I called this place a long time ago, and I was impressed as to how helpful the person was. When I…read morewas back in town, I brought an old iPad with a broken screen. I should have brought the iPad here when there was just a slight amount of damage to the screen, because now it was beyond repair. The person was very honest in saying that he could replace the screen, but since the screen would be unable to lay flat onto the iPad it would just crack again. He had numerous refurbished iPads for sale at a reasonable price. I would highly recommend this place. He could have easily just changed the screen, but instead he was honest in letting us know that it would just crack again. I highly commend his honesty.

Super service...fixed the phone in short order!…read more They teplaced the phone ear speaker so my 97 year old father can keep the phone hw is used to...thank you!

The store is very clean. The staff are very friendly and helpful. They welcome you when you walk…read morein and know their business so they can answer any question

Hi guys! I'm so glad to meet Axel today! He is and excellent customer service agent! He did a great…read morejob! Really professional and patient! He also speaks English and Spanish! I really recommend him and this store!!! Congratulations Axel !!

They were very busy for black Friday. But they got me my pick up order and traded in my old Watch…read moresuper quickly and professionally. I didn't catch the names of the guys who helped me, but they were great as was a lady who I believe was a manager.

Went with a friend, a long time Verizon customer, to upgrade her phone after receiving an email…read more Gruf staff member told her the offer was not available in store and suggested she upgrade her plan and increase her monthly charge by 70%! Laughable! Offered it with a straight face! Overall cold and harsh. One fellow smiles and is pleasant, the other folks not so much. Glad I'm not a Verizon customer!

Fast, Honest and affordable! My laptop had an issue with it not turning on or charging. I brought…read moreit in on a saturday and was able to get it back repaired and working in less than an hour. Vadim was very helpful! I highly recommend them!

I have never gotten such great care in service for my mobile phone ever! They were quick to repair…read moremy phone and place a new battery in it so that I could retrieve an old email that I needed to get into so very bad and gave me a great price and had it done in minutes thank you so much definitely recommend!!

Stopped in to pick up my Apple Watch, and honestly, the experience was... fine…read more The customer service wasn't bad, but it wasn't great either -- just kind of indifferent, like they're running on autopilot. Nobody went out of their way, nobody really cared, and it felt more like a transaction than an experience. The upside? I was in and out quickly, which is all you really want sometimes. Apple doesn't have to do much these days beyond stocking the shelves -- the products sell themselves. Still, for a company that prides itself on sleek experiences, this one was nothing to write home about. The Apple Boca Raton is expensive and the service that we get is meh at best. Quick, efficient, but lacking any personal touch. You'll get what you came for, but don't expect magic -- just merchandise.

Not kidding, over one hundred Apple fanatics inside this store. Alot of staff walking around…read morewearing green t-shirts assisting customers. One thing for sure is the large black stand alone A/C units at each of the four corners are cranking cold air into this place. Should I finally switch from an Android phone to an Apple? This is a difficult question that I have been pondering the last fifteen years. But those dreaded auto updates that screw with your apps - so not really sure. Hopefully going to get some feedback from the staff here today. Well, no greeting yet but I asked the green shirt and said I am next on the list. How is this possible since I never gave him my name. Not sure the process here but cool stuff with some confusion.

I was waiting inside. Service folks seem knowledgeable and friendly. The selection of phones and…read moreaccessories was abundant. Have a good plan so great value.

Really great guys to deal with. Good turnaround time. I've been by three times to fix a various…read moreitems, an older iPhone which needed a new battery, an iPad which had a shattered screen, and a rare battery operated toy with a weird battery that I could not figure out how to replace. He did an amazing job with the phone and the iPad. As for the toy, going in I wasn't even sure if he could fix it and in the end, he could not. But he did give me lots of good advice which sent me in the right direction. Really appreciated that. Overall definitely a guy that you want to keep in your contact list. I know I will, my family always has all kinds of phone and tablet repairs that come up. I would absolutely recommend them if your device needs some help. Five stars.

Paulo S. Was a blessing to us! And very knowledgeable! Thank you! HE was effective and explained in…read moredetail what the problem was with my phone. Service was done very fast! I will greatly recommend him! To all my family members and friends! Thank you!

Horrible experience!! There is a young guy with a ponytail. He is rude and totally incompetent. He…read moredoesn't know the basic tenets of customer service. Don't waste your time going to this Metro PCs at 20 th St. He isn't qualified to do janitorial services. This place is a joke and waste of time

This is NOT the Metro store to go to if you want honest service, and fair pricing. While the…read moregentleman seemed nice at first, he's great at selling; and scamming. I guess the fact that his family owns the store (and other stores) is a great motivator. I dealt with the same person every visit. On 12/27 my phone started having issues, couldn't make/receive calls, and regular text wouldn't send. I went to this Metro store to ask if there were issues with Metro's service. I was told no, I asked if my memory being close to full mattered he said no. He then did a network reset and told me I should give it 2 hours to update . 12/28, still the same, I go back to the shop, he tries another reset, no luck. After waiting 2 more hours, I then called Metro's customer service; they talked me through a network reset, waited the 2 hours and had to call again. I was told my case needed to be escalated and that a tech would be contacting me. 12/29, still had no service (only whatsapp and emails) I head back to the Metro store. Now he tells me it's my phone, and claims many customers having the same issues, claimed that Samsung ended support for the J7 without notice and that I needed to buy a new phone. I'd already told him it was a bad time financially to be forced to buy a new phone. I looked at the Samsung's on display, A13 5 G was I believe $269.00, I knew I was entitled to an upgrade, he said I can set you up with the A13 phone for about $250, having no phone I agreed. He goes in the back and brings out the phone, A13 on the box. He then said he would "throw in" a phone case, glass protector and a charger. Out of a need for a phone I moved forward with the purchase. After talking to a neighbor who had the same phone, I find out after the fact he sold me the older model A13, which should have been $140.00. When I pulled the receipt out of the bag I was shocked to see that $139.99 was the price for the phone, and he had charged me for all those items he was going to "throw in" (case $26.75, charger $32.10, glass protector $26.75) plus $21.42 for a feature change? Grossly up charging each item. I was upset especially after Metro Corporate advised me there was no issue with Samsung and the J7. I went back to the Metro store, told him I was clearly unhappy, especially with the fact that the phone was only 32g. I was confused with the storage; the A13 on display showed 64g, the one he set up had only 32g, clearly storage would still be an issue. He then tells me he sold me the A13 Lite, NOT the one on display. I then questioned all those items he was going to "throw in" , he said he made a bundle deal. A "bundle deal" was never discussed, not once. I asked to return at least the charger, and case, he refused telling me it was part of a "package deal" and "we don't do refunds" Note, each item was charged separately on the receipt. The receipt states returns within 14 days, with packaging, be warned, he opens everything and throws away the packaging! Tell me that wasn't deliberate!? If you don't want to be lied to and taken advantage of then avoid this store, go to Metro Corporate Stores NOT an Authorized dealer like this one.

What a pleasure! Kristian and Kevin made the…read morechanges from our AT&T phone service to Verizon in no time. Happy, attentive, accommodating and respectful from start to finish. They deserve more than 5 Stars! Thank you so much!

Both Christopher and Marcus are extremely friendly and helpful. Although this location may be…read moreslightly out of the way we make the drive to ensure that we get the best service available. I'd recommend visiting this location when upgrading your phone, or looking for accessories

I arrived at the store around 10 minutes before it opened and decided to go get a snack right…read moreacross. I noticed the line that was building outside the store, and to be honest, I was worried for a moment. When I stepped inside the store people were lined up and the line had gotten longer. A worker was standing at the end putting us on a waiting list. This line was moving at a good pace. The store had two agents working. The waiting was not long. The customer service was good. I came on a bad day. Xfinity was having issues with its systems. The person working the counter tried their best.

After four hours dealing with the chat and on the phone with customer service, my husband was…read morebeyond frustrated with the zero star customer service. The customer service rep told us to go into the store and there wouldn't be a wait. Of course, there was and my husband was about to snap. Thankfully, Colin saw his frustration and stepped in. He assured us the wait wouldn't be long and then helped us himself, getting us a new box. Thank you Colin, for calming a very tense situation.