One of the cable boxes went out. I called Xfinity, they did some diagnostics, sent a signal to the box and it was determined the box was dead. I had an option of having a technician come to the house or I could go to the store and get a new box. I chose the store. The Xfinity store is on Federal Hwy across the street from Mizner Park. It's big, clean and organized. A far cry from the old location. It was busy, but I was on and out in less than 15 minutes. I planned on being there for at least an hour, so it was a pleasant surprise. My only issue was... the internet signal inside was so weak. You would think the internet people would have a strong signal. Other than that, it was quick and painless. read more

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I arrived at the store around 10 minutes before it opened and decided to go get a snack right across. I noticed the line that was building outside the store, and to be honest, I was worried for a moment. When I stepped inside the store people were lined up and the line had gotten longer. A worker was standing at the end putting us on a waiting list. This line was moving at a good pace. The store had two agents working. The waiting was not long. The customer service was good. I came on a bad day. Xfinity was having issues with its systems. The person working the counter tried their best. read more

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I arrived at the store 30 minutes prior to my appointment. They took everyone but me even though I had an appointment. When I went to the girl at the front desk and asked when my turn was coming up after being there an hour, she said, "Oh, they called you already and you did not respond so I will have to put you back in line and wait again." I left as I wasted 2 hours of my Sunday time waiting to just be frustrated. It is much easier to call the 800 number and order the equipment and pay the $5.95 for shipping. Do not go to this store as you will be guaranteed to be miserable! read more

After four hours dealing with the chat and on the phone with customer service, my husband was beyond frustrated with the zero star customer service. The customer service rep told us to go into the store and there wouldn't be a wait. Of course, there was and my husband was about to snap. Thankfully, Colin saw his frustration and stepped in. He assured us the wait wouldn't be long and then helped us himself, getting us a new box. Thank you Colin, for calming a very tense situation. read more

Do not use xfinity! They will swindle you at every turn, take advantage of you, and treat you like crap while doing it. They are not trustworthy and you will seriously overpay for any service will them. Just do yourself a favor and simply don't even get started with them. read more

At 8am on 12/30 an Xfinity Van florida license plate: "55A CVY" ran a red light and almost hit me exiting i95 onto Yamato road in Boca Raton. He then proceeded to road rage, flash his lights, honk his horn, and stick his middle finger up at me. Caught on my dashcam -- footage available. The other identifiable numbers on the vehicle are: 73690 & EE0000921. Comcast makes it impossible to report these incidents. For someone to do these things in a corporate vehicle is fascinating. read more

Comcast is a disgrace. They lie they miss bill you they are a joke. I will never use this service again. read more

Xfinity a Comcast store - I went to the location they told me that my 30 day free trial wasn't really a thirty day free trial. - Internet Service Providers Near Me - Boca Raton, Florida

ok, basically, they will offer you a "great promotion". After two months of service your internet will slow down considerably. You will call many times and be transferred from one department to another one until they don't resolve anything, so, they'll tell you that you need to upgrade to a more expensive plan which they of course, they'll design for you at a great price again. After a couple of months it will stop working again. You'll be doing the same procedure you did a couple of months ago until they offer a technician to go to your house to find out which the problem is BUT you'll have to pay $100. If you decline to pay you get no service. Basically again is a rip off - safe time - stay away. THE worst service ever read more

The customer lines are long and slow. Checking in with a service member is easy but that person doesn't know much. There was not a lot of movement from the waiting and several customers were complaining quite a bit about the wait. If the long wait time isn't bad enough, the loud door chime is annoying. Plenty of parking by the store, which is very clean and has tons of potential. One could drive to the store entrance from Dixie or US1. read more

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I went to the store yesterday and was greeted.by a lovely young lady, a Gentlemen was ahead of me and they were doing everything and anything to please him to the point it was annoying, apparently he did not pay his bill and insisted on getting his.phone put on.they spent so.much time with this nasty.man it was ridiculous but we finally got someone else to help us and that was that. But com.cast should do something better with there phone system it's ridiculous by the time you reach someone you so freakin angry and there is no reason for this I hope they fix this stupid system. read more

Just one visit so far but Chad was efficient, pleasant, and professional. Location was very busy for a Thursday afternoon with at least 6 customers waiting. Glad I didn't require additional help as it looked like folks were waiting for a while. Large retail location. read more

Never anyone available to help you. When someone finally does show up you've waited almost an hour. Tons of help on the sales side doing nothing but never in the returns etc side. Hate coming here but have no choice read more

If you can get any provider, and I mean any provider, get them, do not go to Comcast at any cost. This is the worst Internet service in south Florida. read more

Two visits to the store. The first one was to get cable and Internet access access. The young man that helped me was knowledgeable and fast, but his people skills were terrible. Zero eye contact, not particularly pleasant, did not thank me for my purchase. Went back a second time to switch over to a mobile phone service. This person was less pleasant. Not asmile or nothing. Pretty much gave me a standard rate and did not explain any various plans. Broke the cover of my iPad when it was put back on and did not even apologize for it. Did not bother to thank me for my purchase. I don't know who manages this store, but they need to have a team meeting and improve their environment. They could take some lessons from target and Chick-fil-A.. read more

Human garbage. They don't show up for service appointments and then they claim they did (video footage confirms they never came). Complete wastes of life. read more

If you're going to make people wait 30 minutes to an hour, why not have chairs instead of hard flat cushions to sit on. Help was slow, even after getting to talk to someone it wasn't great. Turns out to return and cancel it takes under 2 minutes once you talk to someone. The person I talked to was doing nothing while I was sitting on the nice foot rest. read more

No stars. XFINITY is a nightmare. They will steal your money if you don't pay attention to your monthly bills. I was only credited 1 time for the overcharge. I spoke to all these reps with NO success at getting my OVERBILLING issue resolved Phone: 8/19/23 6:44 pm Don 9/20/23 10:51 Aly 10/3/23 11:18am Christian 10/3/23 12:11pm supervisor Jane 10/10/23 10: 36am Sonya (hung up on me when I requested a supervisor) 10/20/23 Kim *****In store***** 3 separate visits was told it was fixed, resolved taken care of (Lies) Via chat 4 chats All in the span of 3 months. If you don't want to risk being overcharged and having a nightmare time being lied to IN PERSON AND ON THE PHONE and chat and keep being overcharged and just told whoops sorry over and over then stay away. Maybe try T-Mobile. I'm hunting for a reliable professional internet service provider right now as I am once again on the phone trying to get a supervisor who do everything to avoid taking calls and taking responsibility to see an issue through to resolution. You would think going in the store in person would be better but I signed up in person and regret it terribly. They will say they resolved it but they are probably just checking their phones and playing candy rush, come back and tell you they took care of it. They will NOT give you ANYTHING in writing proving they resolved your issue. Good luck. Customer service is deplorable. read more

The worst internet provider. The Internet connection goes down almost every day. You simply cannot count on this service.

The absolute worst customer service! Rude, unprofessional staff without any supervision. I didn't think it possible, but their service is worst than their store in West Delray Beach. Maybe, they should rethink their strategy and get a plan. Or lock the door. read more

I can never talk to a live person on the phone! No customer service at all. Just recordings. If you like running around in circles, this is your service provider. read more

Our internet goes out constantly. I have to call at least 2x per month to get a credit. each time I call Xfinity, hold times are long and unhelpful. People went a live person not an automatic system! We've had at least 4 technicians come out to help "fix" the situation and exchange wires and it hasn't helped AT ALL. read more

The attractive girl at the counter was helpful but every time I deal with these people I feel like I am getting hosed. Two modems and three house calls later and my internet is still joy working. But that didn't stop them from billing me for the first month. I just want to steam some Netflix lol nice in a while, is that so hard? The incompetence is breathtaking. read more

The service was great, Sunday 12 noon. Only problem 25 customers waiting only 4 marks being worn, no sign "Mask Required" it's comcast fault!!! Mandate No Mask No Entry!!! Other than that the wiser ice was great, i had to wait 40 minutes but the rep only took 3-5 min to 100% solve my problem. read more

Wow!!! Let me say I have never been so impressed with a Comcast store. First Anthony was amazing, second they fixed my problem and lastly got me a new router. I will be back later to today to return my old router. Thanks all for going above all expectations!! read more

We just switched our service from Sprint to Comcast and we had a new rep, Juan, help us. Juan was fantastic and the process on switching to Comcast was exceptional. read more

customer service sucks so bad. no help. in person is the only way. you cant talk to anyone without talking to a robot for over 2 hours

Had to visit Xfinity again with another replacement (insurance) phone. Linda C. assisted me with the transfer of data, photos, apps ... yada, yada! She was very helpful! (Thank God, I haven't a clue what to do.) I appreciated her kindness and expertise. It was quick and simple process. I was grateful for her help, she alleviated my concerns AND also informed me to keep an eye out for Xfinity new cell phone promotions .... which I NEED and would like to take advantage of. Thanks to you Linda! read more