I went to this Metro store yesterday (Sunday, November 2) to activate my new phone line, and the experience was terrible. The guy who attended us was rude from the start -- no greeting, no kindness, and it was obvious he didn't want to help. He even made a face when I approached his station, like he didn't want to do his job. His attitude completely ruined our visit.
What makes it worse is that this wasn't the first bad experience with him -- my parents also had issues at this same store, where one of their phones ended up completely locked because of the same guy. Clearly, this location has a serious customer service problem.
We left and went to another MetroPCS store at 10045 Belvedere Rd Ste 1, Royal Palm Beach, FL 33411, and the experience there was the complete opposite -- the staff was super friendly, helpful, and made sure everything was done correctly.
I will never go back to this location and will tell everyone I know to avoid it. The tiny, rude guy working on Sunday at 3:00 pm (alongside a woman) should not be representing the brand. read more