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    T-Mobile Experience Store

    3.5 (22 reviews)
    ModerateMobile Phones
    Closed 10:00 am - 9:00 pm
    Updated 2 months ago

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    Lucia D.

    So many employees and only a few are really working. My experience was easy once they got to me.

    Betsy S.

    We went here to get our screen protector changed. I have the insurance to get this done which is a good thing. I have the iPhone 11 Pro and my daughter has the iPhone 11. Usually they don't have the screen protector for me and I have to send it to me but today I got lucky and they have both of the screen protectors for us it was not crowded so it was done quickly and it was not a tense atmosphere - where in the past I have had to wait awhile.Raphys was very good to deal with.

    Boca mall

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    11 months ago

    Helpful 10
    Thanks 4
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    2 years ago

    Helpful 15
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    2 years ago

    Helpful 3
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    6 months ago

    Helpful 0
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    Photo of Lucia D.
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    4 years ago

    Helpful 4
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    4 years ago

    Helpful 13
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    2 years ago

    Excellent services got new phones and everyone was very kind and help me with everything, thanks for the great services

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    1 year ago

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    5 years ago

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    3 years ago

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    5 years ago

    Helpful 1
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    7 years ago

    Helpful 2
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    7 years ago

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    4 years ago

    Helpful 1
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    9 years ago

    Helpful 0
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    5 years ago

    Helpful 1
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    11 years ago

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    8 years ago

    Helpful 0
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    5 years ago

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    9 years ago

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    10 years ago

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    10 years ago

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    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

    Harlyn was very helpful in helping us decide which iPhone to get in replacing our current iphones.

    Mentioned in 2 reviews

    Read more highlights

    Apple Boca Raton - Apple Watch Band Box

    Apple Boca Raton

    (254 reviews)

    $$$$

    Stopped in to pick up my Apple Watch, and honestly, the experience was... fine…read more The customer service wasn't bad, but it wasn't great either -- just kind of indifferent, like they're running on autopilot. Nobody went out of their way, nobody really cared, and it felt more like a transaction than an experience. The upside? I was in and out quickly, which is all you really want sometimes. Apple doesn't have to do much these days beyond stocking the shelves -- the products sell themselves. Still, for a company that prides itself on sleek experiences, this one was nothing to write home about. The Apple Boca Raton is expensive and the service that we get is meh at best. Quick, efficient, but lacking any personal touch. You'll get what you came for, but don't expect magic -- just merchandise.

    Not kidding, over one hundred Apple fanatics inside this store. Alot of staff walking around…read morewearing green t-shirts assisting customers. One thing for sure is the large black stand alone A/C units at each of the four corners are cranking cold air into this place. Should I finally switch from an Android phone to an Apple? This is a difficult question that I have been pondering the last fifteen years. But those dreaded auto updates that screw with your apps - so not really sure. Hopefully going to get some feedback from the staff here today. Well, no greeting yet but I asked the green shirt and said I am next on the list. How is this possible since I never gave him my name. Not sure the process here but cool stuff with some confusion.

    Metro by T-Mobile

    Metro by T-Mobile

    (3 reviews)

    Horrible experience!! There is a young guy with a ponytail. He is rude and totally incompetent. He…read moredoesn't know the basic tenets of customer service. Don't waste your time going to this Metro PCs at 20 th St. He isn't qualified to do janitorial services. This place is a joke and waste of time

    This is NOT the Metro store to go to if you want honest service, and fair pricing. While the…read moregentleman seemed nice at first, he's great at selling; and scamming. I guess the fact that his family owns the store (and other stores) is a great motivator. I dealt with the same person every visit. On 12/27 my phone started having issues, couldn't make/receive calls, and regular text wouldn't send. I went to this Metro store to ask if there were issues with Metro's service. I was told no, I asked if my memory being close to full mattered he said no. He then did a network reset and told me I should give it 2 hours to update . 12/28, still the same, I go back to the shop, he tries another reset, no luck. After waiting 2 more hours, I then called Metro's customer service; they talked me through a network reset, waited the 2 hours and had to call again. I was told my case needed to be escalated and that a tech would be contacting me. 12/29, still had no service (only whatsapp and emails) I head back to the Metro store. Now he tells me it's my phone, and claims many customers having the same issues, claimed that Samsung ended support for the J7 without notice and that I needed to buy a new phone. I'd already told him it was a bad time financially to be forced to buy a new phone. I looked at the Samsung's on display, A13 5 G was I believe $269.00, I knew I was entitled to an upgrade, he said I can set you up with the A13 phone for about $250, having no phone I agreed. He goes in the back and brings out the phone, A13 on the box. He then said he would "throw in" a phone case, glass protector and a charger. Out of a need for a phone I moved forward with the purchase. After talking to a neighbor who had the same phone, I find out after the fact he sold me the older model A13, which should have been $140.00. When I pulled the receipt out of the bag I was shocked to see that $139.99 was the price for the phone, and he had charged me for all those items he was going to "throw in" (case $26.75, charger $32.10, glass protector $26.75) plus $21.42 for a feature change? Grossly up charging each item. I was upset especially after Metro Corporate advised me there was no issue with Samsung and the J7. I went back to the Metro store, told him I was clearly unhappy, especially with the fact that the phone was only 32g. I was confused with the storage; the A13 on display showed 64g, the one he set up had only 32g, clearly storage would still be an issue. He then tells me he sold me the A13 Lite, NOT the one on display. I then questioned all those items he was going to "throw in" , he said he made a bundle deal. A "bundle deal" was never discussed, not once. I asked to return at least the charger, and case, he refused telling me it was part of a "package deal" and "we don't do refunds" Note, each item was charged separately on the receipt. The receipt states returns within 14 days, with packaging, be warned, he opens everything and throws away the packaging! Tell me that wasn't deliberate!? If you don't want to be lied to and taken advantage of then avoid this store, go to Metro Corporate Stores NOT an Authorized dealer like this one.

    T-Mobile Experience Store - mobilephones - Updated May 2026

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