We got great service from Irvin who was juggling a very busy store. We had a complicated situation…read moreinvolving several lines and several devices and it all got sorted. Thumbs up for service. The store did not have much in stock, but that's understandable as we went a couple days after Black Friday. So our new devices had to be ordered, which is fine. The queue ran efficiently. Good experience. Thanks Irvin!

Billing is stupid and no one to talk to . Telephone service…read morewait times are ridiculous! I'll never buy a phone or service from att again.

This is the best store. I came here to switch from spotty, pricey Verizon to ATT's first net plan…read more Saliq helped me immediately switching my phone number to their service. I was in and out within an hour, this is unheard of. I highly recommend coming to their store.

This AT&T is now under new management and you can tell the difference. The energy as I walked in…read morewas vibrant , and the reps in store were so helpful and patient with me . I'll be telling all of my neighbors about this location and will be returning for future purchases . Thank you Emmanuel and to the rest of the Team at this location for making me experience so desirable.

WORST service I've ever received from AT&T. The location…read morerecently switched, and the new staff are by far the most unprofessional I've encountered. While setting up my new phone, two employees, both young adult, were speaking a foreign language to each other, ignoring me, and acting as if they were doing their own thing rather than helping a customer. Their attitude was dismissive and unprofessional throughout the process. They were BOTH on Snapchat at one point while I waited for their service. Unacceptable. Because of their lack of communication, my phone was set up incorrectly and even shut off during this week. This was unacceptable and avoidable if they had shown basic courtesy and focus. The manager of this location needs to address this immediately. These employees clearly do not care about the customer experience or the way they represent AT&T as a company.

This store in Linton Ave has a very nice staff. They are always very helpful and knowledgeable…read moreof the services being sold.

Great service and recommendations. Staff is very knowledgeable, keen to provide solutions. I will…read morecome back for sure.

This is the store. If you value your time and money. No snarky sales people. No hipster hangout…read more Simply results. Efficient, knowledgeable people that are honestly interested in you. Excellent location - shopping, food and parking! (never had a problem despite the malls popularity) And no, this written by a customer, not some "ghost post" by the staff/owners.

Wow was welcomed with a smile from Novoa she welcomed my mother Maria and me and treated us like…read moreVip. She helped us lower our rates and review our phone plan to save money a month a month. Also, she kindly help me upgrade two of my phone selections and also a great value for my devices and also got me a watch upgrade really hard to find great people like this that care about customer service as much as she did like I said very sweet and professional and kind. Can't wait to come back in the future always Gio

Have to say as a long time ATT customer , This store and the people working there are the most…read morehelpful .i Have met I went in looking to return a phone and thought I would ( if lucky ) get some advice on on doing this I was helped shown the Box and label and had phone cleared Nice store ,After the manger asked if there was anything else I needed . Now that's nice in this day and age

The young man who helped us, Dante, was amazing! He was very efficient, accommodating and kind. The…read morestore got busy and he took command of the situation nicely. He told us all about specials they were having and we learned a lot about the new technology available by AT&T Highly recommend this store.

Every time I go into this AT&T location they are not very helpful. The store manager Hebah is very…read morerude and has poor customer service.

Staff all seem very young and very inexperienced. We bought a new house in a densely foliage heavy…read morearea. Our phone reception was usually one or two bars. We went to the store for a booster. Wound up just ordering it online.

i have used this ATT location for around twenty years. I wouldn't use any other. The staff is…read morecourteous and knowledgeable. There iare no hassles. No long lines - most people don't know about this hidden jewel. ,

I didn't realize that AT&T stores could vary in customer service to such a vast degree. This will…read morebe the only AT&T store I go to. I have been to others in the past but found this one and I cannot say enough good things about Rob the assistant manager. He was wonderful, helpful, and prided himself on being transparent. The store manager Jasmine was there and she was so pleasant. What a great and quick experience.

Excelente service! They activated my phone in minutes and waived the activation fees.read more

From the moment you walk in the store to the time you leave Ryan treats you with respect ,caring ,…read morepatience ,and solution.He is very knowledgeable and helpful and goes out of his way to appreciate that I've been a customer for a long time and get me the best deal possible! After I purchased my phone , I needed some help setting up and he was so patient ! He is very knowledgeable, kind and a great asset to the store !

Our first experience with them - neighborhood store so decided to try ordering a new phone. The…read morestore rep forgot to "expedite" the order so the phone is taking a longer than promised. Disappointed but will give them one more chance before dismissing the store and going to another instead even if it's further away.

My wife and I decided to upgrade our phones and watches. I opted for the IPhone 16 and my wife the…read moreIPhone 16 Pro Max. We're satisfied with our Apple products. Our technician Antonio took good care of us, he was super friendly, knowledgeable, helpful and professional. He would be a great manager, he's very competent, and meticulous, rare these days! Next time we go there, we'll ask for him that's for sure. Keep up the great work!

Avoid Victra on Lyons Road - Terrible Experience I needed a new phone after breaking the screen on…read moremy old one, so I booked an appointment online for 11:00 a.m. When I arrived, three employees were standing together and didn't even acknowledge me. After more than five minutes, Brian (apparently the manager) finally asked if he could help. When I mentioned my appointment, he seemed confused--even though Victra's own site offers that feature. I explained that I'm a senior and wanted a simple phone. We chose a model, but then Brian started pushing Verizon promotions: internet (which I already have through my HOA), plus a free tablet or watch--neither of which I needed. He began transferring my data and told me to return at 12:30. I came back at 12:40, but didn't get my phone until 2:00. Brian then insisted I keep my broken phone with a new line, which made no sense. He mumbled about Verizon issuing a replacement, then brought out an internet device and a watch (which looked ridiculous on my wrist). Meanwhile, the store was packed with about 20 other seniors, all waiting while staff scribbled transactions in a notebook because their internet was down. Feeling pressured, I assumed the "promotions" were free. Wrong. My first bill was $505, with ongoing charges of $296 per month--more than double my old bill. Thankfully, Verizon corporate helped me, advising me to return the equipment. When I tried, only one employee (Orelia) was working. She dismissed my online appointment, claiming Victra was removing that feature and that I should have called (though they never answer the phone). She refused to process the return, saying only the original salesperson could handle it. I was furious. Verizon corporate resolved the internet device issue, but because the watch had been opened in front of Brian, I had to return it to Victra. My son came with me, and despite Victra's customer service telling me I could return it to a Verizon store, the corporate Verizon manager explained they don't handle Victra's inventory. Eventually, Victra reluctantly accepted the return. This entire ordeal felt predatory--borderline elder abuse. Stay far away from this store.