (I visited 2 consecutive days). Holleeeee-cow! They were horrible, and John still provided excellent customer service. Sway and John are both great TMobile representatives. TMobile should be proud! read more

Had the best ever customer service with any company I've ever had to call! I had an outstanding issue of 3 years just solved.It was concerning my monthly bill.A few years I was told I could not get reimbursed for what I thought was a bad deal for me when T-Mobile took over Sprint. Most of my calls were frustrating and went nowhere. I finally just gave up and accepted it until today when I had a text from T-Mobile got a possible hack into my account . The lady I spoke to verified my account and summary everything was fine and did I have any other questions. I did I bought up the incident from 3 years ago about the bill and then I felt I was being overcharged. She really cared about what I saying she's I'm going to work it on for you I was like really!! She was yes we want our customers to be happy and we want them to stay with us Make a long story short supervisor also call me I explained to him what happened and they actually gave me money back and lowered my bill to what it was when I was with Sprint never thought that could ever happen!! T-Mobile must have rebound their entire customer service model they really really try hard to keep their customers happy these days.They really want to work with you on plans and fees etc I certainly would recommend them after having this satisfying resolution to my problem. read more

Come to buy a phone. It was a lot of people waiting and just 4 attendants very lazy and rude. I waited for about an hour and they don't want to help me because my last name was different on the system. They made it a huge problem. Any information I provided wasn't enough to certificate that I was the head of the account. They called the manager and she was also very rude and keep yelling at the store repeating the same thing over and over. "It's the rules!"... So I came home and I did online without proof of ID. The lady was super nice and help me to get a new phone for my daughter's birthday read more

They sold us a defective phone and refused to do anything about it. I don't know if it's just this store or T-Mobile in general, but I would avoid both!! read more

Awesome!! this is a corporate store --they care about customers Stay away from third party store - who just want to sell phones read more

We just bought 2 iPhones 13. It took us two visits. We were helped by Thaer and Jabob. Total time in deciding, buying, transferring info from the old phone, learning about accessories, buying - 3 hours. They were patient and knowledgeable. Absolutely no pressure to buy but knew all the pros and cons of their products. We are long time T-mobile customers and now we have a favorite store read more

Julian was cool calm and collected as well as very knowledgeable and professional with the "aggressive" customers who preceded me in line! Julian answered my questions with clarity and confidence and troubleshot my issues to my complete satisfaction! Julian should be recognized for his superior customer service skills and is an invaluable asset to the T - Mobile team! Thank you Julian read more

Spent 20 minutes in the joint with not one employee acknowledgement. Might be time to bounce to VERIZON.

The service i received by Jacob P was the best service I ever received He was knowledgeable and was super helpful and explained ever detail Planning returning to see him soon regarding Apple products. read more

Every time to come to this location I have a poor experience. Some of the staff is okay but the other half is boorish & have big egos. Hello, I am here to get help with either my phone, service or what to upgrade. I have had pleasant experiences at other T-Mobile locations. Bottom line: this store is busy & they could work on their manners. read more

Just visited this store and John the T-Mobil expert was definitely an expert! He was awesome and helpful and so much better than staff at our local area T-Mobil. Keep up the good work and thank you! read more

T mobile Reps,Serge and Ms. C were very nice and helpful. My Stuber Uber driver doesnt get my 5 star rating. read more

We received 5-Star excellent service this evening from Tia R at T-Mobile. All the associates were busy,but we were acknowledged when we walked in. I greatly appreciated how clearly Tia explained the differences in the plans, in particular the military and senior plans we qualify for. read more

They gave me a have prize and in Galaxy 7 and the free 3 month unlimited Internet and phone line text messages customer service was awesome I would really recommend this T-Mobile store read more

T-Mobile - Good service - Mobile Phones Near Me - Delray Beach, Florida

This is so terrible T-Mobile supervisors and customer service is terrible they owe me 1200 dollars for 2 brand new phones but still everyday bills me cutting of my lines and are just so ignorant in how to manage to solve their clients problems stay away!!!! read more

Super job all around by the staff at this place. Very informative, they may great recommendations and were easy to work with. Josh & Darron were the people we dealt with primarily. We even had an issue with one of our phones (A malfunctioning iPhone) and they were quick to remedy everything and swap it all out. While we have only been on the T-Mobile network a short time - so far everything on that works great too. Once again, good deals, honest, very informative and these guys really know their product. Highly recommended :-) read more

I was having a problem with my phone for 3 days. Not being familiar with the Apple processor I really didn t know how to troubleshoot the issue. Thought for sure I was going to be spending the day at the Apple Store. Walked in and after only a few minutes, Karen took a look and listen. She reset the phone and fixed the issue!! I thought I was going to be out hundreds of dollars on a new phone and hours either connecting or reconnecting but it was only minutes and cost nothing. I highly recommend this store for your issues and Karen especially. Thank you Karen!! read more

Can't believe this place has 5 stars for customer service! Walked in and the guy working (tall, male, in a cast, on scooter) looked my mother and I straight in the eye and did not say a word. We proceeded to look around because she wanted a new phone, I guess he didn't take us too seriously because of how casual we were dressed and the color of our skin. There was only one other customer in the store, it was not busy at all. Stayed in the store for a good 10 minutes and still not a peep out of him. I said hello and he said nothing so we walked out and decided to go to another location where we were actually acknowledged and treated like human beings. He missed out on a good sale but oh well! read more

Literally THE best customer service experience I've ever had. I walked in ready to break up with AT&T after nearly five years of overpaying for my cell phone plan. $110 a month for one person? No thanks! So after doing some research on the slew of new mobile plans, I decided to walk into T Mobile. I'm so grateful that I chose to come to this location, which is nicely located right off of Federal in Delray Beach. Serge assisted me and really took the time to listen to what I wanted and what I didn't when it came to choosing a phone. I ended up with the Samsung Galaxy s5 in Rose Gold and am in love with it. After being an owner of an iPhone 4G for over 2 years, it was surprisingly a seamless transition. Now, I not only cut my monthly bill by 30%, but I actually understand how my plan works AND I love my device. Win. Win. Win. So if you're looking for a change, or you're already with T Mobile and you need a tech guru, do yourself a favor and come into the store on Federal and ask for Serge. read more

T-Mobile - Rose Gold Samsung Galaxy s5. What a babe! - Mobile Phones Near Me - Delray Beach, Florida

I recently switched from sprint to T mobile, I met with Dave and he got me all set up, he explained what I needed to do get switched over and was very helpful. I highly recommend him, also ask for Serge or Marco. read more

Excellent service provided by Ahmed, and also the manager, Dave. Ahmed was thorough with explanations, switched my phone over without a glitch, helped me with becoming a family plan account and also helped put my daughter on the plan--and she's residing in San Francisco. Ahmed is courteous, thoughtful, intelligent and a true professional. Yes, it takes time to change plans, add phones, deal with kinks in the system, but well worth the wait! Now if only T-Mobile had the coverage that Verizon has then I could get some of my friends to jump on the band wagon. Coverage is definitely better than a year ago. Thank you Ahmed and T-Mobile for the superb service! read more

Friendly and informative people. Couldn't think of a better place to get a phone and or tablet. All of the employees greet you when you walk in and are efficient as possible while give you the attention and respect that other Carriers might not give. Also ask about the promos on Tablets. read more

Steve the manager who says, "he is the boss" is an JERK. Extremely arrogant and unprofessional. TMobile it is hard to find good help. We went in and purchased a phone it took another hour to be out of the store simply to get the number changed. Steve,then told us we could handle it ourselves. This is what hiring the bottom of the barrel gets you. A man by the name of STEVE who believes he doesn't have to answer to anyone. i would give this store zero stars if it were possible. read more

I was told that I qualify for free phone and I will receive a pre-paid mastercard. I was lied and free phone was not approved by T-mobile. Noticed few months later that I was billed for the phone. Check and check what is told to you. I trusted that T-mobile staff knows what they are selling. Guess they wanted the sale so bad that they had to present incorrect info. T-mobile is not refunfing for the months paid, even though, they see where to ohone was promised. Avoid this store. read more

Nice Business and great service but I rather be my own authorized dealer and profit my first week. Ambitionlegacy.com