I've been a long-time customer of the Apple Store at Boca Mall and have purchased quite a few Apple devices and gadgets here over the years. I'll be honest my experiences haven't always been perfect. Weekends can be extremely busy, and when a device needs service, the wait can sometimes be very long. I also had a particularly difficult experience here years ago when I had to wait for hours with my two very young children. As a parent, you can imagine how challenging that was, especially when I felt like I was being completely ignored while waiting. But today was a completely different experience, and I really appreciated it. We were helped incredibly quickly, and our issue was literally resolved within just a couple of minutes. The whole interaction was easy, efficient, and pleasant. It's nice to see that even at such a busy location, a simple problem can sometimes be handled so quickly and professionally. read more

See all

Yesterday, 05/12/2026 I went to the Apple Store (Boca Raton Town Center Mall). It was very busy, I was planning to spend over $ 2,500.00 in new phones and other items plus I needed Apple Care Support for my damaged iPad Mini. The first green shirt guy was very dismissive an d pointed to Felipe. He said he was the guy to help me. I waited in line to talk to Felipe but when my turn came someone just stood in front of him and Felipe talked to her for a long time. Finally it was my turn, but Felipe was very busy so he made an appointment for me to comeback in 1 hour (5:00 PM). I went on to other errands and came back early at 4:30 PM. When I finally got his attention he told me it would be 20 minutes before he could see me. He went on to take care of a good looking woman as if I was not there. She did not have an appointment but she had a great figure. I think Felipe felt his time was better used helping the attractive woman. We waited for over 25 minutes at which time it was already passed my 5:00 PM appointment time do I told him I was leaving. At 5:55 PM I received a message that Felipe was ready to see me. This was almost an hour after my appointment time. Apple founder, Steve Job, must be turning in his grave every time an Apple employee treats a customer this way. As a Luxury brand Apple customer service sucks. I have invested through the years over US $ 50,000 on Apple products from their first iPod or their G3 Computer to an endless number of iPhones, iPads, MacBook Air, Apple Tower for my daughter's Photography business and IPad Pros for our Wellness Business. However, Apple does not track their loyal customers like other Luxury Brands do. As an example AMEX knows every time I call that I have been their Platinum customer for the last 40 years. Patel Phillip takes me to a special office and offers me Champagne while I wait for their sale associate to bring out the goods. Even My Subaru dealer knows me and goes out of its way to make me feel comfortable while I wait. The attitude at the Boca Raton store must be a reflection of a poor store manager or badly trained associates. Or even worse an example of how T Cook has lost control of the Company. I think his firing is well deserved as he has damaged the brand by allowing their customer service to fall into such level of disrepair. I will buy my wife's phone at the ATT store and make another appointment to get service for my iPad mini at this store. I dread the thought but that is what a monopoly comes down to. Treating your best loyal customers like cattle w/o regards for how much they have contributed to your bottom line. read more

Not kidding, over one hundred Apple fanatics inside this store. Alot of staff walking around wearing green t-shirts assisting customers. One thing for sure is the large black stand alone A/C units at each of the four corners are cranking cold air into this place. Should I finally switch from an Android phone to an Apple? This is a difficult question that I have been pondering the last fifteen years. But those dreaded auto updates that screw with your apps - so not really sure. Hopefully going to get some feedback from the staff here today. Well, no greeting yet but I asked the green shirt and said I am next on the list. How is this possible since I never gave him my name. Not sure the process here but cool stuff with some confusion. read more

Apple Boca Raton - Computers Near Me - Boca Raton, Florida

See all

Stopped in to pick up my Apple Watch, and honestly, the experience was... fine. The customer service wasn't bad, but it wasn't great either -- just kind of indifferent, like they're running on autopilot. Nobody went out of their way, nobody really cared, and it felt more like a transaction than an experience. The upside? I was in and out quickly, which is all you really want sometimes. Apple doesn't have to do much these days beyond stocking the shelves -- the products sell themselves. Still, for a company that prides itself on sleek experiences, this one was nothing to write home about. The Apple Boca Raton is expensive and the service that we get is meh at best. Quick, efficient, but lacking any personal touch. You'll get what you came for, but don't expect magic -- just merchandise. read more

See all

I had an appointment for picking up my watch. I didn't have to wait in line, so they told me go to a certain table. There was one staff member waiting on 4 people who you didn't even know who or who didn't have appointments. In the past you checked in. Idk what happened as to what happened but it was ridiculous. As two of us were waiting in line this rude customer walked up and started yelling about what was going on... It was horrible. Finally one of the managers asked us if we were picking up....... No really So he helped both of us. We were out in 10 minutes. Idk what happened that the managers couldn't walk over to each table and check then besides just look around, don't customers come first? read more

See all

Luis and his bosses at Apple Boca Raton, were awesome and he was quite the model employee in my opinion. The Apple service by phone and Internet was also extraordinary and are to be commended. Especially Daniel and the other guy. Everything resolved to my satisfaction in one scheduled visit read more

I went injure as Inhave many times before because my home screen on my iphone went black. First they did a hard restart (which Inhad already done) and it was ok! So I went for a coffee and then 30 minutes later it went black again. I went back and spoke to Meg who helped me! She said sometimes it's a software glitch so I put up a new picture of myself with my dog, Cami! BYW, Meg and I bonded over our dogs because her dog is so adorable too (I saw it on her home screen)! Thank you for helping. I did have to search around for someone to help so that was why it wasn't perfect! read more

See all

Don't bring your phone here for fixing it. They will break it and give it back. BEWARE! BEWARE! BEWARE! BEWARE! BEWARE! No options provided for fixing it and no compensation provided! They are just DUMB! They are useless and they are morons! There is no option to give zero stars! My bad read more

Apple Boca Raton - broken 1 - Computers Near Me - Boca Raton, Florida

See all

It is an absolute disgrace. I brought my phone in for repair back in November and was quoted $430--then heard nothing for two months. When they finally called, I went to the store only to be treated with disrespect. The manager mocked me, didn't even say goodbye, and worst of all... they couldn't even find my phone. Completely misplaced. In the end, they told me the repair would cost more than buying a new device. A total scandal. The lack of professionalism--especially in front of my daughter--was shocking. I will be filing a formal complaint with consumer protection agencies. A store associated with should never treat customers this way. #Apple #BocaRaton #CustomerServiceFail #ConsumerRights +1 561 808 9850 read more

Very nice staff very high-quality products very nice service very quick wait times very small lines individual attention for your products to be fixed value is the prices are a little high so yeah the selection is pretty good they're mostly stocked for a lot of things but sometimes they're out so yeah read more

We came because it's free tax week and I can get a back to school educator discount. There are so many new iPads to choose from from iPad Pro & air. It was tough to get sales help today, we waited and waited with about 10 people passing us by. Finally somebody came over to help us, he started & then walked away. Ken was very knowledgeable and helpful. He spent an hour with us explaining. getting iPads, registering, transferring data & erasing our old ipad. The new one is a big upgrade. The sound, picture & speed are significantly improved. read more

Apple Boca Raton - Computers Near Me - Boca Raton, Florida

See all

We had an appointment at the genius bar with Jason and he was great. He helped us with out iMac problem and was kind, considerate, and professional. We would highly recommend this store for all of your apple needs. Great service! Thanks again! read more

Customer service here has considerably deteriorated! Wow - the geniuses couldn't care less about the customer. I think it's time for a Samsung phone. Very disappointed. read more

I love Apple products! The store is always super clean and organized, even when it's busy. Everyone who works there is friendly and helpful--Dan is amazing! He made my visit so easy and enjoyable. Great experience every time! read more

Apple Boca Raton - Computers Near Me - Boca Raton, Florida

I needed to have diagnostics done for my generation 8 iPad here. I had an appointment and was taken pretty quickly. The store is always busy. It's best to have an appointment. Turns out I needed a new iPad. Since I didn't have my physical credit card on me, I had to order the new iPad online but within 1.5 hours, it was ready for me at the store. I came back when notified by text and a representative helped me to set it up properly. It was an assembly line of reps each helping one another and the customers. Everyone is respectful of each other. The operation is great and I'm happy that I got my new iPad and received a credit for turning in the old one. read more

Apple Boca Raton - On screen - Computers Near Me - Boca Raton, Florida

Most of my experiences at the Apple Store have been very good. Today was an exception. My wife and I came to replace our iPads as they no longer were accepting updates to the operating system. We went to the Apple Store around 145 pm and told the associate at the door that we were looking to purchase iPads. He directed us to wait at the table at the left end with the iPads. We waited for over 15 minutes before anyone came to help us. While getting him the information he needed from the iPad was trading in, he went to the table next to us and helped that person for at least 5 minutes. Mind you it took me 30 seconds to get the information that he needed. Finally about 5 minutes later another sales associate who was helpful helped us evaluate which iPad we should purchase and was able to complete our order and helped us to migrate data from our old iPads to our new ones. read more

See all

I came into this Apple store to buy a new watch. There was a lot of people so I thought I would have to wait a long time. We found a genius and were surprised that he paired me with someone right away. I got the watch I wanted and when it came time to pay, my card was declined. The genius told me that it happens very often and that my card will send me a text and I may have to call them. Long story short, it took me half hour on the phone with my cc company (my card has zero balance by the way, as I pay in full every month.) and in end I had to use another card. It was super frustrating. The girl was very cool about it, but she did say it happens a lot. It was very inconvenient. I think I'll stick to buying online. read more

Sorry to give 1-star, but this is based on a recent interaction I had that was six bad advice I had my iCloud account locked out for days. Unnecessarily based on horrible advice and direction from one of the Apple employees. I cannot believe how bad the advice was. Once I got home to my home state, a simple direction from the Apple Store here cleared up and solved all of my issues in short, easy order. I don't know her name, but I can't believe Apple would hire someone to deal with the customer issues who was so incompetent. read more

Tablet & Phone. GOOD. Purchased a Pink iPad 10 as a gift over the XMAS Holiday to replace a compromised computer. Previously purchased a Purple iPhone 14 Pro Max to replace an ineffective 10 year old SAMSUNG Galaxy Phone. APPLE devices are more secure than SAMSUNG devices. RECOMMEND. read more

See all

So, haven't been here in a bit, always just to get diagnostics and/or repairs (usually purchase via amazon or cell-service), but just have to say that getting an appointment here is very easy online, and the actual service is always friendly, informative and, most importantly, successful. In warranty is free, of course, but twice now they've fixed issues for out-of-warranty items and charged me a big fat $0.00. Plus, the food court is around the corner! read more

My wife bought me an Apple watch. I didn't like so I returned it. Very friendly and helpful staff. read more

Went to Apple with one thing in mind, to purchase a new MacBook and iPad. It was the day after Christmas and I was expecting the store to be packed. Looked no different than a Saturday afternoon. The greeter got me to where I needed to be to wait for someone to help me. I had the pleasure of having Rob assist with this purchase. He is knowledgeable and then some about Apple products. His first question was how the products are being used. This helped him find the right product to meet our needs and not sell us all the bells and whistles we did need. That is great customer service! I'll be back! read more

Apple Boca Raton - Computers Near Me - Boca Raton, Florida

Second time in this store. Made appointment in advance. Waited for 30min 1st time didn't have much time decided to come by next week. Same nonsense. More worked then costumes but impossible to get help with appointment. read more

7/13/23 Stopped in to attend a class on the Apple Watch, which I just purchased a few days before. Jasmine was a great Teacher and showed me all the features and how it all intertwines together. Jasmine was very professional and she answered all of my questions. Apple can be very proud of her. She represents the Apple Store Boca in the finest possible light. She gets 5 stars from me. Thanks, Jasmine, for a job well done. Jasmine and her super colleagues are the reason Apple hit 3 Trillion. Best Apple Store Boca, in all of Florida. read more

See all

Service: 0 Selection: 0 Value: 0 Second time in two weeks I visited this store to upgrade my iPad from the seventh generation to the tenth. Both times I was told to "stand by" the tablet table and someone would be over to help. First time I waited 10-15 minutes and no one showed up, so I left. Today, there were 5 people ahead of me and one totally confused employee. So, it was time to leave, again. Like every used car salesman, commission rules the day. read more

AVOID SHOPPING HERE! Terrible service! The manager was rude and yelled at me ordering me to go sit down! I greeted Mr cardoza remembering him from 2010 and told him I was there based on the Apple care advisor telling me that the store could process the replacement. I gave him the case #. If he was unwilling to help me he could've been honest from the beginning to nit waste my time sitting there for one hour +! What a waste of time! Not my problem the Apple customer service on phone didn't leave notes. You work for the same co. Perhaps get better customer service training and learn how to test your loyal customers better than that! They refused to assist me! Instead they argued that the Apple care rep Kim didn't leave enough notes on my earlier call. They had a choice to help me and chose not too! I WAS ALSO INTERESTED IN BUYING THE IPHONE 17 - yet they didn't even bother to address that either! Costco always has great deals on Apple products. Any other retailer provides way better service than Apple! AVOID THE AGGRAVATION and shop anywhere than here. POOR SERVICE AND RUde! read more

I really dislike the mall. But since I like Apple products I am forced to enter the mall. Lol!! Also really don't want to give a review in fears it will only cause this location to become even harder to get in!!! I've been coming to this Apple location for a very long time and the service of the place has and still is very good. You definitely need an appointment and that sometimes is hard to come by. This location is always full and loud. But the staff are very knowledgeable and they always deliver on their promises. read more

Worst experience ever, going to be looking into switching all 4 of my computers, Ipads, home pod apple tv, apple watch, an family's cell phones apl to Google. This is almost as bad as Walmart hell which I have only been to once this year lol. I have called four times in the past two weeks and received a run around. Finally was able to set an appointment. Drove two hours to the store was half hour early for my appointment. Only to be told someone made a mistake when booking my appointment and made it for sales so they could not help me with phone an mac assistance. Had to wait another 3 1/2 hours to be seen again. Get to the apple store again an was told I have wait again. Complete nightmare I was there from 2:30pm to 7:30pm. read more

Apple Boca Raton - Computers Near Me - Boca Raton, Florida

I had a surprisingly good experience at this Apple store. I usually go to their store in Galleria in Fort Lauderdale, but when I went on line to make an appointment, there were much better (and earlier) options at this Boca Town Center store. I needed a new battery -- after mine kept dying way too soon -- it wouldn't hold a charge. When I got there early they had me wait 5 more minutes before my appointment before checking me in. No big deal. They did a diagnostic and said, "Yup. You need a new battery." I'd been hoping to get my problem solved in one day, but they were out of batteries for my ("old") iPhone 8. They were able to order one and said it should arrive in 3 to 5 business days. I got an order confirmation and instructions where to go in the store when I received a notice. I liked that I got emails in advance confirming my appointment, reminding me of it, confirming my work order, and finally an email saying the part had arrived. It came on the early end of the expected delivery window, happily. Today, I went back in to the store -- no appointment needed. They verified my ID and took my phone to be fixed. I was given a confirmation with times to expect it to be ready. Only a half hour. Woohoo! (I've waited 2+ hours in the past at another locale for the same service). Paid the amount originally quoted plus tax. Stayed a while at the store to charge up the new battery a bit. And done! I hope I don't have to go back soon... but I think I'd choose this location again (over Fort Lauderdale's). read more

Great service at Apple! You can call ahead and make an appointment. They also have classes for your devices to help if you are as technically challenged as I am! read more

I had such a great, friendly & professional experience with Christine. She listened to my concerns, wants and needs and gave me honest answers on my options with repurchasing a new phone. She explained things out patiently and helped me find a quick resolve on my predicament. The store was busy and I was impressed how she kept calm & attentive to tend to all in need. I was on vacation, regretting to deal with the task and she made it a pleasant experience. read more

Would give zero stars if I could. Terrible customer service. Sent away a pair of headphones to be fixed after they broke only to receive the same broken headphones. read more

On the afternoon of June 15, 2023, I experienced a level of customer service that deserves to be recounted and applauded. At precisely 12:00 PM, I was fortunate to be assisted by an Apple store representative named Crystal, who turned my mundane store visit into a joyful interaction I won't soon forget. From the very onset, it was clear that this wouldn't be a typical product support interaction. Crystal, with her radiant smile and sparkling disposition, overflowed with positivity and enthusiasm that was as refreshing as it was infectious. Her energy ignited the entire appointment, making what could be considered a rather dry subject of product assistance into something vibrant and engaging. In this world of fast-paced consumer electronics, being knowledgeable is key. Here again, Crystal excelled. Her comprehensive understanding of the intricate features of my iPhone, her readiness to delve deep into the technicalities, and her ability to explain complex ideas in layman's terms were deeply impressive. This extensive knowledge ensured that I left the store armed with useful, tangible information that vastly improved my usage of my device. However, what struck me the most, and separates Crystal from her peers, was her genuine interest in the welfare of my Apple products. She showed an unusual level of care, a highly personalized approach, which extended beyond the functional health check of the devices. Crystal was interested in how my device integrated into my life and how it could be optimized to suit my individual needs. This personal touch was heartwarming and amplified my satisfaction with the overall experience. With Crystal, it was not merely about resolving an issue, selling a product or closing a customer service case. It was about nurturing a relationship with a customer, and providing the best possible advice that benefits the user. In conclusion, Crystal has set a new service standard in my eyes. Her blend of product expertise, infectious enthusiasm, and genuine interest in customer's needs has turned a regular store service into a profoundly delightful experience. Apple Store should take pride in having representatives like Crystal, who not only sell products but sell an unforgettable experience that leaves the customer looking forward to the next one. read more

After waiting about a half hour beyond my appointment time I met with an employee who had apparently been with them for 20 years. This was obvious because he was an expert in finding ways to deny service which Apple's website says they would provide free of charge, but then would try to get me to spend money on other items that could be repaired afterward suggesting they could fix the original issue while they do the paid-for repair. Upon returning home an rereading the Apple website I found out that the associate actually lied to me. He told me damage to the laptop would disqualify the service but it actually reads that "damage which may impair the service." It turned out the "damage" to the laptop was the exact thing they were suppose to be servicing. Don't expect your Apple products to be well engineered or last for very long. read more

Make sure you have an appointment! Otherwise you wait a long time. Do not go on weekends. They do have great technicians that are very helpful. read more

Very bad experience today. My phone has had issues since I got it. It shuts off randomly and you can't get it turn back on for hours. So I'm stuck without a phone. On last visit I was told to get a new sim card. It did nothing Today rep pretended to help me and not understand me. He thinks it goes dead and it goes back on with i charge it. No. It goes blank while fully charged. His solution to every issue im having is I needed to update the phone. They no longer notify you of updates because according to him there are so many updates every day. He just bought himself more time until it crashes again and I feel like spending hours waiting despite having an appointment. read more

I have a love hate relationship with Apple. I love the products and hate the price. I resisted as long as I could but I have a watch and the IPhone 8. There is nothing wrong with my phone, I just want the X. I tried to upgrade through my carrier T Mobile but they weren't willing to give me anything for my phone which is paid off. I saw an advertisement that Apple was willing to take my phone as a down payment for the new phone so off to the Boca Mall I went. The weekend is not the time to come. There are only two Apple stores in the area and with the incredible popularity of the products they are busy. I had three people ahead of me to even talk to an associate. While I waited I checked out the phones. One of the things I love about the Apple store is that they offer a lot of free classes so you can learn how to use their products. I am very interested in the photography class. Finally my turn came and I was offered $300 for my perfect condition IPhone 8 Plus. That would make the smaller sized XS $700. The salespeople were so busy that they weren't taking the time to make the sale. I need a little buttering up to part with $700. They could care less if you buy or not. PS my salesperson was Russell. So Apple people do I need the X or not? Do you have one? What is the best way to upgrade? Is the S significantly better than the R. The camera is important to me, is the upgrade significant? I want to know what you think because I can't get the time of day from the store employees. To upgrade or not? read more

Apple Boca Raton - Computers Near Me - Boca Raton, Florida

I had a great experience at this location after a LONG day visiting two other Apple locations and calling for remote support. I was helped by Jim Berry and I definitely attribute my experience to him. He diagnosed the issue quickly, explained everything I needed to know, and gave me honest feedback/advice regarding my problem. It's a bit of a drive from me but I'd happily come back just for the service. read more

I had to be at the Apple Store for a few purchases and an issue and the staff were excellent and helpful. What I perceived as a problem was quickly rectified in a friendly and efficient manner. Nice staff and great management make this a good Apple outlet. read more

IF I could give this store a zero I would. There are very aware there are huge issues with the apple 14 Pro but they disregard you. One Manager assistant acted like I was insane an treated me like complete garbage in front of everyone, mind you that was THIRD TIME THERE !!! I got upset he laughed at me. They did 4 Diagnostic testing an they say oh well phone is fine but they know its messed up ! Been an i phone user for YEARS , YEARS DONT GO TO THIS STORE THEY GIVE NO ....................... read more