I find Best Buy to be a good source for computers, accessories, and electronics... if you know what…read moreyour want. If they have it they stand behind it... with a decent return policy. They also price match Amazon (if it's sold and shipped by Amazon). I ordered an solid state external hard disk (SSD) online and had it shipped to me. Worked fine for a week and then froze up. I brought it to their Geek Squad and they verified it was defective... I returned it for full credit and bought a better one that has been great. By the way, if you're looking for an external drive... I'm using it to store a bunch of videos and photos... I highly recommend the Samsung T7 2TB SSD. I don't find their salespeople to be that helpful for guidance, so I do all my homework to determine what I want, then use Best Buy for fulfilment.

I dropped my laptop and the power cord pushed the adapter plug inside where it couldnt be reached…read more Guy told me yeah they send it to HP, they'll call you with an estimate. 2 weeks later get a call that my laptop is done. Guy at the desk tells me they cant do anything because its and outdated model. 4 years old Original guy made it seem like this was the much better option than looking for a local repair place and that they would send it to HP. So it cost me 100 bucks and 2 weeks for them to do absolutely nothing and they couldnt from the get go. What a scummy way to make 100 bucks.

Friendly professional expert service from a local independent store you cann't get from the big box…read morestores.

The guys are freaking genius. I've been coming here for years and it's figure out every time I've…read morehad a problem for a reasonable price of a reasonable time. If you need help with your computer, you gotta see this guy.

I've been a long-time customer of the Apple Store at Boca Mall and have purchased quite a few Apple…read moredevices and gadgets here over the years. I'll be honest my experiences haven't always been perfect. Weekends can be extremely busy, and when a device needs service, the wait can sometimes be very long. I also had a particularly difficult experience here years ago when I had to wait for hours with my two very young children. As a parent, you can imagine how challenging that was, especially when I felt like I was being completely ignored while waiting. But today was a completely different experience, and I really appreciated it. We were helped incredibly quickly, and our issue was literally resolved within just a couple of minutes. The whole interaction was easy, efficient, and pleasant. It's nice to see that even at such a busy location, a simple problem can sometimes be handled so quickly and professionally.

Yesterday, 05/12/2026 I went to the Apple Store (Boca Raton Town Center Mall). It was very busy, I…read morewas planning to spend over $ 2,500.00 in new phones and other items plus I needed Apple Care Support for my damaged iPad Mini. The first green shirt guy was very dismissive an d pointed to Felipe. He said he was the guy to help me. I waited in line to talk to Felipe but when my turn came someone just stood in front of him and Felipe talked to her for a long time. Finally it was my turn, but Felipe was very busy so he made an appointment for me to comeback in 1 hour (5:00 PM). I went on to other errands and came back early at 4:30 PM. When I finally got his attention he told me it would be 20 minutes before he could see me. He went on to take care of a good looking woman as if I was not there. She did not have an appointment but she had a great figure. I think Felipe felt his time was better used helping the attractive woman. We waited for over 25 minutes at which time it was already passed my 5:00 PM appointment time do I told him I was leaving. At 5:55 PM I received a message that Felipe was ready to see me. This was almost an hour after my appointment time. Apple founder, Steve Job, must be turning in his grave every time an Apple employee treats a customer this way. As a Luxury brand Apple customer service sucks. I have invested through the years over US $ 50,000 on Apple products from their first iPod or their G3 Computer to an endless number of iPhones, iPads, MacBook Air, Apple Tower for my daughter's Photography business and IPad Pros for our Wellness Business. However, Apple does not track their loyal customers like other Luxury Brands do. As an example AMEX knows every time I call that I have been their Platinum customer for the last 40 years. Patel Phillip takes me to a special office and offers me Champagne while I wait for their sale associate to bring out the goods. Even My Subaru dealer knows me and goes out of its way to make me feel comfortable while I wait. The attitude at the Boca Raton store must be a reflection of a poor store manager or badly trained associates. Or even worse an example of how T Cook has lost control of the Company. I think his firing is well deserved as he has damaged the brand by allowing their customer service to fall into such level of disrepair. I will buy my wife's phone at the ATT store and make another appointment to get service for my iPad mini at this store. I dread the thought but that is what a monopoly comes down to. Treating your best loyal customers like cattle w/o regards for how much they have contributed to your bottom line.

I was there a couple of months ago. I had a great experience getting my computer fixed. I would…read morehighly recommend.

I came here because of the 4.5 ratings. But it did not live up to the rating with my experience…read more (Dee) the guy who checks you in and tells you what's wrong with your computer was nice and seems like a good trusting character, I had a video card issue and got it back from a different place baked which temporarily fixed the problem but I wanted to never have to have to go through a tech baking the card again so I ask Dee to have his tech check it out and fix it once and for all. Which he sounded like he knows how to fix this problem so I was comfortable enough to leave my computer there over a couple days for them to send it out to their technicians to fix. However, the couple days turned into over the weekend and not sure if I will get it back by Monday. so I asked for the computer back, Dee said they find nothing really wrong with the video card but replacing the screen would be ideal since there's 2 lines there. I contemplated and agreed to let them fix the problem that didn't really bother me but since they suggested it, I guess it won't hurt. But, that's when it all go downhill from there. There's a wait for the part that's needed to fix the computer. Since I insist to keep the computer instead of leaving it at the store when they need to order the parts n wait for it to arrive to the store, they charged me $100 deposits in case I won't go back to let them fix the computer, but the part never came and they returned $60 to my credit card and kept the $40 for restocking fee or the tech to open my computer to check for issues? Also, they never call or notify me for returning the money or not able to fix my computer. I had to find that out through my credit card bill. Talk about unprofessionalism. So disappointed with them. I guess I will tell them how unhappy I'm with their service on Yelp would be the right thing to do since they don't want interaction with their customers. This is total scam to me. They open my computer saw nothing wrong but suggested I replace the screen yet the place they order parts from took forever n supposedly they never got the part, so they decided to charge me a fee because of what!? How is that on my tab? I would be aware of this place if you plan on using their service to fix computer. Btw, you walk in, there's no computer there, it feels super sketchy. If it's not for the past positive rating, I would have not given them any business. I do questions those reviews.

Adam is the best! I have used his service several times and I am always extremely satisfied…read more Yesterday, in particular, I truly appreciated his expertise. I was on the phone with HP for 2 hours trying to get my computer to start and they were unable to do so. I called Adam and he spent about a half hour on the phone with me discussing possible issues and solutions. He then asked me to come in to the store. Adam got my computer starting in about 1 minute!! Further, he demonstrated what a gentleman he is as he would not charge me for the service. You can rest assured that Adam will give you the right assessment of your computer and guide you towards the proper solutions. Thank you, Adam!

My aging computer was making strange noises and I was sure I needed a new one. TCTS, in a single…read moreday, replaced the hard drive with a solid state drive, repaired my fan, cloned my hard drive and upgraded my machine (which I had been told couldn't be done) to Windows 11. I am beyond happy! You could not pick a better place to have your computer diagnosed and repaired.

Sloppy as fuck don't waste your time Bought open box,…read moremassage chair rated as excellent and then after I purchased it online and drive all the way to the store then they say oh we don't have the remote for it. Then it should NOT be labeled as excellent should be labeled as fair or good, not excellent you morons.

Geek Squad was Awesome ‼ After rebooting my ASUS laptop…read moretoday it gave me a black screen and no log on. I went to YouTube and told me how to do a hard restart. Then a BitLocker pop up!!! Microsoft iinstalls this as a default to Lock you out ‼ scary ‼ you better have your Microsoft password so the GeekSquad can help you too‼ They disabled bitlocker for me ... got me back into my computer so I'm ready to go back to work now. Thank you thank you geek squad for your expertise‼ July 5, 2023 PS. Bill Gates stinks - just sayin!!

Had the BEST customer service by Brittany in Sawgrass/Plantation store!…read moreShe really knew her stuff! I went in to return a digital picture frame i bought at Pemboke Pines BB on Pines Blvd.... (Worst customer service in that store) In Plantation store the experience was excellent. From time entering store i was greeted and directed to Brittany to help me purchasing a new TV. She knew and explainedeach one in words i could understand. She also text me the info so i would have it when ready to purchase( have to measure my wall) she went over details and also explained why getting protection and/or membership protection was beneficial. We then went over to computers in which she was also very knowledgable. Kudos to Brittany at Best Biy Plantation From now on ill go only here.

1 STAR CHECK THE BOX BEFORE YOU LEAVE THIS STORE BECAUSE MANAGEMENT WILL NOT HELP YOU…read more I purchased a very expensive Sony 35mm lens from Best Buy for store pickup. When I got home and opened the box, the Sony lens I paid for was NOT inside--instead, there was a completely different, inexpensive Sigma lens. I immediately drove back to the store, already shaken by what had happened, thinking surely they would be just as concerned as I was. I was wrong. The manager was rude and dismissive and initially tried to send me away, telling me I needed to call Best Buy's 800 number and that they would have to handle it and send me another lens. I was honestly in disbelief. I had just been handed the wrong product by THEIR store, and now I was being treated like I was the problem. I refused to leave and called Best Buy customer service myself while standing there. When I finally reached a live representative and explained what happened, he was appalled and told me the store absolutely needed to help me. Once the manager realized I had Best Buy customer service on the phone saying they wanted to speak with the manager, suddenly her attitude changed and she said, "Of course we're going to help you." You can hang up with them. I genuinely felt like I was in the Twilight Zone. I was never rude. I was visibly upset, and instead of showing even a little empathy, the manager looked me up and down from the minute I walked and treated me as though I had the audacity to come in asking for help. At one point I actually said, "If this happened to you, wouldn't you feel the same way?" She did ultimately give me the correct Sony lens, BUT even handed it to me with an attitude that made me feel like I shouldn't be getting it! I wasn't asking for a favor, a discount, or anything extra. I was asking for the product I had already paid for why is that an issue. Obviously mistakes happen. What matters is how a business responds when they do. Finding the wrong lens in the box was bad enough. Being treated this way by management when I came back for help is what earned this store one star. Someone needs to reach out to the store managers and retrain and/or explain how to handle such situations. After this experience, how am I supposed to trust buying another expensive piece of equipment from Best Buy? Absolutely unbelievable. Attention fellow photographers and anyone buying expensive electronics, think twice before going to Best Buy especially the sawgrass Florida location!! Management PLEASE DO BETTER! I hope the situation doesn't need to happen to you in order for you to understand that you are there to help customers, that is a big part of your job in the store, to help. Finally for the "customers" who apparently purchase expensive items and do the "swap & return" CAN'T BELIEVE HOW LATE IN LIFE I'M LEARNING THIS and don't know how you got away with this unless it was an inside job. I hope you get everything you deserve which is the same trash you put in the box and returned.

Came to this place to get a few popsockets and a screen protector for the phone. They did not have…read moreat the moment the product I needed but they did have the popsockets and told me I could find what I was looking for three stores down, which I appreciated. Happy with my purchase and service and will return.

This store run by their lovely owners is such a great place to get your electronics and so much…read moremore. Make sure you check out the whole store, you will be surprised by all the amazing stuff they have in stock. I've been a fan since 2018 and will return many ,many times. Great prices and great vibes!

Not helpful. Very curt I was maybe interested in switching…read moreback from PC thinkPad laptop to MacBook Pro. The salesperson barely answered my question and didn't get from behind the counter to help show any features. He seemed annoyed that I was there. Very clean shop Easy parking Close to Starbucks Convenient to get to Right on route 1

Very friendly store. Fast & excellent service. Ask for Pedro! Took the time out of his day to help…read moreme out