This Team is very responsive and very knowledgeable. They have addressed and resolved…read morequestions/issues with Lutron, Nexis and Sonos Systems. Good firm to work with!

From the owner: For over 25 years, Definitive Electronics has been helping South Florida homeowners enjoy smarter,…read moremore connected living. Our team of specialists designs and installs custom home automation, audio-video, lighting, and security systems that blend seamlessly into any lifestyle. Whether it’s creating a private home theater, upgrading to whole-home lighting control, or improving your Wi-Fi network, we focus on quality craftsmanship and personalized service. Every project is thoughtfully designed and professionally installed by our in-house technicians. We work with leading technologies like Crestron, Lutron, Control4, and Savant to deliver reliable systems that make your home or yacht easier to live in and more enjoyable every day. Visit our showroom in Jupiter, FL, or give us a call to learn more about how we can help you bring comfort, convenience, and great entertainment to your home.

I'll start off saying T-Mobile as a company is awesome! My whole family has T-Mobile and it's been…read moregreat. We especially love the perks that come with it. This review is strictly about my experience at this location. I'm giving 2 stars because 1 I love T-Mobile and 2 I had two great experiences with 2 employees and 1 not so good employee. My experience getting a new phone yesterday started off bad but ended on an okay note. I am on vacation and decided to upgrade my phone. When I came in there was a girl who was standing by herself on her phone, she did greet us and helped us but she grabbed my phone and started pressing all these buttons to upgrade without even telling me what I was agreeing too. She rushed me through the whole process. I came with my grandma and she had questions about a lot of things and Helen would think it was funny she was asking so many questions and look at me and laugh and make faces about my grandma. I also had questions and was confused. She sat us down at this table that had the worst chairs and continued to set me up. She had told me before I left to turn on my Bluetooth and keep my old phone on my new phone and the apps would transfer. They did however they never uploaded. I went back into the store later that day, she was helping a client and stopped to answer my question as my new phone didn't get the service transferred over from my old phone. She told me it would take time. I then had to come back a third time when my apps wouldn't download, I was told by Julio that I was told the wrong info and that I had to have WiFi for the apps to download instead of just Bluetooth. She had told me the wrong information. It was such a hassle to get a new phone and I felt like I was just commission instead of a customer. See Julio or Danielle for all your phone needs they're awesome!

I called ahead and drove 30 minutes out of my way because they assured me they had the item I…read moreneeded. But, when I arrived they did not. They also had absolutely no way of remediating the situation. Terrible inventory and terrible customer service.

If I could give 0 stars, I would. This being a " franchise" store in lieu of corporate, they charge…read morefor all things - I got my phone replaced at Apple and was went here- they attempted to charge me $35 activation fee for my e-sim. I forgot my pin and they had no way of calling customer service to retrieve. I went to the corporate on PGA, no charge, they scoffed when I said they wanted me to pay $35, as it wasn't an activation. Also, they verified my account by my ID without a pin. Terrible franchise and poor customer service.

Great staff, super friendly, were immediately able to fix my problem on my phone. I would…read moredefinitely recommend for everyone to review with them.