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Definitive Electronics

5.0 (1 review)
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6 years ago

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Paramount Technology & Wellness - modern white frame tv

Paramount Technology & Wellness

(6 reviews)

$$$

Seth is incredible! He is a perfectionist and worked to make sure all was perfect! His team was…read morecourteous, neat and professional. Can recommend Seth and Paramount Home Technologies without reservation. They are simply the best!

OVERCHARGES AND UNDER-PERFORMS. Paramount may be okay for hanging a flat screen TV but I made the…read moremistake of hiring them to do a home audio video installation. Despite giving me a written proposal, we experienced several problems, mistakes and additional charges. That's one thing the owner, Seth Diggs, is really good at - additional charges. Among the installations described in his proposal was: "POOL/PATIO - Use existing ceiling mounted outdoors speakers and replace old omni-directional Bose speakers with new directional rock speakers. Install Sonos amps for both sets of speakers. Check and repair speaker wiring as needed." When one of these new rock speakers went dead within the first year of installation, I called Seth in the hope that he'd stand by his work. He did come to check this speaker but only after he made it clear that he charges "$165/hr for service calls" (never mentioning any minimum charge). Once here Seth found the problem to be a cut speaker wire. He said that when his guys removed the old speakers they connected the new speakers to the old wiring which, he explained, was not (but should have been) buried by the original installer. In the same breath Seth, while admitting his guys didn't bury the wire, said that the original installer should never have left the wire above ground because "sooner or later" it will be cut and that "Paramount doesn't do things that way!" Despite the fact that the proposal included the repair of speaker wiring "as needed" and the fact that Paramount connected the new speakers to the existing above ground wiring, Seth tried to blame original wire installer for the problem (i.e. not burying the wire his guys connected the new speakers to). Now he says, for an additional $1,500, he'll be happy to run/connect about 100 feet of buried speaker wire (which one can buy on Amazon for less than $50)! Moreover, and despite the fact that I previously paid Seth more than $17,000, he was here for only about 20 minutes on the "service call" but insisted upon getting paid $165 now stating, for the first time, that's his minimum charge. Seth Diggs is just not my kind of guy.

Definitive Electronics - securitysystems - Updated May 2026

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