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    Verizon

    3.8 (6 reviews)
    Closed 9:00 am - 7:00 pm

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    Verizon

    Verizon

    2.1(57 reviews)
    6.0 mi
    $$$$

    The first thing I saw when I logged onto my Verizon account was that I had a $600 rebate for a new…read moreiPhone. I went to upgrade my phone expecting the salesman to tell me same thing. I told him I wanted an upgrade and asked if I had any discounts. He disappeared for 10 minutes, came back and told me my only option was to pay full price for the phone over 36 months. I asked him if he was sure about that, I asked specifically if I had any rebates. He said he was sure and I walked out. I went to the store on BBB and Lyons the following morning, they mentioned my rebate right away and set me up with my new phone which was $600 over 36 months. Read the reviews. The Congress Verizon store is awful. I felt like I was being sold a used car. Stay away. This store is a joke. Update after owner response. Don't tell me your store has standards. I was almost blatantly ripped off by your sales person who led me to believe I didn't have a rebate. HE WALKED INTO THE BACK OF THE STORE FOR 10 MINUTES AND LIED TO ME. He gave me a quote with basic information on it. I felt like I was buying a used car. Ive been a customer of Verizon for 25 years. I've upgraded at various Verizon stores and this is the first time I've seen anything like this. Are you serious with your response? You'll look into this? You are either completely incompetent as a business owner or you don't care because tactics like this net your store extra money. I want to know how many Verizon customers this store has completely ripped off.

    I am updating my prior four star review from seven years ago to a solid five stars…read more I had an appointment this morning for a new device setup and they took me fifteen minutes early! Adelese quickly checked me in and I only waited about five minutes. Andre came to assist me, and he put my screen protector on for me. I am just not good with these things. He processed my payment for my car charger, screen protector & a few other things I needed. He was awesome. Very helpful & more importantly, very nice to work with. Adelese was amazing as well. She transferred my contacts, pictures, etc & she answered all of my questions. By the time I left the store I felt like I made a new friend. Adelese was very good at explaining some of the phones features to me & she was knowledgeable about my new phone which was a huge relief to me. I am technically challenged so I can use all the help I can get. The store is clean, most of the employees were wearing a mask and they all worked together as a team. I am very impressed with the excellent customer service I received this morning. I went from using an ancient S7 to the new S22 & I love it. I have been putting off my upgrade for a few years because my S7 was and still is working beautifully. A little slow but I loved that phone. This is a corporate store so you will be in good hands. Appointments are not mandatory anymore but I highly recommend making one. It's just easier, in my opinion anyway. I noticed the reviews aren't very good but I have only had positive experiences here. Thank you Andre and Adelese for all of your help.

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    Verizon - mobilephones - Updated May 2026

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