I just want to say that I had outstanding professional, friendly, support from Matthew Mucci in the appliance department! Drove all the,way from Pembroke Pines to West Palm Beach because of his pleasant and willing to help.​ read more

Diana Nunez was a very big help and was very kind when my family wanted to purchase a washer. Thank you!

I cannot say enough great things about Edwin Fuentes at the West Palm Beach BrandsMart! I recently purchased multiple TVs, a Sonos soundbar and all of the accessories needed to complete my setup. Edwin made the entire experience exceptional from start to finish b/c delivery & install went seamlessly. He was incredibly professional, knowledgeable and patient throughout the process. What stood out most was his ability to explain the differences between the brands/products in a way that was easy to understand without ever making me feel pressured. He took the time to listen to what I was looking for, offered thoughtful recommendations and helped ensure that everything I purchased would work seamlessly together. In a world where great customer service can be hard to find, Edwin truly exceeded my expectations. His expertise, attention to detail and genuine desire to help made what could have been an overwhelming shopping experience enjoyable and stress-free. If you're shopping for electronics at BrandsMart, do yourself a favor and ask for Edwin Fuentes. He is an absolute asset to the company and because of him I'll definitely be returning for future purchases. Thank you, Edwin, for your outstanding service! 5+ stars across the board read more

I had an extremely frustrating experience at BrandsMart USA. I visited the store to purchase more than 10 items, totaling approximately $1,800, in gifts and prizes for my employees to recognize and celebrate their hard work. What should have been a simple, positive shopping experience turned into an exhausting two-hour ordeal because of the lack of support and professionalism from management. I want to recognize a young employee who assisted us. He was very helpful, polite, and genuinely tried his best to make sure we were taken care of. It appeared that he was relatively new and needed a manager to authorize a quick price override on two clearance items. This was a simple request that should have taken only a few minutes. The employee approached Edwin, who was identified as the store manager or assistant manager, in front of my team and me. Instead of offering assistance or providing a reasonable solution, Edwin's response was, "I can't now, I'm busy." At the time, he was moving displays from one place to another. I understand that managers have responsibilities, but taking a few moments to assist an employee and a customer making an $1,800 purchase should not have been too much to ask. We then waited approximately an hour and a half before another employee had to page Edwin over the intercom to get him to come to the register. When he finally arrived, he adjusted the prices but never apologized for the excessive wait, never greeted us, and never acknowledged the inconvenience he had caused. Instead, he focused on telling the employee what he was doing wrong. What frustrated me the most was not the price adjustment itself. It was watching a young employee genuinely trying to do his job and help customers while receiving little to no support from the very management team that should be there to guide him. Employees deserve leadership that supports them, teaches them, and helps them succeed--not management that makes them feel like an inconvenience for asking for assistance. I was spending $1,800 on gifts to celebrate my employees' hard work, yet the experience left my entire team feeling frustrated and disappointed. A transaction that should have taken approximately 30 minutes ended up taking two hours. That is completely unacceptable. Edwin's lack of urgency, communication, and basic courtesy was extremely disappointing. Being busy is not an excuse to disregard customers or fail to support your own employees. Good management is about prioritizing customers, empowering employees, and treating people with respect. I hope BrandsMart USA takes this complaint seriously and addresses the management and customer service issues at this location. The young employee who helped us deserves recognition for his effort, but the management experience we received was unacceptable. Unfortunately, this experience has seriously affected my impression of this store. I came in ready to spend money to reward my team for their hard work, and I left wondering why a company would allow a customer experience like this to happen in the first place. read more

George Glover was extremely helpful with picking out our washer and dryer. Will definitely be back

We had. Great experience with Randall Talbot!! He got us in and out quickly while providing exceptional service along the way. Would highly recommend!!! read more

Matt in appliances is great. He takes time to listen and offers great advice. Matt found a refrigerator that would fit my space. He explained the difference between the two ovens I was looking at so I could make a decision. He also works with the customer's schedule to find a delivery date that works. And, if you are in a condo with an elevator, he can help you get the insurance paperwork the condo needs from BrandsMart to deliver. Ask for Matt!!! read more

Mr. Will at the customer service desk was absolutely fantastic and quick to help with all my questions and was very helpful in helping me with my return. read more

mark jason and sale associate was very nice when go to brands mart ask for. We had been waiting for our refrigerator for 4 weeks. no one try to give us any information that was satisfaction; we had made our mind up we was gone get our money and go somewhere else Mark Jason us with another and a delivery date which we never received from the other sales associat. Thank you, read more

Noe was great helping us select the right gaming PC for my daughter. Singh helped us with outdoor TV ideas. Both made this trip pleasant & successful! read more

My washing machine went out a few days ago. After trying to fix it I finally decided to purchase a new one. Shopped around but Found the best deal at Brandsmart. On top of that got a $50 rebate. George from Tennessee who works in Appliances answered the phone when I called to find out if it was available. He was busy with another customer but called me back within 20 mins and confirmed that the unit was in stock and that today was the last day to receive the rebate. I went to the store and paid for it in person. George was helpful and a very nice guy. Glad it worked out. Now all I have to do is about 15 loads of laundry ! ...Thanks George read more

Great prices and easy checkout. Purchased refrigerator with delivery and haul off. Three day delivery time. read more

Zero star is an understatement. The store itself is staffed and designed well, however the delivery service is so poor! Ordered an appliance package from April and until today I'm still missing a dishwasher! No communication. Store associate Mario and manager mike so unhelpful with sarcasm like they giving me appliances for free. I'll never shop at this store again! read more

BrandsMart USA - Appliances Near Me - West Palm Beach, Florida

My family & I bought a stove this past weekend. George from Tennessee was very helpful in store as well as the men who brought the stove in our home! read more

BrandsMart USA - Appliances Near Me - West Palm Beach, Florida

Jonathan was so knowledgeable and helpful with everything we needed for our new apartment. He was so patient with our many requests and each time we changed our minds he was more than happy to accommodate. Truly one of a kind- make sure you ask for Jonathan when you come to this location. read more

Yeah, I'm at BrandSmart and I gave y'all the good review last night and I need to change that review. I bought two washes and two dryers. I have not received anything yet and before I left the store last night I gave y'all a review and this is a mess a mess. Don't buy anything from brandsmart horrible. read more

Today we bought a mini fridge and George Glover provided excellent customer service, we were done in no time! Thank you, George, we will be back! read more

Poor customer service. Under staffed. Not friendly. Brandsmart was my favorite store to shop for electronics and appliances, but no longer...they must be under new management. The new management is horrible. read more

I openly admit that there's nostalgia tied to this store for me. This is where my parents would shop when we needed household goods, or a new TV, things like that back when we lived in South Florida. I've read the reviews and almost all of them call out customer service as severely lacking, and I can see why. I am by no means an HR expert, but it seems to me that more emphasis should be given on training employees in this category, AND should be followed up on, not just send out into the wild and hope for the best. For many folks, customer service is the reason why they step foot into your store in the first place, doesn't matter how great the deal is. Just a humble observation. You can get great deals here, there's a reason why it's been open for as long as it's been. Every time I come here, I always end up finding a good deal on something. Last time I bought a small frying pan, cute design, on sale for $3.99 I bought it thinking: "If it doesn't, "pan out" no great money was lost" I take good care of it and it's still in great condition after more than a year. This time around amongst other things that I bought; I purchased a new hair dryer since the one I currently own was practically being held together by duct tape. (Don't be like me kids) I checked online and while the cheapest price I found online had it for $45.99, Brandsmart had it for $34.99. Like I said, good deals can be found here. That's not to say that you can't find some duds, like a small radio I bought last time which overheated and I never got it to work and since this store is so far from where I live, I wasn't going to drive all the way there just to return it. So be careful, keep your receipt in cases like this if you live nearby. Hope you're able to find good deals during your visit. read more

Worked with George to get my mother a new stacked Washer and Dryer. Quick and easy process and George even found us an additional discount. Definitely recommend. read more

The entire company is deplorable. They do not value customers' time nor the complications their mistakes have in our lives. No one should ever spend money here. I dealt incompetence from the sales person to, customer service to the delivery team. The Lauderhill Clearance Center After explaining to the salesperson that my delivery requires 4 men because I have steps, he still screwed up and did not notate that on the sales order. So, my original delivery had to be rescheduled after waiting over an hour past the end of the delivery window. The driver finally showed up just to tell me they could not provide the service. So, delivery was rescheduled and I had to readjust my schedule again. This time they successfully installed the appliance but the dryer did not work. After making multiple phone calls and going back to the store no one would schedule a technician to come the day to at least look the appliance. No one I spoke with cared enough about a dissatisfied customer to resolve this issue the same day. I decided the next day that I value my dollars too much to spend with this horrible company. I requested a refund and pick up of the appliance. I had to find out that refunds are not process until after the appliance is picked up. The same salesperson who screwed up the first delivery processed the pick up. Somehow this incompetent human managed to mess up again. I was scheduled for pick up on April 1st. I purchased a appliance from a better company and scheduled delivery for April 2 because I was given the April 1 pick up date. I came home home during the pick up window time and to my chagrin the company rescheduled my pick up without contacting me. So, now Im stuck with an additional appliance taking up room and slowing down my delivery. After speaking with the store, delivery team, customer service and an uncaring store manager, I was again pushed aside. No one would adjust the pick up schedule to remove this appliance so I can move on. No one is professional. Worst Company read more

My salesman was George. He was personable, knowledgeable and listened to what we were looking for, then very patient as we took our time and compared refrigerators & freezers. George answered all our questions and was also able to give us an additional discount, which made the BrandMart purchase a better Value than Best Buy. Delivery was quick and efficient. There was one small dent the size of a dime, but was not noticed at time of delivery. read more

Terrible customer service and terrible whirlpool products. I HIGHLY recommend going somewhere else. I HIGHLY recommend NOT buying whirlpool products. Whirlpool oven / stove and washing machine are total junk. Both brandsmart employees and brandsmart 1800 no man's land have been lazy, rude, clowns. I will never purchase anything whirlpool or anything from brandsmart again. read more

I went in to buy a fridge and not familiar with all options I had an excellent salesman Matthew Lattera he was super knowledgable and took his tine showing me all of the different options and explaining all of the features and the different sales. He truly went above and beyond. I give him 5 stars on such great customer service. I hope the management sees this review because the guy truly deserves some recognition. read more

Such a great store! It's too bad not everyone knows about it! Everything there are items sold expensive in any other stores but here you can get it for a great price!! I wish I lived closer. Although, thinking about it that might just be dangerous, lol! I might end up spending way too much time there. But yes! Absolutely a great place to shop. I recommend it! I can't wait to take my husband here one day. read more

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Appliances and more Looking for a new kitchen appliance, bed, TV air conditioner and washer / dryer because your dear old granny kicked and left you some coin? Look no further than Brandsmart. Brandmart is like a giant carnival for home furnishings. Set up in essentially a giant circle (at least the West Palm location is) you can just walk from department to department, ogling the refrigerators and recliners to your hearts content. The selection is extensive with prices for every budget. For example, you can get a refrigerator in just about every price point and configuration you can think of, from small college-style units, to just short of a restaurant walk-in. This is repeated for just about every department in the place. It is almost impossible to find something that will fit your requirements or spending limits. Prices are all over the map, and there are promotions on different things, if you check their website. Even better is, for a small fee, they will deliver as well. They seem to have almost all of the items in stock unless you are looking from off-the-wall special-order thing. Salespeople run the gamut from super helpful to merely functional. We lucked out and had a great guy (George Glover): not pushy, listened to what we were looking for and did not try to upsell unneeded items or features. Check out was quick and easy and the whole process was great. Large parking lot available. read more

Spent an hour walking around with my notebook wanting to purchase 6 appliances for my new home. Finally one salesman walked by and asked how we were but didn't wait for an answer and just kept on walking. At that point we left! Next day went to Rosners and bought all 6 of my appliances within 30 minutes. Don't waste your time here! read more

I purchased a dryer from Brandsmart USA. I purchased an extended warranty for 4 years. I never needed to utilize the warranty until this past Friday. The dryer stop drying. I contact Brandsmart and was told their repair would contact me shortly. They called and told me they were out of my service area and would have to reschedule with another service provider. I was told that Warrangy Repair Experts would be servicing my dryer on Oct. 23. I was told to be home from 8-5 pm and they never showed up. I called this company at their phone and the phone just rang and a machine did not take a message. A man called and stated they would be there but never showed up. Brandsmart cannot provide service. I live close to where I bought the machine. The machine is of no use to me. I want a full refund of the purchase price including the warranty. They have no legitimate service available. I purchased the machine with a 4 year warranty to have piece of mind but instead I cannot obtain service. read more

We experienced a "Bait & Switch," followed by bad interactions. My wife and I were seeking a specific top-of-the-line washer & dryer and told the salesman that we needed the washer within 3 days or we would buy it elsewhere. He spoke with his manager who in turn told us that he had the washer in the warehouse and we would have the machines timely. We paid in full (and for other items) based on those promises. The evening before they were to be delivered we received a call that there was no washer available and that a washer would not be delivered for 2-3 weeks. I told the manager that this felt like a bait & switch and his epic and horrible response was "Well, what are you going to do about it?" I told him that I would file a complaint and wanted the order canceled and our payment returned. He abruptly said "The order is canceled" and hung up. We are now buying elsewhere and I am filing a complaint with the BBB. read more

If I could give this place 0 stars I would. We purchased a Samsung refrigerator from this store approx 4 years ago. From year one there was nothing but problems. Could this be a flaw in Samsung yes BUT my issue is with Brandsmart's customer service, their repair team and their horrible non sense of urgency to their customers issues. Let's begin with just this last issue that started the beginning of December where we had to file a claim because of our refrigerator freezing all the food (for the third time in 4 years btw). They had a tech come out to access the issue. Instead of the tech accessing our issue correctly, he decided to attempt to sell us surge protection for FPL! He then "figures" out the issue with our refrigerator and orders the part. The part takes a full week to come in then he comes back out "fixes" it and guess what two days later the fridge is a freezer again!! At this point we go into Brandsmart the service manager and his "assistant" "Mimi" claims they will send an email to get us a new fridge because of all the back to back Issues. They assure us that to get us through the holidays that they will get us a loaner fridge. This was on the 22nd we heard from no one after that. We called and called and got the run around only to be told our request for a replacement was denied because we were at 79% of the cost of the fridge in repairs and we needed to be at 90+%. How many times does this need to be repaired before Brandsmart admits that they sold us a lemon!! Oh and let me add. Still no loaner fridge at that point because they are out (I'm sure all the loaners are being used because their service sucks) Same technician ugh.. comes back out and says something else is wrong with the fridge he orders two more parts. The parts take 7-10 days to come in and we finally had an appt for the repair today. He texts my husband at 1230 am! Saying our repair window is from 3-6pm today. I just got a call from Brandsmart saying the wrong part came in they have to cancel our appt and order the right part that will take another 5-7 days. Long story short this store has HORRIBLE customer service, HORRIBLE communication and no sense of urgency or empathy for their customers. Oh and their company for the extended warranty are just as bad. Together as a whole they make a useless team. I will NEVER shop with this company again and I really as advise anyone reading this to stay away also! read more

These sales folk are like savages so if you're the type of person who requires assistance and / or wants recommendations, they have you covered! You'll be lucky to make it up the staircase to appliances without a greeting or two. I am the type of gal who knows what she wants and has already researched her options, I also like to physically see and touch what I'm going to purchase when feasible. This especially holds true for a kitchen appliances. I also have an independent spirit so I'll let one know when I need assistance and preferred not to be haggled throughout my shopping experience. I did my homework and price comparison shopping. In doing so, I found purchasing a new dishwasher from Brandsmart would be the best bang for my buck. Their prices beat competitors, they have more options on the sales floor (with many clerks to match, lol) and their delivery and installation prices are far more reasonable. My original plan was to only have it delivered; however, they offer delivery, installation and haul away the old one for less than what competitors charge for installation alone. Needless to say, it made fiscal sense for me to have them do all three verses me attempting to tackle uninstalling the current dishwasher and / or having a handyman or plumber make two trips. Brudy (I apologize if I misspelled) was my salesperson and did a good job answering my questions. Additionally, he was knowledgeable about the various options and prices. I can't attest to delivery and installation, but I'll update this review once both have occurred. read more

BrandsMart USA - Yes, I'm that person! Gotta play to win~ - Appliances Near Me - West Palm Beach, Florida

horrible customer service.Today i walked in all three of them talking among themselves completely trying to ignore me walking in. So i have to physically walk toward an employee with a brandmart tshirt to wave and say hi and ask them and they just look unbothered everytime like I interrupted their conversation. Then I asked if I could look at products I want to exchange they said "no" "you have to return first" even though that might be true but how is that customer service? How are you going make a sale? I know they pay you to work here but a company is loosing money with employees acting like that. Just a completely turned off. I will take my business to Best Buy, Apple, target and wherever else but never again at Brandmart. I spent my hard earn money and get be little here? what is it with this place? like i want something and i need help to get home. i don't have time to be writing this review but here i am cause it really bugged me. why do you even hire with this huge place? just shut it down and have an online business. like did you know any apple product purchase here have 0 day return policy? when i bought it no one tell me. just like any normal people i tried it, i return cause it wasn't working out for me but they told me it was already have no chance of returning. An absolute waste of time this is why your company going down hill people are choosing to shop online instead. your employees arent helpful or nice or doinf their job. your merchandise display is overwhelming. your return area is separate from any entrance like are you trying to not have anyone from returning? this whole thing is suspicious Anyway: I'm sitting here giving my business to Best Buy and I'm waiting on this woman helping me including 2 other's customers. it's like night and day read more

Easily the worst customer service I have ever seen in my entire life. I was so appalled at the way they treated us, numerous times over that I had to speak up about it. We purchased a 65' smart tv in January - we were told it was the last tv in stock, and that there was a minor issue with it, but that they would sell it to us anyway and if we had any issues with it, we could bring it back, no questions asked within 3 days. We purchased insurance on the tv and left. The tv was never taken out of the box and full inspected before we left... We brought the tv home, noticed the minor fault, and ended up bringing it back to return the next day. Somehow or another, there ended up being something wrong with the entire screen when they plugged it in. The manager said it was our fault 100% and refused to take the tv back. We calmly explained this was not an issue on our end, and they needed to take the tv back. Hours of arguing with their manager - both my boyfriend and me, he refused to work with us, said we broke the tv, and said the best thing he could do was offer us ANOTHER tv at a discounted price - so basically you lost $3,000, not my problem. He said to call insurance, but even they didn't cover screen issues. (UMM?) My boyfriend ended up calling corporate and spoke with the manager's manager who testified that there was no way they could blame us for the issue with the tv and said we could bring it back and they would replace it with a new one. We then agreed to pay $150 for a wall install so that we wouldn't have any other issues to deal with. They told us an installer would come on Sat am from 9-1pm. We tried to get a better time to no avail. Finally, after numerous phone calls, they agreed to come as the last appt of the day- except they said 6pm and called us for 4:45pm. We had to stalk them down to reschedule. When the installer came, he asked us where the wall mounts were. We said, wait no, we paid $150 for the mounts and the install. The guy started arguing with us. We said, this is insane, call your manager. We sorted that out and then he started telling us where the tv needed to go - umm it's our house, we know where we want the tv to go. I can't tell you how many hours were wasted and how many arguments we had with numerous employees here. Horrible experience. I wouldn't go here again if they were giving things away. read more

Purchased an entire Frigidaire kitchen suite at Brandsmart in West Palm Beach, Florida a week ago. Spent over $5,000.00 just for appliances on my kitchen remodel. The appliances were timely delivered and removed from their boxes. Delivery staff installed the refrigerator, but not the microwave oven, dishwasher or stove. Blue protective film was removed from the refrigerator, but not the other appliances. This can be proven by home surveillance footage. Fast forward a few days and - while removing the protective film from the other appliances - a blemish is found on the dishwasher front panel. No issues with the slide-in stove or microwave oven. This can also be proven by home surveillance footage. Two phone messages left for customer service staff were ignored. Only when I tweeted Brandsmart in a public social media forum did they respond. In response, they offered a $25.00 credit on a future order. A $25.00 credit on an order exceeding $5,000.00. Several direct messages through Twitter were for naught. Brandsmart has refused to properly address the issue other than to deny responsibility. Totally unacceptable lack of customer service from Brandsmart. From ignored messages, to - finally - an acknowledgement and offer of credit, then denial of responsibility. Saved money at Brandsmart only to get screwed in the long run. Let the buyer beware. William E. Lewis Jr. Vero Beach, Florida. read more

BrandsMart USA - Blemished dishwasher - Brandsmart refuses to repair or replace. - Appliances Near Me - West Palm Beach, Florida

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I went in to return a AC unit a bought and no longer needed. I spent 20 minutes by the load area waiting for someone to acknowledge me, when they didn't I went inside the store only to be redirected back outside. In the store they spoke to me like I should've known the procedure on returning items, when I try to explain I waited and no one came the kind just simply looked at me and said "can you go return the item or not". When I went back to the load area to return said item, the guy had the audacity tell me to relax! read more

Price match? What price match?Brandsmart doesn't make price matching easy and when you do it they don't process it. Called in to do so and they said it would be credited in 5-7 business days, 3 weeks ago but nothing posted to my account so I called in and they have no trace of me ever making a price match. Totally incompetent system and customer support. *** ( I have reached out via the email they responded to for customer relations and nobody emails back, kind gesture to respond to peoples reviews but what's the point when nobody emails you back ) read more

Purchased new Samsung washer and dryer on a Wednesday night. Had them delivered Friday morning. The delivery team was great. Fast professional and clean. They removed the old units and hose hookups. Installed new. Took out old units and left washer running to test. All good... thanks guys!! read more

On July 13th I purchased 5 kitchen appliances for over $5,000. After countless calls and complaints, 4 months later, I received the final 2 appliances of my purchase. Customer service was unable to help me and I was told countless lies when I called or went to the store. I purposely bought G.E. as they are produced in The U.S. and not China!!! Ultimately, I had to call The Better Business Bureau to help me get my appliances. Brandsmart had my full payment for 4 months! I will never shop there again. I sent a letter to The CEO of Brandsmart and never received an answer. An apology is certainly in order. Gary M. Silverman read more

10/8/2021 - UPDATE OK, I have to admit that BrandsMart is really trying to upgrade their reputation and now seems to be going full-steam into customer service. Phil, BrandsMart's USA VP of Customer Relations, contacted me shortly after my last review update and truly turned lemons into lemonade for me. My dryer delivery was on-time and the delivery guys were polite and professional (and I didn't even have to ask them to wear their masks in my home - they just did!). This is what customer service is all about, and SHOULD be about no matter what business you're in. So, "Thank you," Phil, for doing your job so well and making me feel like a valued customer. Because as customers, that's all we ask! I'm a happy BrandsMart customer once again! read more

My mom has to stay in hot house because of no A/C. Be grounds for lawsuit if suffer heat stroke or exhaustion from no A/C. Broken A/C unit extended warranty needs part. Months waiting for part. Purchased a A/C from Brandsmart with extended warranty. Later, A/C unit broke. Filed a repair order. Technician came to site to repair. Later said needed replacement part. It's been broken about 6 months still no part. Should give store credit. If something happens to my mom due to heat stroke will file lawsuit against Brandsmart because of poor service on their products read more