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Boca Raton, FL

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Xfinity a Comcast store - Inside

Xfinity a Comcast store

(29 reviews)

One of the cable boxes went out. I called Xfinity, they did some diagnostics, sent a signal to the…read morebox and it was determined the box was dead. I had an option of having a technician come to the house or I could go to the store and get a new box. I chose the store. The Xfinity store is on Federal Hwy across the street from Mizner Park. It's big, clean and organized. A far cry from the old location. It was busy, but I was on and out in less than 15 minutes. I planned on being there for at least an hour, so it was a pleasant surprise. My only issue was... the internet signal inside was so weak. You would think the internet people would have a strong signal. Other than that, it was quick and painless.

I am probably too upset to write a review right now, but I am so frustrated with the absolutely…read moreterrible service at this location! I went there 2 days in a row and got ZERO SATISFACTION on either visit. I had my purse stolen, which included my wallet, of course. And they won't give me a new SIM card for one of the phones that was in my purse because I don't have valid ID! How am I supposed to have valid ID if my purse was just stolen along with my phone????? I had a photocopy of my drivers license and I had a just expired passport along with me, but that wasn't good enough for them! That was yesterday. Today I return with the replacement Drivers License that DMV actually got out to me quickly and they said I arrive too late to get Service! It was 4:50 on a Sunday they're open until five as far as I'm concerned they're still open for business and knowing that I was in there just yesterday and couldn't help me. They should have at least tried to do something to get my phone working again today, but did they? NO! And then they actually wanted to make an appointment with me for tomorrow. I told them "like my schedule appointment went so well yesterday?! I'm not coming back here three days in a row that's ridiculous and unacceptable!" I'm going to try a different Xfinity location...And hopefully will get better service. Their attitude and customer service is so poor I want to give them zero stars!

QXC Communications - isps - Updated October 2026

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