Poor customer experience at MetroPCS 1195 Royal Palm Beach Blvd.
Not acknowledged when entering storefront.
No information provided regarding return policy or warranty upon request, employee denies knowledge, unable to provide contract or contact information for third party insurer.
No diagnostic testing capability, not trained to check function of phone.
When another employee asks if I received help, employee states, "I know why they're here, they are fine." Dismissive demeanor.
No receipt provided for transaction. Receipt requested via mail/email. Request denied, employee says, "come into store."
Does not state activation fee will be required to link new phone to existing account, no fee transparency.
When asked to transfer contacts, sales associate says, "yeah, we'll see if I'm able to."
Sales associate consistently demonstrates incompetence, negligence, and hostility. Corroborated by the account of family members and friends who also attempted to negotiate with employee in person and via phone.
Able to provide employee name, time and date of visit, time of multiple unanswered attempts to contact storefront, and time of answered phone call/ denial of receipt transmission upon request.
Will submit review to every review platform, and will file complaint with BBB regarding denial of receipt of purchase, and lack of fee transparency. Will submit written complaint to MetroPCS customer relations POC.
Phone belonging to elderly family member, no alternate phone, unable to drive, nor visit store to pick up receipt. New phone non operational day after purchase, message stating phone needs a part installed, phone owner unable to contact store, unable to contact family members, neighbors, or emergency contacts during this time. This MetroPCS store location services vulnerable elderly customers primarily, unconscionable that this level of difficulty is assumed in routine sales practice.
Requesting remediation for employee involved.
0/5
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