I called this place a long time ago, and I was impressed as to how helpful the person was. When I…read morewas back in town, I brought an old iPad with a broken screen. I should have brought the iPad here when there was just a slight amount of damage to the screen, because now it was beyond repair. The person was very honest in saying that he could replace the screen, but since the screen would be unable to lay flat onto the iPad it would just crack again. He had numerous refurbished iPads for sale at a reasonable price. I would highly recommend this place. He could have easily just changed the screen, but instead he was honest in letting us know that it would just crack again. I highly commend his honesty.

Super service...fixed the phone in short order!…read more They teplaced the phone ear speaker so my 97 year old father can keep the phone hw is used to...thank you!

The store is very clean. The staff are very friendly and helpful. They welcome you when you walk…read morein and know their business so they can answer any question

Hi guys! I'm so glad to meet Axel today! He is and excellent customer service agent! He did a great…read morejob! Really professional and patient! He also speaks English and Spanish! I really recommend him and this store!!! Congratulations Axel !!

I have been at&T, cellular phone customer about 1992 which at that time was actually called Bell…read moreSouth mobility. I have been a customer at&T for over 30 years. I went to this AT&T store to have them unlock my phone because my travel agent advised when I travel internationally I should get a local SIM card for my phone. I went to the AT&T store and there were four people there with no customers at all. I met with Anthony and I told him that I needed to unlock my phone. He checked my account and found that I still owe a few dollars to pay off the phone. I inquired why the payoff amount was more than what I was quoted originally when I got the phone from AT&T, and he was downright hostile to me. He simply insisted I had to pay $300, and change, to unlock my phone and if it wasn't interested, I should simply leave. I told him that I was advised when I bought the phone from AT&T about two years ago that the total charge was less than that so I asked if he could check the account. He said no I had to pay that money. No explanation no courtesy no compassion no interest. When he proceeded to try to unlock my phone after I paid the $300 he obviously wasn't sure what he was doing and ended up blocking my phone account with AT&T so I could not go ahead and unlock my phone that same day although he told me before we even started that he would be able to do that. He advised that he would not be in the store the next day, but simply to go into the AT&T store and they would know what to do. He told me that the name on my account was rather strange as that account name was a mix of my first last name and the PA, which is my law firms initials. At that point he got up and walked away to a back room in the store telling me simply to basically leave. I tried to approach him and asked Anthony, why are you so upset with me asking you very reasonable question like what the name is on my account. He was downright hostile and he was hostile in front of the other workers in his store who are doing nothing but sitting around because there were no other customers. I left. The next day, I went to the AT&T store at 411 Federal Highway in Deerfield and a very nice gentleman named Jayden was kind enough to unlock my phone in a few minutes. He was pleasant and kind. I cannot believe how I was treated yesterday at the AT&T store by this guy Anthony. I was greatly offended and insulted, and treated like crap in front of the other AT&T employees. He should not be in customer service, and if he had ever worked for any of the firms that I ran, and all the employees that I supervised, I would've fired him in a moment. He has no business being in a custom relations situation. Perhaps he is fine with his nasty attitude, kicking butt in the back room, but he should not be kicking customers' butt. I am so disgusted that I have now decided that I'm going to leave AT&T cellular service and switched to a different carrier after 30 years. I hope his employer realizes they lost a 30 year customer because of his miserable attitude. I hope AT&T deals with him appropriately, or even closes a store that has few customers. He should not be employed at that store or by any other AT&T office. He should be ashamed of himself and AT& T should be ashamed that they have him as an employee

Amazing place would recommend the whole staff was very helpful.I was having issue with my phone and…read morealejandro was able to help me fix it.

Stopped in to pick up my Apple Watch, and honestly, the experience was... fine…read more The customer service wasn't bad, but it wasn't great either -- just kind of indifferent, like they're running on autopilot. Nobody went out of their way, nobody really cared, and it felt more like a transaction than an experience. The upside? I was in and out quickly, which is all you really want sometimes. Apple doesn't have to do much these days beyond stocking the shelves -- the products sell themselves. Still, for a company that prides itself on sleek experiences, this one was nothing to write home about. The Apple Boca Raton is expensive and the service that we get is meh at best. Quick, efficient, but lacking any personal touch. You'll get what you came for, but don't expect magic -- just merchandise.

Not kidding, over one hundred Apple fanatics inside this store. Alot of staff walking around…read morewearing green t-shirts assisting customers. One thing for sure is the large black stand alone A/C units at each of the four corners are cranking cold air into this place. Should I finally switch from an Android phone to an Apple? This is a difficult question that I have been pondering the last fifteen years. But those dreaded auto updates that screw with your apps - so not really sure. Hopefully going to get some feedback from the staff here today. Well, no greeting yet but I asked the green shirt and said I am next on the list. How is this possible since I never gave him my name. Not sure the process here but cool stuff with some confusion.

4 stars but laughable. Not the employees fault. Process started on line at home around noon…read more Progressed to a 611 fone call. Then they cancelled the new fone order & instructed to go to the store. The store could not process an order because every time they tried to re-create an order for an upgrade, the system would kick it out and reject it. The employees ended up calling their own customer service to find out WTF.? after an hour of comversation, a screen share episode, deleting the app and reloading it, shutting off the phone and restarting it, and several signing out of the T-Mobile app and signing back in nothing worked. No matter what they did the system would not allow the rep processing of a phone purchase. Your final conclusion was the system won't process more than one upgraded time and it takes 24 hours for the system to acknowledge the cancellation that was made earlier. Through this entire process, whether it was customer service on the phone or the guys at the store, I must've been asked a dozen times have we answered all your questions, or have we done everything we could to solve your problem? And the bottom line is, "no you all suck." from the customers perspective I don't really care whether it's a software problem or a company programming problem or just a bunch of idiots that don't know what you're doing. I was not able to order a new phone today. So the ultimate answer is no, nobody's done their job properly because I'm an unsatisfied customer at the present time. And the reality is, it's not like I can just go somewhere else and get a new phone. Unfortunately, once you sign up for service with the cell phone carrier, you're kind of pretty stuck and committed. Which is probably why customer satisfaction is low on their priority because they know you can't just walk away and go somewhere else. I'm sure this is more of a T-MOBILE problem than the employees problem. Let's face it. They just work there. They didn't program anything or designed anything, but nevertheless from the customer standpoint, I don't really care where the problem originate from. The problem still exists.

very impressed with the T-Mobile store at 5550 Military Trail, between Yamato and Clint Moore…read more went there to sign up for home Wifi internet and had a surprisingly pleasant experience. VICTOR helped me with everything in an expeditious and professional manner. and his colleagues, CAMI and WEX also took the initiative to assist as team players. they offered to help VICTOR with issues during my sign-up without being asked. all three were friendly and attentive. even tho it was near end-of-shift, they were not on their personal cell phones, but instead they were committed to their roles and performed them with a smile. it was a pleasure to have met them and i look forward to frequenting this location again. thank you, VICTOR, CAMI, and WEX. ps love my pink blanket!

What a pleasure! Kristian and Kevin made the…read morechanges from our AT&T phone service to Verizon in no time. Happy, attentive, accommodating and respectful from start to finish. They deserve more than 5 Stars! Thank you so much!

Both Christopher and Marcus are extremely friendly and helpful. Although this location may be…read moreslightly out of the way we make the drive to ensure that we get the best service available. I'd recommend visiting this location when upgrading your phone, or looking for accessories

I have been using wireless zone for a number of years. They have been in Boca for a long time. I…read moredon't have great phones very much and I usually don't need services very much of other individuals but each time that I have upgraded over the last 10 years I have gone to this location and I have been treated very well by the younger generation who works there. They treat senior citizens with respect and they take their time to explain things so we can understand properly and make good decision decisions. This past week was no different. My wife and I walked to upgrade our iPhone 12 Pro to the 17 Pro and the good individuals of this location easily able to explain the best plans for us and within an hour we were upgraded and out of the shop. In today's world, it's not always easy to find younger people with empathy and understanding of some of your constraints, possibly. Wireless zone has taken care of us tremendously well over the years and granted not everything is perfect but really what is perfect.? I will continue to patronize wireless zone. They take good care of their customers for the most part.

I always have the best experience and bought 2 phones from this store thanks to the workers being…read moreso knowledgeable and friendly. Unfortunately I now live closest to the location on congress in Boynton beach..Dont go there! I drove 30 minutes to go back to this location to get the assistance that I was looking for. Thank you!

I arrived at the store around 10 minutes before it opened and decided to go get a snack right…read moreacross. I noticed the line that was building outside the store, and to be honest, I was worried for a moment. When I stepped inside the store people were lined up and the line had gotten longer. A worker was standing at the end putting us on a waiting list. This line was moving at a good pace. The store had two agents working. The waiting was not long. The customer service was good. I came on a bad day. Xfinity was having issues with its systems. The person working the counter tried their best.

After four hours dealing with the chat and on the phone with customer service, my husband was…read morebeyond frustrated with the zero star customer service. The customer service rep told us to go into the store and there wouldn't be a wait. Of course, there was and my husband was about to snap. Thankfully, Colin saw his frustration and stepped in. He assured us the wait wouldn't be long and then helped us himself, getting us a new box. Thank you Colin, for calming a very tense situation.

Having an Apple Phone and needing a new case protector of screen protector, I thought the most…read morelogical place to go was The Apple Store. To my surprise and disappointment, the Apple Store was no longer stocking either for my model, an Xs Max. Immediately outside the store was a kiosk selling all sorts of accessories for numerous brands of mobile phones. While I was looking for a black or gray phone case, which they did not have, I settled for a blue one. The rep, whose name was Chilli, expertly removed my damaged screen protector, cleaned the screen, and placed a tempered glass protector. He did the same for the case protector. I was done in less than 5 minutes, mission accomplished. Highly recommend this as an alternative to Apple Store for your Apple compatible accessories.

i went in to get my camera fixed, two days later it broke again. the number online doesn't work…read more awful